微笑热情地迎接客人,并及时引领客人就座。提供菜单,介绍特色菜品,并准确记录客人的餐饮订单。
按照服务标准为客人上菜和提供饮品。确保菜品摆盘美观,饮品及时添补。
在整个用餐过程中关注客人需求,如添水、调整餐具摆放,并迅速处理客人的要求。
礼貌地处理客人投诉或问题,并及时报告给主管以便妥善解决。
在开餐前和结束后摆台和清理餐桌。确保用餐区域干净、整洁,餐具和调味品配备齐全。
通过向主管报告食品、饮料或餐具短缺情况,协助进行库存管理。
参与餐前准备工作,如折叠餐巾、布置餐桌和检查设备功能。
向客人推荐特色菜单、每日特供和推荐饮品,以增加销售额。
向客人介绍菜品的产地、食材和烹饪方法,以提升客人的用餐体验。
岗位要求
· Good communication and interpersonal skills, with the ability to serve guests attentively.
良好的沟通和人际交往能力,能够周到地为客人服务。
· Familiarity with basic food and beverage service procedures and etiquette.
熟悉基本的餐饮服务程序和礼仪。
· Ability to work in a fast - paced environment and handle multiple tasks simultaneously.
能够在快节奏的环境中工作并同时处理多项任务
高中及以上学历。有酒店服务或餐饮服务职业培训者优先。
有餐饮服务行业工作经验者优先,应届毕业生也欢迎应聘。
·确保所有公司都根据品牌的标准执行并恰当的运用。
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
·坚持发扬“群策群力”的精神,确保以协助和灵活的态度与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
·根据消费者审计报告的结果,确保相关改进措施的跟进执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
·检查并确认房态报表。
Checks and verifies room status report.
·完整且准确的记录房态报表。
Records and completes the Attendant’s Verification Report accurately.
·检查及补充行政酒廊的物品并根据消耗情况入账。
Checks and replenishes Executive Bar. Raises bills for consumed Executive Bar items.
·报告房间的缺陷。
Reports room defects.
·报告丢失和损坏的项目。
Reports lost and damaged items.
·清洁并整理客房。
Cleans and make-up guest rooms.
·换下有污渍的布草。
Empties soiled linen.
·清洁及打扫洗手间和储藏室。
Cleans and tidies pantry and toilet.
·维护走廊及外围区域的清洁。
Maintains the cleanliness of corridors and surrounding back areas.
·用手推车清洁及运送物品。
Cleans and packs the trolley.
·检查及清洁运行的设备。
Checks and cleans operating equipment.
·更换房间的各种小家电的电池。
Changes the batteries of kinds of electric workers in room.
·为客房更换鲜花。
Refreshes flowers set in guestroom.
·提供做夜床服务。
Provides night turndown service.
·电话系统更新房态。
Updates room status via telephone interface system.