【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Public Relations Manager builds a good image of the hotel and establishes good relationships with the public (press, PR objectives, joint ventures, guests, customers and the communities).
What will I be doing?
As the Assistant public relations manager, you will be expected to accomplish the following tasks with the highest standards:
• Be familiar with hotel product knowledge and related activities.
• Responsible for the publicity and promotion of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Assist the relevant departments in achieving revenue targets and related tasks set by the hotel.
• Develop and implement the hotel's advertising and external advertising budgets.
• Coordinate and implement communication plans for hotel activities and promotions (sales, catering, etc.) with all operating departments of the hotel.
• Ensure that the hotel has a good image and corresponding flow on the mainstream platform in the main source area.
• Establish good relations with the media (publications, broadcasts, etc.) and implement hotel marketing campaigns.
• Fully monitor all printed products of the hotel to ensure consistency with group guidelines.
• Ensure that the hotel homepage, official Weibo and other online and social media platforms’ information is accurate and updated in a timely manner.
• Real-time monitoring of guest comments on various network platforms and replying promptly.
• Plan and execute hotel public relation activities and achieve expected ROI.
• Design prints according to hotel standards and ensure print quality.
• Handle the daily relationship with local government departments and associations to ensure that the hotel gets relevant information in a timely manner.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
协助公共关系经理树立酒店良好形象并与公众（新闻界人士、公关目标、合资企业、客人、客户及社团）建立良好的关系。
我的具体职责是什么?
作为公共关系副经理职位，您将应以最高标准完成以下任务:
• 熟悉了解酒店产品知识，以及相关活动。
• 负责酒店所有产品的宣传与推广工作，包括但不限于客房，餐饮，宴会等。
• 协助相关部门完成酒店设定的收入目标及相关任务。
• 制定并执行酒店的广告预算和对外广告发布。
• 协调并执行与酒店所有营运部门的酒店活动和促销的沟通计划（如销售，餐饮等）。
• 确保酒店在主要客源地的主流平台上有良好的形象以及相对应的流量。
• 与媒体建立良好的关系（出版物、广播等），执行酒店的市场宣传活动。
• 全面监督酒店所有印刷产品以确保和集团指导方针的一致性。
• 确保酒店主页官微等网络及社交媒体平台信息准确并及时更新。
• 实时监测各个网络平台相关客人评论并予以及时回复。
• 策划和执行酒店公关活动的计划，并取得预期的ROI。
• 根据酒店标准设计印刷品并确保印刷品的质量。
• 处理与当地相关政府部门及协会的日常关系维护，确保酒店及时获取相关信息。
• 如有必要，该部门有权更改或补充该职位描述。
• 完成任何其他合理的职责和被指派的职责。
【任职要求】
What are we looking for?
An Assistant Public Relations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: We are passionate about delivering exceptional Guest experiences.
• Integrity: We do the right thing all the time.
• Leadership: We are leaders in our industry and in our Communities.
• Teamwork: We are team players in everything we do.
• Ownership: We are owners of our actions and decisions.
• Now: We operate with a sense of urgency and discipline.
• At least 3 years working experience in the Marketing and Public Relations department of international brand hotels.
• Possess creative writing skills.
• Strong knowledge of advertising media planning and printing production
• PC knowledge in Word, Excel, web, WeChat, Weibo and basic knowledge of desktop publishing systems.
• Organized, detail-oriented and good administrative skill.
• Good communication with local news media.
• Fluent in spoken and written Chinese and English to meet business needs.
• Able to be resourceful, creative and maintain flexibility.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿公共关系副经理职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 诚挚待客： 自愿全心全意为宾客提供无与伦比的绝佳体验
• 正直诚信： 时时刻刻为所应为
• 领导核心： 力争在业界和所在社区都位居领导地位
• 团队合作： 所有工作中积极发扬团队合作精神
• 主人翁精神：勇于为自己的行动负责并敢于做出决定
• 即时行动： 以刻不容缓的态度和纪律运营
• 拥有3年以上国际品牌酒店市场公关部工作经验。
• 创造性的写作技巧。
• 丰富的广告媒体计划和印刷生产知识。
• 电脑知识： Word, Excel
Web, 微信,微博 和基本台式印刷系统知识。
• 拥有组织能力，明确导向性的行政管理技巧。
• 和当地新闻媒体的良好沟通。
• 中英文口语和书写流利。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
