Responsibilities: -Establish and implement the delivery of the restaurant brand standard, sequence of service procedure and provide a high-quality guest service at all times. -Facilitate the implementation of business strategies and conduct regular strategy update meetings with management team.  -Contribute ideas and suggestions to enhance operational/environmental procedures for the restaurant. Check with the Restaurant reservations team/hostesses to review updates on reservation levels and arrivals.  -Maintain safety and hygiene standards in the restaurant at all times. Offer recommendations for corrections and take action for maintenance project and improvements as needed. -Take ownership and initiative to resolve issues, interact with various department in a professional and positive manner to foster, motivate and develop team members as our company assets by overseeing training and leading to a clear understanding by the team of expectations. -Ensure effective control over food and beverage sales. Manages and controls overall expenses of the restaurant focusing on higher revenue and profit. -Ensure guest requests and feedback, both verbal and written are responded to promptly and efficiently, and communicate to assigned team members on a daily basis to achieve and exceed our guest needs and expectations via social media channels. -Recruit and train new hires on business practices. Qualifications: -Reading, writing and oral proficiency in the Chinese and English language, prefer at least 2 years' experience of independent Fine Dining or Michelin Star restaurant environment. -Work a flexible schedule to accomplish all major responsibilities and tasks. Result driven orientation. -Have the ability to relate to all levels of guests and management, handle multiple tasks at one time. -Comfort working with budgets, payroll, revenue and forecasting, strong communications and administrative skills. 餐厅概况 Savor Group旗下首家餐厅Ensue位于深圳福田香格里拉酒店40层，连续第四年入选亚洲五十佳餐厅: 2024年度50-100餐厅榜单排名为第86名，位列中国大陆第6位，集团的目标是将旗下品牌打造成为世界顶级餐厅之一。

此岗位因业务需要会被安排在上海、深圳、北京不同城市可能 Snapshot of Your Role The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience. The great things you will be expected to do: General Expectation - Designs, manages and owns the overall experience, not just the offerings - Sets an expectation of hospitality that is friendly and engaging - Has a Passion for quality food preparation and taste. - Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner - Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all other time lines given by our partner and management - Ensures that all hiring and training standards are met and documented for direct hires, including but not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training - Promotes a culture of Food and Workplace Safety - Treats everyone with professionalism, care and respect - Communicates with our partner honestly, accurately and in a timely manner Job Role Expectation - Excellent English communication skills both written and verbal - A proven track record of leadership - General culinary knowledge of basic kitchen practices, protocols and procedures - Proven coaching and teaching skills with peers, individuals, and teams - Passion for food trends, hospitality, innovation and creative experiences - Marketing and events experience a plus - Manages time effectively and prioritizes tasks to meet deadlines - Creates a culture of food and workplace safety - Proven coaching and teaching skills with peers, individuals, and teams - Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy - Ability to effectively communicate, motivate and interact with all levels within the organization - Demonstrates good judgment and decision making skills - Maintain a positive attitude under pressure and motivate team - Ability to maintain confidentiality - Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint - Ability to work independently and in a team - Ability to work in a fast paced, changing environment Key Skills & Qualifications Education & Qualification - BA or higher degree in hospitality management(or equivalent) Work Experience - Has a minimum of 5 years food service multi-unit supervision experience Leadership Behaviors - Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure. - Openly share and co-create – Delegates tasks to develop others. - Passion for Quality – Takes personal responsibility for correcting customer service problems. - Consistently sets demanding performance expectations and sets priorities to maximize benefits. - Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization. - Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner. - Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally. - Taking the responsible approach to business.

岗位职责/职位描述 Main responsibilities主要职责： 1) To manage the Human Resources Department, ensuring compliance with company policies & procedures, and local government regulations pertaining to employment practice. 管理人力资源部，确保雇佣过程符合公司政策程序，政策法律法规。 2) To develop and implement recruitment and screening procedures in order to attract the most qualified candidates for vacancies. 制定和实施招聘和面试程序，以吸引合格人才。 3) To monitor the administration of the performance appraisal program and provide support to department heads through the process. 监督员工表现评估，为部门经理提供支持。 4) To investigate and review all disciplinary actions to ensure the policies and the applicable laws are followed. 对员工违纪行为进行调查，以保证公司政策和相关法律的执行。 5) To review personnel policies, procedures and practices and recommend improvements to Management. 回顾人事政策程序及实际操作，为管理层投供建议。                        6) To administer compensation and benefits, and develop recognition programs that motivate, reward and retain talents. 管理薪资和福利工作，建立员工奖励计划以激励、表彰和留住员工。 7) To analyze manpower requirements and recommend selection and development activities to meet those requirements. 分析人力需求，推荐、选拔和开展相关活动。 8) To assist the General Manager plans annual budget for manpower, staff benefits and training, and submit for approval.  协助总经理，制定年度的人力费用、员工福利及培训预算，并提交审批。 9) Coordinate staff relation, handle discipline staff case and staff grievances, deal with labor dispute. 协调员工关系，处理员工违纪事件和员工申诉，处理劳资纠纷。 10) Provide guidance and expertise to employees, supervisors and department heads in the management of the total human resources of the organization in a positive, flexible, and competent manner. 积极为公司员工、主管和部门经理在人力资源管理方面提供指导和专业性意见。 Job requirements职位要求： 1) College degree or above. 大专以上学历 2) 3 years or above experience in HR Management at international hospitality industry. 三年以上同岗位国际服务行业人力资源管理工作的经验 3) Fluent oral and written English. 流利的英语口语及书面沟通能力 4) Familiar with the relevant national and local labor laws and regulations 熟悉国家和地方的劳动法律法规 5) With capability of communication, coordination and supervision 有较强的沟通协调和管理能力 6) Strong work ethic 良好的职业道德

职 责 1 根据公司发展战略，制定并组织实施品牌战略规划，确保品牌战 略能够有效落地执行。 工作任务 1、明确品牌定位、目标受众和核心价值，制定出与公司发展战略 相匹配的品牌战略和规划； 2、定期评估品牌战略的执行效果，根据市场变化和公司业务需求 进行调整和优化，确保品牌战略有效执行； 3、关注餐饮行业动态和市场趋势，实时了解竞争对手的动态，为 公司品牌发展提供决策依据。 职 责 2 1、明确品牌定位、目标受众和核心价值，制定出与公司发展战略 相匹配的品牌战略和规划； 2、定期评估品牌战略的执行效果，根据市场变化和公司业务需求 进行调整和优化，确保品牌战略有效执行； 3、关注餐饮行业动态和市场趋势，实时了解竞争对手的动态，为 公司品牌发展提供决策依据。 根据品牌战略规划，制定品牌传播策略与推广计划，有效提升公 司的知名度和美誉度。 工作任务 1、明确公司品牌传播目标，制定部门年度、季度、月度整合营销 传播策略和计划，并负责组织实施，确保计划顺利执行； 2、根据品牌传播方向和目标，结合当下热点，进行创意内容策划， 保证品牌传播效果； 3、搭建品牌投放渠道，策划并组织各类线上、线下品牌传播活动， 保证传播信息准确、清晰地传达给目标受众； 4、收集和分析传播活动的关键指标数据，评估传播效果是否达到 预期目标，为传播策略优化和调整提供决策依据； 5、组织撰写并发布公司内外部公众号软文及其他传播文案，通过 有吸引力的图文扩大品牌的影响力。 建设和管理品牌形象，确保品牌在市场中始终保持鲜明、一致且 具有吸引力的形象。 职 责 3 1、主导品牌视觉形象的设计和维护，包括品牌标识、店面装修、 宣传物料等，更新品牌 VI 手册，确保品牌形象的一致性和独特性； 2、建立和维护与各类媒体的良好合作关系，包括传统媒体和新媒 体，争取有利的媒体报道和曝光； 工作任务 3、处理品牌相关的危机公关事件，维护品牌声誉和形象。 领导和管理品牌团队，并与公司内外部其他部门密切协作，整合 资源，高效推动项目执行，确保执行效果。 职 责 4 1、制定部门管理制度及业务分工，指导和监督团队成员的工作， 提升团队整体专业能力和绩效。 工作任务 2、与公司内部其他部门紧密沟通，通过跨部门协作确保品牌工作 与公司业务的协同发展。 任职资格 1、本科及以上学历，市场营销、广告传媒、商务管理等相关专业优先； 2、具 有 5 年以上餐饮行业品牌管理或市场营销工作经验，有成功的品牌推广案 例； 3、熟悉餐饮市场和消费者需求，对品牌建设和推广有深刻的理解和独到的见解； 4、具备出色的市场分析、策划和执行能力，能够独立制定品牌战略和营销方案； 5、具有较强的品牌意识，优秀的创新和学习能力，敏锐的传播热点感知力，能 够快速适应市场变化； 6、拥有良好的媒体资源和公关关系处理能力，具备危机公关应对经验； 7、具备优秀的团队管理能力、项目管理能力、沟通协调能力和团队合作精神。 上班地点

1. 挖掘选题，餐饮相关产业（尤其是短剧和个人ip）、社会热点选题。2. 文章撰写，有观点、有思考，能够以小见大，能够写出符合差评文风、受到差友喜爱的文章。3. 脚本撰写够深度，善于发现特角咨晃的关键信息，语言组织能力强，画面感十足。能与后期、拍摄协同创作优秀的视频稿件。4. 抗压能力强，能按时提交文字稿件和视频脚本。【岗位要求】1. 本科学历以上，有新媒体从业经验，影视从业经验者优先。2.需要对餐饮产业有热爱，愿意拥抱餐饮领域的新变化，条件优秀者可放宽。3、有责任心，脑洞大，抗压力强【岗位职责】：1.负责团购带货达人在抖音平台上的视频内容选题策划，完成文案和脚本撰写。2.负责短视频的创意，紧跟时尚热点，能熟练驾驭各垂类的短视频内容。3.完成分镜头脚本拍摄现场执导，现场指挥、调度和协调工作。4.跟进后期制作，协调与沟通制作过程中的相关各环节并督促配合后期工作。【任职要求】1. 本科及以上学历，3年以上工作经验，电视编导、影视导演、广告等专业优先；有留学经验优先。2. 有抖音/小红书短视频内容相关工作经验，善于挖掘热点和话题点。3. 熟悉视频策划拍摄及后期流程，有分镜头脚本能力，能对创意视频进行构思和创作；4.具备直播带货账号的编导经验，有独立策划、脚本编写、统筹执行能力。

1、促进所有员工对会所愿景，使命和策略的理解，对所有专业标准，沟通、道德和工作习惯以及工作效率进行举例说明。 2、总结会员的评价和反馈，与各部门负责人共同改善不足之处。 3、确保会所所有事务和政策与政府法规和方针相符。 4、发展和监督会所的短期及长期计划。 5、指导发展市场的全面规划，定期监督销售和市场策略及目标。 6、遵循会所愿景、任务、策略，以及会所发展方向和新的发展。

1、检查全国连锁高奢私宴店的经营管理工作，对各项经营管理指标负责， 2、提出经营管理思路，协助确定年度经营计划，并指挥落 实。 3、协助建立健全的内部管理系统、运行机制及各项规章制度。 4、协调各部门关系， 5、研究市场发展趋势，协调制定各服务产品价格体系。 6、审定市场营销方案，不断开拓市场。 7、提高管理绩效、服务质量。 职位要求 1、大专以上学历，旅游、酒店管理专业为佳。 2、从事相关工作10年以上，具有6年以上相关管理经验:有高奢私宴筹建、开业经验优先。 3、熟悉服务及管理流程，善于成本控制。 4、具有良好的沟通协调能力、管理和团队建设能力，领导力 。

岗位职责： 1、主持日常运营管理工作，协调各方关系，为辖区内餐厅提供服务 2、依据公司发展目标，制订年度经营计划及预算方案  3、制定营运各项管理体系、业务规范及制度流程  4、根据公司的战略目标，制定相应的营运策略，提出经营管理规划，并组织实施  5、根据区域、商圈等特点，设定有所侧重的运作模式及运营标准，指导门店建立自己的特色经营与服务  6、指导下属制定各类经营管理计划，监督实施并进行考评  7、完成、超越所分管餐厅的各项经营、管理指标  8、追踪餐厅营运系统执行及人员培训，评估执行的结果  9、辅导餐厅分析优弱势，协助制订餐厅的短期、中期、长期目标，并追踪执行  10、执行新店开业流程，确保新店能顺利开业和营运顺畅  11、招募与面试餐厅管理组人员  12、确保分管餐厅有足够且合适的人力 13、预防和合理处理各类突发事件  14、辅导和支持区域内的营运督导领导能力，并建立协同一致合作良好的团队  15、完成总经办临时交办的其他任务

（没做过餐饮行业请不要投递简历，行业要求是硬性的！） 1、全面主持公司经营管理活动，落实公司的总体发展战略和组织经营计划。 2、建立健全统一、高效的连锁管理体系，提高餐厅营运能力。 3、负责提升企业品牌形象，建立良好的沟通渠道。 4、负责公司连锁事业的不断发展，开拓新的市场领域。 5、负责组建高效的管理团队 6、直接领导管理公司总部各部门，指导其完成承担的工作。

岗位职责： 1.制定并实施餐饮业务的发展战略，确保业务目标与组织整体目标相一致。 2.分析市场动态和竞争态势，以满足客户需求和提升竞争力，保证经营目标完成。 3. 建立维护良好的客户关系，处理客户投诉，提升客户满意度和忠诚度。 4. .制定并执行市场营销策略，包括促销活动、品牌推广等，吸引新客户并提升客户粘性。 5. 与媒体和合作伙伴建立良好关系，提升餐厅的品牌知名度和影响力。 6.确保餐厅业务遵守相关法律法规和行业规范，如食品安全法、消费者权益保护法等。 7.餐厅日常管理，组建并管理高效的餐饮团队，确保团队协同工作，提升团队专业技能，提供优质服务。 8. 菜品研发与质量控制研发新菜品，优化菜单结构，确保菜品质量和口感达到高标准。 9. 执行餐饮业务的财务预算和成本控制计划，确保利润盈利。 岗位要求： 1.具备5年以上餐饮管理经验，年龄25-40。 2.专科以上学历，具有有4星级以上酒店餐饮或高端米其林餐厅经验优先。 3.有海外工作及学习经历优先。

一、岗位职责： 1.根据公司战略目标及品牌定位，全面统筹管理集团运营管理中心； 2.推进及组织协调公司重大运营计划、及时跟进经营情况并做出相应的部署与调整； 3.按照公司年度/季度/月度战略指标及时做好下辖各部门/团队的指标分解及任务分工，以确保公司营业额及利润指标的按时达成； 4.把控各项经营指标，指导各项目营运工作，不断提高顾客满意度； 5.不断优化公司现有运营体系，包括但不限于运营制度、流程优化、食品安全体系、出品标准体系优化等； 6.及时把控餐饮行业市场风向并作出相应的市场分析与预测，为公司战略决策提供依据； 7.维护好重点/优质客户关系，提升续签率； 8.统筹团队建设，做好人才梯队的建设及高潜人才培养。 二、任职要求： 1.全日制本科及以上学历； 2.具有5年以上现代连锁餐饮企业中高层运营管理经验，具有麦肯系高管任职经验或国内1000人以上餐饮连锁高管任职经验者优先； 3.熟悉现代大型连锁餐饮企业运营管理模式，能够统筹建立并完善餐饮标准化营运体系； 4.对行业发展及企业经营数据具有高度敏感性，能够高效地进行经营数据分析； 5.沟通协调能力强，擅于与政府机关、企事业单位打交道； 6.优秀的领导力、卓越的执行力、良好的应变力。

ImplementCorporate Human Resources strategy, policy and instruction to develop employeeas an organization. Update Company employee handbook and contract. ImproveChina HR service provision in line with global HR strategy, implemented theglobal initiatives. 完善公司人力资源政策、制度，使公司员工发展更有组织性。更新公司员工手册及合 同的内容。改善人力资源现状，使福楼人力资源服务更完善及国际化。 Workwith the Leadership Team to understand what the talent needs are and ensure wehave the competitive intelligence internally and externally, provide PPR planfor FLO and ensure the structure supporting company growth. 了解成为公司管理层员工所需标准及流程，提供福楼人才储备及培养计划，为公司发展提供人才保障。 Liaisingdirectly with the FLO China Deputy General Manager and being accountable forthe performance of the HR function and the departments within, as well as a providingstrategy counsel on people matters in China. Assists in resolving labordisputes and grievances. Negotiates and resolves sensitive and controversialissues. 负责福楼人力资源相关的所有工作，向集团副总经理和常务董事汇报。解决人力资源相关的劳资纠纷或劳动争议等问题。 I– People人员: Theideal candidate will act as an employee champion and a leader of change. Youwill plan develop, organize, implement, direct and evaluate the organization’shuman resource function and performance. 理想的候选人应该是员工的捍卫者和变革的领导者。您将计划、发展、组织、实施、 指导和评估人力资源的职能和绩效。 Makesure all outlet payroll schedule current and pay on time. 确保各部门考勤及薪资的准时和准确发放。 Promote induction and integration aswell as working conditions that guarantee the legal and employment security ofemployees and the company. 改善员工入职和融入团队的工作条件，保障员工在公司的安全性及合法性。 Implement evaluation standards andprocedures for employee promotion and salary increase. 完善员工升职加薪的评估标准及流程。 Submit HR weekly and monthly reportson a regular basis. Including staff turnover rate, HR expenses, etc. 定期提交人力资源工作相关的周报及月报。包含员工流失率、相关财务费用等。 Background investigation formanagement onboarding, orientation training for new employees. 管理层入职的背景调查工作，新员工入职的入职培训工作。 Staff dormitory management. 员工宿舍管理工作。 Formulate the responsibilities of alldepartment. 制定各部门工作职责。 Understand the work arrangements ofemployees in all outlets and formulate a reasonable employment system. Developcross-training plan for all outlets. 了解各门店员工工作安排情况，制定合理的用人制度。制定人员交叉培训计划。 Study and improve the work climatedeveloping company wellbeing policies. Benefits include health check, birthdaybenefits, etc. 研究和改善工作氛围，制定公司福利等政策。员工福利包含健康体检、生日福利等。 Leadrecruitment activity by ensuring vacancies are defined, graded and hiredDevelop staffing strategies and implementation plans to identify talent withinand outside for positions of responsibility. Support the development of astrong talent pipeline thru supporting OPS hiring and build up strong campuscooperation and ensure all potential management interns in the structure. 根据人员配置策略，实施公司内部及外部招聘计划。拓展人才招聘渠道，建立强有力的校园合作关系，并确保实习生就业后的管理及培养。 Defineand implement recruitment, selection, development and evaluation plans with theaim of attracting talent, as well as internal promotions and company departures. 制定和实施能够吸引人才的招聘、选拔、发展和评估计划，以及内部晋升和离职相关制度。 Ensurecompetitive business capabilities for the future, while sustaining a lean andcost competitive organization structure through talent management, peopledevelopment and succession planning. 通过人才管理、人员发展和人才培养计划，确保未来的业务能力更有竞争力。 Definethe communication plan as well all the cultural and recognition events. 制定能体现企业文化和企业认知的有价值的交流活动。 Ensuresthat the culture and values of FLO are known by our external partners(suppliers, vendors and franchises) and that the relationships are maintainedwithin the compliance of our standards and ethical code. 确保我们的合作伙伴(供应商、供货商、特许经营商)了解福楼的文化和价值观，并在符 合公司标准和道德规范的情况下维持关系。 Detectthe potential of the employees to develop them and stablish a bench for successionplans and to keep the A players as wells as develop the B players andfacilitate the exit for the C players. 发掘员工的潜力并培养他们，建立接班人计划。 Manageall processes and procedures to assure Work Security and Labor Law compliancein China. Support business with Groupe FLO management by delivering all neededHR data. 核查所有流程和程序以确保遵守中国的劳动和安全相关法规。为福楼集团业务发展提供人力资源数据支持。 Directsstaff in the areas of: organizational structure, employment, compensation,employee database maintenance, payroll, benefits administration, employeerelations, orientation/training/development, and policy/procedure development. 在以下领域指导员工：组织结构、员工招聘、薪酬、员工数据维护、工资单、福利管理、员工关系、入职培训/发展和政策/程序制定。 Ensurecompliance with legal regulations on labor and occupational risk prevention,being the maximum representing of the company in legal proceedings. 确保遵守劳动和职业风险预防方面的法律法规，在法律诉讼中最大限度的代表公司。 Responsiblefor conducting wage surveys within labor markets to determine competitive wagerates. Analyzes wage and salary reports and data to determine competitivecompensation. 负责在劳动力市场内进行工资调查，以确定有竞争力的工资水平。分析工资和工资报告和数据，以确定有竞争力的薪酬。 II – Internal / Administration / Communication:内部、行政管理及沟通 EnsureAdmin routine supporting employees to have the great working environment. Manage office supplier, office purchasing,equipment maintenance, property management. 确保行政日常工作，为员工提供良好的工作环境。办公室供应商管理，办公室采购，设备维护，物业管理。 Responsibleand lead team for FLO Team building and company events as planner and facilitator. 负责并带领团队进行团队建设和公司活动的策划和协调。