SCOPE 范围
Greet and serve the guest by Langham standards of food andbeverage quality, presentation and sanitation, and in a gracious andprofessional manner. Display aggressive hospitality through positivepersonality with both guest and fellow colleague. Take pride in all facets ofservice with a clean professional appearance and keep a sparkling clean diningroom at all times.
遵照朗廷酒店的标准去欢迎和服务客人，提供给客人高质量、摆盘漂亮又卫生的食物和酒水，做个亲切有礼的主人。在客人和同事面前都要展示热情，有上进心的一面。在任何时候要以自己的服务为荣，保持干净的专业仪容和整洁的用餐环境。
PRINCIPALRESPONSIBILITIES 主要职责
Follow all Langham policies and procedures.
遵守所有朗廷酒店的规章制度和程序。
Comply with the “clean as you go” policy.
完成“所到之处无脏物”的原则。
Report to work on scheduled days at the
scheduled time.
按照工作时间表按时上班。
Report to work in uniform following all
appearance standards.
根据所有的仪容仪表标准穿制服上班。
Work as a Team.
工作中保持团队精神。
Follow all safety policies to ensure a safe
work area.
遵守所有安全制度，塑造一个安全的工作环境。
Honour all reasonable work-related requests
made by a manager or supervisor, which may be outside your normal job
activities, to achieve complete guest satisfaction and service throughout
the Hotel.
尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。
Check out with your supervisor before leaving
your station or the floor for any reason.
因为任何理由需要离开你的工作岗位之前先汇报你的主管。
Specific Duties 具体工作任務 :
Check your station, prior to opening, for
cleanliness of tables and chairs, proper set-up of salt and pepper, sugar,
ashtrays, flowers, lamp, clean cutlery and glassware.
检查你的工作区域，清洁桌子椅子，准备好盐，胡椒，糖，烟灰缸，花瓶，餐具和杯子。
Do all necessary opening and closing side work
according to the side work schedule.
做好所有必要的开档和关档的工作记录表。
Have all necessary tools ready: tray, pen, bus
towel, corkscrew, etc.
准备好所有必要的工具：托盘，笔，纸巾，酒刀。等等。
Develop a complete knowledge of menu items,
their garnish, contents and preparation methods. Be ready to answer any
guest questions about the menu in a positive and concise way. Know the use
records.
熟悉菜单上的各项菜以及它们的配菜，内容和调制品。准确地回答客人提出关于菜单上的任何问题。
Operate the Point of Sale terminal correctly
and follow all Langham check-closing procedures.
正确运行销售终端的要点并且遵守所有朗廷的开、收档程序。
Practice aggressive hospitality and use
Suggestive Selling techniques when taking guest’s order.
当接受客人点单时，用积极的亲切的销售技巧向客人推荐特色菜和饮料。
Develop a good knowledge of beverages,
liquors, and wine service.
增进饮料，酒品类的知识，熟悉葡萄酒的服务流程。
Pick up and present food and beverages
according to standard service procedures. Properly bus the table
throughout the meal. By dessert, all condiments, dirty dishes and
silverware should be cleared, except sugar and appropriate silverware and
beverage glasses that are not empty. Pay special attention to finer points
of service, i.e., replacing ashtrays, water glasses filled, checking back
just after serving entrée, keeping proper posture and being personable,
but limiting conversation.
根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品前，所有调味品，脏盘子和餐具必须换干净的，除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点，比如，放回烟缸，上茶，上完主菜后再检查，保持适当的仪态，不要闲谈。
Bus, clean and reset the table according to
standard procedures.
根据服务流程的标准清洁并重新摆台。
Chewing gum or smoking is not allowed while on
duty.
上班时间不能吃口香糖和抽烟。
Attend all meetings or training seminars as
required.
参加所有必要的会议和培训讨论。
Study and follow the colleague Training
Manual.
学习并遵守同事手册。
Be aware of accident prevention and help
enforce safe working conditions. Zero accidents are our goal.
了解事故预防并加强工作安全，目标是零事故
All details regulatory framework refer to
colleague Handbook.
所有规章制度请参照员工手册。
Perform any duties assigned by the Management
deemed necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
Minimum Vocational School
至少为专业学校毕业。
Job Skill / Knowledge 工作技能 / 知识
· Demonstratedstrong hospitality and communication skills.
有较好的服务精神和沟通技巧。
Demonstrated strong work ethic.
有较强的工作敬业精神。
Demonstrated great
hospitality skills and sensitivity to guest needs.
良好的服务待客技巧预知客人的需求。
Computer Knowledge 电脑知识
Knowledge
of MS office software
能够使用日常的办公室软件。
Language Proficiency 语言能力
Demonstrated good communication skills in
English and Mandarin.
具备良好的英语和普通话表达能力。
