主要职责
MAIN RESPONSIBILITIES
1.计划并协调洗衣房各分部门的活动,如处理布草、干洗和制服以满足酒店业务的要求,同时确保服务的最高质量。
Plan and coordinate all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements whilst ensuring the highest quality of services.
2.监督洗衣房运营例如清洗和维护所有的布草和制服,同时确保所有内部和外部的客户的满意,服务及时和无缺陷。
Supervise Laundry operations such as cleaning and maintain all Linen and Uniforms while ensuring satisfaction of all customers internal and external, timely and defect free.
3.选择、培训、发展、安排和管理直接下属、间接下属的工作表现,确保洗衣房业务的高效运转。
Select, train, develop, schedule and manage the performance of direct and indirect subordinate to ensure the efficient running of Laundry operations.
4.检查客人和员工的衣服、制服和布草的清洁,以满足凯宾斯基的质量标准,并在必要时采取纠正措施。
Check the cleaning of guest and staff clothes, uniforms and linen of the hotel in order to meet the Kempinski quality standards and take corrective actions when necessary.
5.定期检查洗衣设备,确保设备正常运转。
Verify the laundry equipment on a regular basis to ensure proper functioning.
6.确定洗衣部的培训需求,制定培训计划,并在实施培训前获得行政管家的批准。
Identify the Laundry Department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
7.根据每个部门的要求,为每个部门提供布草和制服需求清单,以便他们符合他们的预算。
Keep up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
8.准备并组织季度的布草库存盘点,撰写报告并确保更换是必要的。
Prepare and organize the quarterly linen inventory, write a report and ensure replacement which is necessary.
9.为外租单位/酒店客人洗衣准备年度预算,监督其费用并努力增加收入。
Prepare the yearly budget for the hotel guest laundry, monitor its expenses and strive to increase its revenue.
10.处理客人的投诉,并在需要的时候给员工进一步的指示,以确保顾客满意。
Handle guest complaints and give further instructions to the staff if needed to ensure customer satisfaction.
11.协助编制年度洗衣预算,并在不影响洗衣服务质量的情况下指导和管理预算指导方针。
Assist in the preparation of the annual laundry budget and manning guide and manage within the budget guidelines without effects on the quality of laundry services.
12.及时了解所有新设备及新产品,并对其质量进行评估。
Keep abreast of all new equipments and new cleaning products and evaluate their quality.
13.可以随时根据业务和酒店的需要增加额外的责任和任务。
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.