JOB OVERVIEW职位概述
• Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
• 展现真我：在与他人接触时真实自然、形象专业、积极乐观
• 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
• 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
• 积极行动：积极主动、尽职尽责并且要多做一步
DUTIES AND RESPONSIBILITIES工作职责
Essential Duties and Responsibilities
主要职责和责任
1、 Recommended changes to these standards and training needs on an ongoing basis
对 当前的标准和培训进行适当的建议和改进。
2、 Maintain a current and thorough knowledge of all housekeeping systems
掌握当前的相关的、全面的客房体系。
3、Open and close the shift and ensure effective shift hand over
良好的轮班确保工作有效地交接。
4、 Solve employee grievances
解决员工的不平情绪。
5、 Co-ordinate special projects (bug rooms, vermin control, window and carpet cleaning, room inventories)
协调方案（房间的布置、虫害的 控制、窗户及地毯的清洁、客房盘点）
6、 Manage all special requests made by guests
处理客人的特殊需求。
7、 Ensure consistency within the department
确保部门内部的一致性。
8、 Manage storage areas
管理库房区域。
9、 Maintain adequate stock levels
维持足够的库存量。
10、 Complete stock takes as required
完成必需的库存量。
11、 Cleans and maintains the cleaning equipment
确保清洁工具的干净
12、 Report any damage of facilities and electric
检查和汇报任何设施和电器损害情况
13、 Hand in all lost and found articles which are found in the rest room
处理卫生间内发现的失物
14、 Performs other duties which may be assigned to supervisor
完成主管安排的其他事情ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct
PA Attendant;
直接
公共区域服务员
Indirect
N.A.
间接
无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
• N.A.
无
Key Metrics –
主要绩效指标
• Cleanliness of
Public Area
公共区域的整洁度
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
• Within the authority as assigned for Hotel Band 8 role
酒店职位8级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Organizational and training abilities
具有组织和培训能力
Qualifications –
学历
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
高中或酒店行政管理，酒店管理或相当的大专学历。
Experience –
经验
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。
