MAJOR RESPONSIBILIES
責任概要
:
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
无论作什么
,
都是为了向客人提供优良的服务，使顾客满意。
To adhere to the three steps of service to all our guests:
为顾客服务的三个步骤
:
A warm and sincere greeting. Use the guest name, if and when possible.
真诚热情的问候，尽可能使用顾客的名字。
Anticipation and compliance with guest needs.
预计并满足顾客的需要。
Fond farewell. Give them a warm good-bye and use their name, if and when possible
礼貌的道别，尽可能使用顾客的名字和他们说再见。
To assist the Restaurant Manager in the day to day operations of the restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.
协助经理负责餐厅每天的运营，努力降低成本、提高收入、特别是要使顾客满意、员工满意和使利润最大化。
SPECIFIC DUTIES
工作任務
:
OPERATIONS
运营
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过的回顾历史记录和预测的方法协助准备部门年度预算，有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & food production.
协助精确预测商业需求确保员工安置及食品制作。
Ensure the awareness & enforcement of all Marriott
S.O.P.’s & Property L.S.O.P.’s.
确保了解并执行万豪的
SOP
和酒店的
LSOP
原则。
Enforce operational Standards that are periodically reviewed & updated.
确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.
始终确保部门的安全和卫生标准。
Enforce Marriott’s
43
-point sanitation checklist by having all outlets inspected on a monthly basis.
执行万豪的
43
条卫生标准，每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.
负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a
week
ly basis.
做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.
始终贯彻万豪热情好客的原则。
above all, to lead by example through a “hands on” approach to motivate our associates to excel.
要成为员工的榜样、深入到员工之中去引导员工取得成功。
HUMAN RESOURCES
人力资源
Assist in the development and implementation of management training plans for subordinate managers and supervisors on a quarterly basis in conjunction with HRD.
协助经理与人力资源部共同制定和实施对下级经理、主管的季度管理培训计划。
2.
Conduct a departmental daily “15 Minute” training program
& Taste Panel
.
”
实行部门每天十五分钟的培训和试餐。
3.
Assist in the execution of all associate performance reviews in a professional and timely manner.
从专业的角度为所有的员工做工作评估。
4.
Assist in all aspects of associate management including hiring, discipline in conjunction with
the Restaurant Manager.
负责所有相关部门的管理包括酒水部经理雇佣和培训。
Assist in conducting an effective monthly associate meeting with minutes and P&A
forwarded to the F & B.
组织有效的每月部门例会，作好会议记录并将记录抄送餐饮部。
Be responsible for the completion of the wage progress report on a monthly basis.
每月编辑工资（考勤）报表。
Practice “open door” policy to all associates.
运用
“
开放
”
的态度对待所有员工。
Have monthly Rap Session for the all trainees and associates to understand their concerns
to
retain.
每月对所有员工和实习生进行一对一的访谈，了解他们的需要。
ADMINISTRATIVE
行政
Prepare efficient schedules for management and associates.
编定有效的部门排班表。
Be responsible for all accounting and billing procedures in the outlets.
负责所有财务的程序在本部门得到执行。
Be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD.
通过与会计和人力资源部的工作，确保员工工作时间和薪水准确无误。
Assist in planning outside associates activity to promote teamwork.
协助计划员工社外集体活动以促进团对精神。
Promote positive inter-departmental relations through candid communication and cooperation.
通过坦率的交流与合作促进部门内部的关系。
Respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner.
对于顾客的询问和关注，应在
24
小时内予以正确的答复。
Perform any reasonable request made of management which is not life threatening or against the law.
在不涉及生命安全和违反法律的情况下，完成管理层布置的其他工作任务。
Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner.
及时协助完成每年的员工意见调查工作和年终评估工作。
MARKETING
营销
Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
了解所有的万豪奖励计划和与之相关的记分程序
.
Assist in the development & execution of marketing plans for the outlet.
协助制定营销计划并把他推向市场。
Be aware of competitors in the market & assist in a competition analysis on a quarterly basis.
了解竞争对手，每个季度作一次市场竞争分析报告。
C
omplete the other reasonable duties assigned by
HRM
.
完成上司分配的其他合理工作。
JOB SPECIFICATION
職位要求
:
Profile of Competency
工作
能力
:
l
Minimum of two years of restaurant operations management experience.
至少
2
年的餐厅运营工作经验
.
Language
语言能力
:
l
Good command of Written and Spoken Mandarin
流利的普通话
l
Good knowledge of Conversational English
流利的英语
Education
教育
:
l
Graduate or Hotel school qualification
大专毕业或者毕业于酒店管理学校
Job License
资格
/
等级证
:
l
N/A
