Main Functions
To be responsible for the management of all aspects of the restaurant, room service & lounge functions: operations and administration, in accordance with hotel standards. To ensure guest service levels according to food and beverage brand standards. To direct, implement and maintain a service and leadership philosophy which serves as a guide to respective staff. To maintain the cleanliness and organization of the entire restaurant area including storage area, guest area, entrance area as well as all other front and back of house areas.
maintain complete knowledge of:
a) core and departmental brand standards for room service, Restaurants and lobby lounge
b) dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code
c) all liquor brands, cocktails, beers and non-alcoholic beverages as well as assigned glassware and garnishes
d) particular characteristics and descriptions of every champagne/wine by the glass and major wines on the wine list
e) all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices; daily menu specials and unavailable items
f) operating the Micros POS and all Micros related policies and procedures
g) correct maintenance and use of equipment, to use equipment only as intended
h) all hotel services/features and local attractions/activities to accurately respond to guest inquiries
i) daily arrivals/departures, VIP’s, scheduled in-house group activities, locations and times
j) all departmental and divisional policies and procedures