1.确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
2.以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
3.根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
4.向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
5.在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
6.计算账单费用并收取客人支付。
Computes bill and accepts payment
7.按要求执行收银员职能。
Performs the function of cashier as required.
8.对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives
餐饮部实习生
MAJOR FUNCTION 主要功能 :
Greet and serve the guest by Marriottstandards of food and beverage quality, presentation and sanitation, and in agracious and professional manner. Display aggressive hospitality throughpositive personality with both guest and fellow associates. Take pride in allfacets of service with a clean professional appearance and keep a sparklingclean dining room at all times.
用万豪的标准去欢迎和服务客人,提供给客人高质量的食物和酒水,做个亲切有礼的主人。在客人和同事面前都要展示出有礼貌的,有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。
MAJORRESPONSIBILIES 責任概要 :
1. Followall Marriott policies and procedures.
遵守所有万豪的政策和程序。
2. Complywith the “clean as you go” policy.
完成“所到之处无一物”的原则。
3. Reportto work on scheduled days at the scheduled time.
按照工作时间表按时上班。
4. Reportto work in uniform following all appearance standards.
上班时遵守仪容仪表和制服制度。
5. Workas a TEAM.
工作中保持团队精神。
6. Followall safety policies to ensure a safe work area.
遵守所有安全制度,以塑造一个安全的工作环境。
7. Honourall reasonable work-related requests made by a manager or supervisor, which maybe outside your normal job activities, to achieve complete guest satisfactionand service throughout the Hotel.
尊重所有合理的来自经理和主管的工作相关请求,即使超出你的工作范围,也要达到使客人满意为整个酒店服务。
8. Checkout with your supervisor before leaving your station or the floor for anyreason.
因为任何理由离开你的工作岗位之前先汇报你的主管。
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售,饮品创新和利润制定部门的规范和程序。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务:
· Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
· Equipment is clean
设备干净
· Equipment is sorted and stored
设备分类且存放好
· Glassware is polished
玻璃器皿擦亮
· Requirements for special occasions are ready
· 特别活动的要求准备就绪
OUR HIRING PHILOSOTHY
我们的招聘理念:
HIRE FOR ATTITUDE 态度优先
Good and positive hospitality attitude, always doing the right thing.
具有良好、积极的工作态度和高度的工作责任感,正确决策。
TRAIN FOR SKILLS培养技能
Strong will to learn and fast learner, can adapt to the age of great change and take challenge
热衷学习新事物,灵活和适应变化,敢于挑战。
TAP FOR POTENTIAL 发挥潜能
You should have career developmentdesire to grow up yourself with Marriott
拥有向上发展的欲望,发挥个人最大潜能,与万豪共同成长。