1、服从相关领导，接受领导对工作程序及质量的检查、指导; 2、严格按职业标准，热情地为客人提供服务; 3、负责整理、清洁客房，配送各种客房用品。清洁完毕后，填写好“工作日报表”，并把工作车及清洁工具归位放好 4、及时报告客人遗留物品、客房物品损坏、遗失和索赔等情况; 5、保管楼层各种物品，回答客人提出的有关问题， 6、介绍服务项目和客房设施的使用方法。

1、能吃苦耐劳，具有勤奋、敬业的工作精神； 2、熟悉清洁工作的工作方法、工作流程及人员日常管理。 3、遵守公司的各项规章制度； 4、负责公共区域地面、立面、顶面的清洁； 5、负责公共区域设备设施的清洁； 6、负责电梯门的清洁及消毒工作

【岗位职责】 1、负责酒店客户开发与维护，拓展新客户资源，建立并维护长期稳定的客户关系，提升客户满意度和忠诚度。 2、制定并执行客户开发计划，完成月度、季度及年度销售目标，确保业绩达成。 3、定期拜访重点客户，了解客户需求，提供个性化的服务方案，推动合作深化。 4、协调酒店内部资源，解决客户问题，确保客户需求得到及时响应和高效处理。 5、收集市场信息及竞争对手动态，分析客户反馈，为酒店产品和服务优化提供建议。 6、参与酒店营销活动的策划与执行，提升品牌影响力和市场占有率。 7、完成上级交办的其他相关工作。 【岗位要求】 1、大专及以上学历，市场营销、酒店管理、商务管理等相关专业优先。 2、3年以上酒店、休闲娱乐行业销售或客户管理经验，有高端酒店或汤泉行业经验者优先。 3、具备优秀的沟通能力、谈判技巧及客户服务意识，能够独立开发并维护客户资源。 4、熟悉酒店运营流程及客户管理方法，能够快速理解客户需求并提供解决方案。 5、具备较强的市场敏感度和数据分析能力，能够制定有效的销售策略。 6、责任心强，抗压能力强，能够适应高强度工作节奏。 7、熟练使用办公软件（Word、Excel、PPT等）及客户关系管理系统（CRM）。

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岗位职责：上6休1 （景区、乐园、酒店、体育相关工作经验优先），常住地：苏州优先 1、对接各个OTA或者合作平台渠道，如携程、同程、美团、去哪儿、口碑、飞猪等，维持良好的合作关系，做好产品的上线、推广、订单管理等工作；努力确保平台回款100%； 2、监控日常渠效果，优化产品排名、流量，提高产品转化率和销售额，优化公司产品在各平台的排名； 3、做好数据运营，私域运营对接落实工作； 4、统计分析各渠道的产品销售数据，通过数据发现问题，解决问题，提供高效的数据支持； 5、系统性做好产品规划及年度，月度指标制定，目标落实，复盘；制定详细的渠道运营计划，完成业绩目标，定期做工作复盘报告； 6、深度做好市场调研，给予运营调研数据，便于运营给予更清晰，更有针对性的促销方案； 7、深度理解超级乐园玩+吃+喝+课程的架构，参与产品的全方位规划，熟悉产品矩阵，把吃喝玩乐的组合策略做透，在全渠道做深度规划及推广，确保围绕目标和结果去推进执行；定期收集整理用户需求，推动产品完善； 8、社群运营，商城运营的全流程协调和推进； 9、领导安排的其他工作。 任职要求： 1、人品正直，目标和结果导向，自我驱动型； 2、有很强的计划能力和高度的执行力；有一定的立项能力，并且推动项目执行； 3、具备3年以上旅游OTA运营相关工作经验； 4、对亲子板块，旅游版块有一定的行业经验； 5、可以运营有赞商城和企微； 6、有一定的数据分析能力，渠道情况反馈能力，深度挖掘需求，定制化产品的能力； 7、有一定的商务谈判能力，具有一定的内外沟通能力和团队合作能力； 8、对产品的成本架构有清晰的行业预测能力； 9、精通企微及CRM系统，精通有赞商城，大众点评运营经历者优先；

角色和职责 管理园区的特定活动或区域（包括但不限于楼层和接待处），确保所有关键区域都有活动人员 ●监督、激励和发展活动团队，持续提供出色的体验；具备出色的人际交往、组织和团队建设能力，并对团队产生积极和充满活力的文化影响，促进我们的参与环境，确保100%的承诺和热爱客户的安全和满意度 ●确保维持最高的安全水平。你和你管理的员工不仅要对发生的安全问题做出反应，而且要先发制人地采取行动，如果你不干预，安全问题可能会发展。你需要监督整个公园发生的任何安全事故 与客人互动，不仅要确保他们以安全的方式参与，还要确保他们的体验与众不同。我们希望您保持与我们的超级公园形象一致的性格：一个充满乐趣、笑声和兴奋的公园，在一个放松的环境中。请注意，由于您的要求是专注于我们客人的安全，在您的轮班时间（不包括休息时间）使用您的私人电话是不允许的 ●为客人提供可能有助于他们经验积累的指导。你所提供的指导或帮助必须不会导致我们的客人超越他们的极限，从而使他们面临不必要的风险 确保您和您的员工保持其所在区域的最高水平的清洁和整洁，并与一流的活动园区保持一致。区域的整洁包括确保区域功能所需的任何附属物品的整洁，例如，踏板车在停车场，棒球棒和棒球分别在支架和机器中，泡沫坑立方体均匀地排列在泡沫坑中，体操软块不散落在各处等（更多示例请参阅员工手册）。您还必须确保您和您的员工清空公园的垃圾箱，并将这些垃圾带到指定的场所进行收集 确保设备和设施的检查和维护，以确保每天的安全和最佳体验。确保所有公园的开放和关闭检查表都正确完成并记录良好 ●对任何员工通知的维修问题立即作出反应，确保适当的回应到位。对于严重的维修问题，您必须立即通知公园经理。 ●倾听客户的意见。并确保乐园收到足够数量的顾客服务反馈——这可以通过主动或被动的方式鼓励客人参与我们的顾客服务调查来实现。不断改进我们的服务。 ●有时你会被要求与园区的客户服务经理交换班次。你将被要求在一段时间内学习这个职位的各个方面，以确保在超级公园有足够的冗余，并使你在超级公园的职业发展。 ●您将被要求与公园经理一起为您的员工分配班次。您还需要与体验经理合作，确保有足够数量的活动人员到位，以满足高峰负荷时间。 与园区经理一起，对员工进行半年和年度绩效评估。 确保你个人以及你的员工在任何时候都符合公司关于急救培训的要求。 确保客人在安全的前提下获得良好的体验。 ●能够轻松地向所有年龄段的人传达安全说明和指导，并在压力下保持冷静。 ●每当有新的项目、产品、发布和/或市场活动时，参加培训或简报，并及时更新和交付。分享和创造新产品的兴奋感，并交付可衡量的结果。 PARK SUPERVISOR Roles and Responsibilities ●Manage a specific activity or area of the park (which will cover but not limited to floor and reception) on a day to day basis, ensuring that all key areas have Activity crew deployed ●Monitor, motivate and develop Activity Crew that consistently delivers an awesome experience; possess exceptional interpersonal, organizational and team building skills, and have a positive and energetic cultural impact on the team, promote our engaging environment and ensure 100% commitment and love to customer safety and satisfaction ●Ensuring that the highest levels of safety are upheld. You and the staff that you manage are expected to not only react to safety issues that happen, but also act in a preemptive manner to where issues of safety could evolve if you were not to intervene. You are expected to oversee any safety incidents that happen across the entire park ●Interact with our guests ensuring not only that they participate in a safe manner but that their experience is exceptional. You are expected to maintain a disposition consistent with our SuperPark image: a park full of fun, laughter, excitement within a relaxing environment. Please note, that due to your requirement to be focused on the safety of our guests, the use of your personal phone during your shift hours (excluding breaks) is not permitted ●Provide our guests with any minor coaching that might assist in their experience. You must only offer coaching or assistance that would not result in our guests pushing beyond their limits and thereby expose them to unnecessary risks ●Ensure that you and your staff are maintaining the highest levels of cleanliness and tidiness for their areas and are consistent with a first-class activity park. The tidiness of the areas includes ensuring that any ancillary item required for the functionality of the areas is in order and tidy, for example, Pedal Cars are in the parking pays, baseball bats and baseballs are in the holder and the machine respectively, foam pit cubes are arranged evenly in the foam pit, gymnastics soft blocks are not scattered everywhere etc (please see the employee handbook for further examples). You also must ensure that you and your staff empty the park’s trash bins and take such trash to a designated area of the premises where it will be collected ●Ensure equipment and facilities are checked and maintained to ensure a safe and optimum experience every day. Ensure that all the park opening and closing checklists are properly done and well documented ●Immediately react to any of your staff informing you about issues of maintenance by ensuring that the appropriate response is put in place. For serious issues of maintenance you must immediately inform the Park Manager. ●Listen to the customers. And ensure that the Park is receiving an adequate number of customer service feedback items – this can be achieved through either the passive or active encouragement of our guests to participate in our customer service surveys. And react constantly to improve our service. ●From time to time you will be required to swap shifts with various Customer Service managers part of the park. You will be required over a period of time to learn various aspects of this role so as to not only ensure that there is sufficient redundancy in the park but also to enable your career development at SuperPark. ●You will be required to work with the Park Manager to assign shifts to your staff. You are also required to work with the Experience Manager to ensure that an adequate number of Activity Crew are put in place to meet peak load times. ●In conjunction with the Park Manager, undertake half year and yearly performance reviews of your staff. ●Ensure you personally as well as your staff meet at all times the Company’s requirements about first aid training at all times. ●Ensure that our guests have a great experience whilst remaining safe. ●Comfortable to communicate safety instructions and guidance to all age groups and think on your feet and remain calm under pressure. ●Attend training or briefing whenever there are new programs, products, launches and or marketing activities, update and deliver accordingly. Share and create excitement around new launches and deliver measurable results.

Job Purpose:     工作目的 Responsible for the Superpark's art, planning, advertising design, publicity and management work, to ensure the consistency of the Superpark's internal and external image. 全面负责超级乐园的美工、策划、广告设计、宣传与管理工作，确保超级乐园对内对外形象的一致性。 KEY RESULT AREAS 主要工作职责 1.    To develop and foster a positive image and relationship between the Superpark and the public, i.e.vendors, suppliers, guests, clients and the community. Will function under the preview of Area Director of Sales & Marketing 树立超级乐园良好形象并与公众（卖主、供应商、客户及社会）建立良好的关系 2.    The Marketing Communications Manager performs her duties within the framework defined, Superpark norms and by internal rules and regulations as specified by Director of Sales & Marketing 遵循集团和下属超级乐园所列的各项规定及本超级乐园的规章制度，在市场销售总监具体指导下，履行自己的职责 3.    The Marketing Communications Manager draws up the Public Relation action, advertising and media plan on an annual basis for the Superpark 每年为超级乐园制定公关及媒体宣传计划 4.    Organize regular visits by professional persons from the media and members of the trade to the Superpark 定期组织新闻界和商界人士参观超级乐园 5.    Ensures thatstationary and printed items are standardized and conforms to the  standards 确保所有文具和印刷品完全符合品牌标准 6.    Ensure optimumpublicity is created for all major Superpark happening 每次宣传都有助于为超级乐园建立良好的声望 7.    Supervise taking of photographs and prepare news release of events undertaken by the Superpark 管理有关为超级乐园拍照撰写的新闻事宜 8.    Organizes both internal and external PR activities. e.g. inter-departmental or in-house activities 组织店内外公关活动，例如部门内或店内活动 PERSONAL SPECIFICATION 个人能力描述 ·    ExcellentNegotiation skills 优秀的谈判技巧 ·    ExcellentCommunication skills 优秀的沟通技巧 ·    Pleasantlypersonality, persistent 性格开朗，坚持不懈

超级乐园项目来自芬兰，芬兰是教育天花板，诚邀教师加入~  负责超级乐园日常实践学生管理，家长互动和孩子沟通；  完成教学资料、科研、教案、采访等；  遵循品牌理念，进行如兴趣课程的教学、兼职的培训；  积极参加各类比赛和社区活动，组织社会实践；  接受过专业技术训练，有丰富的教育经验；这是一个转型的好机会~

超级乐园专业运维岗位职责 岗位目标： 负责超级乐园设施设备的日常维护、保养和维修，确保乐园安全、高效、稳定运行，为宾客提供优质的游玩体验。 岗位职责： 一、设施设备维护 1.制定并执行乐园设施设备的日常维护、保养计划，包括但不限于运动设施、机电设备、消防系统、监控系统、网络系统等。 2.定期对设施设备进行检查、测试、润滑、清洁等工作，及时发现并排除隐患。 3.负责设施设备的故障诊断和维修，确保故障及时排除，设备正常运行。 4.记录并分析设施设备的运行数据，提出改进建议，优化设备性能。 二、安全管理 1.严格执行乐园安全管理制度和操作规程，确保设施设备安全运行。 2.定期进行安全检查，及时发现并消除安全隐患。 3.参与制定应急预案，并定期组织演练，提高应急处置能力。 4.配合相关部门进行安全培训和宣传，提高员工和宾客的安全意识。 三、技术支持 1.为乐园运营提供技术支持，解决技术难题。 2.参与新项目、新设备的引进、安装、调试和验收工作。 3.跟踪行业最新技术动态，学习新技术、新方法，不断提升专业技能。 四、其他工作 1.完成上级领导交办的其他工作。 2.运营忙碌时，可以随时进行支持。任职要求： 1. 大专及以上学历，机电、自动化、计算机等相关专业优先。 2. 3年以上相关工作经验，有大型游乐设施运维经验者优先。 3. 熟悉机电设备原理、维修流程和安全规范。 4. 具备较强的动手能力和解决问题的能力。 5. 工作认真负责，吃苦耐劳，具有良好的团队合作精神。 加分项： 1.持有相关职业资格证书（如高低压证、焊工证、特种设备作业人员证等）。 2.熟悉自动化控制系统。 3. 具备基础的英语能力。

岗位职责：（有乐园、酒店、体育工作经验者优先，谢谢）上6休1；常住地：苏州优先 负责乐园的数字营销活动，提升线上渠道的流量和转化率，确保品牌在数字平台上的影响力。 主要职责： 1. 内容策划与运营 * 负责社交媒体平台（如抖音、小红书、微信等）的内容策划、发布和日常运营，确保内容的吸引力和相关性。 2. 内容生产 * 制作高质量的多媒体内容（视频、图文），以吸引目标受众，提升品牌认知度。 * 确保内容符合总部品牌标准，保留国际IP元素，同时融入本地文化特色，以增强用户共鸣。 3. 社群运营 * 维护和发展线上社群，提升用户参与度和忠诚度，建立良好的品牌社区。 * 策划并执行线上活动（如直播、挑战赛），增加品牌互动和曝光率。 4. 广告投放与优化 * 管理和优化数字广告投放，确保广告效果最大化，提升投资回报率（ROI）。 * 使用数据分析工具追踪广告表现，定期提供优化建议和报告。 5. 在线预订管理 * 与IT合作，负责乐园的在线预订系统的市场推广和用户体验优化，确保用户在预订过程中的顺畅体验，提升转化率。 * 分析在线预订数据，提出改进建议以优化客户旅程。 6. 数据监测及分析 * 收集和分析数字营销数据，生成报告以支持决策制定。 * 协作不同平台引流，例如小红书、抖音、微信，或第三方平台如美团、大众点评、携程等，提升品牌的线上曝光。 任职要求： * 数字营销或相关专业本科及以上学历。 * 至少3年的数字营销经验，熟悉社交媒体平台运营和数字广告投放。 * 熟练使用数据分析工具、平面设计软件和视频编辑工具（如 Adobe illustrator, Photoshop, Indesign, Lightroom）。 * 具备良好的创意、沟通能力和团队合作精神，能够在快节奏的环境中高效工作。 * 可能需要在周末或节假日工作。

角色和责任 客人服务 ●通过电话和电子邮件及时为客人提供准确和卓越的服务。 保持对超级乐园产品和服务的最新知识，以确保随时为客人提供最合适和准确的信息。 建立良好的客户关系，优化超级乐园的销售和增长。 ●作为客人的第一个联系人，提供友好和乐于助人的服务，符合超级公园的价值观，让客人感到支持，认可和放心。 ●作为领导者，负责与客人的互动，并确保必要的跟进，以确保解决方案的实现。 向客人推荐酒店内不同类型的体验（如派对、公司活动、项目等）。 ●通过安排客人实地参观和参观公园，向客人介绍公园设施。 预订协调 安排派对、团体或活动的预订，确保在规定的时间内进行确认和付款。 与财务部门密切合作，处理付款和退款，确保准确的发票和跟踪。 确保预订系统和其他跟踪活动的方法及时准确地记录和更新。 危机与投诉管理 ●与公园运营部合作，对投诉案件进行调查，并努力以友好和冷静的方式找到快速有效的解决方案，无论投诉是来自电话，电子邮件，现场还是社交媒体。 ●管理和识别主要投诉性质，与园区运营部门合作，为持续改善提供补救解决方案。 ●向管理层报告问题和潜在危机，以改进服务。 策略及关系管理 ●积极参与团队讨论、会议和其他团队论坛，向客人传授知识并及时了解新产品/服务。 主动发现新的商业机会，维护与现有客人的关系，以确保保持优质的客户服务水平。 根据关键指标（准确性、呼叫等待时间、销售率、客户服务调查等）评估呼叫中心的绩效，并提升客户服务水平 如有必要，支持所有现场促销活动。 销售 ●负责所有派对事务-开发商业机会，推动销售，使派对收入最大化。 完成既定的销售目标，追求利润增长机会。 技能和经验要求 成功的候选人需要至少4年的客户服务经验，具有类似职位的证明记录，优秀的英语口语，书面，拼写，语法技能和对细节的强烈关注。 你将是积极和直言不讳，以及自律和自我激励。你自然会对提供出色的客户服务充满热情。通常作为客人的第一个接触点，你卓越的影响力和关系管理技能将是至关重要的，以确保我们的客人感到特别，并离开每一次互动的“哇”的感觉。 有客户服务主管或类似职位的工作经验 有客户服务经验 出色的沟通和人际交往能力 了解绩效评估和客户服务指标 对报告和预算程序有深刻的理解 具备基本财务分析经验（成本效益、成本效益等） 熟练使用Office办公软件。有使用呼叫中心设备/软件经验者优先。 优秀的组织和领导能力以及解决问题的能力 ●积极、耐心 有青年、体育或其他相关生活方式品牌经验者优先，有客户服务专业大专学历者优先。 最重要的是，客户服务主管需要生活和呼吸品牌文化和价值观。你需要成为一个直言不讳的人，一个解决问题的人。你需要做好准备，挽起袖子，加入到团队中，让事情发生。你还需要成为一个自信的领导者，而不是自我。 如果你想为那些让你感到有动力、有发展和被欣赏的人工作，那么我们很乐意听到你的声音。 Roles and Responsibility Guest Service ●Provide accurate and exceptional levels of guest service through all phone and email interactions in a timely manner. ●Maintain a current and strong knowledge of SuperPark product and service offers to ensure guests are provided with the most appropriate and accurate information at all times. ●Build strong guest relations and optimise the sales and growth of SuperPark. ●As the first point of contact for our guests, provide friendly and helpful guest service in line with the SuperPark values that leave guests feeling supported, acknowledged and reassured. ●As a leader to take ownership of interactions with guests and ensure that the required follow-up occurs to ensure a resolution is achieved. ●Make recommendations to guests of the different types of experiences within our venue (e.g. parties, corporate events, programs etc.). ●Introduce the park facilities to the guests by arranging site visit and touring them around the park. Bookings coordination ●Arrange bookings for parties, groups or events, ensuring confirmation and payments are actioned within the required timeframes. ●Work closely with Financial Department to process payments and refunds, ensure accurate invoicing and follow-up. ●Ensure booking system and other methods of tracking activity are recorded and updated in a timely and accurate manner. Crisis and complaint management ●Work with Park Operation Department to carry out investigation on complaint cases and strive to find a speedy and effective solution to guests’ concerns in a friendly and calm manner, whether the complaints come from call, email, in-venue or social media. ●Manage and identify major complaint natures, work with Park Operation to provide advice for remedial solution for continuous improvement. ●Report problems, potential crisis and compliant to management for service improvement. Strategy and relations management ●Actively participate in team discussions, meetings and other team forums to impart knowledge and keep abreast of new products/services to be communicated to guests. ●Proactively identify new business opportunities and maintain relationships with existing guests to ensure excellent levels of guest service are maintained. ●Evaluate call center performance with key metrics (accuracy, call-waiting time, sales rates, guest service survey etc.) and upgrade the guest service level ●Support all in-venue promotions if necessary. Sales ●Take ownership on all Party matter - Develop business opportunities and drive sales to maximize Party revenue. ●Achieve set sales targets and pursue profitable growth opportunities. Skills & Experience Required The successful candidate will have a minimum of 4 years customer service experience with proven record of similar position and exemplary English speaking, written, spelling, grammar skills and a strong attention to detail. You will be positive and outspoken, as well as disciplined and self-motivated. You will be naturally passionate about providing outstanding customer service. Often the first point of contact for our guests, your exceptional influencing and relationship management skills will be vital to ensure that our guests feel special and leave every interaction with that ‘wow’ feeling. ●Proven experience as customer service supervisor or similar position ●Experience in customer service is required ●Outstanding communication and interpersonal skills ●Knowledge of performance evaluation and customer service metrics ●Solid understanding of reporting and budgeting procedures ●Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) ●Proficient in MS Office. Experience in using call center equipment/software programs is a plus. ●Excellent organizational and leadership skills with a problem-solving ability ●Positive and patient Experience with youth, sports or other relevant lifestyle brands is preferred and tertiary qualifications in Customer Service are preferred but not essential. Most importantly, the Customer Service Supervisor needs to live and breathe the brand culture and values. You need to be a straight-talker and a problem-solver. You need to be ready to roll their sleeves up and get in alongside the team to make stuff happen. You also need to be a leader with confidence born from self-belief, not ego. If you want to work for people who make you feel motivated, developed and appreciated, then we’d love to hear from you.

活动运营的角色和职责 ●确保园区内每一位客人的最高安全标准，同时提供卓越的客人体验。 负责向所有客人传达安全规则，并为活动提供便利。 在客人受伤时提供基本的帮助。 ●负责启动和关闭检查清单，包括维护每一个单独的活动，确保它们是功能性的，原始的质量和没有任何危害。它还包括一些清洁工作，为迎接游客做好准备。 ●时刻保持园区的清洁整洁。 ●提供超级乐园的其他产品，如举办生日派对，促进公司团队建设，指导营地和项目，协助其他团体预订和全场地活动。 ●担任超级乐园形象大使，负责向客人展示公司的品牌和文化。 完成经理、主管和/或组长分配的其他任务。 接待处的工作人员： 确保所有客人的入住手续顺利进行，包括在线预订、自助预订和其他团体预订。 负责发放手环，销售商品，解释条款和条件，并向所有客人传达基本的公园规则。 ●确保前台开放，白天和关闭检查表正确完成。 确保整个接待区，包括储物柜区和大堂一尘不染。 确保所有现金和信用卡交易没有任何错误和不符。 完成经理、主管和/或组长分配的其他任务。 Activity Crew Roles and Responsibilities For Crew assigned in the Floor: ●Ensure the highest standards for safety of every single guest inside the park while delivering an exceptional and awesome guest experience. ●Responsible for delivering safety rules to all guests and facilitating the activity. ●Perform basic assistance to guests in case of injury. ●Responsible for the opening and closing checklists which includes maintenance of every single activity, making sure that they are functional, of pristine quality and free from any hazard. It also includes some cleaning duties to prepare the park for welcoming guests. ●Maintaining cleanliness and tidiness of the park at all times. ●Deliver some other products of SuperPark, such as hosting Birthday Parties, facilitating corporate team building, instructing Camps and Programs, assisting other group bookings and full venue events. ●Serve as SuperPark’s ambassador who will be responsible to showcase the company's brand and culture to the guests. ●Perform any other duties assigned by Manager, Supervisor and or Team Leader. For crew assigned in Reception: ●Ensure the check in process for all guests – online, walk in, and other group bookings run smoothly. ●Responsible for giving out wristbands, selling merchandise, explaining terms and conditions and delivering basic Park rules to all guests. ●Ensure that Reception opening, during the day and the closing checklist will be completed properly. ●Ensure the whole reception, including the locker area and lobby are spotlessly clean. ●Ensure that all cash and credit card transactions are free from any mistakes and discrepancy. ●Perform any other duties assigned by Manager, Supervisor and or Team leader.