从保卫部收齐办公室的钥匙。 Collects the office key from Security. 检查钥匙和员工的手机归还情况。 Check key box and PHS mobile. 检查打印机内的纸张情况。 Check paper in printer. 阅读每日值班记录。 Read log book. 打印每日预抵客人名单。 Print out arrivals for the day. 为客房服务员打印每日房间安排。 Prints out the work allocation report for the room attendant in the morning. 准备房卡，工作情况记录单，值班手机。 Prepare key, work sheet, mobile. 在值班记录上记录所有相关讯息。 All incoming messages are to be recorded in log sheet. 所有讯息须及时跟进。 Messages given must be followed up. 更新白板信息-VIP抵达时间，会议安排，团队信息等。 Update the whiteboard – VIP arrivals, events, groups, etc. 检查并核实房间状态报告。 Checks and verifies room status report. 检查布告板信息的更新情况。 Check that notice board has been updated. 移除布告板上过期信息，如排班表等。 Remove any out of date items, file rosters . 保持办公室的干净和整洁。 Ensure office is always neat and tidy. 检查出勤记录，并记录考勤异常报告。 Check manning against roster and report any discrepancies. 检查丢失物品记录的更新并存档。 Check that lost property is current and has been updated and filed. 确保将丢失及损坏物品报告交与前厅部以便记入客人费用。 Ensure lost and damaged report is given to Front Office for late charge. 确保存放丢失物品的房间干净、整洁。 Lost property room is neat and tidy. 打印抵达客人名单并确保客房整理完毕，可以安排入住。 Print out arrival report and ensure rooms are ready for guests. 若房态上显示该房间仍为脏房，须通知领班或助理经理。 Inform Supervisor (TL and AM) if room is still showing vacant dirty. 关注客人的确切抵达时间以及那些未注明抵达时间的客人。 Pay attention to arrival times and those without arrival times. 确保文件摆放整齐有序，并复印或打印文件或表格。 Ensure files are in order and photocopy or printout any necessary forms. 准备房态差异报告并通知前厅部助理经理。 Do discrepancy report and inform FO AM. 更新客人信息。 Update guest profile. 确保对所有信息的跟进并反馈给相关的主管或信使。 Ensure all messages are followed up and given to appropriate supervisors and runner. 在值班记录本上记录所有需跟进的信息，例如：客人询问、维修工作等。 Record in log book any follow ups, guest requests, maintenance work. 检查迷你吧的酒水消耗纪录并记入每日报告。 Check the mini bar sheet with report print out and daily report. 每日打印迷你吧酒水消耗记录。 Print the mini bar daily report . 将因客人悬挂“请勿打扰”牌子而无法将洗衣送回的房间的房号，通知晚班的洗衣房员工和前厅部助理经理。 Laundry attendant to inform on end of shift any guest laundry left in the laundry room due to DND. To inform FO AM at the end of shift about guest laundry. 将客房钥匙送还前厅部。 Return any guest room keys to FO. 下班前确认锁好钥匙柜，关闭电脑，关灯并锁好办公室。 Lock key box, turn off computer, lights and lock office. 必要时将电话转至服务中心。 Divert telephone to communication centre and handover if necessary. 将未尽事宜移交给夜班员工。 Handover to Overnight employees. 下班后将办公室钥匙移交给安全部。 Handover office key to Security. 准备每日、每周、每月报告和库房盘点纪录。 Prepare daily, weekly, monthly reports and storage control report. 支持并执行“以人为本”的理念， 体现并发扬凯悦的价值观和文化特色。 Supports the implementation of The People Philosophy demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 确保每天准时到岗。 Ensures punctuality is kept at all times