【岗位职责】 1、 及时催收应收帐款，以确保信贷部的操作顺利而高效。 2、 监督应收帐款主管的工作；确保所有挂帐的帐户都通过相应的信贷控制程序。 3、 审核每日宾客余额的报表，并采取必要的程序进行收帐；追踪，执行帐龄报表。 4、 对于信贷申请，提供必要信息；以黑名单的形式列出付款信誉差的个人，旅行社，并传阅给相关部门以确保这些被列者不再享有信誉保证。 5、 根据酒店有关程序进行收帐。 6、 确保应收帐款的分录与总帐一致。 7、对于不能收回的帐款与相应的客户协调。 8、 调查退回的支票并跟踪其款项的收回。 【岗位要求】 1、财务或工商管理相关专业，或同等学历。具有3年以上财务管理经验或国际联号工作经验优先。 2、具备信贷与应收款方面的政策及程序的应用知识。 3、具有出色的沟通协调能力，擅长人际交往，抗压能力强。

岗位职责】 1、负责酒店预订系统的日常操作与维护，确保预订信息的准确性和及时性 2、处理客户电话、邮件及在线预订请求，提供专业的预订咨询服务 3、协助整理预订数据，定期生成预订报表并提交相关部门 4、与前台、客房等部门协调，确保客户预订需求得到妥善安排 5、协助处理客户投诉及特殊需求，提升客户满意度

1.具备OTA平台深度运营的相关经验，熟悉各渠道的合作模式，流量及转化的逻辑及平台运营规则，能高效的拓展与维护核心合作资源。 2.精通抖音运营逻辑，抖音直播全链运营，包括直播策划、脚本撰写，流量投放及数据复盘，可独立打造高转化的直播。 3.了解小红书的底层运营逻辑，结合产品及用户产出种草内容。有把种草变现的能力。

【岗位职责】 1、协助前厅部经理全面负责前厅部的日常运营管理工作，确保各岗位工作有序开展； 2、督导前台接待、礼宾、宾客服务等岗位员工的服务质量，及时处理宾客投诉及突发事件； 3、负责前厅部员工的排班、培训及绩效考核，提升团队业务水平与服务意识； 4、检查并维护前厅区域设施设备，确保工作环境符合酒店标准； 5、协调与其他部门（如客房、销售、财务等）的沟通协作，保障对客服务高效衔接； 6、参与制定前厅部工作流程及服务标准，优化操作规范； 7、定期分析前厅运营数据（如入住率、客诉率等），提出改进建议并落实执行； 8、完成上级交办的其他工作任务。 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理或相关专业优先； 2、5年以上高星级酒店前厅工作经验，其中至少2年管理岗位经历； 3、熟悉酒店前厅操作系统（如Opera PMS），精通预订、接待、结账等业务流程； 4、具备优秀的沟通协调能力、应变能力及客户服务意识； 5、能承受工作压力，适应倒班制； 6、英语口语流利者优先，普通话标准； 7、形象端正，举止得体，具备团队管理经验者优先。

【岗位职责】 1、负责客房清洁与整理工作，确保房间达到酒店卫生标准 2、及时补充客房用品，检查设施设备运行情况并报修 3、按要求完成退房清扫、续住房整理及夜床服务 4、处理客人临时需求，提供基础客房服务 5、遵守安全操作规程，正确使用清洁剂和工具 【岗位要求】 1、能适应早晚班次轮换，接受节假日排班 2、具备基础体力劳动能力，可独立完成客房清洁工作 3、服务意识强，有耐心处理客人各类需求 4、具备团队协作精神，服从工作安排 5、无经验可培训，有酒店工作经验者优先

工作职责： What is the job? As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to day People Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Effectively managing owner relationship and partnership include all key stake holders. Guest Experience Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share. Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint. 任职资格： Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration  Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience  Experience required may vary based on size and complexity of operation  Must speak fluent English and Chinese.

岗位职责/职位描述 【岗位职责】 1、负责西厨房冷菜间的日常运营管理，确保出品质量、卫生标准及食品安全符合酒店要求； 2、根据菜单需求，设计、开发及制作各类冷菜、沙拉、开胃菜等西式冷盘，保证菜品创新与品质稳定； 3、监督冷菜间的食材采购、库存管理及成本控制，避免浪费并优化资源使用； 4、培训并指导冷菜厨师团队，提升团队专业技能及工作效率； 5、严格执行食品安全与卫生规范，确保操作区域及设备的清洁与维护； 6、配合厨房其他部门协调工作，确保出餐流程顺畅，满足客人的用餐需求； 7、定期评估冷菜间运营情况，提出改进建议并落实优化措施。 【岗位要求】 1、具备扎实的西餐冷菜制作技能，熟悉各类冷盘、沙拉、酱汁及装饰技巧； 2、有较强的厨房管理能力，能够高效组织团队完成工作任务； 3、对食品安全、卫生标准及成本控制有深刻理解，并能严格执行相关规范； 4、具备良好的创新意识，能够根据季节或活动需求设计新菜品； 5、工作细致认真，责任心强，能够在高压环境下保持高效工作； 6、有团队合作精神，善于沟通与协调，能够与其他厨房部门紧密配合； 7、有相关岗位工作经验者优先考虑。

【岗位职责】 1、负责酒店的库存物资的成本核算与控制，定期与有关帐目进行核对、 2、编制配餐卡，对每一种食品菜肴按消耗量编出成本计算单，为制定销售价格提供依据。 3、做好餐饮部总监和总厨的业务沟通，对酒店饮食管理控制系统提出提出改进意见。 4、定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 5、对仓库、收货部进行工作检查，严格各种物品、食品、饮料的购入、验收、入库、出库等有关手续和标准。 6、减少库存积压，配合库房每月汇总库存物资积压表，尽量利用库存积压物资以减低成本。 【岗位要求】 1、财务、会计等相关专业XXXX学历，有会计从业资格。 2、具有一定的管理、沟通、协调能力和团队协作意识。 3、熟练掌握酒店会计的基本理论及实际工作方面的知识。 4、基本了解酒店所需各种物品的名称、型号、规格、单价、用途和产地。 5、了解同类产品不同共应商提供物资质量及价格差别。 6、熟悉酒店成本控制的方法，了解酒店物资消耗的基本情况。

招聘酒店店长 要求 会粤语英语，有三年以上管理经验，有至少一年市场收益经验 工资面议 岗顶 总统号外酒店

一、负责酒店迎宾接待工作。 二、负责门口区域的泊车服务及出租车叫车服务。 三、负责行李车、自行车等物品的清洁和保养工作。 四、负责为客人提供行李运送服务，提供行李寄存和保管服务。 五、负责引领客人去落客区办理入住手续，并送客人到房间。 六、掌握客户入住情况及每日预抵情况。 七、熟悉酒店的信息与布局，方便为客户解答。 八、熟悉电梯与疏散楼梯的使用。 九、做好交接班工作。 十、收集客人的需求信息、意见、建议，及时总结上报。 十一、负责客用物品的借用工作，并做好记录。 十二、整理报纸并按要求将其送至客人房间。 十三、对钥匙系统进行安全管理。 十四、完成领导交办的其他工作。

【岗位职责】 1、全面负责西餐厅日常运营管理工作，确保服务流程规范化和标准化执行 2、督导服务员工作表现，定期开展服务技能培训，提升团队专业服务水平 3、制定并执行餐厅排班计划，合理调配人力资源，控制人力成本 4、处理客人投诉及突发事件，维护酒店服务品质与品牌形象 5、监督食品安全卫生标准执行，确保用餐环境符合五星级酒店要求 6、协助餐饮部经理完成经营指标，分析营业数据并提出改进建议 7、负责餐厅设备设施的日常维护与报修管理 【岗位要求】 1、具备酒店管理、餐饮管理或相关专业背景优先考虑 2、至少1年以上高星级酒店西餐厅服务或管理工作经验 3、熟悉西餐服务流程及标准，掌握基本西餐礼仪知识 4、具备较强的团队管理能力和现场协调能力 5、普通话流利，能用英语进行基本工作交流 6、工作细致认真，能适应倒班工作制 7、持有餐饮服务相关资格证书者优先

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。

【岗位职责】 1、协助市场销售部门完成日常行政事务及文书工作 2、支持线上线下营销活动的策划与执行 3、维护客户关系，协助处理客户咨询及需求 4、协助制作销售报表及市场推广材料 【岗位要求】 1、对酒店行业或市场营销领域有浓厚兴趣 2、具备良好的沟通能力与团队协作精神 3、熟练使用Office办公软件（Word/Excel/PPT） 4、工作细致认真，具备较强的学习能力 5、性格开朗，能适应快节奏工作环境 6、实习半年及以上

1.负责岗位需求梳理，为招聘结果和质量负责。 2.负责招聘渠道的开发和管理。 3.定期统计分析招聘数据，提升招聘效率。 4.招聘体系的建设与完善，把控和优化招聘流程。 5.对内赋能，通过面试工具与技巧培训提升业务部门面试能力。  6.优秀的沟通表达能力，思路清晰，积极主动，内驱力、学习能力、责任心、亲和力强。

【岗位职责】 1、协助饼房厨师完成日常烘焙工作，包括但不限于面包、蛋糕、甜点等产品的制作 2、负责原料的称量、准备及预处理工作，确保符合食品安全标准 3、维护饼房设备及工具的清洁与保养，保持工作区域整洁有序 4、按照标准配方和工艺流程执行操作，确保出品质量稳定 5、学习并掌握各类西点制作技术，参与新产品研发的辅助工作 6、严格执行食品卫生管理制度，确保生产环境符合HACCP要求 【岗位要求】 1、对烘焙行业有浓厚兴趣，愿意从基础岗位开始学习 2、具备基本的食品安全意识，注重操作卫生规范 3、能够适应早晚班轮班制度，节假日需正常排班 4、具有较强的动手能力和学习能力，能快速掌握烘焙技巧 5、工作细致认真，有责任心和团队协作精神 6、有相关烘焙培训经历或实习经验者优先考虑

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、有2年以上客房管理工作经验。 2、熟悉客房部专业知识，熟练使用电脑。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

【岗位职责】 1、负责酒店人力资源部的管理工作。 2、负责制定酒店人力资源政策、制度。 3、建立酒店的招聘管理体系，有效控制员工流动率。 4、制定酒店人力资源规划，并组织实施。 5、组织完成年度培训计划，针对核心员工进行职业规划。 6、建立和谐的劳资关系。 7、建立绩效管理与考核体系。 【岗位要求】 1、XXX以上学历，从事酒店人力资源工作XXX年以上。 2、熟知国家、地区劳动法律法规及相关政策。 3、拥有良好个性与魅力的授课风格，培训技能娴熟。 4、具备英语听说读写能力。 5、管理类专业，接受过系统的人力资源管理理论培训。

1.须有酒店财务经理/总监岗位工作经验4年以上； 2.组织财务人员正确、及时、完整的记账、算账，为酒店领导层制定经营政策、财务决策提供详细的财务信息;  3.稽核各种签单、挂账，并与应收账款明细账核对； 4、应收账款的录入、统计、汇总、保管，保证账实相符。对协议客户及个人担保产生的挂账帐款，一户一档，月底做出应收帐款明细表，报送酒店店总及相关部门； 5.网络及团队返佣的月度核对;团队房差冲减下次入住消费金额的核销， 认真把关，仔细复核各项报销单据的完整性和数字的一致性，发票税控机月数据拷录上报;发票的领用、分发； 6.国家税务局网上填报、报税，保证每月15日前及时上报。7.按月编制财务分析报告，做到内容真实数字准确，论证充分。

About Four Seasons: Four Seasons is powered by our people. We are acollective of individuals who crave to become better, to push ourselves to newheights and to treat each other as we wish to be treated in return. Our teammembers around the world create amazing experiences for our guests, residents,and partners through a commitment to luxury with genuine heart. We know thatthe best way to enable our people to deliver these exceptional guestexperiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new oneand treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, webelieve our purpose is to create impressions that will stay with you for alifetime. It comes from our belief that life is richer when we truly connect tothe people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens andponds. With personalised hospitality, Four Seasons provides an unrivalledexperience of China’s timeless beauty. Four Seasons Hotels and Resorts is aworld-leading luxury hotel management group. As a key member of the group, FourSeasons Hotel Hangzhou at West Lake has been awarded the great honor of a five-star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “Inthe universe, there is heaven; on earth, there is Hangzhou.” Set along thebanks of the fabled West Lake, our hotel is a tranquil enclave woven withponds, courtyards surrounding picturesque Chinese gardens, willow trees andmist-covered lagoons. Wake to views of mountain peaks, ancient temples risingfrom the greenery or the very waters that have enchanted poets, explorers andemperors for centuries. Start with a cup of Longjing tea in our Lobby Loungebefore picking up your bicycles and heading out to explore the city, then comeback for a soothing treatment in our chinoiserie-filled Spa, followed by dinnerin one of Jin Sha’s private-dining rooms. About the role:  关于职位：  Ensures that culinary activities and standards arealigned with the respective corporate guidelines and Hotel F&B concept.Establishes and adheres to hotel specifications and standards, which are used toensure that standards are introduced, implemented and consistentlymaintained.  确保烹饪活动和标准与相应的公司指导方针及酒店餐饮理念保持一致。制定并遵循酒店规范和标准，以确保标准得以引入、实施并持续维持。  What you will do:  岗位职责：     · To set up and complete the miss en place forlunch/dinner according to schedule & roster  根据计划&排班为午餐/晚餐做准备工作。  · To prepare and plate menu items accordingly toestablished Four Seasons guidelines and food standards.  根据四季准则和标准准备出品的相关东西。  · To operate all equipment safely and properly in thekitchen and also ensuring they are kept clean after use  安全地、合理地使用厨房设备并在使用后清洁。  · To read all orders.  查看所有点单。  · To prepare and present on a timely basis all foods forlunch/dinner service to established standard.  及时为中餐/晚餐准备和摆放所有食物，以达到标准。  · To respect and accommodate server’s requests regardingguest’s personally, preference and request.  针对客人个人喜好事宜时，请尊重并满足服务员的要求。  · To handle food and rotate it accordingly to establishedprocedures.  根据准则处理和贮藏食物。  · To make requisition, obtaining proper signature,submit, pick up of all items needed for the day and the next day withassistance of the Sous Chef on duty  协助当班副厨师长申请、签字、上交和领取当日和次日所需原料。  · To work closely with standard recipes and platepresentations in order to maintain standard of quality in production andpresentation.  遵从食谱和摆盘，以确保出品质量。  · To clean all work areas & throughout at the end ofthe shift including own fridge, freezer, gasket, knifes and cuttingboard.  下班时清洁工作区域，包括冰箱、冷库、刀具和砧板。  · To ensure a neat, clean, sanitized and organized workarea  保证工作区域整洁卫生。  · Check all necessary, relevant equipment, ensure safeand in operation order.  检查、确保所有应用设备准备就绪、运作良好。  · Check cutting broads, knifes and all other relevantequipment to ensure safe and in operating order.  检查、确保砧板、刀具以及其他相关器具准备到位。  · Cutting should be clean, knifes is to be sharp.  砧板必须干净、刀具必须锋利。  · Check fridge temperature and condition to ensure thatis within a proper degree and in order.  检查冰箱温度，确保其正常运作。  · Check and identify that all equipment is in workingorder, switch on BBQ stoves.  检查并确保所有设备准备就绪，打开烧烤炉。  · Report to department head immediately of any unsafe andbroken equipment.  设备出现故障时请立刻上报部门领导。  · Check and ensure all food items are available.  检查并确保备料齐全  · Check all food par and other necessary barbecue itemsare available for the day.  检查并确保当天所有食物和其他烧腊必备品齐全。  · Communicate with department head for anydiscrepancies.  若有出入，及时和部门领导沟通。  · Communicate with all members of the staff for anyunavailable items.  缺少某物品时，请及时告知本部门所有员工。  · At all points throughout the day operation,communication is essential as to ensure smooth and efficient workingenvironment.  在每日运营中，及时沟通以使工作更顺畅和高效 What you bring:  岗位要求：  ·High School degree preferably specializing in hotel/restaurantmanagement or culinary arts, or equivalent experience is required.  酒店/餐厅管理或者烹饪艺术专业相关的高中，或者需要同等相关经验  ·Minimum 2 years’ experience in related position withFour Seasons or other organization  至少2年于四季酒店或国际五星级酒店同等职位工作经验。  · Being calm and patient and be of service passion. Teamplayer. Being fair and responsible. Be passion and love working.  冷静耐心，具备服务热情。有强烈的事业心与责任心，具备团队精神，秉公办事。  · Requires a working knowledge of the Food & Beverageaspect of Four Seasons services, policies or operations and general knowledgeof the hotel. Working knowledge is generally learned on-the-job.  对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。  · Logic, eye for details, approachable and willing tohelp  逻辑性强、注重细节、平易近人及乐于帮助他人。  · Has a working knowledge of Four Seasons cultural andcore standards, policies, and standard operating procedures  具备四季文化和核心标准、政策以及标准操作程序的工作知识  · Is proactive, hands on and able to operateautonomously  主动、亲力亲为并能自主操作 。 What we offer:  福利待遇：  ·CompetitiveSalary, wages and benefits    具有竞争力的薪资及福利体系   ·Excellent Training and Developmentopportunities   完善的培训与发展机会   ·Complimentary Accommodation at other Four Seasons Hotelsand Resort   全球四季酒店及度假村免费住宿特权   ·Complimentary Dry Cleaning for Employee Uniforms   员工制服免费干洗服务   ·Complimentary Employee Meals   免费员工工作餐   ·Employee service awards   员工服务年限奖励   ·Employee activities   丰富多彩的员工活动  Schedule & Hours:  工作时间安排：  ·This is a full-time position   本岗位为全职职位   ·The working hours will primarily by department, abilityto work all shifts, weekends and holidays   工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）

招聘客房服务员和客房主管 工资：5000-6000 岗位:客房主管 任职要求：有至少一年客房管理经验。 福利：包食宿，买五险，月休4天。

1、5年以上酒店同岗位工作经验，年龄要求40岁以内。 2、精通本部门的业务知识，熟练掌握中餐的技能及管理技巧。 3、熟悉餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。  4、具有食品原材料加工、餐饮成本核算方面的知识。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

【岗位职责】 1、全面负责西餐厅的日常运营管理工作，包括人员排班、服务流程优化、菜品质量控制等； 2、制定并执行餐厅的销售策略，提升营业额及客户满意度； 3、监督餐厅卫生、安全及服务标准，确保符合酒店及行业规范； 4、负责西餐厅员工的培训、考核及团队建设，提升整体服务水平； 5、处理客户投诉及突发事件，维护酒店品牌形象； 6、与厨房及其他部门协调，确保菜品出品及服务流程高效顺畅； 7、定期分析经营数据，提出改进建议并落实执行； 8、完成上级交办的其他工作任务。 【岗位要求】 1、具备较强的餐厅管理能力，熟悉西餐厅运营流程及服务标准； 2、优秀的沟通协调能力，能够高效处理客户及员工关系； 3、具备一定的销售及成本控制意识，能够制定并执行经营计划； 4、责任心强，工作细致，能够承受高强度工作压力； 5、具备团队管理经验，擅长员工培训及绩效管理； 6、对西餐文化及菜品有一定了解，能够根据市场需求调整经营策略； 7、有酒店或高端餐饮行业相关经验者优先。

北京望京凯悦酒店现诚聘运营总监，该职位需具备深厚的餐饮管理背景及熟练的中英文沟通能力。 理想候选人应为拥有丰富国际经验的中国籍专业人士，或为具备长期在华经历并深谙本土市场的外籍人士。除餐饮运营专长外，候选人还需掌握餐饮销售、市场传播、客房管理及收益管理等相关知识。 该职位将协助总经理全面监管酒店运营，带领团队实现卓越的宾客满意度，提升员工效能并优化酒店盈利水平。工作重点将聚焦于服务品质、运营效率、品牌标准执行及整体宾客体验的提升。 Hyatt Regency Beijing Wangjing is lookingfor a Director of Operations with a strong Food &Beverage (F&B) background and proficiency in both English and Chinese. The ideal candidate should be either aChinese national with substantial international experience, or an expatriatewith long-term experience in China and a deep understanding of the localmarket. In addition to expertise in F&B operations, the candidate shouldpossess knowledge of F&B sales, marketing communications, rooms division,and revenue management. Responsibilities include supporting theGeneral Manager in overseeing hotel operations, driving team performance towardexceptional guest satisfaction, enhancing employee productivity, and maximizing profitability. Key focus areaswill include service quality, operational efficiency, brand compliance, andoverall guest experience.

工作职责： An Account Manager, Hilton Worldwide Sales （HWS） will manage and grow the value and share of wallet accounts for Hilton Worldwide. The role will be based in Beijing, and you will be accountable for the performance of selected Meetings, Incentives, Conferences, and Exhibitions （MICE） accounts on a local, national, and global basis. You will create and communicate the account strategies to develop and drive increased market share and demonstrate value to both internal and external customers. • Develop strategy and direction for the account base in line with Hilton’s revenue strategies • Accountable for the delivery of the strategy and activities of their account base • Identify and evaluate new business opportunities within current account base • Execute strategic Account Development Plans （ADP） and support communications of key messages internally and externally • Develop strong relationships with key hotels that receive business from the account portfolio and understand the hotels’ individual strategy HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. Planning Activities • Establish procedures and processes in relation to managing the account portfolio to drive market share • Implement plans to ensure overall strategic direction of the account base and support Hilton’s revenue strategies • Ensure relevant updates are sent to internal and external stakeholders • Establish and develop long term effective working relationships with key customers to drive business • Network with sub account handlers and global leads where relevant • Strengthen relationships with key hotels and align strategies where relevant • Maximise all opportunities by developing relationships with third parties （MICE agents and Travel Management Company （TMC）） • Build, implement and communicate the account strategies, and deliver the expected targets • Develop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration • Accurately identify the level of influence and decision－making power of contacts in the customer organization and use these to secure business • Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes • Review customer base to determine new opportunities for account penetration Organizing Activities • Ensure participation and attendance at industry conferences and events • Ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures • Review ADP on a quarterly basis and update records accordingly • Maintain Salesforce to ensure accurate and up－to－date customer account information is kept Directing Activities • Ensure ADP is followed and achieved, while taking and providing feedback as necessary • Provide accurate management reports to review account performance and communicate future plans accordingly • Implement account specific marketing initiatives to help drive the business • Agree marketing activity to underpin the account strategies and deliver increase market share • Assess actual performance versus the target to ensure success and take corrective actions where necessary • Monitor and review the impact of marketing initiatives on the account strategy 任职资格： You have these minimum qualifications: • Bachelor’s degree （BA/BS） • 3 to 5 years’ experience, preferably in above property set up • Significant work experience in customer－facing, revenue－generating roles, including management experience • Excellent communication skills: presentations, written and public speaking • Ability to direct collaboration among cross－functional teams, including external resources • Ability to analyse departmental financial data in order to make strategic and tactical decisions • Lead by example to resolve conflicts, introduce change and ensure collaboration among others • Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information • Ability to take initiative to identify, prioritise and implement, and adjust actions required to achieve functional goals • Strong problem－solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems • Proven understanding of client’s business, including business plans, competitive environment and distribution channels, and product financials • Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets • Good understanding of sales process, tools, measurements, and systems • Understanding of competition and marketing strategies • Strong in account management and budget development • Strong persuading and influencing skills • Ability to work independently with minimal control and direction • Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions • Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members • Good relationship management skills and present the appropriate professional image to customers and external contacts • Ability to handle more than one task/situation at a time • Fluency in spoken and written English • Flexibility to travel as required It would be useful if you have: • Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles • In－depth knowledge of business sector WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world－class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more－than 100－year history. Hilton is proud to have an award－winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton！