COMPANYPROFILE
Value Retail is thecreator and operator of The Bicester Village Shopping Collection – with 12 luxury shopping destinations in Europe, U.S. and China, home to more than 1,200boutiques of the world's leading luxury fashion and lifestyle brands, offeringexceptional savings all year round.
What sets us apart: ADistinctive Fashion Experience. If youhave what it takes to create something extraordinary every day, then look nofurther – this is where you need to be! At Value Retail China, we all share the same ambition: to createextraordinary experiences for our guests, brand partners and colleagues. We are entrepreneurs at heart, passionateabout what we do, and we never take no for an answer.
POSITIONSUMMARY
The (Senior)Ambassador is responsible for establishing a warm, welcoming and professional atmosphere forall our guests, members, executives and staff at all times. Located at Guest Welcome Centre, and all public areas, Ambassador provides exceptional serviceand works as a true representative of village hospitality.
KEYRESPONSIBILITIES
The Guest Welcome Centre (Senior)Ambassador mustdemonstrate an inherent understanding of guest needs and deliver excellentstandards in service and hospitality, which surpass guest aspirations, makingit special right from the start.
The Guest Experience Team is predominantly focused on providinga “World Class VIP” welcome to Suzhou Village to encourage our guests to “discover us, shop with us, recommend us and return to us”. The team has a specific emphasis on:
· The Ultimate Hospitality Experience
· Promoting a range ofinnovative and efficient “concierge style services” including valetparking and Handsfree Shopping.
· Problem solving forguest and demonstrate guest oriented service at high standard.
· Engage withHigh-Net-Worth guests to understand their needs and establish personalrelations for individual personalized service.
· Being luxury ambassadors for hospitality,guest services & Value Retail
SKILLS AND QUALIFICATIONS REQUIRED
· Proventrack record of exemplary success in a Host, Customer/Guest Services or Tourismrole within a premium or luxury environment (which might include Hotel,Tourism, Retail, Events sectors).
· Intuitiveand able to prioritise and adapt effectively.
· Goodinterpersonal skills, be able to deal with international guests, with impact& influence.
· Akeen interest in the leisure and retail industry.
· Computerliterate and fully conversant in the full suite of Microsoft OfficeApplications including Outlook.
· Internationallanguages are highly desirable, in particular English and/or other languages ordialect.
职位摘要
(资深)迎宾大使负责在任何时候为我们的所有客人、成员和工作人员营造一种热情、欢迎和专业的氛围。
主要职责
客户体验团队主要致力于为苏州村提供“世界级VIP”欢迎，鼓励我们的客人“发现我们，与我们一起购物，推荐我们，并给我们反馈”。该团队特别强调：
· 极致的酒店体验
· 推广一系列创新高效的“礼宾式服务”，包括代客泊车和免提购物。
· 为客人解决问题，并以高标准展示以客人为中心的服务。
· 与高净值客人接触，了解他们的需求，建立个人关系，提供个性化服务。
· 成为宾客服务和零售的奢侈品大使
所需技能和资格
· 在高级或豪华环境中（包括但不限于酒店、旅游、零售行业），在接待、客户/客人服务或旅游方面取得了卓越成功的记录。
· 直观，能够有效地进行优先级排序和调整。
· 良好的人际交往能力，能与国际客人打交道，有影响力。
· 对休闲和零售业的浓厚兴趣。
· 精通计算机，熟悉包括Outlook在内的全套Microsoft Office应用程序。
· 英语或其他语言或方言。
