【岗位职责】 1、负责公司新媒体平台（包括但不限于微信公众号、抖音、小红书、微博等）的日常运营、内容策划及发布，提升品牌曝光度和用户粘性； 2、制定并执行新媒体运营策略，结合行业热点及用户需求，策划创意内容，包括图文、视频、直播等形式； 3、监测和分析新媒体运营数据（如阅读量、互动率、粉丝增长等），定期输出运营报告，优化运营方案； 4、负责线上活动的策划与执行，包括线上促销、品牌推广、用户互动等，提升用户参与度和转化率； 5、与相关部门协作，确保新媒体内容与公司品牌形象、市场策略保持一致； 6、关注行业动态及竞品动向，及时调整运营策略，保持竞争优势。 【岗位要求】 1、本科及以上学历，新闻传播、市场营销、广告学等相关专业优先； 2、3年以上新媒体运营相关工作经验，熟悉酒店、旅游行业者优先； 3、具备扎实的内容创作能力，能独立完成文案撰写、视频脚本策划及基础剪辑； 4、熟悉各新媒体平台运营规则及推广技巧，具备数据分析能力，能通过数据优化运营策略； 5、具备良好的审美能力和创意策划能力，对热点敏感，能快速捕捉并转化为有效内容； 6、责任心强，具备较强的沟通协调能力和团队合作精神。

岗位职责：此岗位主要是进行前台接待、预订确认和接待服务员的管理 1、协助餐厅经理制定和完善餐厅管理制度，并督导员工认真执行； 2、检查员工当日出勤状况，检查日常准备工作是否做到位； 3、了解当天订餐情况，并提前与相关部门负责人商讨做好准备工作； 4、 负责员工仪容仪表及服务规范的培训工作，加强员工综合素质，不断提高餐厅服务质量； 5、营业时间积极在餐热情待客，对服务过程中发生的问题积极解决，妥善处理客人的投诉。 任职要求： 1、25-35岁，热爱餐饮行业，有较强的抗压能力，会基本日常的英语沟通能力； 2、有五星级酒店、黑珍珠餐厅、米其林餐厅、国外高星级酒店工作经验的优先考虑； 3、熟悉高端餐饮运营管理、经营管理体系等； 4、具备较强团队组织能力，善于调动前台员工的积极性； 5、有良好的组织沟通协调能力，较强的危机公关处理能力和前厅服务技能。

负责所在区域医美产品的开拓、维护上量及回款工作

岗位职责1、负责客户接待、服务、护理工作，并积极的维护客户关系，及时向公司反馈客户信息。2、负责向客户提供皮肤管理方面的知识和建议耐心解答客户提出的问题。3、学习、掌握美肤、皮肤管理基本知识及操作程序。4、学习、掌握店内各种器具用品的性能、特点和使用方法，并能熟练的进行工具物品的消毒操作。5、完成领导安排的工作任务。岗位要求1、具备扎实的皮肤生理知识，熟悉皮肤的结构、功能以及不同肤质的特点和护理需求。2、掌握各类皮肤问题的成因、表现及应对方法，如痘痘、敏感、干燥、暗沉、色斑等。3、熟练操作各种皮肤管理仪器，如小气泡清洁仪、光子嫩肤仪、射频仪等，并了解其原理和注意事项。4、精通各类皮肤护理手法，包括面部按摩、淋巴排毒、肩颈舒缓等。5、能够根据客户的皮肤状况制定个性化的护理方案，并准确评估护理效果。

【岗位职责】 1、负责为客户提供专业的面部及身体护理服务，包括但不限于基础清洁、深层护理、美白嫩肤、抗衰管理等项目； 2、根据客户皮肤状况及需求，制定个性化的护理方案，并跟踪护理效果，及时调整方案； 3、熟练操作各类美容仪器设备，确保操作规范、安全有效； 4、维护客户关系，定期跟进客户护理进度，提供专业建议并促进客户长期消费； 5、保持工作区域整洁，严格遵守卫生消毒标准，确保服务环境安全卫生； 6、协助门店完成销售目标，主动推荐店内产品或护理项目，提升客户满意度及复购率； 7、参与公司组织的技术培训及考核，不断提升专业技能与服务品质。 【岗位要求】 1、具备3年以上美容师或皮肤管理师工作经验，熟悉各类皮肤问题的诊断与护理流程； 2、持有美容师资格证书或相关行业认证优先，熟练掌握美容仪器操作及护理手法； 3、具备良好的沟通能力与服务意识，能够精准捕捉客户需求并提供专业解决方案； 4、工作细致耐心，责任心强，能够承受一定的工作压力； 5、注重团队协作，服从工作安排，愿意接受新技术与新理念的培训； 6、形象气质佳，个人卫生习惯良好，无不良嗜好。

任职要求： 1.教育水平：初中及以上； 2.专业知识：美容美体专业优先考虑； 3.工作经验：1年以上美容美体经验； 4.技能技巧：手法娴熟； 5.能力素质：亲和力强、耐心、细心、有责任心，较强的服务意识； 6.年龄性别：18-35岁，形象气质佳； 岗位职责： 1.热情接待顾客，针对顾客面部的实际情况，推荐合适的护理、治疗方法及产品； 2.运用美容技术手法，进行清洁皮肤并完成各类产品手法配合仪器等相关流程； 3.向客户提供美容方面的知识和建议，耐心解答客户提出的问题； 4.做好环境卫生维护工作，时刻保持舒适干净优雅的客户体验环境； 5.协助顾客办理相关储值或购买产品手续，并做好销售登记工作； 6.完成美容主管/店长等安排的其它工作； 7.注意仪容仪表和个人卫生。 福利待遇： 1.做六休一（轮休），包住宿，门店有厨师，无厨师的有餐补 ; 2.统一缴纳社保、带薪年假； 3.节日福利、不定期团建、定期培训； 4.提供系统化晋升学习通道； 5.“家文化”的员工人文关怀。

任职要求： 1.教育水平：初中及以上； 2.专业知识：美发设计等相关专业优先考虑； 3.工作经验：1年以上美发经验； 4.技能技巧：熟练的美发技术，有剪发、烫发、染发、编发基础优先； 5.能力素质：亲和力强、耐心、细心、有责任心，较强的服务意识、； 6.年龄性别：18-35岁，形象气质佳； 岗位职责： 1.热爱发型设计与修剪技术的学习； 2.熟悉美发烫、染技巧，色彩搭配和现场操作； 3.沟通能力强，能快速了解顾客需求，根据不同顾客特征，设计制作符合要求的发型； 4.向客户提供美发方面的知识和建议，耐心解答客户提出的问题； 5.做好环境卫生维护工作，时刻保持舒适干净优雅的客户体验环境； 6.协助顾客办理相关储值或购买产品手续，并做好销售登记工作； 7.完成发型师主管/店长等安排的其它工作； 8.注意仪容仪表和个人卫生。 福利待遇： 1.做六休一（轮休），包住宿，有餐补 ; 2.带薪年假； 3.节日福利、不定期团建、定期培训； 4.提供系统化晋升学习通道； 5.“家文化”的员工人文关怀。 任职要求： 1.教育水平：初中及以上； 2.专业知识：美发设计等相关专业优先考虑； 3.工作经验：1年以上美发经验； 4.技能技巧：熟练的美发技术，有剪发、烫发、染发、编发基础优先； 5.能力素质：亲和力强、耐心、细心、有责任心，较强的服务意识、； 6.年龄性别：18-35岁，形象气质佳； 岗位职责： 1.热爱发型设计与修剪技术的学习； 2.熟悉美发烫、染技巧，色彩搭配和现场操作； 3.沟通能力强，能快速了解顾客需求，根据不同顾客特征，设计制作符合要求的发型； 4.向客户提供美发方面的知识和建议，耐心解答客户提出的问题； 5.做好环境卫生维护工作，时刻保持舒适干净优雅的客户体验环境； 6.协助顾客办理相关储值或购买产品手续，并做好销售登记工作； 7.完成发型师主管/店长等安排的其它工作； 8.注意仪容仪表和个人卫生。 福利待遇： 1.做六休一（轮休），包住宿，有餐补 ; 2.带薪年假； 3.节日福利、不定期团建、定期培训； 4.提供系统化晋升学习通道； 5.“家文化”的员工人文关怀。

【岗位职责】 1、负责为客户提供专业的美甲、美睫及美体服务，包括但不限于基础护理、款式设计、睫毛嫁接、身体护理等项目； 2、根据客户需求，提供个性化的美容方案建议，并解答客户相关咨询； 3、严格按照卫生标准和操作流程执行服务，确保服务质量和客户满意度； 4、维护工作区域的清洁与设备工具的日常保养，确保符合卫生安全规范； 5、主动学习新技术和行业趋势，不断提升专业技能和服务水平； 6、协助店内其他日常工作，如客户接待、产品推荐及库存管理等。 【岗位要求】 1、对美甲、美睫或美体行业有浓厚兴趣，愿意长期从事相关工作； 2、具备良好的服务意识和沟通能力，能够与客户建立良好关系； 3、注重细节，手法细腻，有较强的审美能力和创造力； 4、能够适应轮班工作制，包括周末及节假日； 5、有相关工作经验或持有美容行业资格证书者优先，无经验者可提供培训； 6、身体健康，无传染性疾病，符合行业卫生要求。

美甲美睫师

智能管理系统，工作成果数据化 客户预约上门，工作安排一目了然 岗位职责： 1、运用专业美发技巧，为顾客提供剪发、染发、烫发等个性化服务; 2、根据顾客需求，设计并合理建议适合顾客的发型，提升顾客满意度; 3、维护门店内卫生，确保使用工具的及时清洁与消毒； 4、能熟练的使用理发用品、工具设备 5、参与设计店铺营销活动，增强顾客粘性，提升门店业绩。 任职要求: 1、形象好气质佳，并且具有丰富发型设计经验，热爱美发行业； 2、良好的沟通技巧，能够准确理解并满足顾客需求； 3、具备团队合作精神，能与同事共同提升店铺业绩； 4、对时尚潮流敏感，愿意不断学习和创新，提升个人技术水平。

硬性要求：需要餐饮行业会计经验 1、根据财务制度审核原始凭证和记账凭证，建立并完善财务凭证； 2、编制各种财务会计报表，进行公司日常会计核算工作； 3、认真执行会计制度，按时做好记账、报账工作； 4、计提各类应交税金，办理纳税工作； 5、定期核对往来账簿，及时清算应收应付款， 6、妥善保管财务账簿，会计报表和会计资料，遵守公司财务岗位保密制度； 7、审核费用，分析成本，核查盘存,， 8、出具餐厅内部PNL分析表。 9、完成上级领导交办的其他工作。 任职要求 1、财务、会计本科以上学历，具备2年以上餐饮行业财务工作经验，具备相应的财务管理相关知识； 2、具备扎实的财税知识，熟悉财务软件，会计报表的处理； 3、工作细致，有良好的职业操守，保密性、责任感强； 4、有餐饮行业财务工作者，英语能够简单沟通者优先。

· Monitors competitors’ activities and assists in marketing intelligence. 监督竞争对手的活动并协助监察市场动态。 · Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business. 根据在销售策略中既定目标，向新的、现有的、潜在客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 · Services existing business through management of account bases. 过客户管理，向现有的客户提供服务。 · Sell all facets of the hotel. 销售酒店的所有设施。 · Manage the corporate head office and the preferred hotel history for that company. 管理公司总部档案和了解公司优先使用的酒店记录。 · Develop and maintain a regular pattern of sales calls, meeting with principals of target market. 设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 · Provides direction on, and conducts market research and analysis. 指导和进行市场调研和分析。 · Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business. 根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 · Builds profile within local market place through attendance at various events and local market place. 通过参与当地市场的各种活动在当地市场上树立良好形象。 · Conduct client interviews. 对客户进行拜访。 · Entertain clients. 招待客户。 · Plan and conduct familiarization tours and site inspections. 策划并实施使客人熟悉环境的现场考察活动。 · Travel when required to promote the hotel and develop potential business. 需要时出差对酒店进行推销，发展潜在的业务机会。 · Maintain regular contact with the Accor hotels in your region and the regional reservation office. 与所在区域内的雅高酒店集团成员和区域预订办公室保持定期联系。 · Monitors existing business and inputs into sales strategy meetings to maximize business. 监测现有业务，并在销售策略会上提出建议以扩大业务。 · Grows existing business and establishes and pursues leads which will develop business. 发展现有业务，并建立和寻找发展业务的机会。 · Interfaces with operations on a timely basis. 及时与运营部门进行沟通。 · Initiates and prepares tenders for business. 启动和筹备业务招标工作。 · Assesses sales and marketing data. 评估市场销售数据。 · Assists with the preparation of new products and services. 协助新产品和服务的准备工作。 · Assists in the evaluation of sales and marketing activities. 协助评估市场销售活动。 · Analyses sales mix and likely impact on hotel goals. 分析销售综合计划和可能对酒店目标产生的影响。 · Implement direction from Director of Sales & Marketing and Regional Managers. 按市场销售总监与地区经理们的指示执行相关工作。 · Liaison with advertising agency. 与广告机构保持联系。 · Stock control of collateral. 宣传品的库存控制。 · Collateral input. 设计宣传品内容。 · Execute advertising/creative briefs in a timely manner. 及时进行广告设计的说明工作。 · Works with superior on manpower planning and management needs. 和上级领导一起进行人力规划和管理需求 · Works with superior in the preparation and management of the Department’s budget. 和上级领导一起进行编制和管理部门预算。 · Ensure that account information confidentiality. 确保客户资料高度机密性。 · Complete all kinds of activity sales target. 完成各项即时性销售任务。 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Plans and manages sales calls according to Account Management procedures adhering with Accorhotel standards on an annual, monthly, weekly and daily basis. 以雅高酒店的标准通过客户管理程序规划和管理年度、月度、每周和每日销售拜访 · Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel. 处理所有潜在客户的咨询，包括会议、实地考察、娱乐项目、谈判和撰写合同，并参加推广活动和酒店组织的活动。 · Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up. 参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。 · Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets. 与现有的客户保持良好的关系并征求所有现有的个人、团队，会议每天晚上需要的房间数，以达到酒店的销售目标。 · Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Accorhotel Hotel standards and in order to meet guest satisfaction. 根据雅高酒店集团的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。 · Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction. 在各部门的协助下计划，协调与监督以确保客户的特殊要求得到帮助，确保客户的满意。 · Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities. 保持与客户之前的双向沟通，确保客户及时了解酒店的最新发展情况，并及时了解公司变化、市场事件、市场趋势、客户对于酒店及竞争对手活动的反馈。 · Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio. 保持随时更新记录和电话结果，潜在客户、生产率、竞争者资料和房价历史等。 · Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。 · Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议 · Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.   完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。

工作职责： 1、客人抵达时及时迎客，完成询问饮品等一系列点单流程 2、为客人介绍菜单以及时令精选菜品 3、完成客人点单且正确完成录单； 4、及时清理桌面等一系列服务流程 5、正确的布置桌面，翻台等一系列相关流程 岗位要求： 1、男女不限 35岁以下 五官端正 性格开朗 自然发色 ； 2、普通话标准 ，具有简单的英语交流能力，具有良好沟通能力； 3、有较强责任心，具备1~3年的工作经验，有较好敏锐的观察力, 能够关注细节； 4、男身高170，女身高160及以上，形象气质佳。 福利待遇： 1、上五休二、每天8小时工作制； 2、五险一金 、免费提供住宿、有餐补等福利；

Administration 行政 · Report the regular work to DOE and Assistant Director of Engineering 向工程总监和工程副总监汇报工作 Learning & Development and Talent & Culture  学习与发展和人才与文化 · To provide supervision and guidance and on the job training to associates and to follow up on work progress to ensure that it is properly carried out and completed on time schedule with acceptable quality. Constantly review & inspect completed works (preventive and work request) for any deficiencies that need to be follow up for accuracy and completeness. 管理和指导在岗培训，检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作（预防性维护和维修）及时发现不足，以便跟进落实和完成。 · Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization. 确保人才不会受到与工作场所相关的歧视，骚扰和侵害。 · Treat complaints of harassment and discrimination promptly and confidentially. 及时和保密地处理骚扰和歧视等问题。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 谨慎和尊重地对待不同文化群体的客户和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。 Guest Service Responsibilities 对客服务的责任 · Interacts in a positive way with other departments to ensure a perfect guest experience. 与其它部门进行有效地互相配合以确保客人的绝佳体验。 · Supports operations and assists in achieving team member and guest satisfaction goals. 支持运作和帮助团队成员实现客人满意度的目标。 Health and Safety 健康和安全 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在的和实际的危险是被立即报告和纠正的。 · Be fully conversant with all departmental Fire, Emergency and Bomb procedures. 充分熟悉各个部门的消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 为了客人们和人才们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人身和财产安全。 · Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 · Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 To Be Fully Conversant With 需要遵守的 · Hotel fire procedures 酒店消防规则 · Hotel security procedures 酒店保安规则 · Hotel Health and Safety policy and procedures 酒店健康与安全政策和规则 · Hotel Facilities and attractions 酒店设备设施和功能介绍 · Hotel standards of operation and departmental procedures 酒店运营部门程序标准 · Methods of accepted payment of the company 公司的财务政策 · Short and long term company marketing promotions 短期和长期的公司市场推广项目 Other Responsibilities 其它职责 · Add additional Responsibilities per the job title if required. 如有要求，根据职位增加其它的职责。 · Refer to operations manual (SOPs) for details if required.  如有要求，参考运作手册（SOPs）。 · All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有人才在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。 · All talents may be assigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时人才须签署酒店内相关其他责任。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Preventive maintenance program    预防维护 · Fire & Safety program     防火安全 · Energy conservation program   节约能源计划 · Safety tag program 安装危险警示 · Training program for associates directly under his supervision    对下属人才进行培训 · Parts and materials control   零件和材料控制

Maintain and Manage the Daily Lobby Operations 维护和管理大堂日常运营 · Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest. 进行每日巡视以确保LQA在对客服务中被遵守和执行。 · Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。 · Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests. 确保对所有忠实会员和贵宾都执行其相关接待程序和标准。 · Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。 · Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。 · Ensure cleanliness, atmosphere and appearance of lobby and related areas. 确保大堂及相关区域的清洁、氛围和外观符合品牌标准。 · Check potential room revenue for any discrepancies and do necessary corrections. 检查有可能产生的任何房费差异，并跟进解决。 · To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。 · To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。 · Adheres to promote the health & safety policies to ensure a safe work environment.  Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序， 并在危机情况作为危机处置小组的主要联络人参与危机处理。 · Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 确保由当地执法部门所要求的全部事项都被严格遵守并实行。 · Maintains all information security standards compliance of Front Office at 100%. 确保所有信息安全标准被百分之百的执行。 · Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%. 确保《食品安全与卫生标准》被百分之百的执行。 · The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 · Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Provide Guests’ Experiences that Exceed Guests’ Expectations 为客人带来超越期待的入住体验 · Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment. 寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。 · Coordinate the Arrival, Stay and Departure experience for all loyalty/VIP guests to ensure a seamless experience. 为所有忠诚会员和贵宾提供完美无瑕的到店、居住和离店体验。 · Involvement in the arrival, rooming, and departure of key/VIP guests. 亲自负责贵宾的入住、房间介绍以及离店。 · Be recognize with frequent guest and provide individually welcoming. 认知常住客人并提供个性化的欢迎。 · Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays. 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。 · Full utilization of all kinds of systems to embrace guest experience. 充分利用各类酒店管理系统和软件以提高宾客体验。 · Accuracy in link of reservations requirement to room allocation/guest needs. 根据预订信息准确地为客人安排房间及满足合理需求。 · Liaison between Front Office departments and rest of hotel effective for guest experience. 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。 · Focuses on the stay experience for LCAH members. 致力于提升雅高乐雅会会员的入住体验。 Supervision of Departmental Daily Operation 监督部门日常运营 · Conducts daily pre-shift briefings to talents on room occupancy, arrival and departures, functions/ event and special attention that is needed. 组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。 · Responsible for guide the Front Desk team to complete daily up-selling and LCAH member enrollment target. 负责指导前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。 · Ensures that all Front office Policies and Procedures are adhered follow up by every section. 确保前厅部各分部门都严格执行各项政策与程序。 · Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function. 完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。 · Ensure all accounting procedures are adhered to throughout the department. 确保所有财务制度在部门内被严格执行。 · Ensures clear communication within departments. 确保部门内的沟通顺畅。 · Carry out disciplinary actions in line with hotel procedures. 按照酒店规章制度对不合适的行为采取相应措施。 Involvement in Wider Job Function Actions/Relationships 进一步拓展工作职能 · Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction. 协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。 · Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation. 通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。 · Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team. 理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。 · Develop own knowledge and skills as a contributing member of the Front Office management team. 发展个人的知识与技能成为前厅部管理团队的一员。 Main Complexity/Critical Issues In The Job主要复杂/关键工作事项 · Well patrol lobby, monitor all service in lobby within standard and polite way. 良好管理大堂区域，确保所有服务按照服务标准并礼貌有序。 · Master all emergency procedures and well handle crisis management. 掌握各种应急程序，有效进行各种危机处理。 · Management of the guest service experience / personalization. 确保个性化服务以提升客人体验。 · Professioal to handle guest complaints and record. 专业的处理宾客投诉并记录汇报。 · Maintain the close relationship with guest and ensure the guest is satisfy consistently. 维护与客人之间亲近的关系，确保客人始终如一的满意。 · Ensures high standards of personal presentation & grooming. 确保始终都有高标准的个人形象和仪容仪表。 · Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

硬性要求：需要有餐厅的库管经验 【岗位职责】 1、负责餐厅商品和物品的保管和供应工作。 2、严格执行入库手续，核实进仓物料数量，规格，种类是否与货单一致 3、分类堆放入库物料与成品，杜绝不安全因素。并设物料卡标识清楚。 4、执行出入库手续，汇总票据，按期登记三级明细账，定期盘点，按时填写报表，做到账表清楚，账物相符。 5、与财务部门协同合作，具有责任感和协调能力，确保相关信息及时有效上报给财务专员。 6、配合并认真高效完成上级交代工作 【岗位要求】 1、1年以上餐饮库管经验。35岁以下 2、具有初级采购和财务认知，及时更新并与上级沟通产品价格，供货情况等。 3、了解货品进销存流程 4、电脑操作熟练，掌握办公软件运用。 5、有仓库管理相关知识，具有良好的沟通和协调能力。

Responsibility and Means 职责和方法 · Keep record of accounts receivable, issue invoice and statement promptly.  Chase payment whenever not received on time. 登记应收账，及时发账单及对账单。跟进到期没收到的账款。 · Process and follow-up with late charge and pending accounts. 跟进办理迟账和呆账。 · Work closely with Front Office talents to ensure that Front Desk cashiering function is in order. 与前台人才保持联系，确保前台的收账运作正常。 · Ensure credit policies and procedures are adhered to within departments concerned. 确保所有部门根据酒店制度进行挂账。 · Verify manual cheque payable to Travel Agent on rooms’ commission report. 检查付给旅行社的支票,并填写客房佣金报告。 · Reply to all the customers’ inquiries relating to the payment terms and request for special billing. 回答客人的有关挂账问题，以及处理客人要求有特别账单的问题。 · Ensure all accounts have been settled upon checkout at the Front Desk. 确保所有的收账在客人离店前结清。 · Review daily Accounts City Ledger. 每天检查所有的应收账。 · Prepare special billing for big group. 为大集团公司客户准备特别账单。 · Responsible for timely and accurate billing of all group master accounts. 按时准备所有团队客户账单。 · Maintain accurate and current files for all master and direct bill accounts. 为客户提供准确而及时的资料。 · Review and send out all relevant delinquency statements and dunning notices. 检查并发送坏账报表及催款单。 · Responsible for posting daily City Ledger payments, and balancing of the daily audits.  Process all advance deposit refunds and credit card refunds. 日常挂账输入，日常审计，处理预付订金及信用卡返点等业务。 · Assist in the training and mentoring of new talents. Strives to develop new procedures that reduce workload and stress. 参与培训新人才，以缓轻工作的压力。 · Responsible for check and POS all the data of credit card to financial system and pursue the corresponding fund to bank within a week. 负责在财务系统中输入信用卡数据并核对并负责在一周内向银行追相应款项。 · Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy. 根据酒店有关规章和财务制度进行账务处理。 · Promote and encourage the use of Quality process to resolve issues which may arise. 推广和鼓励有质量的方法解决问题。 · Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目

esponsibility and Means 职责和方法 · Input all invoices data into system. 输入所有的付款数据。 · Verify the food and beverage goods received note (GRN’s) from receiving department against purchasing requisitions and contract terms. 核对收货单是否与采购申请单，合同一致。 · Check that food and beverage GRN’s unit prices is updated based on the market quotations. 基于市场报价的变化，检查食品酒水的单价是否更新。 · Process urgent manual checks as directed by Director of Finance. 准备由总监批准的紧急付款。 · Organize all foreign drafts and telegraphic transfers where required. 准备并完成所有的外汇及电汇业务。 · Process talent expense claims for payment within 5 business days of receipt of claim 在人才递交费用报销单后的5个工作日走完审批流程。 · Assist Accountant with performing month end accruals for any unprocessed invoices at month end. 每月底协助提供未支付的费用给会计人员预提。 · Complete all supplier credit applications into the System. 完整地将所有供应商的货款录入系统。 · To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system. 确保未被支付的发票与系统账龄中的金额一致。 · Check all expenses reports and cheque requisition to ensure that supporting documents are attached and proper approval has been obtained. 检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准。 · Attached all supporting documents with check before submitting for authorization. 在支票送签之前,准备好支票并附上凭证。 · To perform monthly reconciliations between AP sub ledger accounts and supplier statements.. 完成供应商对账调节表。 · Make sure all checks are properly authorized before sending to vendors. 在发出支票之前确保所有支票已被批准。 · Ensure all payments are supported by adequate documentation. 确信所有付款有足够的凭证。 · Familiarize with Hotel Payable program. 非常熟悉应付账款业务。 · Prepare payable balance statistics and report monthly.   每月准备应付账款余额统计及相关报表。 · Responsible for auditing and processing all invoices.  Ensure all invoices are attached to an approved and authorized purchase order.  Audit all extensions, approval signature and any prior payment that has been made. 负责所有发票的审核验证和处理,同时附上有关凭证和请购单,审核有关费用及签字是否正确。 · Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future. 为防止重复付款，所有完成付款流程的文件和发票都要加盖“已付”章。 · To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree. Distribute the A/P aging analysis report to general ledger supervisor at the end of month. 执行所有应付账款分类账的录入，确保所有的付款都已被录入系统，并与总账金额一致。每月月底上交应付账款分析表给总账。 · Ensure all Pos data has been backup. 确保所有数据都有备份。 · Responsible for balance monthly store in goods total amount with cost control supervisor. 每月负责与成本控制主管核对所有进货数量。 · Responsible for all payment document bind properly. 负责安排所有付款凭证的装订工作。 · Responsible for the advance payment be followed and contact with purchasing department and receiving department for goods be delivered the hotel on time according to contract terms. Ensure receiving recorder and invoice must be recorded and received correctly. 对预付货款进行跟办，与采购部和收货部联系确保预付货款的货品按合同及时送达酒店并开出收货记录及收取发票。 · Responsible to hand in monthly Bank Balance reconciliation report. 每月负责填写银行存款余额调节表。 · Perform all daily Accounts Payable functions and month end closing. 执行应付所有的日常工作及月结工作。 · Communicate with vendors and respond to all inquiries and statements in timely manner. 与供应商联系并解决相关问题。 · To properly monitor the issuance of cheques and the safeguard of any unused cheques. Maintain a void check log.  Void check log to be signed off by Director of Finance each month. 登记所有使用的支票，确保空白支票的存放安全。填写报废支票记录并上交财务总监签字。 · Follow all hotel policy and procedure pertaining to the Accounts Payable and payment procedures. 根据政策与程序及相关的应付账规定处理工作。 · Promote and encourage the use of Quality process to resolve issues which may arise. 推广鼓励用有质量的方法解决问题。 · Perform common duties as may be assigned by management. 履行由管理层指定的应尽职责。 Talent & Culture Responsibilities 人才与文化责任 · Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimisation 确保提供给人才们一个没有歧视、骚扰和危险的工作环境。 · Treat complaints of harassment and discrimination promptly and confidentially. 处理骚扰、歧视的投诉并且保密。 · Treat customers and colleagues from all cultural groups with respect and sensitivity. 使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。 · Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 Miscellaneous 其他 · Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。

· Talent’s checking in and checking out. 办好人才入职及离职手续。 · Set up and update personnel files。 建立与更新人事档案 · Makes a record of talents who need timekeeping assistance and advice. 记录人才上下班打卡记录并给予建议。 · Check according to hotel policy. 核对请假是否符合酒店制度。 · Assist in the routine function of Personnel Administration as well as talent welfare & benefit and all talent activities. 协助日常人事管理工作，以及参与办理人才福利、组织人才活动。 · Prepare the selection of Talent of the month and of the year. 月度及年度优秀大使的选举准备 · Assist in the communication flow to all hotel talent through notice board, newsletter. Bulletin and directs communication with talent regarding Personnel Policies and Hotel rules and regulations. 通过人才布告栏、信函或直接联系等方式，向人才宣传好人事制度和酒店规章。 · Assist Talent & Culture Manager management talent canteen and get satisfied survey. 协助人才与文化经理管理人才餐厅并调查满意度。 · Make department attendance record. 制作部门考勤。 · In charge of T&C fixed assets. 人才与文化部固定资产盘点 · Draft part of T&C documents. 起草部分人才与文化部文件。 · Review personnel policies, procedures and practice.  Recommend changes, modification or up-dated information to the Director of Talent & Culture 研究有关人事方面的政策规定以及相关操作程序与惯例。如有改动、变更或最新规定，及时向人才与文化总监汇报。 · Coordinate functions and activities with other departments. 协调与其它部门的工作和活动。 · Ensure that all potential and real Hazards are reported immediately and rectified. 确保所有潜在和实际危害立即报告并纠正。 · Be fully conversant with all departmental Fire, Emergency procedures. 充分熟悉部门消防及紧急预案程序。 · Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents. 确保对所有紧急程序进行演练，保证客人及人才安全。 · Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 严格遵守法律法规酒店政策的前提下，保证酒店人员和财产的安全。 · Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy. 确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。 · Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company. 无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 · Provide courses for Orientation, and Group trainings. 提供入职培训，集团认证培训 · Prepare report of training results. 每次培训后，做好培训记录报表。 · Collates and compiles hotel training materials. 校对并整理培训资料。 · Recommend hotel training courses for talent to the Department Manager. 向各部门经理推荐部门培训课程。 · Develop training manuals and courses. 制订常规培训手册和培训课程。 · Maintain training records of talent at different levels. 按级别对人才培训记录归档。 · Develop special training program as requested by Departments. 按照各部门经理的要求制订相应的专门培训计划。 · Making training agreement. 制定培训协议。 · Supervise and urge relevant departments to complete the keys to success training to new talents. 督促相关部门完成新人才成功的关键项。 · Provide administrative support: 协助参与日常管理： - Maintaining an efficient filing system. 有效管理档案。 - Performs administration duties in the office. 做好办公室的管理工作。 - Assist the Learning & Development Manager in handling correspondence and administration work. 帮助学习与发展经理处理信函和日常行政工作。 - Make English test report. 制作英语成绩报告。 · Coach hotel talent as need as in basic skill development, career planning and training. 在岗位选择方面为酒店人才做基本指导工作。 · Motivate trainees. 调动培训员与人才的积极性。 · Disseminate information regarding training activities, special skill improvement programs. 对人才就组织人才活动，酒店人事政策和程序作及时准确地宣传。 · Performs other related duties and special projects as assigned by superiors.  完成其它上级领导布置的工作。