主要职责
Main Duties:
·
熟悉酒店各细节布局，定位和功能：
To be fully conversant with every detail of the hotel layout and the location and
functions of:
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喷淋系统及烟雾探测器；
Sprinkler system and smoke detectors
-
灭火器材及紧急出口；
Fire fighting equipment and emergency exits
-
消防控制室和消防指示仪表板；
Fire control room and fire indicator panels
-
紧急疏散
/
公共广播系统；
Emergency evacuation / public address systems
-
酒店外紧急集合区；
Emergency assembly area outside hotel
-
消防
/
炸弹威胁和安全程序；
Fire / bomb threat and security procedures
-
电梯；
Lifts
-
紧急报警电话号码；
Emergency phone numbers
-
急救设备
First aid equipment
·
为酒店，客人及员工提供财产安全，使其免遭破坏，偷窃及任何犯罪行为。
To safe guard the hotel, guest and associates’ property from vandalism, theft and any kind of crime.
·
帮助并为客人引路。
To be helpful to guests or patrons to the various outlets or functions.
·
确保员工按照酒店政策和程序上下班打卡。
To ensure that associates punch in / out and following established policy and procedures of the hotel.
·
监测和控制所有员工、访客和承包商从员工通道进出酒店。
To monitor and to control the movement of all associates, visitors and contractors leaving or entering the hotel through the staff entrance.
·
以准确有效的判断、处理各项工作。
To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
·
按照公司规定的政策和程序，协助检查员工所携带的包裹
/
物物品及更衣柜。
To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.
·
严格记录和控制从员工入口及卸货处进出的访客的物品。
To record and to control all visitors’ belongings / items when entering and leaving the hotel premises through the associate entrance or loading dock.
·
确保未经允许的人员不得进入酒店楼层和办公区域。
To ensure that unauthorized personnel do not gain access to the hotel floors and back of the house areas.
·
确保承包商和访客用有效证件换取酒店访问证后，方可从员工通道和卸货口进入酒店。
To ensure that all contractors and visitors to the hotel exchange their identity cards for hotel security passes when entering the hotel premises through associate entrance or loading dock.
·
应准确了解酒店外部承包商所做设备安装、工程项目及酒店改造项目的地点、情况。
To be aware of all locations of hotel equipment installation, hotel project or renovation which will be handled by outside contractors.
·
确保酒店和工作区的清洁。
To ensure the cleanliness of working areas and hotel premises.
·
用对讲机联络，保持对酒店周边地区的监测和控制。
To monitor and to control the situation around the hotel by radio telecommunication.
·
检查并确保所有监控录像设备正常运行。
To check and to ensure that all CCTV recording is properly operated.
·
检查紧急报警电话情况。
To check Operator of emergency phone alarms.
·
确保任何时间车道畅通，交通流量顺利。
To ensure the forecourt driveway is free of obstruction and the traffic flows are smooth at all times.
·
当职期间，确保所有活动和各项功能正常运行。
To ensure to check all current events, activities and functions at the time of the duty.
·
在巡逻责任区，确保客人安全和舒适。
To patrol the areas of responsibility and to ensure the safety and comfort of the guest.
·
确保安全通道无异常情况。
To ensure that the emergency escapes doors are secured.
·
确保无闲杂人员进入行李客房，消防出口，前台和宴会厅。
To ensure that no unauthorized persons stray into luggage rooms, fire exits, bell counter or function rooms.
·
确保客人在接待处办理入住和退房手续时行李安全。
To secure guest’s luggage in front office upon guest check-in / out.
·
在大厅前疏导交通，引导司机，确保门前车道不被堵塞。
To guide drivers and ensure smooth traffic control in front of Main Entrance.
·
控制酒店周围停车，采取必要行动移开未经允许停放的车辆。
To control parking along the hotel premises and take necessary actions to remove unauthorized vehicles.
