1.使用恰当的电话礼仪，以微笑的态度在 3 声铃响前接听电话； 2.处理所有与预订有关的传真和电子邮件，并适时回复； 3.根据客房情况和是否可用接受预订； 4.充分了解酒店产品包括：酒店设施，套餐，每日促销活动； 5.维护更新客户的历史简述，并将这些信息链接到每个预订中； 6.以有条理有系统的的方式，准确进行文件归档系统； 7.核对所有预期到达的预订，以确保信息准确并及时更新； 8.客户数量的控制和管理：维持控制恒定的酒店客房数量以及它是如何通过每个渠道销售，管理超额预订以及客房数量控制以获取收益最大化； 9.培训与发展：监督管理和报告神秘客人的计划。需要创造培训以改进成绩和客人的入住体验，创建并实施升级销售计划； 10.履行管理层按安排的其他工作职责。 岗位要求 1.良好的口头及书面沟通能力； 2.自信并且能在压力下仍表现杰出； 3.组织和管理实践能力； 4.良好的电脑技能。

岗位职责 1、根据部门总体市场策略编制自己分管的市场的销售计划。 2、对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。 3、组织本组组员对新市场进行开发。 4、管理开发好自己的客户。 5、负责组织销售计划的审定及落实，并进行督查。 6、掌握每位销售人员每日销售接待活动，并审核销售记录卡。 7、协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。 岗位要求 1、大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

1.      To assistant the Reservation Manager monitorsreservation daily operations and process 协助预订部经理监管预订部日常工作的运作 2.      Effectively organize the workflow inthe Reservations office. 高效管理预订办公室的所有工作流程 3.      Arrange Duty roster for ReservationDepartment 安排预订部员工每日排班 4.      To follow up on lost business and bringinformation about them to the knowledge of the department superiors 跟踪失败的生意从中得到信息并报告给部门主管 5.      To have a complete knowledge of thehotel product, including room types, rates, relative features and facilities,food and beverage outlets, spa and health club. 充分了解酒店产品知识，包括酒店房间类型，房价，餐饮，水疗和健身俱乐部 6.      Be fully aware at all times of theSelling Strategy, rates and booking status of the Hotel. 在任何时候都有清晰地销售策略意识，房价和预定的情况 7.      To develop and maintain a close andharmonious working relationship with all hotel departments. 与酒店的各个部门保持紧密的工作联系 8.      Fully understand and adhere to allHotel policies and procedures. 充分理解并遵守所有酒店政策和程序 9.      Be fully competent in Inventorymanagement, ensuring that Inventory is maintained regularly. 合理管理酒店客房库存状态，确保库存及时进行更新 10.   Be fully aware of and adhere to all theHotels Safety & Security policies 充分认识并遵守酒店所有的人身与财产安全的政策。 11.   Ensure that the Reservations Office iskept clean and tidy at all times 确保预订部门的办公室时刻保持干净整洁 12.   Perform any reasonable task asrequested by Management. 执行任何管理层给予的任何合理的任务

【岗位职责】 主招：暖通，装修，机电 技工或工程领班 筹备期间提供餐饮津贴（每人），和住宿津贴（符合条件可申请） 1、负责做好设备检修及“三级保养”工作。 2、安排检修业务工作，及时协调机修各工种之间技术业务工作。 3、督促机修工熟悉使用和保管好各种维修机械和维修工具。 4、掌握各种主要设备的备品备件情况，合理控制使用，适时编制申购计划，保证设备维修的需要。 5、配合有关部门做好机修工的技术培训和特殊工种的定期复证工作。 6、带领教育机修工树立为前台服务思想，要做到人走场地清，不沾污地面、墙面和其他部位。 【岗位要求】 1、中技以上学历。有同岗位工作经验1年以上。 2、熟悉各种机械设备的性能，掌握设备的维修和排除故障的专业知识，熟悉各各机械设备的工作规程和制度。 3、取得机械维修工上岗证书。 4、机械设备运行、操作、保养、维修管理能力。 5、良好的沟通能力，能书写一般工作报告 6、执行力强，服从工作安排。

【岗位职责】 筹备期间提供餐饮津贴（每人），和住宿津贴（符合条件可申请) 1、督导所有收入审计相关工作 2、控制酒店所有使用收据，并检查收据号码连贯性，确保取消收据也相应记录在册 3、确保所有折扣和杂项收入都有相关详细凭证支持 4、输入收益分类凭证并交予餐厅经理和管理层 5、核对所有部门销售记录，确认无账单和凭证缺少 【岗位要求】 1、大专以上学历，拥有会计从业资格证优先考虑 2、具有正确地进行会计财务处理、电脑操作和调用各项数据的能力 3、良好的沟通技巧

【岗位职责】 筹备期间提供餐饮津贴（每人），和住宿津贴（符合条件可申请) 1、负责财务部应收帐款的记帐工作 2、当日审传递过来应收帐款时，要及时的进行整理和登记 3、每月做好应收款的分析报告，并及时上报财务总监 4、完成上级委派的其他工作 【岗位要求】 1、具有2年以上同岗位工作经验 2、熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识 3、具有正确的进行财务处理、电脑操作和调用各项数据的能力

【岗位职责】 筹备期间提供餐饮津贴（每人），和住宿津贴（符合条件可申请) 1、准备/检查酒店各部门提交的付款申请 2、准备每周的付款计划并由财务总监批准 3、根据银行出账记录完成每月的付款凭证并录入系统 4、根据标准，确保应付的每日工作符合政策标准 5、编辑每月运营及相关数据报告 6、在月度经营报表中编制资产负债表的细分及明细分析 【岗位要求】 1、具有2年以上同岗位工作经验 2、熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识 3、具有正确的进行财务处理、电脑操作和调用各项数据的能力

PRINCIPAL RESPONSIBILITIES 主要职责 ·         Assist the superior with kitchen operations as necessary. Carry out precise and clear direction from the superior from recipes, systems, general standards and quality control in order to ensure best guest satisfaction. 协助上级维持厨房的运营。执行上级精确及清晰的指示，从配方、系统到整体标准和质量控制，来确保最高的顾客满意度。 ·         Follow direction of Hygiene/HACCP Manager and local Hygiene Bureau as well as HACCP in order to ensure best production and high level of hygiene in order to avoid cross infection at all times.  Pay attention to and ensure the quality of food, swinging and flavor to a good level. 根据卫生及食品安全经理，卫生局及HACCP的指示，确保高标准的清洁卫生，以避免交叉感染。注重并确保食品的质量、摆盘及风味达到优良的水准。 ·         Implement proper food preparation procedures and storage standards. 履行正确的备菜程序与贮藏标准。 ·         Maintain purchasing, receiving and food storage standards. 维持采购，收货及食品贮藏标准。 ·         Ensure compliance with all local (Health Department) regulations. 确保遵守当地政府（卫生部门）的规定。 ·         Support the Food and Beverage department's procedures for waste control. 支持餐饮部的各项程序对浪费的控制。 ·         Follow proper handling and right temperature of all food products. 遵循食品的适当处理及正确的保存温度。 ·         Attend departmental daily briefing. 参加每天的例会。 ·         Operate and maintain all department equipment and reports malfunctions. 操作及维护所有部门的设备，并汇报设备故障。 ·         Be responsible for management of property and facilities. 负责部门所有的财产和设备的管理。 ·         Be able to coordinate effectively with colleagues also in other departments and be flexible on operation needs. 能够与同事及其他部门协作，并能灵活满足运营需要。 ·         Ensure that guest service, operational needs and financial objectives are met. 确保宾客服务，业务需要和财务目标达到标准。 ·         Enforce the food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests. 执行朗廷集团的食物制作准备及呈现方式的指南，以确保提供给客人品质如一的美食。 ·         Respond to guest questions in a correct and appropriate manner within 24 hours. 以正确且适当的方式24小时内回应客人的疑问。 ·         Maintain F&B concepts and Mission standards for preparation & presentation. 保持餐饮部关于备菜和摆盘的概念及使命。 ·         All rules and regulations refer to colleague handbook. 所有规章制度请参照员工手册。 ·         Be aware of accident prevention and help enforce safe working conditions to achieve the goal of zero accidents. 了解事故预防并加强工作安全以达到零事故的目标。 ·         Perform any duties assigned by the Management. 执行任何管理层委托的工作。

PRINCIPAL RESPONSIBILITIES 主要职责 ·Take responsibility for sanitation of all culinary, storage garbage and food areas. 直接负责厨房卫生设施，垃圾存储和食品区域。 ·Monitor the operation of disc storage to ensure that operation procedures are consistent with relevant policies and standard operating procedures. 监管盘碟存放间的操作，确保与相关政策和标准运作程序相一致。 ·Check the maintenance procedure of food holding procedure and transportation equipment. 检查食品持有程序和运输设备的维修保养程序。 ·Ensure that food operation and hygiene standards comply with the regulations. 确保食品操作及卫生标准符合规定规范。 ·Ensure all operations follow local regulations. 确保所有操作符合本地法规。 ·Manage the cleaning of all equipment, porcelain, glassware, silver-plated ware. 管理所有设备，瓷器，玻璃器皿，镀银器皿的清洁。 ·Be familiar with and supervise all service vessels, equipment, floor and other cleaning procedures. 熟知所有服务器皿，设备，地板等的清洁程序并对其进行监督。 ·Perform proper breakage procedure for all F&B. 执行正确适当的损耗处理程序。 ·Assist store keepers to conduct operation equipment inventory. 协助仓库管理员对餐饮部运作物品的盘点。 ·Supervise daily operation of all stewarding colleagues according to colleague levels to ensure that their conducts are meeting the hotel standards. 根据同事的级别来监督其工作，使之符合酒店标准。 ·Ensure the awareness & enforcement of the related hotel SOP.  熟知并执行酒店所有相关的标准操作程序。 ·Well known and make sure the hygiene, safety operation and cleanliness status are always in line with the brand standard guidelines. 了解并确保卫生，安全操作和清洁状况符合品牌标准。 ·Provide training to department colleagues on safety procedures. 给予部门同事安全程序的培训。 ·Report, investigate and follow up on stewarding colleagues’ accidents. 报告、调查及跟进员工意外事件。 ·Implement a departmental daily training with colleagues 执行贯彻部门每日培训计划。 ·Provide relevant training to department colleagues on hygiene, equipment operation and chemical use. 给予部门同事关于卫生，设备操作及化学品的使用相关的培训。 ·Conduct steward to work in the right and most efficient way. 引导各管事员工正确并高效地工作。 ·Evaluates the work of store keepers. 负责仓库管理员的工作评估。 ·Ensure the efficient scheduling of outsourcing colleagues. 合理有效安排外包同事的排班。 ·Actively promote cross-sectoral cooperation through frank communication. 通过坦诚的沟通，积极推动跨部门的合作。 ·Perform any reasonable request made by the management which is not against the local laws. 执行管理层的任何不违反法律法规的合理要求。 ·Respond in a friendly manner to guest concerns or inquires. 友好礼貌地对待客人所关注的所有问题及需求。 ·Ensure colleagues maintain required food handling and sanitation certifications. 确保同事持有必须的食品操作和卫生操作证明。 ·Observe service behaviours of stewarding colleagues and provides feedback to individuals and continuously strive to improve their work performance. 观察同事的工作行动并对他们提供反馈信息，不间断性指导他们改善工作表现。 ·Perform any duties assigned by the Management. 执行任何管理层委托的工作。   REQUIREMENTS 职位要求   Education 教育学历 ·Culinary or related professional area is preferred. 餐饮相关背景优先。   Experience 经验 ·At least three years working experience in this position, preferably in hotel industry. 至少三年相关工作经验，有在酒店工作经验的优先。   Job Skill/Knowledge 工作技能/知识 ·Knowledge of food handling and sanitation standards. 具备处理食物和环境卫生标准的知识。 ·Knowledge of basic sanitation control and use of cleaning equipment. 具备基本卫生设备控制和使用清洁设备的知识。 ·Understanding of use and maintenance of kitchen dish room equipment. 理解如何使用厨房盘碟设备。 ·Strong problem-solving skills and organization skills. 强大的问题解决能力和组织能力。 ·Maintain good relationship with colleagues, customers and suppliers. 与同事，客户及供应商保持良好的关系。   Computer Knowledge 电脑知识 ·Ability to use standard software applications and hotel system. 能够使用标准应用软件和酒店操作系统。   Language Proficiency 语言能力 ·Good communication skill in Mandarin and English (verbal, listening and writing) 良好的普通话和英语听说写能力。

• Comply with all Hotel, Langham Hotels International standards, policies and procedures. 遵从酒店，朗廷国际的标准，规章和制度 • Demonstrate and awareness and compliance of Health and Safety policies in the workplace. 在工作区域内知道和遵从相关健康和安全的工作须知 • Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area colleagues under his / her responsibility. 安排PA同事工作，准备工作计划明确同事职责 • Ensure colleagues under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 确保同事在主管的指导下，按酒店的标准去完成工作 • Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public.  Follow up and spot check for satisfactory completion of work assignments.  确保餐厅，营业场所，会议室，宴会厅都是干净整洁的，对于安排的工作进行跟进和检查 • Respond IMMEDIATELY to guest requests. 立刻回复客人的要求 • Report to the PA Manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何发生在PA的物品设备设施及异常情况都应向PA经理报告 • Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.  察看其他主管留下的交接并立即跟进重要项目 • Prepare weekly requisition of guest and cleaning supplies.  准备每周必备的客用品及清洁用品 • Provide and conduct training and re-training programs to public area colleagues concerning care and use of equipment and tools, method of maintaining different types of floors, etc.  Demonstrate new techniques of public are maintenance if necessary.  对同事进行机器工具清洁方法，比如清洁各种不同地平的方法培训，如有可能或必要时对于新的机器使用前进行示范 • Check and ensure all public area colleagues have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.  检查并保证PA同事在下班前必须全部并合格的完成工作，并确保工具机器的清洁完好的回原位 • Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 确保所有公共区域内发现的客人遗留物品都必须立即送至客房部办公室 • Be FIRM but FAIR to colleagues. 公平公正的对待同事 • Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc. 与外包公司的合作，杀虫，外窗，园艺等 • Perform any duties assigned by the Management deemed necessary.  执行任何管理层委托的工作

招聘综合维修方向工程师 PRINCIPAL RESPONSIBILITIES 主要职责 • Operation repair & maintenance. 操作、维修和保养。 • General duties. 一般职责。 This position is directly responsible for the following 该职直接负责以下内容： • Ensures that the maintenance of Audio Visual system of the hotel are carried out in accordance with the standard engineering practice. 根据工程操作标准对酒店的视听系统进行维护和保养。 • Ensures that all work orders for his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely. 确保与其工种有关的工作单进行迅速、精确、精心、经济和有效率地工作。 • Ensure good housekeeping and orderliness of all working area. 保持工作区域整齐和干净。 • Assists the follow workers in carrying out repair work on equipment needed. 帮助其他员工一起进行设备维修。 • Records all services and maintenance work done on all Audio Visual equipment in his logbook and equipment record card. 对所有视听系统进行的维护保养工作需记录在工作日志和设备档案卡上。 • Checks the daily event and liaise with Banquet Department to set up all the necessary Audio Visual system for the event. 检查每天的宴会活动并联系宴会部，为宴会设置所需的视听系统。 • Immediately notifies the Duty Engineer of any unusual occurrences or observation with respect to Audio Visual equipment and or personnel. 在视听音响设备出现异常情况时，立即汇报值班工程师。 • When in doubt, consults the Supervisor, Duty Engineer, Assistant Chief Engineer or the Director of Engineering. 当遇到问题时，可请教主管、值班工程师、副总工程师和工程总监。 • Renders overtime or changes times schedule as the situation may require without any delay. 当工作需要时，要加班或换班。 • Makes sure that all standard procedures of maintenance is adhered to. 依照标准维护保养程序进行维护。 • Performs other tasks as may be assigned by the Engineering Management. 执行工程部管理层指派的其它任务。 • Care of equipment 爱护设备 -Oversees maintenance and handling of equipment used. 检查设备维护情况和使用情况。 -Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area. 及时报告设备故障和维修缺陷问题。 • Training and employees activities 培训和员工活动。 -Attends scheduled trainings 参加计划好的培训。 -Participates actively in company-initiated employee activities 积极参加酒店组织的员工活动。 • Grooming and hygiene. Adheres to the specified hygiene and personal appearance standards of the hotel. 仪容仪表和卫生。遵照酒店的制定的卫生和个人仪容仪表的标准。 • Attendance. Adheres to the set procedures for attendance and timekeeping. 出勤。遵照既定的程序，准时出勤。 • Company policies and procedure. Adheres to the provisions outlined in the Employee’s Handbook, Disciplinary Code and Rules and Regulations. 公司政策及程序。遵循员工手册和规章制度列出的要求。 REQUIREMENTS 职位要求 Education 教育学历 • High School Certificate with emphasis in Technical Training. 着重于技术培训的高中毕业证书。 • Have and maintain special type of work certificate. 特殊工种持国家规定的相关执照。 Language Skills 语言技巧 • Ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports, keep logs, and correspondence. Ability to speak effectively with customers and colleagues. 能读懂安全规则、安全知识资料、操作保养说明以及操作手册，能写日常报告、记录及信件，能有效地与客人和其他同事进行交谈。 Job Skill/Knowledge 工作技能/知识 • Troubleshoot 检修 • Read schematics and blue prints 读懂示意图及蓝图 • Equipment controls 设备管理 • Lighting system 灯光系统 • Dimmer system 调光系统 • Audio and Video system 语音视频系统 • CCTV 监控系统 • MATV 闭路电视/卫星电视系统 • PABX/FAX 电话传真系统

该岗位为灵活用工，每间房19元每天标准工作房量为12间。 岗位职责 1.掌握所负责楼层的住客状况，提供对客服务。 2.管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 岗位要求 1.初中学历。 2.有1年以上客房工作经验 3.身体健康，相貌端正。 4.接受过正规客房服务工作培训。

1. Check and manage the attendance and leave of the hotel's employees. 酒店各部门员工的考勤、积假审核及管理工作。 2. Declaration and operation of employees' social insurance, provident fund and work-related injury. 员工社保、公积金、工伤申报及操作。 3. Responsible for the maintenance and management of hotel related personnel system. 负责酒店相关人事系统维护及管理。 4. Review the personnel documents and input them into the personnel system. 审核人事单据并录入人事系统。 5. Responsible for the management of personnel dimission files. 负责员工人事离职档案的管理。 6. Assist in the establishment of hotel personnel management system. Policies on employee insurance and benefits. 协助建立酒店人事管理相关制度.员工保险 及福利方面的政策。 7. To establish harmonious Labour relations. 建立和谐的劳资关系。 8. Supervise and check the management of personnel files and labor contracts. 监督.检查人事档案以及劳动合同的管理工作。 Job Specs 职位要求 1.  University and above.   大学及以上资历。 2.  Minimum 1 years of extensive human resources experience.   至少一年相关人力资源管理经验。 3.Familiar with labor law, tax law, labor protection and social insurance, labor wages, welfare and other policies and regulations. 熟悉劳动法、税法、劳动保护和社会保险、劳动工资、福利等政策、法规。 4. Fluent in written and spoken English. Familiar with computer operation, good English level, excellent affinity and communication skills. 熟悉电脑操作，英语水平良好，具有优秀的亲和力和沟通能力。 5.   Good at communication and coordination, good sense of teamwork, strong ability to work under pressure. 擅于沟通与协调，良好的团队合作意识，抗压能力强。

Responsibilities 工作职责： 1.处理对班组保安员的投诉，加强巡查，处理巡查中发现的问题。 2.安排好本班组当值保安员的用餐时间，杜绝空岗用餐。 3.保持与各岗位的联系，建立安全防范网络。 4.协助上级处理各种事故。 Job Specs 职位要求 1.持有中级消防证或以上。 2.有同档酒店保安工作2年以上经验，接受过酒店保安培训。 3.懂得安全保卫知识，责任心强，处事机警、果断。

Responsibilities 工作职责 1.  To assist the HRM by ensuring that all clerical and administrative functions are completed in a timely and accurate manner according to the departmental procedures. 协助人力资源经理确保所有行政事务工作根据部门流程及时准确地完成。 2.  According to the existing staffing and business development needs, responsible for the statistics and summary of the personnel recruitment needs of each operation functions. 根据现有的人员编制及业务发展需求，负责统计、汇总各职能中心的人员招聘需求。 3.  Responsible for the development of recruitment channels and human resources recruitment management system, improve the recruitment process. 负责开发招聘渠道及完善人力资源招聘管理体系，改进招聘工作流程。 4.  Conduct exit interviews and provide feedback on reasons for turnover. 负责离职面谈并提供人员流动的原因的反馈意见。 5.   Responsible for the new employees’ onborading procedures and assist with labor Bureau required recruitment procedures. 负责办理新员工的入职手续和协助劳动局要求的招工手续。 6.   To ensure that all personnel files and records are complete, accurate and current updated.   确保所有人事档案及记录完整、准确及更新。 7.   Assist with Implements the hotel P&P regarding the team member salary and benefits. 协助执行酒店的工资福利政策。 Job Specs 职位要求 1.  University and above.   大学及以上资历。 2.  Minimum 1 years of extensive human resources experience.   至少一年相关人力资源管理经验。 3.  Familiar with the hotel's recruitment process and various recruitment channels, with 5-star hotel recruitment experience is preferred. 熟悉企业的招聘流程及各种招聘渠道，有星级酒店招聘工作经验优先。 4. Fluent in written and spoken English. Familiar with computer operation, good English level, excellent affinity and communication skills. 熟悉电脑操作，英语水平良好，具有优秀的亲和力和沟通能力。 5.   Good at communication and coordination, good sense of teamwork, strong ability to work under pressure. 擅于沟通与协调，良好的团队合作意识，抗压能力强。

Responsibilities 工作职责 1.To provide body massages, body treatments, facials, manicures, pedicures and hair care to Spa’s guests.            为客人提供身体按摩, 身体套餐疗程, 面部护理, 手部护理, 脚部护理和头发护理等疗程。           2.Ensure that treatment procedures,standard services and product knowledge are consistently adhered to by therapists and receptionists (where applicable).           确保疗程的程序, 服务标准, 产品知识都一如既往地被水疗师和前台所贯彻。 3.To ensure the security and safety of all Spa areas and facilities, and to be responsible for Spa keys.            确保水疗区域和所有设施设备的安全,对水疗部门钥匙的控制负责。           4. Be fully aware of all Spa services in order to be able to promote the Spa.             全面了解水疗部各项服务           Job Specs 职位要求 1.1-2  years in a managerial position in 4/5 Star category hotel.   一至二年在四/五星级酒店的相关管理经验。 2.Good English skills.   良好的英语。 3.Positive attitude.  积极的工作态度。 4.Open minded and outgoing personality .   开朗及外向性格。

  Responsibilities 工作职责 1. Manage in-coming clients enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously.  确保用专业，及时及礼貌的标准处理好客户通过来电，传真、邮件的形式的问询。 2. Provide accurate resorts & hotels information to all clients and efficient coordination of requests from FITs or Groups to ensure high level of customers' satisfaction. 对客户提供准确的酒店信息，有效率的协助来自散客及团队的需求，确保客户的满意度。 3. Possess excellent product knowledge to enhance work efficiency and productivity. 具备出色的酒店产品知识，提高工作效率及效绩。 4. Convert each caller’s enquiry into reservations with the relevant tactical programs developed by sales. 从销售中获取相关的战略性销售方法，努力使每位客人的问询变为实质预定。 5. Assist sales team to achieve sales targets by promoting and representing appropriate tactical sales programs to prospects. 通过推销及展示销售战术确保销售团队的销售任务。 6. Prepare sales contracts, update contract summary and follow up with clients on outstanding contract.准备销售合同，更新合同汇总表，更近客户还未签订的合同。 Job Specs 职位要求 1. Excellent Negotiation skills 优秀的谈判技巧。 2. Excellent Communication skills 优秀的沟通技巧。 3. Knowledge of business travel, international tourism market, conference travel and catering sales.了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 4. Ability to work independently and in a team. 独立工作和团队工作的能力。

Responsibilities 工作职责 1.To engage in beverage preparation and delivery ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided   酒水的准备以及保证各个餐厅内客人的需求，为客人提供有效的，友好的以及细致的服务。 2.To engage in beverage preparation and service delivery as per the predetermined standards and sequence. 按照标准和程序做好酒水的准备工作和服务。 3.To have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.  对酒水单和葡萄酒单要非常的熟悉，并且能够对客人的要求做出反应。 4.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.Maximizes revenue in the outlet by implementing up selling procedures. 在各个厅面进行酒水的促销以达到利润最大化。 6.Maintains beverage par stocks and places orders accordingly. 根据客人的点单率维持酒吧的库存。 Job Specs 职位要求 1.Senior High School Education or specialty Hospitality .   高中毕业或相关同等学历。 2.1-2  years in a managerial position in 4/5 Star category hotel.   一至二年在四/五星级酒店的相关管理经验。 3.Must have basic knowledge of food and beverage preparation and service of various alcoholic.  对餐饮和各种酒类有基本的了解；对收银操作初步的了解。 4.Ability to remember, recite and promote the variety of menu items.  了解和熟悉酒水单的能力。

Responsibilities 工作职责 1.To greet guests on arrival at the hotel and conduct check-in and registration procedures.  欢迎客人来到酒店，为客人办理入住手续。 2.To ensure that guest check out arrangements are in order, abide to the cashiering policies & standards, and to bid the guests farewell.  确保用酒店的标准程序为客人办理退房手续并欢送客人。 3.To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.  解决客人的投诉，回答客人的问题，满足客人的需要，并详细记录下来。对于不能满足的问题，要及时跟进. 4.To maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.  给客人提供最新的旅游信息，各旅游景点的资讯，必要时客人预定行程。 Job Specs 职位要求 1.1-2 years working experience with same position in Brand Hotel  一至两年同等岗位品牌酒店工作经验。 2.Excellent English language skills  优秀的英语技能。 3.Good customer relations skills  良好的处理客户关系技巧。 4.Positive outgoing personality  性格积极外向。

Responsibilities 工作职责 1.负责落实和完善物资采购管理体系，对直接下属的业务知识和业务技能培训。 2.负责审核各部门的采购申请单，与仓库联络，确保不出现重复采购。 3.负责日常采购工作定期与材料会计、用货部门共同进行市场调查，开发货源。 4.收集市场信息，做到货比三家、优质优价优先，发现新产品，调整进货价格，报上级批准后执行。 5.负责做好采购成本费用核算，努力为酒店节约采购成本。 6.负责日常采购合同、协议的签署，对合同的执行进行管理。 7.负责对供货商的信誉进行调研。 Job Specs 职位要求 1.大专以上文化程度，从事酒店物资管理和采购工作2年以上，具有丰富的采购知识和经验。 2.熟练掌握采购程序和酒店内部控制程序。 3.拥有各类物资供应商，并与他们建立牢固、良好的业务关系。 4.懂基础英语。

Responsibilities 工作职责 1.Cleans and services all guest villas according to the pre-determined standards as per schedules.    根据预先的标准，清洁和服务客房。 2.Turns down guest rooms in a timely manner as directed.     按要求及时给客人提供开夜床服务。 3.Cleans and maintains housekeeping pantries ensuring par stocks are properly in order.   清洁和维护客房部的工作间，确保存储物紧然有序。 5.To ensure the quality of the room, can skillfully grasp work skills and processes.   能够熟练地掌握工作技能和流程，确保房间质量达标。 6.Can efficiently、 reasonably to achieve the guests needs ,  improved the guest’ satisfaction.   能够高效合理地满足客人的需求，提高客人的满意度。 Job Specs 职位要求 1.Min 1 year working experience in Housekeeping.   至少一年客房楼层服务工作经验。 2.Have good working attitude, work hard, and actively obey the arrangement of the superior.  具有良好的工作态度，任劳任怨，积极服从上级的安排。 3.Have good team cooperation ability, willing to help others, get along well with associates.  具有较好的团队协作能力，乐于帮助他人，和同事之间相处融洽。

Responsibilities 工作职责 1.Support the Sous Chef/Junior Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times.  在厨房运作方面支持厨师长工作，保证提供高效率的服务。 2.Maintenance of all HACCP aspects within the hotel operation.   在酒店运营之中保持HACCP各方面要求。 3.Correct usage of all equipment, tools and machines.   正确操作所有的设备、器具和机器。 4.Preperation of menus as per request, in timely fashion.  及时的按要求准备菜单。 Job Specs 职位要求 1.At least 3-5 years as Cook in 5 star category Hotels restaurants or individual restaurants with high standards.   至少三至五 年的厨师经验在五星级酒店或很高级别的个体餐厅。 2. Preferred Completed Technical education in Hospitality or Culinary school    最好是中技学校或烹饪专业毕业。 3.Knowledge in HACCP.   在食品安全体系方面的知识。 4.Sound knowledge of working practices of the kitchen.   厨房工具的安全操作。

岗位职责： 1.按要求准备和把控所有化学物品和设备的征用。 2.负责在工作中指导管理管事部领班和团队成员的工作执行力。 3.提供给各餐厅以足够的餐具器皿，做好补给工作。 4.检查所有区域包括厨房，团队成员餐厅，库房等的卫生标准。 5.查看当天预订信息，确保团队成员知晓运作繁忙区域。 岗位要求： 1.具备清洁工作知识。 2.熟悉食品安全体系方面的知识。 3.两年的国际品牌酒店管事部领班经验优先。

岗位职责： 1.确保所有员工提前了解换班的详细安排 2.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 3.检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 4.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 5.遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 岗位要求： 1.外向性格、可以长时间的工作。 2.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 3.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。