岗位职责： 1.负责门店日常的营运管理，完成公司制定的营业额指标，制定高效定量的日常工作计划； 2.负责门店的人员管理工作，确保门店人员意识提升及责任心的加强，负责属下员工的考核、培训、奖惩、合理安排人力，不断提升人员素质和岗位技能，充分调动员工的积极性，提高工作效率，同时不断完善店内工作程序及规章制度，监督员工的执行情况； 3.按照公司的标准，对门店的服务质量、环境卫生、设施和设备、安全等进行全面管理，把控出品、服务、环境卫生质量； 4.积极开展商圈调研、宣传等活动，开拓市场，同时根据市场情况分析经营状况及存在的问题，并及时汇报； 5.负责门店的公共事物对外关系，确保门店的正常经营； 任职要求： 1.餐饮行业同岗位工作3年以上； 2.具有一定的领导能力、分析能力、判断与决策能力、组织协调能力、人际沟通能力、计划与执行能力； 薪资待遇 1、薪资待遇30000-50000元加营业额奖励 2、免费提供饮食和住宿； 3、定期免费聚餐、团建，员工生日福利、节日礼品等；

此岗位因业务需要会被安排在上海、深圳、北京不同城市可能 Snapshot of Your Role The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience. The great things you will be expected to do: General Expectation - Designs, manages and owns the overall experience, not just the offerings - Sets an expectation of hospitality that is friendly and engaging - Has a Passion for quality food preparation and taste. - Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner - Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management - Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training - Promotes a culture of Food and Workplace Safety - Treats everyone with professionalism, care and respect - Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation - Excellent English communication skills both written and verbal - A proven track record of leadership - General culinary knowledge of basic kitchen practices, protocols and procedures - Proven coaching and teaching skills with peers, individuals, and teams - Passion for food trends, hospitality, innovation and creative experiences - Marketing and events experience a plus - Manages time effectively and prioritizes tasks to meet deadlines - Creates a culture of food and workplace safety - Proven coaching and teaching skills with peers, individuals, and teams - Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy - Ability to effectively communicate, motivate and interact with all levels within the organization - Demonstrates good judgment and decision making skills - Maintain a positive attitude under pressure and motivate team - Ability to maintain confidentiality - Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint - Ability to work independently and in a team - Ability to work in a fast paced, changing environment Key Skills & Qualifications Education & Qualification - BA or higher degree in hospitality management(or equivalent) Work Experience - Has a minimum of 5 years food service multi-unit supervision experience Leadership Behaviors - Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. - Openly share and co-create – Delegates tasks to develop others. - Passion for Quality – Takes personal responsibility for correcting customer service problems. - Consistently sets demanding performance expectations and sets priorities to maximize benefits. - Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. - Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. - Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. - Taking the responsible approach to business.

Snapshot of Your Role The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience. The great things you will be expected to do: General Expectation - Designs, manages and owns the overall experience, not just the offerings - Sets an expectation of hospitality that is friendly and engaging - Has a Passion for quality food preparation and taste. - Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner - Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management - Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training - Promotes a culture of Food and Workplace Safety - Treats everyone with professionalism, care and respect - Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation - Excellent English communication skills both written and verbal - A proven track record of leadership - General culinary knowledge of basic kitchen practices, protocols and procedures - Proven coaching and teaching skills with peers, individuals, and teams - Passion for food trends, hospitality, innovation and creative experiences - Marketing and events experience a plus - Manages time effectively and prioritizes tasks to meet deadlines - Creates a culture of food and workplace safety - Proven coaching and teaching skills with peers, individuals, and teams - Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy - Ability to effectively communicate, motivate and interact with all levels within the organization - Demonstrates good judgment and decision making skills - Maintain a positive attitude under pressure and motivate team - Ability to maintain confidentiality - Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint - Ability to work independently and in a team - Ability to work in a fast paced, changing environment Key Skills & Qualifications Education & Qualification - BA or higher degree in hospitality management(or equivalent) Work Experience - Has a minimum of 5 years food service multi-unit supervision experience Leadership Behaviors - Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. - Openly share and co-create – Delegates tasks to develop others. - Passion for Quality – Takes personal responsibility for correcting customer service problems. - Consistently sets demanding performance expectations and sets priorities to maximize benefits. - Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. - Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. - Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. - Taking the responsible approach to business.

工作目的： 1. 确保给每位顾客提供高质量、高标准的产品及服务 2. 确保给团队创造高效、稳定、快乐的工作环境 3. 擅长运用系统管理并实施 4. 完成本店利润销等各项目标 工作职责： - 确保自己及团队做任何事情都要遵循公司文化 - 在运营总监的指导下，制定门店年度/月度营销及销售计划 - 运营工作中严格使用运营各项制度及系统，并完善 - 带领门店团队共同完成销售、利润等各项运营目标 - 经常性开展同级别门店的市场调查，保持门店的竞争实力 - 与市场部协调沟通，配合市场部组织各项市场活动 - 员工日常工作标准的监督与管理，确保团队为顾客提供标准及高质量的服务 - 处理客人投诉，并与客人沟通，建立友好关系，从而了解顾客的需求 - 考勤、人事安排、绩效评估等日常员工管理，确保为员工提供一个稳定、高效，愉快的工作环境 - 员工的日常培训及发展规划 - 店内各项设备的安全使用及日常维保养，确保运营顺利稳定 - 经常与产品相关负责人沟通，确保餐品及酒水的品质标准及速度管理 - 学习了解店内各项啤酒的情况，确保为顾客提供高品质的酒水服务 - 确保门店各项报表的及时性与准确性，及时与运营总监沟通店面经营情况 - 组织召开门店各项例会 - 门店各项成本的管控 - 门店各类突发事件的处理 - 与社区及相关部门维系良好的关系，懂得处理相关部门的各项检查及突发情况 职位要求： - 大专及以上学历 - 诚实守信，责任心强 - 热爱餐饮及啤酒行业，具有5-10年同岗位工作经验 - 具有新店开业及连锁经营管理经验优先 - 有英文沟通者优先 待遇情况： - 薪资面议 - 五险一金 - 绩效奖金 - 带薪年假