岗位职责:
Job description
1.在系统里正确,迅速地输入预订请求,修改和取消预定。
Enter reservations requests, amendments and cancellations properly, promptly and into PMS.
2.妥善处理所有房间分配的具体请求。
Handle all specific requests on room allocation properly.
3.确保准确的统计价格代码,并正确录入系统中。
Ensure accurate statistics codes, are properly entered into PMS.
4.推销酒店的产品和服务。
Upsell the hotel’s products and services.
5.使用销售技巧为优化酒店收入并时刻显示高水平的客户服务。
Use the selling skills in order to optimize hotel revenue and display at all times, high
level of customer service.
岗位要求:
Job requirments
1.至少在酒店预定部有一年的工作。
Minimum 1 year solid working experience in hotel reservations.
2.优秀的口头和书面中英文表述。
Excellent command of both written and spoken English and Chinese
3.忠实于本职工作,具有高度的责任心,诚实,正直。
Must be trustworthy and of high integrity.