Place of work工作地点: Sales & Marketing市场销售部
Job Overview职位概述:
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To be Responsible in providing the most
efficient and courteous accounts service, and to undertake other duties and
responsibilities as required by PR team leader(s), DOS and DOSM. 负责向客户提供最高效并礼貌的服务。另外，完成所有公关部领导，销售总监和市场销售总监布置的各项任务。
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The person will be activity involved in handling
concerns generated from media and activities organized/planned for Ritz-Carlton
key media, providing an efficient and personalized Ritz-Carlton standard
service level.积极参与处理各种因为媒体，以及那些为丽思卡尔顿关键媒体组织计划的活动而产生的事情，并提供有效及个性化丽思卡尔顿级别的服务。
Reports To上级:
PR Executive, Director of Public
Relations
公关主任、公关总监
Essential Job Functions 主要职责:
1. Concerning
the communication / Profitability 关于沟通及盈利：
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Attend daily departmental line up 参加日常早上的LINE UP
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Manage & update hotel press kit under guidance
在上级指导下整理及更新酒店新闻夹
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Receive, review and manage all newspaper,
magazine, website and TV clipping about the hotel. 收取、浏览并整理与酒店相关的报纸、杂志、网站及电视等媒体报道
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Manage the hotel sinaweibo and blog and other
social media platforms under guidance. 维护酒店官方微博、官方博客等社交网络平台。
2. Concerning
the administration 行政及其他工作：
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To maintain an accurate and updated filing
system of all correspondences. 维持一个准确并最新的往来信件存档系统
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Handle Director Mail, co-ordinate with data
suppliers 处理直接的邮件，与数据库供应上互相配合工作。
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To update media database on timly basic. 定期更新媒体数据库
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To answer the phones within three rings and in
accordance with The Ritz-Carlton
telephone etiquette. 在电话铃响三声内接听电话并使用丽思卡尔顿电话礼貌用语。
3. Concerning
Safety & Security：关于安全：
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Ensures that confidentiality of either hotel
revenue, occupancy nor room rate information, not to share with outsiders or
competitors hotels. 确保对酒店收入，入住率和酒店房价信息的保密。绝不和任何人或竞争酒店分享以上信息。
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Familiar with the emergency procedure such as
fire and bomb threat and coordinate all actions in accordance with safety and
security procedures. 熟悉紧急情况处理程序，如火灾或炸弹威胁等，并根据这些程序配合一切行动。
4. Concerning
Guest Satisfaction 关于客户满意度：
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To provide prompt, courteous and efficient
service at all times.每时每刻都能提供及时的、礼貌的、有效率的服务。
Key Relationships 主要关系:
Internal 内部：
All Departments 所有部门
External 外部：
All external guest 所有外部客人 － Magazine
Media, Newspaper Media, Website Media, TV Media etc 所有客户－杂志媒体，报纸媒体，网站媒体，电视媒体等。
Characteristics Required 性格要求:
Essential 必须要求：
1.
Physical
体质要求
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Good health 身体健康
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Physically
active 个性积极
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Good
presentation 较强的表达能力
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Neat,
well groomed 整洁，形象良好
2.
Qualifications
/ Training 资格/培训：
Concerning the product knowledge 关于产品知识：
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To be familiar with the hotel’s policies and
procedures. 熟悉酒店政策和程序。
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All F
& B outlets, catering and function room facilities and pricing 所有餐厅，宴会厅和功能厅的设备和价格。
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Learning
of Media profile 学习媒体客人的概况。
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To be
well-versed with the facilities and services offered by the hotel 非常熟悉酒店提供的设备和服务。
Desirable 附加要求:
1. Language 语言：Ability to communicate in a second language 能以第二外语沟通
l Familiar with administrative works,
department procedures and hotel services and features. 熟悉行政工作，各部门程序及酒店服务和功能
l Ability to maintain hotel’s standards,
policies and procedures. 坚守酒店的标准，政策和程序
l Skilled in filings, records, minutes and
reports, etc. 文件管理知识
l Ability to maintain the database of sales. 销售数据库的维护
Supervision Received 监督人:.
Reports directly to Director of
Public Relations / PR Executive 直接向公关总监、公关主任汇报。
