Position Summary 职位概述
1.To check room status and fill out report.
检查房态并记录。
2.To report promptly mini bar consumption in expected departure rooms.
报告预离房内的酒水消耗。
3.To check occupied rooms for any guest laundry pick up and inform Laundry.
检查住客房客人的洗衣,并通知洗衣部。
4.To ensure maids trolley is complete with supplies before starting the days work.
在开始一天的工作前,整理好工作车。
5.To clean occupied and check out rooms
清理住客房和离店房
6.To report any repair and maintenance inside the room.
报告房间内需要维修的问题。
7.To report losses and breakage.
报告房间内物品丢失和损坏的情况。
8.To report suspicious character or behavior observed in guest.
发现任何可疑行为和人立即报告。将客人的遗留物品交到办公室。
9.To clean corridor, service area, exit staircase, staff toilet, maid’s trolley and pantry.
清理走廊、服务区、防火楼梯、员工卫生间、服务车和工作间。
10.To provide shoe shine service.
提供擦鞋服务。
11.To assist Laundry staff by opening guest rooms for laundry delivery.
帮助洗衣部人员开客房门、送洗衣。
12.To move and arrange furniture, to turn and place mattresses.
摆正家具和床垫。
13.To replenish mini bar stock in the guest rooms.
将客房内的小酒吧补齐。
14.To ensure that all supplies are replenished immediately and personalized service is rendered.
及时将客用品补齐,并提供优良服务。
Required Qualifications 任职要求
1. More than 1 year of the same position experience.
具有1年以上同岗位工作经验。
2. Able to endure hard work.Have good sense of responsibility and team work.
工作勤奋,具有团队合作精神。
3.Communicate with guest efficiently.Customer oriented, Credibility.
与宾客的有效沟通能力强,具有服务意识,为人正直、诚实、敬业。
4. Good professional habits. Integrity.
具有良好的工作习惯、较高的职业素养与道德。
【职位描述】
1. To manage the activities of both guest laundry, food and beverage linen and staff uniform.
负责管理客衣、客房/餐饮布巾 、制服等的洗涤、熨烫。
2. To make inspection trips through entire area checking on productive methods andprocedures.
负责检查洗涤的方法和过程。
3. To check washing formulas and make corrections and improvement whenever necessary.
负责检查洗衣流程,如果必要进行修正和改善。
4. To report directly to the Executive Housekeeper keeping him advised of progress and practices.
直接向客房部经理报告洗衣房的工作状况和设备状况。
5. To confer with assistant and supervisors on production and personnel problems.
和下属员工交流工作情况和工作表现等。
6. To confer with maintenance mechanics regarding repairs and replacement problems.
和有关人员沟通,解决设备维修、保养和替换的问题。
7. To coordinate with Chief Engineer regarding new methods and machines.
和工程部经理保持联系,改善工作方法和设备。
8.
To plan work and production schedules to meet housekeeping and food and beverage requirement.
根据客房入住率和餐饮布巾需求量,安排好布巾、制服的洗涤工作,保证提供足够的布巾。
9. To train staff according to established procedures: Conducts training meeting to discuss problems and future plans, give information and assignments.
按照工作程序,培训员工。和员工开会,讨论工作问题、工作计划、沟通信息,并安排工作。
10. To maintain proper balance between production requirements and payroll costs.
负责保持工作需求和人工需求的平衡。
11. To oversee laundry office functions including production reports, schedules and other records.
负责检查洗衣房办公室的工作,如生产报告、工作安排和其它记录。
12. To supervise and investigate all claims by guest for defective laundry and consult with hotel executive for any compensation if necessary.
负责管理和调查所有有关客衣损坏的问题,如果需要赔偿,负责和管理层协商赔偿额。
13. To hold department briefing keeping his staff informed of new methods and management instructions.
负责和员工沟通,交流新的工作方法核心的工作流程。
14. To keep close liaison with personnel office on employment and labor relations.
在员工雇佣、员工需求上和人事部紧密结合。
15. To supervise and direct the functions of the valet department.
管理和领导客衣取送部门的工作。
16. To prepare annual profit budget and make revision after six month.
准备年收入预算,并每六个月进行调整。
17. To consult with supply agent for new invented chemical for dry clean and laundry for best results.
了解市场上洗涤剂的最新发展,选择高效、高质的洗涤剂,用于提高洗涤的质量。
18. To arrange contacts with other laundry managers in other leading hotels for updated information and price setting.
和其它洗衣房经理保持联系,了解好的洗涤方法、程序、洗涤剂,以及洗涤报价。
19. To establish production standard’s records and training techniques.
建立产品标准记录和培训技能记录。
20. To make recommendations to the manager on all phases of the laundry operation and advise him of the latest ideas and equipment.
向上级提供洗衣市场的情况,提出好的建议和采购设备的建议。
21. To regulate the manning according to the work load.
按照工作量安排人员。
22. To perform other related duties assigned by superiors.
服从和完成上级交给的其他工作。
【任职要求】
1.Possess a complete knowledge of all areas in the laundry operation: washing, spotting, starching, dry-cleaning and pressing.
掌握清洗、去污、上浆、干洗和熨烫等相关洗衣房的全部知识。
2.Continue to study new fabric knowledge on world and grasp recent developments in science and technology.
不断学习和研究国际纺织品知识,掌握和了解当今世界洗衣行业的最新动态,不断完善自我。
3.Clothes material understanding.
服装面料知识。
4.Laundry machine operation.
洗衣房机器操作。
5.Hotel Laundry system.
酒店洗衣房系统。
6.Hotel Laundry administration.
酒店洗衣房经营管理。
7.Min 1 years in Laundry Manager position, plus 3-5 years of working experience in Laundry.
至少一年洗衣房经理工作经验,以及三至五年洗衣房工作经验。
8.Working experience in similar capacity with international chain hotels.
具有在国际连锁酒店的相关经验。
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
10、销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少5年的销售经理经历