【职位描述】
健身中心前台接待/实习生履行接待职责，确保所有健身设施，包括游泳池的水位和水温保持在最佳工作和卫生状态。他/她负责指导客人安全使用健身器材，确保客人始终满意。
我将做些什么？
作为健身中心前台接待/实习生，你将负责以标准执行以下任务：
•坚持顾客至上的宗旨，及时满足顾客的需求。
•与客人和同事进行良好沟通。
•发挥积极影响，认真负责，主动解决问题。
•通过学习新技能，抓住自我提升的机会。
•灵活应对工作要求的变化。
•以热情、友好和真诚的微笑迎接客人。
•确保客人出示会员卡或房卡，并在俱乐部入住/退房登记表上登记。
•充分了解酒店和健身中心的服务和特色，包括内部促销活动、当前和未来可供客人使用的设施，并积极向客人推广。
•了解所有水疗设施和产品的名称、功能和使用方法。
The Health Club Receptionist/Trainee performs reception duties and ensure all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.
What will I be doing?
As the Health Club Receptionist/Trainee, you will be responsible for performing the following tasks to the highest standards:
• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Greet guests with a warm, friendly and sincere smile.
• Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately.
• Fully understand the hotel’s and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests.
• Understand the name, function and usage of all spa facilities and products.
我们需要什么样的人才？
为希尔顿品牌服务的健身中心前台接待/实习生始终代表我们的客人工作，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：
•至少 1 年工作经验或同等学历和经验。
• 良好的人际交往技能，以提供全面的客人满意度。
•能够站立、行走和/或坐下并持续履行基本工作职能。
•能够操作健身器材和游泳。
• 能承受工作压力，并能在繁忙时期应对紧张局面。
在希尔顿工作会是怎样的体验？
希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！
What are we looking for?
A Health Club Receptionist/Trainee serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 1 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to stand, walk and / or sit and continuously perform essential job functions.
• Able to operate gym equipment and swim.
• Able to work under pressure and deal with stressful situations during busy periods.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
