【职位描述】
The Senior Manager – Total Rewards, Asia Pacific is a critical member of the Asia Pacific Total Rewards Center of Expertise,
reporting to the Director of Human Resources – Total Rewards, Asia Pacific. This role plays a pivotal part in shaping and delivering
competitive, compliant, and sustainable Total Rewards solutions across one Hyatt Asia Pacific hotels and hubs.
Asia Pacific spans hub entities in 8 locations (Hong Kong, Singapore, China, Japan, Australia, Indonesia, India, Thailand) with more
than 400 associates and supports over 260 operating hotels across 20 diverse markets, with more than 52,000 associates today
and a robust pipeline of 200 new hotels under development. The Senior Manager will operate in a highly complex, multicultural
environment, balancing global frameworks with local market realities across mature and emerging markets in the region.
This role provides end-to-end Total Rewards solutions, covering compensation and benefits design, market analytics, policy
development, governance, capability building training, and HRIS enablement. With a primary operational focus on Greater China,
the Senior Manager partners closely with Corporate Total Rewards team, regional COEs, HRBPs, functional leaders, and hotel HR
teams to deliver data-driven, market-competitive solutions that directly support talent attraction, retention, and business growth,
while ensuring financial sustainability and regulatory compliance across Asia Pacific.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate change makers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer a comprehensive range of benefits that support our colleagues’ wellbeing, development, and work–life balance across Asia Pacific hubs, including:
• Complimentary and discounted stays at Hyatt hotels worldwide, through our global colleague stay programs.
• Flexible work arrangements, where role and business needs allow.
• Wellbeing and work–life benefits, including access to mental wellbeing resources such as a complimentary Headspace subscription, and regionally available wellness programs.
• Paid time off and leave benefits, inclusive of annual leave, global family assistance leaves, and other government mandated or company provided leave programs across APAC markets.
• Health and insurance coverage, aligned with local market practices—such as medical, hospitalization, life insurance, and other region-specific benefits.
• Retirement or provident fund contributions, in accordance with country-specific statutory schemes (e.g., MPF, CPF, EPF, superannuation).
• Learning, development, and career mobility opportunities, including access to global Hyatt learning platforms and pathways for growth across the region.
Our benefits are designed to support colleagues at every stage of life, with specific offerings varying by country to ensure alignment with local regulations and market practices across Asia Pacific.
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
Position Responsibilities
Total Rewards Design & Projects
· Lead and be accountable for ASPAC regional market surveys, including annual hotel and hub compensation surveys, benefits surveys, GM benchmarks, and ad-hoc market studies
· Build, review, and maintain pay structures, salary ranges, and job architecture alignment for prioritized markets, ensuring internal equity and external competitiveness.
· Conduct market gap analysis, pay positioning diagnostics, and scenario modeling to support compensation decisions at hotel, hub, and regional levels.
· Support and guide job evaluation using established methodologies, ensuring consistent role leveling across hotels, hubs, and corporate functions.
· Lead benefits plan annual renewal and flex options designs to improve colleagues’ wellbeing.
· Manage external vendors’ selection, performance and cost targets as required
· Use consulting skills to determine and articulate internal stakeholders’ business questions to develop the best approach for data analysis.
· Identify, design and perform statistical analysis, model business scenarios with data that support forecasting, hypothesis testing that may resolve HR issues in collaboration with
Regional HR COEs, HRBPs in the sub-region, and other subject matter experts across HR and other business specialists
· Use a variety of quantitative and qualitative methods (including surveys, focus groups, database mining as appropriate) to gather, analyse and interpret research data and derive useful information for key HR initiatives, working across and synchronizing multiple data sources as needed
· Take up special global compensaton projects as assigned such
Total Rewards Operations for Hubs and Hotels
· Act as a COE advisor to Hub HRBPs in ASPAC, guiding and coaching them on market interpretation and offering up to Director level.
· Manage annual incentive plan (AIP / bonus) administration, tracking, reconciliation and support Director, Total Rewards, ASPAC in Senior leaders’ Total Rewards as assigned
· Support LTIP administration for eligible hub populations, including coordination with Corporate Total Rewards and external partners where required.
· Coach and guide Brand HRBPs in developing GM total remuneration packages, with cost analytics and governance, primarily for Greater China and selected ASPAC markets.
· Support and execute hotel GM annual review cycles, including data analytics, and salary proposals for Brand HRBPs/Area HRDs, AVPs/Brand Managing Directors.
· Partner closely with GC Brand HRBPs to provide end-to-end compensation solutions for GC GM hiring, movement, promotion, and retention cases.
· Provide hands-on resolution for complex compensation cases, ensuring accuracy, compliance, and timely delivery.
Total Rewards Governance, Policy & Compliance
· Deploy and execute corporate Total Rewards standards, policies, and frameworks across ASPAC hotels and hubs.
· Review, fine-tune, and draft compensation and benefits policies to ensure statutory compliance, internal consistency, and regional alignment.
· Analyze legislative and regulatory changes and assess impact on existing compensation and benefits programs, proposing practical solutions.
· Lead specific regional governance activities such as China SAFE registration, working with external consultants and the Corporate Stock team.
Capability Building, Training & Stakeholder Engagement
· Design and deliver Total Rewards training programs for HRBPs, Hotel HR leaders, and regional stakeholders, covering compensation fundamentals, market data interpretation, and offer design, etc.
· Clearly articulate Total Rewards concepts, frameworks, and recommendations to diverse audiences, including hotel HRs, regional HRs and regional business leaders
· Act as a trusted partner across Corporate, Regional COEs, Brand HRBPs, Hub HRBPs, and business leaders.
HRIS Enablement & HR Evolution
· Support regional design and implementation of compensation, benefits, and payroll modules under new HRIS (Oracle) deployment.
· Lead or support data cleansing, validation, audit, and user readiness for Total Rewards-related data.
· Work closely with Area HRDs, Hotel HRDs, and Hub HRBPs to ensure effective adoption and execution of new systems and processes.
· Deliver training and guidance on Total Rewards processes and system usage post-implementation.
Other Duties
· Participate in regional and global HR projects as assigned.
· Support continuous improvement of Total Rewards processes, governance, and operational effectiveness.
【任职要求】
Experience
· 8-10 years as an HR professional with tracked record in compensation and benefits in a multinational environment
· Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making and program design
· Strong communication and interpersonal skills with people from diverse background
· Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
· Ability to work independently and collaboratively in a dynamic environment
· Experience with HRIS is a plus
Education
· Bachelor's degree or above, major in human resources, economics, business administration, finance or data analytics is a plus
· This position requires in-depth knowledge of compensation and benefits acquired through formal education or on-the-job experience
· Language requirements: Fluency in spoken and written English is required. Chinese Mandarin is a must.
Computer Skills Needed to Perform this Job
· Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
· Good Excel skills for analyzing data (i.e. Pivot, Vlookups etc.).
· Knowledge in Power BI or Tableau or equivalent is a plus
Additional Comments and Requirements
· Agile and open mindset
· multi-task skills
· Occasional business travel
立即沟通
