【职位描述】
运营
Operational
确保拜访客人的专业性，运用凯悦的顾问式销售原则、技巧和销售锦囊理念。
Ensures professional Sales Calls using Hyatt’s Consultative Selling principles, Hyatt Sales Skill and SMART Selling philosophies.
根据既定目标来计划拜访客人。
Carefully plans Sales Calls into defined objectives.
保持对酒店的设施设备、特征和服务的具体了解。
Maintains a detailed knowledge of hotel facilities, features and services.
对竞争对手进行密集的调查，对其酒店产品知识有这透彻的了解。
Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.
系统有效的在指定的范围内拜访客户，进行帐户分类，把所得的发现和机会整合成报表并上交给销售经理/销售部副总监.
Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.
跟进销售咨询，并确定潜在生意的意向。
Follows up sales leads to identify prospects.
通过直接的销售电话接触或书信沟通，维持酒店高度的公众知名度。
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
专业地进行日常电话销售，寻求并确定新的商机。
Professionally conducts routine telemarketing activities to identify new accounts.
必要时，宴请或带领客人参观酒店。
Entertains and conducts hotel inspections to clients whenever required.
建立和维护已有客户群，并不断发展新的商机。
Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.
完成并超越每月和年度个人目标、公司客户房晚数和客房收入指标。同时协助餐饮收入以及其他产生利润部门收入达到并超越指标。
Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue. To assist to achieve and Food and Beverage, and all other revenue generating departments.
与相关的运营部门保持良好的协调和合作关系，确保满足客人的要求和期望。
Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
准备并确保所有的宴会预订及时传达给相关部门。
Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.
在高级销售经理/销售经理不在时，协助跟进所有相关工作。
Assists the Senior Sales Manager / Sales Managers to follow up on all matters in the absence of the Sales Manager.
行政
Administration
确保一个有效且准确的手动和电子文件归档系统。
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
维护所有完整和附属的酒店销售协议书、合同和报价书的归档。
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
建立有效的档案跟踪系统，确保所有预订完全地被跟踪处理。
Establishes an efficient Trace File to ensure that all business booked is properly tracked.
按时向销售部副总监上交销售报表。
Submits Sales report to Associate Director of Sales in a timely manner.
为销售部总监提供每月生意报告所需的确切相关信息
Provides accurate reporting of business booked to Director of Sales for monthly consolidation.
【任职要求】
总则
General
确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
按要求出席所有会议并作出贡献。
Attends and contributes to all Meetings as required.
确保所有员工始终提供礼貌和专业的服务。
Ensures all associates provide courteous and professional service at all times.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manger, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。
Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation & grooming.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。
Exercises responsible management and behavior at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.
通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。
Reviews and constantly seeks productivity level improvements through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
