1. Responsible for managing daily operation in order to meet and exceed customer needs and business requirements; whilst ensuring adherence to service standards and operating procedures.
负责管理每天的日常运作,以满足并超越客户和业务需求,并同时检视服务标准和经营程序。
2. In a professional and stylish manner, ensure the smooth operation of BQT and maximize the quality of W experience.
用专业和时尚的风格,确保宴会厅的运营顺利以及增大W 的体验质量。
3. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale.
实现及达到部门的各项目标:客人的满意度,财务的指标,培训和鼓舞员工的士气等。
4. Plan and supervise the day to day operations in order to contribute to the enjoyment of our guests’ lifestyle experience.
计划和监督日常作业,以提供我们对客人享受WOW般的体验。
5. Develop, implement and continually review the policies, procedures, practices and standards and control to ensure they are consistently applied.
开发、推行、不断更新检讨政策、注意程序上的做法跟标准并确保英才贯彻运用。
6. Develop and implement objectives for the team in line with the hotel objectives.
制定和建立与酒店目标一致的团队。
7. Participate in the selection of talents.
参与筛选英才。
Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。