1.确保公共区域整洁并与酒店标准一致,保养、供需品和环境都保持高品质。确保环境干净、舒适、温馨并保养良好。
Ensuring the public areas standards with regards to cleanliness, maintenance, supply are consistently maintained at a very high level. To ensure a clean, comfortable, well maintained and welcoming environment.
2.掌握所有设备的操作方法,培训员工安全工作和正确的操作方式。保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持一致以保障安全。
Knows how to operate all of the equipment and train the ambassadors. To ensure all equipment and cleaning supplies are used correctly and in accordance with local safety and security standards to guarantee ambassador safety.
3.进行每月机器检查,确保所有设备都状态完好,可正常工作。
Conduct monthly machinery inventory to ensure all equipments are in good condition and working order.
4.为公共区域清洁员工,准备及分配每天的工作。
Prepare public area cleaner daily work assignment.
5.随时履行部门经理派发的合理任务。
Perform any other reasonable duties as required by the department head from time to time.
Responsible in assisting the Restaurant Manager in operating a smooth daily restaurant operation.
以服务顾客为中心确保稳定的运作,并有效监督员工。
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
Encourage and inspire team members to provide guests distinct experience in creative ways.
运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。 Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
抽时间与宾客进行互动,获取反馈,了解员工提升宾客满意度的渠道。
Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.
与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。
Supervise cash handling and banking procedures
监督现金的处理和存放程序。
Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
Deal with irregular payments
处理异常的付款情况。
Control stock and monitor security procedures
控制存货和监督保安成序。
Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
· Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
· Deal with irregular payments
处理异常的付款情况。
· Control stock and monitor security procedures
控制存货和监督保安程序。
· Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。
· In the absence of a supervisor & Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理/主管缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Supervise outlet functions
监督各项职能。
· outlet service
负责餐厅的服务。
· Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
· Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
· Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
· Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
· Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
· Assist Outlets operation when assigned by Restaurant Manager
· Create positive publicity opportunities
创造良好的公众宣传机会。
· Recycle wherever possible
尽可能再利用能源。
· Actively involved in Hotel welfare and Charity Drive
积极的参加酒店的慈善活动