Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.
负责将客人的行李顺利送往或送离房间、机场和汽车,并对客人的问询和申请提供协助,需要从事各种各样的杂务,以满足客人的需要,保证其舒适和满意。
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
熟悉酒店布局并记下护送客人的有利路线。
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly,before having to be asked .
主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。
Maintain a willingness to please attitude and give undivided attention to any approaching guest.
保持令人愉悦的态度并专心接待每位到来的客人。
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members.
在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员.。
Assist arriving and departing guests by opening and closing car and taxi doors.
为来店和离店的客人开关汽车及出租车门。
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。
Provide guest services and guidance.
向客人提供服务和引导。
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.
熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。
Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.
当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。
Provide information to guests about the hotel facilities and services.
向客人提供关于酒店的设施和服务的信息。
1、5年以上奢华酒店品牌宴会销售工作经验
2、具有良好的沟通技巧及较强的人际交往能力
3、有酒店销售经验和客户资源
4、检查宴会运行和与其一起工作的各部门工作,在所有的时间内确保有质量的服务给客人
5、和相关的销售经理一起跟进会议和活动,例如一起发感谢信和会议跟踪调查表等
6、建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系
7、提供反馈市场趋势,与宴会销售总监保持沟通,并与客户保持良好关系,不断更新整体经营目标
8、积极参与完成部门目标和达到市场预算
1. Above 5 Years of sales working experience in luxury hotels
2. Good communication and interpersonal skills
3. Have hotel sales experience and hotel database
4. Oversee the operation of banquet functions and work closely with various
departments to ensure quality service is delivered to our clients at all times
5. Involve concerned Sales Managers during post-event meetings andpost-event follow-
ups such as sending thank you letters and post-event critiqueforms together
6. Establish and maintain files of major accounts, assisting DOE in maintaining the
accounts management system
7. Provide feedback on market trends and keep updated with clientrelationships and
overall business goals through close communication with DOE
8. Actively participate in achieving departmental goals which contribute tomarketing
budget
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、具备良好的中,英文读写能力
7、良好的电脑技能
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
10、2年以上销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少1年的销售经理经历
· Have general knowledge of food technique.
据有常规的面包制作技能和知识。
· Ensure mise-en-place is completed prior to service.
确保所有的准备工作已经在开餐之前准备到位。
· Supervise and take active part in cleaning kitchen chillers to ensure that is clean and safe for operation.
积极主动的监督厨房冻库卫生以确保厨房营运的卫生和安全。
Ensure that the suppliers are picked up in time.
确保供应商及时的到货。
· Be familiar with kitchen equipment.
熟悉厨房的设施设备。
· Complete other duties as assigned.
完成其它分配的工作。
· Ensure that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
· Embrace all the standard of Niccolo Hotels global expectations
遵循执行全球尼依格罗酒店期望值。
· Exercise responsible management and behaviour at all times and positively representing the hotel management team and Wharf Hotel International.
在任何时间表现负责的管理和行为,并以积极的形象代表酒店管理团队和马哥孛罗国际。
· Understand and strictly adhere to Rules and Regulations established in the Colleague Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
· Ensure high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
· Respond to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
· Attend training sessions and meetings as and when required.
需要时参加培训课程和会议。
· Carry out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。