Have a deep understanding of room locations, room types, room rates, discounts, amenities and their operating hours, as well as special promotions. 深入了解客房位置、房型、房价、折扣、设施及其营业时间，以及特殊促销活动等信息。 • Efficiently and politely answer phones and emails, addressing customer reservation requests. 以高效、礼貌的态度接听电话和回复邮件，处理客户的预订请求。 • Handle room reservations, collect customer information, and ensure all reservation details are properly addressed. 处理客房预订，收集客户信息，并确保所有预订细节得到妥善处理。 • Offer customers relevant details about property services, activities, and local attractions. 向客户提供物业内服务、活动和当地观光景点的相关信息。 • Manage reservation cancellations, modifications, and other requests. 处理预订的取消、修改等需求 • Thoroughly check the accuracy of all reservations before guest arrival. 客人抵达前，全面检查所有预订的准确性。 • Maximize occupancy and revenue, ensuring optimal room availability. 入住率和收入收益最大化，并确保房态处于最优状态。 • Promptly update and archive various reservation reports. 及时更新并存档各类预订报表。 • Efficiently handle customer requests, inquiries and complaints, reporting to superiors if necessary. 高效处理客户要求、询问和投诉, 必要时向上级汇报。 • Adhere to Ascott's policies, procedures and standards. 确保遵守雅诗阁及相关的政策、程序和标准。

【岗位职责】 1.发现、跟踪酒店式公寓的公区及客房须维修事项并登记台账，督促并现场监督机电、装饰、部品部件等各维保单位及时维修并销项。 2.制定预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 3.严格执行安全制度，并按操作规范进行操作。 4.做好酒店高、低压配电间和变压器间配电设备的维修保养工作，确保正常供电，解决酒店电力系统、用电设备故障问题。 5.监督电梯维保单位做好电梯的常规保养及年检工作，保证电梯安全有效的运行。 6.定期及不定期巡检，保证各电气设备、照明灯具等的正常使用。 7.各项电气工作要严格做到：装得安全，用得正确，修得及时，拆得彻底。 8.定期检查移动及半移动电具的安全绝缘用具每半年进行一次耐压试验。 9.做好值班工作日记和设备运行记录。 10.掌握当班能源消耗及维修费用，控制能耗，进行有效能源的管理，保证设施设备的安全运作。 11.协助建立完整的设备技术档案和维修档案。 【岗位要求】 1.中技以上学历，同岗位工作3年以上,有酒店工作经验优先。 2.熟悉电气设备安装、维修和排除故障的技术知识，懂得安全用电、节约用电的政策运行记录。 3.有高低压证书和电工上岗资格证书。 4.能按工作规范和有关制度独立进行工作。 5.能接受倒班。

In short, this role is Hotel Operation+ Sales& Marketing + Community Building rolled into one. Stey’s assistant community manager is the #2 of the property in charge, he/she works closely with Community Manager to ensure the smooth operation of the property. This role will not only have the responsibility to make sure things are in order on a day to day basis (operation) , but equally important, Assistant Community Manager is committed at fostering the vibrancy of the community (community building) , as well as promoting the project to potential customers （sales& marketing）. Here are the major responsibilities, but there are so much more   Oversee smooth and personalized hospitality is provided to Steyers by community associates    Train junior team members, so that they can one day be as proficient at their job as you are.   Build a close relationship with Steyers, this is achieved by knowing what they like and don’t like, their pet peeves, so that they feel understood and pampered.   Work with community manager to host different events, for the goal of enriching Steyer’s social experience with us and their attachment to the community.   Actively promoting the community to external parties, whether it is an individuals or a company, in order to attract new Steyers as either long term tenants or hotel guests.   Contribute to the social media contents posted by Stey, such as providing materials for Wechat, Weibo and Instagram. What are the requirements to get a job like this?   You have worked in hospitality industry with a customer-facing job for at least 3 years+, but this is not a must. If you have extraordinary interpersonal skill and great personality, it can definitely make up for the lack of relevant experience.   Ability to communicate in English with a lot of confidence , we value verbal communication skill much more than how proficient your grammar is.   Enjoy being around with people, and have a genuine interest in learning more about them.   Possess curiosity to all things unfamiliar, always keen to grow yourself both professionally and personally.   Recruiting only Ladies