行政
Administration
§ 协助确保财务部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Finance activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of individual Departmental Operations Manuals.
§ 保管所有相关审计资料的原始文件。
Maintains organised files of all pertinent audit records
宾客服务
Customer Service
§ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ 与顾客和同事保持良好的工作关系。
Maintains positive guest and colleague interactions with good working relationships.
财务
Financial
§ 确保遵循与财务记账，资金处理及营业执照相关的酒店、公司及当地的政策与法规等，及时准确的汇报财务信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
§ 将员工的工作效率通过多技能、多任务和灵活的工作安排而达到最大化，以完成经营上的财政目标和达成顾客期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 协助库存管理和对酒店营运设备和其他设施持续的保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 与相关部门经理合作，以主要的业绩表现指数为基础对成本进行预见性管理控制。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
§ 全面理解凯悦对于收入审计的要求目标，这样就能对酒店的收入和票据提供一个完善有效的审计系统。
Understands thoroughly Hyatt International objectives in Income Audit as to provide an effective auditing system for all hotel revenues and receipts.
§ 为会计和其它部门的日报和月报提供一份收入情况的明细。
Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
§ 向各部门经理提供他们所需的收入数据，以便他们掌握各自部门的赢利情况。
Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centre’s profitability.
§ 提供监督数据录入的系统。
Provides a system of monitoring the data input by operation level personnel.
§ 确定酒店每日所有的收入是否入账和被正确的记录，包括对夜审、前厅部和餐饮部的收银员审计。
Ascertains that all daily revenues that should have been received by the hotel have been received and properly recorded. In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.
§ 在交予应收款会计之前，审计挂账和信用卡消费的客户。
Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections.
§ 审计每日客房部和餐饮部的收入汇总，和夜间审计人员所做的营业报告。
Audits daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process.
§ 审计电话、传真和复印的收入，除非它们的帐单可以从电脑系统中自动传输。
Audits revenue from telephone, telex, and facsimile unless these are automatically linked to the computer for billing.
§ 审计所有营业部门的收入，例如车库，专卖店，洗衣房和商务中心。
Audits revenue from other Operated Departments such as Garage, Pro shops, Laundry and Business Centre for completeness.
§ 保证每日的宴会收入全部入帐。
Ensures that all the day’s Banquet revenue has been recorded.
§ 检查收银员的个人报告和现金交款记录是否相符。
Checks the daily General Cashier’s report against recorded cash movement.
§ 监督收银员的长短款情况，并汇总审查原因，报送到财务总监处处理。
Monitors cashier shortages/overages and investigates any substantial amount and bring to the attention of the Director of Finance.
§ 核实电脑系统的报告记录是否全面反映了每天所有的营业情况。
Verifies that the computerised Daily Report reflects completely all of the day’s transactions.
§ 复查现金提取单和津贴的合理性，是否经过批准，和提供的说明。
Reviews paid-outs and allowance vouchers for reasonableness, proper approval, and supporting documentation.
§ 核实确认免费房、自用房、收费房的房费是否有文件支持。
Verifies supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential.
§ 辨别检查系统中正常房费和合同价房费的准确性。
Spot checks the accuracy of regular and contractual room rates in the system.
§ 复查所有签单消费和宴请消费帐单的正确性并保证这些单据都通过授权的签名批准。
Reviews all house use and entertainment checks for propriety and ensure that they are signed and authorised.
§ 审计所有餐饮部因扣减或免除所形成的负数结帐单的形成原因和是否经过管理人员和厨房制度的批准。
Audits all Food and Beverage outlets checks on the List of Negative Check Lines for explanation and approval by Outlet Assistant Manager’s/automatic kitchen orders.
§ 审计餐厅作废账单是否经过批准及作废的原因。
Audits the List of Voided Restaurant Checks for proper approvals and explanations.
§ 检查餐饮部结帐单，外币兑换水单和发票，审查表格填写是否有遗漏和不合规的地方。
Checks the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms.
§ 复查每日的客账情况，对有可能损失的情况进行调查。
Reviews the guest ledger balances daily and research questionable movements.
§ 对滞后结账的情况进行调查，并将一些具体的细节原因转达给信贷专员，以便更进一步的追查。
Investigates late charges and skippers. All details should be forwarded to the Credit Accountant for further action.
§ 保证所有员工的挂账在每月末被关掉。
Ensures that all associates’ City Ledger Accounts are closed at month end.
§ 突击检查客房帐单，健身中心的消费人数等的情况。
Carries out surprise checks of rooms, fitness centre attendance etc.
§ 突击检查清点收银员在柜台的备用金。
Carries out surprise cash counts of cashier’s floats.
§ 突击检查外币兑换柜台。
Carries out surprise foreign currency counts.
§ 监督前厅部夜间审计的执行情况。
Monitors the organised execution of the night audit program by Front Office personnel.
市场营销
Marketing
§ 确保所有酒店规章制度都有效传达给员工，并被执行。
Ensures that all in-house rules and regulations are communicated to associates and implemented.
人事
Personnel
§ 进行关于年度发展评估的讨论，帮助培训员工实现自己的职业目标。
Conducts annual Performance Development Discussions with Income Audit associates, supports them in their professional development goals.
§ 确保与酒店内部各个级别的员工之间保持良好的工作关系，积极关心他们的安全与发展。
Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.
§ 鼓励员工创新和变革，以及接受挑战，并对他们的工作贡献表示认可。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持人本品牌理念在部门的推行。
Supports the implementation of The People Brand in every department in the hotel.
§ 培训财务部文员根据营运、财务和行政理念的标准工作。
Develops Accounting Clerk to work following the operational, financial, administrative philosophies.
§ 通过实践管理，严密监督以确保所有财务部文员的工作表现符合酒店规章制度与程序以及适用的法律法规。
Through hands-on management, supervises closely all Accounting Clerk in the performance of their duties in accordance with policies and procedures and applicable laws.
§ 合理指派工作与职责给员工，配备相应的设备与资源，培养和发展他们的同时确保所有的营运标准和安全标准得到执行。
Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
其他
Other Duties
§ 熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in associate and industrial relations.
§ 确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation and grooming.
§ 与竞争对手的酒店代表、生意伙伴和其他公司组织，包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.
§ 随着行业、公司和酒店的变化，对财务部的职能作出相应调整。
Responds to changes in the Finance function as dictated by the industry, company and hotel.
§ 熟知酒店的员工手册并且理解酒店的规章制度，尤其是有关火灾，卫生，健康，与安全的政策和程序。
Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ 始终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦的形象。
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt International.
§ 参加必要的培训和例会。
Attends training sessions and meetings as and when required.
§ 完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.
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