§  辅助酒店行销企划策略的执行（目标、策略和行动） Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions). §  协助公关经理，确保酒店行销企划活动与公司营销策略一致，对酒店活动予以适当执行 Assists the Public Relations Manager to ensure that the Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate. §  协助准备部门运营手册 Assists in the preparation of the Departmental Operations Manual. §  按照安排参加部门行销企划会议 Attends Departmental Communication Meetings as scheduled. §  为部门进行行政管理支持工作 Provides administrative support to the Department. §  为酒店其他工作人员（内部客人）和部门其他来访者提供专业、礼貌而周到的适当服务 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. §  礼貌有效地处理所有内外部客人的投诉和询问，全程保证问题解决，达到各方满意 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. §  协助建立年度行销企划预算，包括酒店企划书中的广告、公共关系、促销和宣传开销 Assists in establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions and publicity that will form part of the hotel’s business plan. §  为酒店保存所有媒体资料、购销协议、合同和报价 Maintains records of all media and purchase agreements, contracts and quotes for the hotel. §  更新并检查部门实际开销是否超出预算 Updates and checks departmental expenses against budgeted costs.