1、实习岗位：策划美工（熟悉视频剪辑、图片处理、文案设计、公众号运营）、餐厅服务员、前台接待员、礼宾员（持有驾驶证）、温泉服务员、厨房帮厨等岗位） 2、实习期满结束后可提供实习证明 3、实习期表现优秀的，待毕业后可留任转为正式员工 月休8天，提供食宿，商业保险，节日福利，年终奖，户外团建等。

作为保利发展的“保利和伙人”，你将走上保利商旅发展稳健的快车道，全面了解商业地产、酒店管理、旅游项目管理的各方面工作，通过24个月总部带教+项目轮岗学习，快速转变为业务骨干，并通过科学的职业规划，在职培养，成为符合保利商旅岗位需求的未来领导型人才。  工作职责： 1. 发展方向分为酒店、旅游市场销售培养方向； 2. 在酒店和旅游项目内部进行轮岗培养，了解项目运营和管理模式； 3. 进行市场信息的收集及竞争对手的分析，完成调研报告，为公司年度销售计划提供关键参考信息； 4.参与新客户开发，同时维护好老客户、传统客户，提高保利商旅在市场的占有份额。    任职资格  1. 统招本科及以上学历，需为2023年8月至2024年7月应届毕业生；  2. 形象悦人、彬彬有礼、知行合一、自信大方、谈吐自如、积极热情、诚信正直、善于表达； 3. 酒店管理、旅游管理等国内外专业院校的毕业生优先；   4. 中文表达逻辑清晰，具有良好的英文听、说、读、写能力； 5. 对自身职业发展有规划，求职意愿强，具有培养潜力。

· You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · The Corporate Training Programme has been designed for those graduates with the greatest potential to become part of our top management team of tomorrow and provides them with the additional training necessary to take on the responsibilities of a management position and to progress rapidly within our company.   · The programme is customised to each individual's training needs, previous work experience and personal objectives, and is designed to accommodate the Trainee's own career aspirations and the company's professional standards of performance.   · The pace of the programme, which sets a challenging schedule for each Trainee, is based on two phases: - Exposure in various departments of the hotel -  An intensive period of training focusing on the Trainee's agreed area of interest.   · The training includes both hands-on practical experience as well as opportunities for the Trainee to develop people management skills in a variety of learning environments. 所有广州富力君悦大酒店的职位用以下应聘方式：  请将个人简历及一寸彩色照片电邮至：GUAGH-Careers@hyatt.com 亦或寄信至：广州市天河区珠江新城珠江西路12号 邮政编码：510623 酒店星期一至星期五9:00 – 15:00 公开面试时间，可直接携带个人一寸彩照到酒店应聘。 请在简历中注明应征部门与职位，并请清晰完整地写出你正确的电子邮件地址及联系电话。 所有人选简历均会存入集团人才库，恕不退还。 同时您可以登陆凯悦招聘网站：http://www.explorehyatt.jobs

任职资格：  1.认同并实践公司企业文化； 2.有协调跨部门工作经验和较强的项目管理能力； 3.具有较强的沟通能力和文字表达能力，能够熟练使用MS Office工具； 4.自我职业规划清晰，有意愿和公司共同成长； 5.具有良好的沟通能力，善于团队合作，具备优秀的学习能力和管理潜力； 6.具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性，能承受较大的工作压力。 岗位职责： 1.熟悉及了解各部门工作细则和流程； 2.以项目方式，参与相关的公司管理工作； 3.需在公司除财务之外的各个部门进行轮岗，根据轮岗期间具体工作实际最终由人事管理部门考核确定岗位及分管事项； 4.需每个工作计划阶段针对公司日常管理上交书面化建议； 5.执行公司安排的其他相关工作。

作为保利发展的“保利和伙人”，你将走上保利商旅发展稳健的快车道，全面了解商业地产、酒店管理、旅游项目管理的各方面工作，通过24个月总部带教+项目轮岗学习，快速转变为业务骨干，并通过科学的职业规划，在职培养，成为符合保利商旅岗位需求的未来领导型人才。  工作职责： 1. 在酒店和旅游项目内部进行轮岗培养，了解项目运营和管理模式；  2. 参与项目运营管理，酒店项目前厅、客房、餐饮管理，旅游项目票务、电子商务、活动策划管理；  3. 参与项目筹建至开业的各个阶段，参与制定个阶段工作目标，根据市场变化，不断改进服务设计，产品设计。   任职资格  1. 统招本科及以上学历，需为2023年8月至2024年7月应届毕业生；  2. 形象悦人、彬彬有礼、知行合一、自信大方、谈吐自如、积极热情、诚信正直、善于表达； 3. 酒店管理、旅游管理等国内外专业院校的毕业生优先；    4. 中文表达逻辑清晰，具有良好的英文听、说、读、写能力； 5. 对自身职业发展有规划，求职意愿强，具有培养潜力。

To implement associate welfare policies in an accurate and timely manner to ensure all procedures are implemented reasonably, in conformity with the Law; To provide all administrative work in Talent & Culture, e.g. application of office equipment, drafting documents, arranging meetings, taking minutes and complete Talent & Culture reports etc. Assist Managers to finalize the task of recruitment. Prepare and organize the recruitment activity. Responsible for the day-to-day recruitment matters, hotel staff and to establish employment channels and the talent pool. To manage and maintain associate facilities in good condition in order to ensure all associates are satisfied, which includes, associate accommodation, dining room, lockers, internet room, associate living room, associate dormitory, bicycle parking for associates, car-park for associate, notice board etc. Assist Talent Development Manager to coordinate and conduct all kinds of training in the Hotel and performs training administration duties.

REQUIRED EXPERIENCES & QUALIFICAITONS: • Recent graduate of bachelor's degree or above with top academic results • Less than 2 years of post-graduate work experience • At least two, or 6-month equivalent internship experience with leading companies of any industry • Exceptional communication skills in written and spoken English • Proficiency in the local language is required in some locations

This position is for foreign. Division: F&B outlets (Buffet, bar and Chinese restaurants), F&B sales and Event Management Duties: - Managing associates in F&B outlets -In charge of hotel events (we have many big scaled events) - Providing excellent service to our guests

Each year Mandarin Oriental, Guangzhou selects a number of promising, passionate young hoteliers to become our Interns or Management Trainees in selected departments within the hotel. The programs provide intensive training for some of the top students study in the hotel schools across the globe. The program provides aspiring students with a unique opportunity to develop and to learn from leading hospitality professionals. 房务部管理培训生 Rising Fan - Rooms Duties and Supporting Responsibilities: 1. Ensure Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (LRA) and Mystery Shopper (D’Richey and Coyle) 2. Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements 3. Monitor FLHSS standards for achieving the goal (FLHSS Audit) of the department as well as the hotel 4. Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis 5. Monitor the standard of telephone reservation taken by colleagues and also responsible for, if applicable, Quality Track result (ResMax) 6. Continually proactively find ways to improve the scores of all audits related to the department 7. Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night 8. Develop thorough understanding of all FLHSS policies and procedures and be prepared to play an active leading role in any emergency situations 9. Handle any guest’s inquiries or complaints, emergency situations, overbook situation and ensure personally speak to any guest that are being transferred to another hotel. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (PSMS). Always share, report and consult with Director of Front Office Operations of any guest complaint/ comment/ recommendation 10. Always stationed at hotel lobby to greet and farewell guests, particularly VIPs and arrivals/ departures by limousine, take an active role in carrying out guest recognition programme (e.g. taking photograph for VIPs, giving birthday amenities etc), maintain effective guest relations, builds rapport and offer personalized service and assistance 11. Reviewing arrival list, departure list and birthday guest list on daily basis 12. Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures 13. Check all rooms assigned for VIPs prior to their arrivals ensuring amenities, room cleanliness and room facilities are ready and up to standard/ expectation 14. Work with Guest Relations Manager on extending courtesy call to VIPs and long staying guests during their stay and proactively offer assistance on any service arrangement e.g. departure transfer, restaurant booking, meeting arrangement etc as well as arranging occasional afternoon tea or morning breakfast with them 15. Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy 16. Relieve duty and day-off of Guest Relations Manager/ Guest Services Manager when needed and upon request by superior 17. Coordinate and cooperate with Guest Services team on checking/ following room discrepancies, due-out, high balanced etc 18. Maintain good knowledge of hotel’s services, facilities, room rates, packages, events, programmes and be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour to guests at anytime 19. Overseeing the execution of Frequent Flyer Programme at Front Office (Alder) including but not limited to. response to guest inquiries, retro-claim, data export etc 20. Responsible for the execution of key card system (e.g. issue employee key from key system, renew employee keys) and be the main coordinator with IT&T and Engineering during system down. Work closely with Engineering on any key lock malfunctioning situations and assist whenever required 21. Being the main coordinator of the department on monitoring and supervising the handling and daily usage of company keys (FLHSS related key management) 22. Be familiar with Guest Services, Guest Relations and Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendations on operating procedures to ensure smooth operation when necessary. Review with Assistant Front Office Manager on Assistant Manager related policies and procedures periodically to ensure information are updated to current status 23. Assist with trainings and colleague development 24. Familiar with Front Office related IT&T systems and take part in any system related activities 25. Attend departmental daily briefing, monthly team meeting, departmental meeting and/ or other meetings upon request by superior 26. Ensure instructions from senior management is being conveyed and followed through 27. Always maintain a good work relationship with other departments 28.  Other ad hoc tasks and duties as required by Senior Assistant Manager, Front Office Manager, Director of Front Office Operations and Hotel Manager 餐饮部管理培训生 Rising Fan - F&B Duties and Supporting Responsibilities: 1. Provide leadership and support for Restaurant colleagues. 2. Train, evaluate and schedule Restaurant colleagues in accordance with the standards of the company policies and guidelines. 3. Ensure the profitability, efficiency, and creativity in the Restaurant. 4. Develop and implement system for checking maintenance of tabletop supplies through staff side work duties. 5. Create side work schedules for all positions. Ensure compliance and follow through. 6. To supervise the maintenance and cleanliness of the Restaurant at all times. 7. Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans. 8. To encourage proactive, efficient, and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm. 9. To conduct and assist colleagues counselling and disciplinary procedures in accordance with Mandarin Oriental, Guangzhou procedures. 10. To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. 11. Develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues. 12. Carry out any other reasonable duties and responsibilities as assigned. 13. Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.   Job Request: 1. Strong interpersonal and problem-solving abilities. 2. Excellent FO/F&B operation skill &  product knowledge. 3. Highly responsible & reliable. 4. Works well under pressure in a fast-paced environment. 5. Ability to work cohesively as part of a team. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. English language skills.

前台接待管培生： 1.高效、优质、热情周到地帮助客人； 2.回答客人电话、登记客人入住、分配房间、帮助客人结帐离店； 3.满足客人其它合理的要求； 4.熟悉部门工作细则和流程； 5. 根据标准的手册来完成服务工作。 餐饮管培生： 工作职责： 1. 负责餐厅大厅或包房的日常服务（零点服务、送餐服务、收银、酒水等工作） 2. 要熟知食品配方及其它方面的知识，以向客人推荐各种餐饮产品。 3. 保持干净的专业仪容和整洁的工作环境 4. 熟悉部门工作细则和流程； 5. 根据标准的手册来完成服务工作。 温泉管培生： 1.     高效、优质、热情周到地帮助客人 2.     保持干净的专业仪容和整洁的工作环境 3.     满足客人其它合理的要求； 4.     熟悉部门工作细则和流程； 5.     根据标准的手册来完成服务工作。 岗位要求： 1.    对工作认真踏实，工作态度端正，能吃苦耐劳； 2.    形象良好，性格开朗，自主能力强； 3.    有志在酒店行业发展的应届毕业生/实习生，专业不限； 4.    对担任酒店管理人员具有高度期望； 5.    热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。 薪酬福利： 1.从入职起，每月享受免费温泉6次； 2.由公司免费提供伙食（一日四餐）和住宿，宿舍设有空调和免费wifi上网供员工使用； 3.生日当季可参加公司组织的生日会，并获得生日贺金； 4.公司免费提供工作制服、劳动防护用品等，工作制服可免费换洗； 5.统一由公司购买商业意外保险。 除了薪资福利，你还将获得： 1.在接待高峰期保持优质的服务质量和工作态度，全面提升个人综合素质； 2.所有顺利完成实习的学生均由公司出具实习证书； 3.参与人才梯队培养，在职业素养和专业技能上获得质的飞跃！

人力资源方向岗位职责： 1.处理往来文件、建立资料档案、传递工作信息，向人力资源部经理提供各项工作协助。 2.员工变动手续的工作程序。 3.增进员工和管理层之间的关系。 4.完成上级分配的其它工作任务。 5.根据各职位空缺，及时更新发布招聘信息或参加招聘会，有效补充空缺职位人手。 任职资格： 1.全日制本科以上学历； 2.专业不限； 3.2023及2024届应届生可申请 4.具备管理思维，服务意识，学习心态，注重形象管理。

岗位职责—— 1.跟进解答公司官方热线及各官方渠道线上客服问题，及时响应处理用户咨询及客诉； 2.妥善接待顾客咨询，将客户反馈情况形成报告转交相关部门同步写作，共同促进用户问题解决； 3.跟进酒店预订录入服务，确保预订响应度、录入效率及正确率； 4.跟进电话客户拓展及用户关怀工作； 5.提高客人的满意度，推广并策划客人会员服务关怀计划，以提升客人的回头率、活跃度； 6.熟悉公司及旗下各成员企业业务特点，及时为客户提供解决方案。 任职要求—— 1.旅游管理、酒店管理相关专业； 2.优秀的沟通协调能力、文字表达能力、英文表达能力和良好的客户服务意识； 3.熟练使用办公软件。

岗位职责 1.酒店管理/旅游管理/旅游管理专业的在读学生优先。 2.具有良好的沟通能力和抗压能力。 3.熟练使用office办公软件。 4.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

只接收至少半年实习期的全职实习生 岗位要求： 1.工作态度端正，积极肯学，拥有热情服务意识 2.掌握基础的食品、酒水知识，有一定的服务技能实践经验者优先考虑 3.仪表端正 4.拥有基础英语沟通能力 欢迎在线咨询！

只接收至少半年实习期的全职实习生 岗位要求： 1.工作态度端正，积极肯学，拥有热情服务意识 2.掌握基础的食品、酒水知识，有一定的服务技能实践经验者优先考虑 3.仪表端正 4.拥有基础英语沟通能力 欢迎在线咨询！

【岗位职责】 1、遵守酒店规章制度； 2、协助酒店各运营部门，提供服务支持； 3、工作中对公司日常管理提出合理化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

营运管理 Operational     §  遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给前厅领班/副理。 Reports complaints or problems to Team Leader/Assistant Manager – Front Office if no immediate solution can be found. §  确保客人得到快速、高效、准确的入住登记和结账离店服务。 Ensures that guests receive a speedy and efficient check in/out. §  确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  确保提供给客人的账单正确，并正确收款。 Ensures that the guests’ bills are presented and collected accordingly. §  保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根据部门运营手册的标准处理所有抵、离店记录。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守预先设立的可用房安排及房价控制。 Adheres to pre-set availability and rate controls. §  确保对酒店产品和当地情况的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前厅部的程序维护并更新客人历史记录及市场数据库。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  确保维持高水平的对客服务。 Ensures a high level of customer service is consistently maintained. §  确保前厅部与其它部门的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及前厅副理。 Ensures the Front Office Manager or Assistant Manager – Front Office is kept fully aware of any relevant feedback from wither customers or other departments. §  确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 To be knowledgeable and promotes/upsells Rooms, Outlets and other facilities/programmes whenever opportunities arises. §  主动向潜在客人推销凯悦天地计划。 Promotes World of Hyatt program to potential guests whenever possible. §  熟知各种航空公司常旅客计划。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店关于前厅部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前厅部经理制定的所有系统和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要时协助预订部的工作。 Assists with reservations whenever necessary. §  及时处理所有收到及发出的邮件、传真、速递物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要时处理基本的商务中心服务。 Handles basic Business Center services when required. §  处理钥匙并确保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度处理外汇兑换。 Handles foreign exchange according to policies. §  履行收银员的职责；下班时按照定立的标准点齐款项。 Performs cashier functions; balances at the end of the shift according to established standards. §  与行李部配合顺畅处理行李及运输服务。 Liaises with Bell Service for smooth handling of luggage and transport services. §  负责将所收款额分至不同的收入账项，如洗衣及传真费用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  为住店客人兑换外币。 Exchanges foreign currencies to any in-house guest. §  在前厅副理授权下为客人提供信用卡取现服务。 Provides guests with cash advances on their credit card with the approval of Assistant Manager – Front Office . §  获得散客的信用卡授权密码。 Produces authorisation codes from FIT guests’ credit cards. §  通过每天将登记卡及餐厅账单存档，保持并检查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  确保检查所有离店客人的账单并附上相关的账目单据。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根据前厅副理的批准，发出小额现金及零用现金。 Responsible for issuing paid-outs and petty cash once Assistant Manager’s – Front Office approval has been received. §  负责登记及发放保险箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服务。 Has a thorough understanding of all the services offered by the Hotel. §  阅读与前厅部有关的所有通知。 Reads all memos concerning Front Office. §  当班时确保备用金中有足够基金和零钞。 Ensures the general float contains sufficient change and funds while on duty. §  确保在下班时准确及整洁的执行关闭程序，并点清所有账目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  确保在下班时备用金没有差错。 Ensures that the float is balanced before finishing the shift. §  当班时确保酒店所有基金和财产的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店电脑系统的收银功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.       总则 General     §  按要求出席所有会议并做出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  根据安排参加酒店培训课程，以提高工作技能及知识。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

岗位要求：  1、本科及以上学历，人力资源/行政管理等相关专业，实习期6个月及以上； 2、办公软件操作熟练，具有较好的文字组织能力和语言表达能力，能起草各类文件； 3、性格外向，抗压性强，工作细心主动，沟通协调能力佳； 4、有志从事旅游行业人力资源工作。 森林海十分注重机会平等，致力于聘用多元化员工，毕业后能留任的优先考虑。

【岗位职责】 1、熟悉部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需每个工作计划阶段针对公司日常管理上交书面化建议； 4、执行公司安排的其他相关工作。 【岗位要求】 1、有志在酒店行业发展的应届毕业生/实习生； 2、对担任酒店管理人员具有高度期望； 3、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。