Render proper repairs & maintenance of the ELV systems and the equipment of the Hotel.
负责酒店的弱电系统和设备的维修和保养。
CORE WORK ACTIVITIES岗位主要工作职责
Administrative Responsibilities
行政职责
· Formulate the preventive programs.
按上司指派执行预防性保养维修工作.
· To ensure the quality of work done to meet the hotel requirement.
确保完成的工作质量符合酒店要求
· To assist the superior in ensuring that all repairs & maintenance complaints are carried out and attended to. Regular check all low voltage system.
协助弱电主管，确保维修工作中的不满情况得以解决。定期检查所有的弱电系统。
· Introduce all of equipment in FCC, including main panel, fire computer, 24V power, fire telephone, EVAC system.
消防值班中心内设备工作原理及操作，这些设备包括控制主机与分机、消防电脑、24伏电源、消防电话、应急广播（同时也可控制背景音乐）介绍。
· Maintenance and repair: 保养及维修：
Ø Telephone communication system. 电话通讯系统。
Ø Broadcasting system. 广播系统。
Ø Satellite T.V system 卫星系统。
· Ensure the F&B function to satisfaction of the guest.
确保宴会音响运行以满足客人要求.
· Ensure timely delivery of AUDIO service requirements for VIP guests.
确保及时提供贵宾在音响服务方面的需求。
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Technical Responsibilities
技术职责
· Ensures that the maintenance of Audio Visual system of the Hotel is carried out in accordance with the Standard Engineering practice.
根据工程操作标准对酒店的视听系统进行维护保养。
· Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely.
确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。
· Ensures good housekeeping and orderliness in his work area.
保持工作区域干净和整洁。
· Assists the follow workers in carrying out repair work on equipment needed.
帮助培训其他员工一起进行设备维修。
· Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card.
对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。
· Checks the daily event and liaises with Banquet Department to set up all the necessary audio Visual system for the event.
查看每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。
· Immediately notifies the Duty Engineer on duty of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel.
在视听音响设备出现异常情况时，立即汇报值班工程师。
· When in doubt, consults the Engineer Supervisor, Duty engineer or Assist Director of Engineering /Director of Engineering.
当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。
· Makes sure that all standard procedures of maintenance are adhered to.
依照标准维护保养程序进行维护。
HUMAN RESPONSIBILITIES
人事职责
· Renders overtime or change of time schedules as situation may require without any delay.
当工作需要时，随时服从加班或换班的安排。
· Adhere to the set procedures for attendance and timekeeping.
遵照既定的程序，准时出勤。
· Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations.
遵循员工手册和规章制度列出的要求。
· Adheres to the specified hygiene and personal appearance standards of the Hotel and his area.
· 遵照酒店的指定的卫生和个人仪容仪表的标准。
Guest Service Responsibilities
对客服务责任:
· Being constantly attentive to convey a good image of oneself, one’s hotel and one’s brand.
持续不断的关注和传递你自己、你的酒店、你的品牌的良好形象。
· Being in the right place and dealing with every customer request.
在正确的地方处理客人的每一个要求
· Being considerate to the customers, ready to make simple gestures to take care of them and ensure their well-being.
为客人考虑周到，准备好用简单的肢体语言照顾客人，并确保他们的舒适
· Being sure of yourself and your skills to establish a simple and natural relationship with the customers.
自信以及有技巧的与客人沟通，确保和客户建立简单且自然的关系
Keys Performance Indicator
绩效考核关键指标
· Work Quantity and Quality: Meets established deadlines & assumes personal responsibility for work product. Continually strives to improve efficiency. Completes all elements of job requirements.
工作量和质量：能在期限之前完成，能为工作承担责任。持续地努力提高工作效率。完成工作需要的其他要素。
· Initiative/Judgement: Identifies and appropriately solves or refers problems. Takes responsibility for independent action.
主动性和判断力：能识别并恰当地解决问题。能对自己的行动承担责任。
· Conduct: Follows company’s rules and policies and is a good example for co-workers to follow. Displays professional behavior.
执行：遵守酒店的规章制度和程序，并成为其他同事的榜样。展示专业的行为举止。
· Communications: Expresses self clearly and professionally. Maintains open communication with manager.
沟通：能清晰并专业的表达自己。和自己的上司保持开放的沟通。
· Adaptability: Shows support for organizational changes.
适应性：对组织的任何变更给予一贯的支持。
· Attendance: Does not disrupt operations by being habitually tardy or absent. Demonstrates reliability by maintaining consistent work attendance. Displays flexibility and provides additional support when needed.
出勤：不迟到、早退和旷工。保持一贯地良好的出勤，并在部门工作需要时及时给予支持。
Confidentiality
保密:
· Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Suning Internet and Email policy
·确保保密性和所有有关酒店的数据无论软件和硬件的安全，坚持苏宁集团网络和邮件政策。
· Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
·确保在员工在职或离职后对酒店、客人和员工信息或者其它的相关信息的保密性。
To be fully conversant with
需要遵守的
· Hotel fire procedures 酒店消防程序
· Hotel security procedures 酒店安全程序
· Hotel Health and Safety policy and procedures 酒店健康和安全政策和程序
· Hotel Facilities and attractions 酒店设施
· Hotel standards of operation and departmental procedures 酒店运行标准和部门运行程序
· Short and long term company marketing promotions 酒店长短期市场促销政策。
