This position is applicable to the following hotels 该职位适用于以下酒店： Operation Hotel 营运酒店 Banyan Tree Jiuzhaigou 九寨沟悦榕庄 Pre-opening Hotels 筹备酒店 Dhawa Beihai Weizhoudao 北海涠洲岛悦苑酒店  Job description 岗位职责 Ensures compliance with the Group’s Mission Statement. 确保服从集团的使命声明。 Directs and maintains Sales and Marketing activities to achieve the planned performance levels. 指导和维护销售营销活动达到预期的效果和水平。 Constantly promotes and develops the hotel/resort’s business base. 不断推动和发展酒店的业务。 Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results. 监控实际与预算的目标，发展与控制服务和产品交付中的业绩，客户的满意度和财政目标。 Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce. 采取措施来促进适当的员工培训，确保最高的员工士气。 Ensures that proper employer/associates relations are maintained. 确保适当的雇主/员工关系的维护。 Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends). 评估一定时期的运行报告，视情况而定（每日，每周或者一个时期的结束）。 Reviews the property operations with the individual department heads to ensure that quality and service standards      are maintained throughout the hotel/resort. 与每个部门领导评估公司的运营情况，并确保和维持这个酒店的服务质量和标准。 Reviews guest ratings and follows through with the individual department heads to correct problem areas. 评估客人的评价并与部门领导共同解决发生的问题。 Develops and monitors short and long term planning for the property. 监管和发展公司短期和长期的计划。 Keeps abreast with innovations and business orientations in the luxury hospitality industry. 保持在奢侈酒店行业的创新和业务方向。 Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort. 评定目前的行业趋势和理念，并向其执行上级提出适当的建议和意见。

1、在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。 2、提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势，协调制定酒店各服务产品价格体系。 6、提高酒店的管理水平、服务质量。

协助指导、控制和协调所有厨房准备中餐的活动，确保在任何时候都能提供高效、盈利和顺畅的餐饮服务。 监控所有中厨房及宴会厨房的成本，并在必要时采取纠正措施以减少成本。 最大限度地提高员工生产力，注重员工培训发展，打造稳定的厨师团队。 确保FSQM标准执行。 了解这个职位的职责，遵守职业、健康和安全法规、政策和程序。

岗位概述： 工程总监在总经理和万豪国际集团指导原则的指导下，负责管理和指导工程部运行，维护，修理工作以及保证酒店内各种设备和设施的安全运行。 工作知识/技巧: 1. 必须精通服务行业的机电工程安装，设备运行和维修。 2. 必须精通服务行业工程法规。 3. 具有管理技能和良好的书写/表达能力。

Located in the center of Pearl River NewCity, The Ritz Carlton, Guangzhou is a luxury destination in the Southern Chinahub. Distinctive services and facilities include 350 guest rooms and 91Residence, with the Club Lounge and suites and guest rooms newly renovated, aswell as five restaurants and lounges, including the signature Cantoneserestaurant, Lai Heen, which has received one Michelin star for the sixthconsecutive year .The Ritz Carlton, Guangzhou is honored to have received theForbes Travel Guide Five Star Award for the tenth consecutive year, solidifyingits position as the premier hotel in Guangzhou to achieve such prestigiousrecognition. Immersive experiences. Bespoke service. Commitment to craft. TheRitz Carlton inspires life’s most meaningful moments. The Role of a Director of Rooms The Director of Rooms functions as thestrategic business leader of the property's Rooms department. Responsible forplanning, developing, implementing and evaluating the quality of property’srooms. The Director directs and controls the activities of the Front office, Club,Housekeeping and Residence. Position works with direct reports to develop andimplement departmental strategies and ensures implementation of the brandservice strategy and brand initiatives. The position ensures Rooms operationsmeet the brand’s standards, targets customer needs, ensures employeesatisfaction, focuses on growing revenues and maximizes the financialperformance of the department. Develops and implements property-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and employees and provides a return oninvestment to the owner and company. KeyFunctions Directly supervises the Department Heads inthe departments named above. Ensures thorough communications and follow-up onany problems, guest or employee requests or special requirements, and on hotelinitiatives. Interviews and trains the staff. Conducts Performance Evaluationsand disciplines staff when needed. Reviews and monitors schedules of staff inall departments in the Rooms Division. Monitors their activities to assure thatstandards are being met, staff is being supported and guest needs are beingmet. Routinely inspects all areas of responsibility in the Rooms Division. Resolves customer complaints from all areasof the hotel, handling all guest interactions with the highest level ofhospitality and professionalism, accommodating special requests wheneverpossible. Will resolve complaints in person, by phone or through writtenmessage. Develops relationships with return guests, group contacts and otherguests in order to provide personalized service. Assures that financial goals of thedivision and the hotel are being met. Monitors and controls labor expense, andother divisional expenses such as supplies and equipment. Works closely with Reservations,Sales and the Front Office to maximize rate, occupancy and total revenue.Assists in preparing business forecasts. Prepares Annual Budget for thedivision. Your role will be to ensure that the “GoldStandards” of The Ritz-Carlton are delivered graciously and thoughtfully everyday. The Gold Standards are the foundation of The Ritz-Carlton and are whatguides us each day to be better than the next. It is this foundation and ourbelief that our culture drives success by which The Ritz Carlton has earned thereputation as a global brand leader in luxury hospitality. As part of our team,you will learn and exemplify the Gold Standards, such as our Employee Promise,Credo and our Service Values. And our promise to you is that we offer thechance to be proud of the work you do and who you work with. Educationand Experience High Diploma or Degree holder inHospitality Management. Minimum 10 years’ relevant workingexperience in a sizeable luxury hotel with at least 3 years in similar capacity. Passion for customer service; clear focuson the customer needs and trends in order to meet customer satisfaction; andcreativity and flair to exceed customer expectation. Proven record in managing hotel projects;good knowledge of financial statement and experience in budgeting. Excellent leadership skills and mastery indelegating multiple tasks. Demonstrate the highest level ofhospitality and professionalism with guest-oriented and service-minded. Proactive, well-organized, detail-mindedwith excellent communication and interpersonal skills and can workindependently under pressure. Excellent command of English, Chinese andCantonese would be a plus, and hands-on experience in MS Office applications. Skills& Abilities Hospitality Management: Understanding theprinciples of hospitality management, including guest service, front officeoperations, housekeeping and Residence. Business Acumen: Knowledge of businessoperations, including budgeting, forecasting, revenue management, and financialreporting. Technology: Proficiency in hotel managementsoftware systems. Leadership and Team Management: Ability tolead, motivate, and manage a diverse team, fostering a positive workenvironment and promoting professional growth. Customer Service Excellence: Exceptionalskills in managing guest experiences, handling complaints, and ensuring guestsatisfaction. Communication: Strong verbal and writtencommunication skills, capable of effective interaction with guests, staff, andexternal stakeholders. Problem-Solving: Proficiency in identifyingproblems, analyzing potential solutions, and making decisive, effectivedecisions. Organizational Skills: Aptitude formanaging multiple tasks and priorities, scheduling, and ensuring smoothoperations across different departments. Attention to Detail: A keen eye for detail,ensuring all aspects of room and facility presentations meet or exceedhospitality standards. Adaptability: The ability to adapt tochanging situations, guest needs, and industry trends, often with a proactiveapproach to innovation and improvement. Marriott International is an equalopportunity employer. We believe in hiring a diverse workforce and sustainingan inclusive, people-first culture. We are committed to non-discrimination onany protected basis, such as disability and veteran status, or any other basiscovered under applicable law. At more than 100 award-winning propertiesworldwide, The Ritz-Carlton Ladies and Gentlemen create experiences soexceptional that long after a guest stays with us, the experience stays withthem. Attracting the world’s top hospitality professionals who curate lifelongmemories, we believe that everyone succeeds when they are empowered to becreative, thoughtful and compassionate. Every day, we set the standard for rare andspecial luxury service the world over and pride ourselves on deliveringexcellence in the care and comfort of our guests. In joining The Ritz-Carlton, you join aportfolio of brands with Marriott International. Be where you can do your bestwork, begin your purpose, belong to an amazing global team, and become the bestversion of you.

As a Director of Sales, we rely on you to: - Lead the sales team in design and implementation of sales strategy with an objective to maximize hotel revenue. - Participate in business reviews and annual budget process. - Share and present hotel performance to the hotel senior leadership team in monthly basis. - Drive sales and service standards of the team. - Be responsible for effective implementation and compliance of all corporate standards. - Take responsibility for overall branding, revenue and sales channels optimization of the hotel. We are looking for someone who: - Has a passion for Sales and Marketing. - Is self-driven, goal-oriented, able to challenge the status quo. - Preferably has a bachelor’s degree or relevant experience in a similar role. - Understands the global market and local environment. - Communicates and writes with fluency in English. - Has strong interpersonal skills. If you are the right person, what are you waiting for? Click the apply button now!

岗位职责： 1.根据市场发展和公司的战略规划制定、修改、公司营销策略和营销计划，量化销售目标，实现公司经营管理目标。 2.定期对市场营销环境、目标、计划、业务活动进行核查分析，协助总经理建立调整公司营销组织。 3.准确洞察行业市场变化，根据客户需求和市场变化分析，督促相关部门按照公司规定和国家法律法规规定与客户签订业务合同并合理规避成本风险和资金风险，负责重大营销合同的谈判与签订。 4.实施公司发展战略，发掘市场机会，领导创新与 变革；制定、调整销售激励策略和运营政策，确保营销体系有效运行。 5.参与公司重要事项的分析与决策，为公司的发展战略以及年度经营计划发表意见，供总经理参考；对各项决议的实施过程进行监控，发现问题及时纠正并反馈，确保决议的贯彻执行。 6.做好外联工作，负责接待工资重要客户和VIP客户。 7.对销售的经济效益、成本费用实行及时跟踪、分析和控制，确保实现经济效益指标，每月向总经理报送营销预算及其执行情况分析，并提供销售成本分析报告。 8.每月、每季度、年度主持经营分析会。 9.执行总经理交办其他事项。 10.执行公司绩效考核制度。 任职要求： 1.大专以上学历，具备广州地区五星级酒店从业经验。 2.熟悉酒店行业现状和发展趋势，熟悉酒店运营流程。 3.同行业8年以上工作经验，5年以上高级管理经验；熟悉酒店各部门服务及管理流程，尤其具备丰富的运营背景知识。 4.具有很强的团队协作精神、组织及策划能力和良好的沟通技巧；能与政府、企业高层人士广泛接触，并深入沟通；有较强的逻辑思维能力。

岗位职责： 1、负责餐饮管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与中、西厨房行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 5、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 6、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求： 1、5年以上同岗位工作经验，有国际品牌酒店工作经验者优先。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

工作职责: 1、全面负责酒店运营管理工作； 2、执行公司产品、对客服务、品牌、价格等连锁标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受； 3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标； 4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求； 5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 任职资格: 1、5年以上高端酒店从业经验，熟悉酒店整体运营及管理； 2、善于团队建设和成本控制，良好的沟通能力； 3、具备强效的执行力、协调能力、创新能力和危机处理能力； 4、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程，有较丰富的酒店管理知识和管理经验，有较强的市场营销、品牌意识和全局观，有良好的规划能力、团队建设能力和应变处置能力，有较强的经营管理能力、市场洞察力和组织协调能力，能有效整合资源推进酒店经营目标的实现。

行政 Administration §  发展、执行、优化、监测和评估酒店的营销策略（目标、策略和行动）以达到和超过房务部、餐饮部和其它所有营收部门的预算收入 To develop, implement, maximise, monitor and evaluate the hotel’s Marketing Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. §  保证营销活动与集团营销策略一致，酒店各项行动在适时进行 To ensure Marketing activities are aligned with the Corporate Marketing Strategy and Hotel Actions have been implemented where appropriate. §  在酒店行政委员会代表市场销售部 To represent the Marketing function on the hotel's Leadership Committee. §  管理各部门运营手册的准备和更新    通过必要的市场销售活动确立酒店在本地市场的地位，保证酒店产品和服务符合集团定位和品牌承诺 To position the hotel in the local marketplace through appropriate sales and marketing initiatives and to ensure the hotel products and services align with the positioning and brand promise created through marketing communications.   To oversee the preparation and update of individual Departmental Operations Manuals. §  定期举行部门沟通会议、保证部门简报和会议有效执行 To conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.   宾客服务 Customer Service §  管理所有酒店员工是否达到品牌标准提供品牌保证、提供优越一致的客户服务，为各自部门领导提供积极的、建设性的反馈 To monitor that all hotel Associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department. §  确保市场销售部员工也为其他部门的员工提供优越服务 To ensure Sales and Marketing Associates also provide excellent service to internal customers in other departments as appropriate. §  礼貌并且有效处理所有内外部客人的投诉和询问，跟进问题，保证问题满意解决 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.   财务 Financial §  使用多种技能同时开展多项任务的灵活工作计划来优化员工效率，达到酒店财务目标、满足客人的期待和要求。 To maximise Associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and expectations of the guests. §  协调准备年度商业计划 To coordinate preparation of the Annual Business Plan. §  对酒店的商业表现进行策略性分析，以便进行精确有意义的营运预测，在适当情况下邀请相关部门负责人参加 To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate. §  前瞻性管理所有营销资源和资金，控制部门的成本，适当情况下和各部门负责人合作 To proactively manage all the marketing resources and funds, and control departmental costs, working through the respective Heads of Department as appropriate. §  确保关于酒店、公司和本地和财务报告、资金、执照的所有规章制度和政策被正确遵守，及时精确地进行财务报告 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information   市场营销 Sales & Marketing §  利用所有销售和营销沟通方式来管理所有酒店与外界的品牌联系，加强和维持酒店年度商业计划中所制定的品牌定位和概念 To manage all hotel brand contacts including all sales and marketing communications, to enforce and maintain the hotel’s brand positioning and concept outlined in the hotel’s Annual Business Plan. §  准备、使用和更新年度营销计划，有需要时根据分支和部门来委派指定代表 To prepare, utilise and update an Annual Marketing Plan, delegated as necessary by division and/or department. §  管理所有销售策略、战略和执行，应与销售锦囊所述一致，以组织有纪律的强力销售队伍达到销售目标 To oversee all sales strategy, tactic, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined Sales Team who achieve their sales goals. §  执行策略型营销过程，优化使用可收集到的营销数据系统来做出准确决策 To implement the strategic marketing process, maximising the available marketing system in order to make sound decisions. §  长期监控和评估本地、国内和国际市场趋势，以及竞争酒店和餐厅的信息，以确保本酒店的营销和运营具备最大竞争力 To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ and restaurants’ initiatives, in order to make sure the hotel’s marketing and operations remain competitive and cutting edge. §  管理整合营销策略，包括酒店广告、促销、文件资料和电子营销，以确保它们的整合性、有效性，来保证合理的投入产出比、支出小于预算、并要与凯悦的品牌标准、政策和程序一致。 To manage integrated marketing communications, including hotel advertising, promotions, collateral, and e-marketing, making sure that they are targeted, effective in producing a reasonable ROI, within budget, and comply with Hyatt’s brand standards, policies and procedures.    §  管理行销企划、电子营销和公共关系活动，以支持年度商业计划中目标的达成 To oversee marketing communications, e-marketing, and public relations activities to support the objectives outlined in the Annual Marketing Plan. §  管理每周收益会议和月度策略会议，以发展和调整营销策略、短期定价和渠道策略 To manage weekly yield meetings and monthly strategic meetings to develop and adjust marketing strategies and short term pricing and channel tactics. §  了解能影响酒店财务业绩的社区、业界、政界和社会因素 To be aware of community, business, political and social factors that may affect the hotel’s financial performance. §  回顾收益管理经理/市场分析员编辑的报告和分析，和本部门和相关部门负责人讨论未来的策略、机会和威胁。 To review the reports and analysis compiled by the Revenue Manager / Revenue Analyst, and discuss strategies, opportunities and threats within the division, and with the relevant Heads of Department. §  确保高端技术和商业情报的使用，并且保证数据是完整有序的 To ensure the best use is made of technology and business intelligence tools, and that data is clean.   营运 Operational §  指导并协调所有营销活动，并与酒店所有员工保持良好沟通 To direct and coordinate all marketing activities and to communicate these activities throughout the hotel. §  根据消费者调查的结果与运营部门合作，提供其管理变革的必要支持 To work with operational departments based on the results of the Consumer Audit and to support appropriate changes. §  紧密与其他行政层人员合作，并灵活给予支持，关注酒店整体的成功和酒店客人的满意度 To work closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  确保市场销售部员工和其他部门之间的支持，以“群策群力”精神互相协作 To make sure Marketing Associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. §  回顾并评估营销活动是否有效，并且在必要时调整，以达到或超过年度商业计划中的目标 To review and evaluate the effectiveness of marketing activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. §  确保所有代表市场销售部签署的合同都依照酒店政策和程序进行 To ensure all contracts signed by or on behalf of the Sales and Marketing Department follow the established hotel policies and procedures.   人事 Personnel   §  支持落实人本品牌, 示范并加强凯悦价值观和文化特性。 Supports the implementation of “The People Brand”, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  管理和协助市场销售部招聘甄选事宜，确保各部门主管的招聘工作遵循酒店方针并且按照参选者能力甄选员工 To oversee and assist in the recruitment and selection of all Sales and Marketing Associates. To make sure that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their Associates. §  管理市场销售部员工准时每日到岗，确保员工按要求穿着制服并保持高标准的个人仪态和卫生 To oversee the punctuality and appearance of all Sales and Marketing Associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  通过适当培训、教导和培养员工个人技巧和能力，达到优化部门主管工作效率的目的 To maximise the effectiveness of Heads of Department by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring. §  和各部门主管进行年度绩效发展探讨会，支持其业务发展目标，确保部门主管和其下属员工举行年度绩效发展探讨会 To conduct annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. To ensure that they in turn conduct annual Performance Development Discussions with their Associates. §  确保各部门主管为其员工计划并实施有效的培训计划，包括销售锦囊计划，并和进修及培训发展经理及部门培训员一起探讨 To ensure each Head of Department plans and implements effective training programmes, including Smart Selling Courses, for their Associates in coordination with the Learning and Development Manager and their Departmental Trainers. §  鼓励员工的创造性，认可他们的成绩并且提出新的目标挑战 To encourage Associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  支持以人为本原则，示范和加强凯悦价值观和文化特色 To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  确保所有员工深刻理解并且恪守员工守则 To ensure all Associates have a complete understanding of and adhere to Associate rules and regulations. §  确保员工执行所有酒店、公司和本地关于防火和安全防卫的规章制度和政策 To ensure Associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  对员工敬业度调查结果进行反馈并且确保相关变革的实施 To feedback the results of the Associate Engagement Survey and to ensure relevant changes are implemented. §  管理销售团队个人商业计划的执行和完成 To oversee the implementation and ongoing monitoring of Personal Business Plans for all Sales Associates.   其他 Other Duties §  保持与竞争者酒店、商业合作伙伴和其他组织的代表之间强有力的专业的关系 To maintain strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations. §  对由行业、集团和酒店导致的市场营销策略变化做出反应 To respond to changes in the Sales and Marketing function as dictated by the industry, company and hotel. §  阅读酒店员工手册，理解并严格执行员工手册中的规章制度、以及酒店其他如消防安全、食品清洁、安全健康等政策 To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  出席所要求的培训课程及会议 To attend training sessions and meetings as and when required. 其他 §  执行其它分派的合理职责 To carry out any other reasonable duties and responsibilities as assigned. §  及时正确处理处理酒店危机公关，确保酒店及品牌不受到负面影响 Timely and correctly handle the hotel crisis public relations, to ensure that the hotel and brand is not adversely affected

任职资格： 1、熟悉媒体品牌的整合传播与推广运作，具有出色的提案能力，有大型相关策划实务操作经验及成功品牌策划案例； 2、具备3年以上大型企业及知名品牌管理经验，熟悉品牌运作，有品牌建设理论基础； 3、有较强的沟通协调和创新能力，有良好的团队意识和领导能力； 4、办事沉稳、细致，思维活跃，有创新精神，良好的团队合作意识； 5、较强的学习能力和责任心，能自我激励，具备较强的独立处理事务的能力。 岗位职责： 1、负责公司的品牌推广，制定品牌市场推广方案（年度、季度整合传播计划和策略指引），推广的创意策略以及媒介策略，并监督实施； 2、针对公司所在行业进行品牌宣传和产品推广； 3、针对目标客户群体进行品牌宣传推广； 4、建立公司品牌的公众形象； 5、组织举办各种类型的推广活动，积极扩展交流； 6、与媒体建立深入的战略合作关系，保持长期的良好关系； 7、完成集团领导交办的其他事务及集团董事会部署的任务。

职责描述： 1.全面负责处理酒店的总体事务，以身作则、与酒店全体员工共同努力及时完成酒店所确定的各项指标。 2.严格贯撤执行公司经营理念，经营方针和管理目标。贯彻执行酒店各项规章制度及工作指令，承担酒店各项的经营管理责任； 3.负责酒店各部门经营目标、经营计划、管理目标的制定。对酒店各部门的经营指标、成本费用、预算指标、人力成本控制目标及管理目标全权负责，通过计划、组织、协调、控制等经营管理方式和措施实现各项经营管理目标，确保客房、餐饮、会议各项经营指标顺利完成； 3.负责酒店各部门月度、季度、半年度、年度经营分析，及时上报投资人，实时掌握酒店经营完成状态；严格执行财务内控管理制度，每月审核各项报表，把控成本费用支出，确保实现月度利润； 4.负责完善、优化酒店管理制度和操作流程、协调配合各分管经理，不断提升服务品质和工作效率；务实创新，疏理完善品质服务管理体系，打造服务软实力、提示品质服务和特色服务； 5.负责酒店业务创新推广，协调各分管经理按计划实施，并及时跟进落实软硬件改造工程； 6.重视宾客满意度，优化宾客意见收集、反馈、改进规程，及时重点跟进宾客意见整改，对重大宾客投诉采取及时、合理的解决途径； 7.负责建立健全的酒店安全制度，落实防范应急措施，确保无安全事故和重大投诉发生； 8.加强酒店文化建设，传递团队精神，努力为员工提供快乐、健康、良好的工作环境和氛围，坚持以人为本的服务管理理念；培养人才、指导各部门的工作，提高整个酒店的服务质量和员工素质。 任职要求： 1、具有敏锐的市场感知及客户开发能力，熟悉酒店整体运营，具有大专及大专以上学历。接受过酒店专业管理培训优先。 2、有3年以上酒店管理经验，星级酒店或会议型酒店管理经验者优先。 3、具有较强的领导能力、判断决策能力、人际能力、沟通能力、影响力、计划与执行能力、客户服务能力。 4、身体健康、较强的抗压力，敬业、工作细致、认真、严谨，具有团队精神、善于协调内部及外部关系。

Position Summary 职位简述： Under the general guidance and supervision of the –Director of Business Development, implements all sales activities and maximizes hotel business opportunities. The DOS also represents the hotel towards customers and business partners keeping in mind the result of further strengthening the brand image in Guangzhou. It is required that he/she, together with the team, develops further product knowledge of the hotel. 在商务发展总监的监督和指导下实施销售活动，扩大酒店的商业机会。在对客户和对商业伙伴时，销售总监也代表酒店方，因此要将加强广州希尔顿品牌形象铭记于心。他/她必须带领团队，进一步加深对酒店产品知识。 Minimum College Degree 专科以上学历   At least 3 years working experiences in sales as Director level with knowledge in corporate and travel segment 3年以上销售领域总监级别工作经验，熟悉企业和旅游板块 Previous working experience in a hotel chain (local or international) 有连锁酒店（当地和国际）工作经验 Guangzhou or South China experience is a plus. 有广州或华南地区销售经验者优先   Fluency in level of English and Mandarin 中英文流利 Additional language will be a plus but not necessary 掌握第二门外语者优先 Computer skills, Delphi will be an advantage 熟练电脑操作，会Delphi系统者优先 Preferably speaking Cantonese 懂粤语者优先 Good interpersonal skills, strong leadership and aptitude. 良好的人际交往能力，具有领导能力 Pleasant and out-going personality. 个性外向，容易相处 Able to work under pressure and with minimum supervision. 适应高压独立工作 Able to develop and train subordinates. 能发展和培养下属 Possess strong administration and management skills. 具备优秀的行政及管理技巧

职责描述： 1. 全面负责酒店的经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 任职要求： 1.三年以上主题精品酒店或高端小型民宿项目总经理任职经历，以往任职酒店品牌及经营效益良好，擅长提供管家式服务管理及酒店各类主题活动策划与运作。 2.候选人个人形象佳，同等条件下女优先，熟悉广州酒店市场者优先 3. 熟悉酒店各部门服务及管理流程。 4. 善于管理和经营团队，事业心强。

请在简历上附上近照，我们会自动拒绝所有不带照片的简历，并请提供英文简历至邮箱kaka.zhang@gardenhotel.com，谢谢。 Please be aware that we will automatically reject all resumes without photos, and please send your English CV to kaka.zhang@gardenhotel.com. Thank you. 【任职条件】 [Job Requirements]  1、大专或以上学历，具有五年以上相关管理工作经验； College degree or above, over fiveyears experience in management. 年龄：30~50岁，身高：男170CM以上、女160CM以上； Age: 30~50 years, Height: male 170CM orabove, female 160CM or above; 2、基本技能要求：英语4级，计算机操作熟练； Basic Skill Requirements: English CET-4, familiar with computer operation. 曾从事高端会所管理或酒店行政楼层管理或高星级酒店（部门负责人）运营管理及相关工作； Have been engaged in club management orexperience in high-star hotel management and related work 具有丰富的销售理论和经验，有敏锐的市场触觉， 掌握握熟练的销售技巧，具备良好的管理、组织、判断、决策、创新、应变及组织协调能力； Have a wealth of sales theory andexperience, have a keen market sense, master skilled sales skills, with goodmanagement, organization, judgment, decision-making, innovation, contingencyand organization and coordination capacity; 3、具有高度的责任心，进取心和敬业奉献的精神； With a high sense of responsibility,enterprise and dedication to the spirit of dedication; 具有优秀的社会活动能力，熟悉主要客户的基本状况，同客户保持良好关系； With excellent social activitiesability, familiar with the basic situation of key customers, maintain goodrelations with customers; 4、掌握雇员激励、良好沟通和组织协调能力； Master employee motivation, goodcommunication and organization and coordination skills. 【工作描述】 [Job Description]  会所总监:是本部门的最高行政主管，全面负责本部门的工作。会所主任应严格遵守酒店的规章制度和部门的工作程序。负责俱乐部的整体经营管理，制定和实施经营策略，管理日常经营活动，负责销售流程，制定销售目标，推导销售计划，完成销售目标，实现盈利目标，培训和考核员工，监控服务质量，控制成本，提高客户满意度，处理突发事件等。 Club director ：Theclub director is the highest administrative director of the department andtakes charge of the overall work of the department. The club director shallstrictly follow the rules and regulations of the hotel and the work proceduresof the department. Responsible for the overall operation and management of theclub, formulating and implementing operational strategies, managing dailyoperational activities, responsible for sales process, establishing salesgoals, derive sales plans, meeting sales goals, meeting P+L goals, as well astraining and evaluating staff, monitoring service quality, controlling costs,improving customer satisfaction, and handling emergencies, etc.

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上中高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

【岗位职责】 1、全面负责酒店运营管理工作；  2、执行公司产品、对客服务、品牌、价格等标准，根据公司要求，监控分店服务质量，及时处理宾客投诉和意见，提升宾客满意度，增进客户体验感受；  3、组建团队，带领酒店全体员工共同努力完成酒店的各项经营管理指标；  4、与投资人保持良好关系，处理并解决好投资人对酒店经营管理的诉求；  5、推广分店品牌和维护品牌形象，保障分店及品牌的良好口碑。 【任职资格】  1、5年以上中高端度假型酒店或高星酒店从业经验，熟悉酒店整体运营及管理； 2、熟悉度假型酒店管理，熟悉餐饮、康乐设施的运营管理；  3、善于团队建设和成本控制，良好的沟通能力；  4、具备强效的执行力、协调能力、创新能力和危机处理能力；  5、热爱生活，热爱旅行，自身拥有美好的生活方式，热爱实践并不断学习和创造生活美学。 备注：能接受全国派遣者优先考虑。

该岗位工作地点为：珠海香洲 岗位职责 1、制定门店经营方向和管理目标，包括制定一系列规章制度和服务操作规程，规定各级管理人员和员工的职责，并监督贯彻执行。 2、对本行业各种动向有高度的敏感性，制定市场拓展计划，带领经营管理团队进行全面的推广销售。详细阅读和分析每月报表，检查营业进度与营业计划完成情况，并采取对策，保证经营业务顺利进行。 3、 了解行业发展趋势，研究发展新产品和新服务，定期更新餐厅大菜单和特选菜单。 4、不定期进行各大酒店、酒楼的菜肴调研工作，了解饮食市场动态: (1)当地竞争对手的会议餐档次、价格、菜肴特点及服务水平等。 (2)当地代表性企业宴会、婚宴的菜肴水准、价格、特色、经营方式和管理水平。 (3)了解主要竞争对手餐饮经营的重大缺陷。 (4)当地顾客的饮食口味、消费习惯、消费群体的特征、付款方式等。 (5)当地餐饮消费市场能够接受的餐饮宣传、促销的形式等。 5、监控各餐厅、厨房的管理。 监控服务质量，不断改进提高质量。 6、根据公司设定的预算的财务参数，有效的监控和分析各项经营指标，合理控制成本。 7、考核餐厅厅面经理级和各点主管工作考核。 8、深入现场征求客人对餐饮和服务质量的意见，处理客人的投诉。 9、组织实施员工培训。 10、负责门店的安全和饮食卫生达到国家法律法规的要求。 11、定期同核心经营管理层研究，针对市场需求策划餐营销活动并组织实施。 12、与各界人土保持良好的公共关系，树立门店形象，并代表门店出面接待重要贵宾。 岗位要求 1、大专以上学历，酒店或营销相关管理专业。 2、 从事餐饮行业工作8 年以上，具有5年以上相关高层管理工作经验。 3、 熟悉大型餐饮各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

【岗位职责】 1、建立并管理一个高效的厨房团队、监督所有西厨房的出品； 2、协助行政总厨一起制定员工工作日程安排； 3、协助行政总厨和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制； 4、在行政总厨的领导下开展新菜肴的试菜和开发工作； 5、协助行政总厨召开所管辖部门的每日例会； 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等； 7、监督所有供应食品的质量与数量； 8、监督各厨房收到的食品的质量与数量； 9、将相关信息传达给行政总厨； 10、经常检查厨房设备，做好维护工作； 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜； 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识； 13、与本各部门建立良好的联系； 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生的执行情况； 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出； 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片。 【岗位要求】 1、4-5年在国际星级酒店工作相关经验； 2、酒店厨房专业知识及领导能力，根据标准的菜谱制作高质量的食品菜单；  3、具备优秀的书面和口头表达能力，具有很强的计划、组织、沟通、协调、领导能力； 4、熟练运用办公软件及相关管理软件。

【岗位职责】 1、建立并管理一个高效的厨房团队、监督所有西厨房的出品； 2、协助行政总厨一起制定员工工作日程安排； 3、协助行政总厨和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制； 4、在行政总厨的领导下开展新菜肴的试菜和开发工作； 5、协助行政总厨召开所管辖部门的每日例会； 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等； 7、监督所有供应食品的质量与数量； 8、监督各厨房收到的食品的质量与数量； 9、将相关信息传达给行政总厨； 10、经常检查厨房设备，做好维护工作； 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜； 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识； 13、与本各部门建立良好的联系； 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生的执行情况； 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出； 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片。 【岗位要求】 1、4-5年在国际星级酒店工作相关经验； 2、酒店厨房专业知识及领导能力，根据标准的菜谱制作高质量的食品菜单；  3、具备优秀的书面和口头表达能力，具有很强的计划、组织、沟通、协调、领导能力； 4、熟练运用办公软件及相关管理软件。

Banyan Tree Guangzhou Knowledge City 广州知识城悦榕庄（筹备） Angsana Zhoushan 舟山悦椿酒店（筹备） Dhawa Beihai Weizhou Island 北海涠洲岛悦苑酒店（筹备） 1.Ensures the efficient and effective management of the sales division towards the attainment of the overall company objectives and operational goals 确保以高效及时的销售团队管理实现公司的整体目标和运营目标 2.Develops strategies for forecasting and analyzing sales needs and developing effective product responses, delivery systems and methods of measuring and evaluating results. 开发新的销售战略预测及分析销售需求，开发有效地产品回馈信息，传达系统，及衡量牌价 结果的新方法 3.Plans, develops and executives marketing plans to provide direction and a specific plan of action. 有效计划，发展及执行市场计划，提供指导性和具体的行动计划 4.Develops new and/or improved products to improve the competitiveness and maximize profitability; promotes marketing awareness and clearly communicates the marketing objectives to support the achievement of plans and sales goals. 开发新的/或改进产品，提高竞争力和利润最大化，提升营销意识，明确的传达营标有效支 持实现销售计划和目标 5.Plans, manages and evaluates the financial operations of the sales division to ensure cost effectiveness and optimum utilization of resources. 计划，管理及评估销售部门的财务报告，确保费用的有效支出及资源的优化利用。 6.Prepares and presents an annual profit plan/budget for approval. 编制及提交年度利润及预算计划，并获取批准 7.Monitors and controls expenditure, identifies significant deviation(s) and determines the reason(s) for such deviation(s). Authorizes variances or takes corrective measures to stay within the allocations and ensures that results produced continue to justify expenditure. 监督及控制费用的支出，核实最大数值的偏差及原因。在费用分担方面采取纠正的措施及批准差异维护数据结果有效及费用支出的调整、 8.Develops, implements and evaluates short-term tactics and long-range sales plans and programs focused on customer needs and expectations. 以客户的需求及预期制定执行及评估短期计划和长期销售计划及销售方案。 9.Identifies and researches practical and academic trends as they related to the hospitality/service industry. Forecasts impact on previously established company needs, current policies and program/product design. 识别和研究与酒店服务业相关的实用性及学术性的发展方向，预测对目前公司需求，及相关流程及项目产品规划的影响力， 10.Identifies the needs for timely adjustment of marketing plans and priorities to meet the changing economic and competitive conditions. 认准实时调整销售目标的需求，提前做好应对不断变化的经济及竞争局势。 11.Directs the development of effective public relations, advertising and promotional campaigns utilizing a variety of media resources to support the organization in reaching its stated objectives; develops systems to measure and evaluate the effectiveness of media campaigns, the utilization, acceptance and consumer popularity of new/improved product lines and the net effect on the property’s position in terms of increasing competitive advantage. 指导和发展有效的公共关系，利用广告和媒体资源的各种宣传活动支持既定目标，开发系统以衡量媒动，利用率，接受度和新产品的客户满意度和关于增加竞争优势的净影响力。 12.Provides direction, leadership and support to division associates; plans, supervises and evaluates their work; develops, communicates and enforces policies, priorities, procedures and administrative standards; provides training and creates opportunities for growth and development; defines job authorities, assigns accounts and market segment responsibilities; sets individual goals and establishes standards of performance; approves all personnel action (including promotions, demotions, discipline and involuntary terminations). 指导，领导和支持部门员工；规划，监督和评价部门员工的工作；发展及沟通确保政策执行；优先事项，程序及管理标准；为部门员工提供及创造培训和职业成长发展的机会；明确岗位责权，分配市场份额；设置个人工作目标和绩效标准，批准部门员工的行动计划（包括晋升，降职，违纪处分和非自愿离职。 13.Maintains an efficient administration by preparing and submitting to the Chief Executive Officer regular reports on time. 通过按时向行政办公室提供常规报告有效维护部门的管理。

Banyan Tree Guangzhou Knowledge City 广州知识城悦榕庄（筹备） Angsana Zhoushan 舟山悦椿酒店（筹备） Dhawa Beihai Weizhou Island 北海涠洲岛悦苑酒店（筹备）  Key Responsibilities:  1.To hire, terminate, train, assign job, discipline, promote, recommend salary & wage rates, including increment, duty hours, and day-to-day conduct, and standards of accounting staffs. 负责财务人员的招聘、解聘、培训、工作分配、管理、提升、薪资水平建议，包括加薪、工作时间，日常行为和标准。 2.To maintain adequate financial control and to produce reliable accounting records and financial data to the operation management for decision-making.  维持适当的财务管控，编制可信的会计记录和财务数据，供运营管理层作决策。 3.To ensure hotel operation complied with the hotel management agreement and the local statutory / fiscal requirements. 确保酒店运营遵守酒店管理合同、当地法规或财政要求。 4.To ensure the corporate reporting requirements meet in a timing basis.   确保按时上交集团要求的报告。 5.To maintain an adequate internal control system for a most cost-effective control of hotel’s assets and profits is in place.  实行适当的内部管控制度，以最低成本管理酒店资产和收益。 6.To produce timely financial reports and statistics as required by head office and local regulations. 按照总部和当地法规要求，按时出具财务报告和统计数字。 7.To comply with all standard operating procedures (SOP) and other policies issued by head office. 遵从总部发布的所有标准操作程序和其他政策。 8.To obtain proper permits and license for importation, currency transfers, tax registration, and hotel operation. 取得进口、货币兑换、税务注册和酒店运营相关执照和许可。 9.To ensure the local tax matters including business tax, company income tax, and personal income tax including tax-saving, proper deduction, and remittance of tax payment are adequately handled in conjunction with the owner. 与业主一起，确保地方税务事宜得到妥善处理，包括营业税、公司所得税、个人所得税的节税、适当减税和缴税。 10.To project and manage cash flow in an efficient manner. 高效地规划并管理现金流动。 11.To maintain an adequate purchasing procedure to ensure the purchases are made in the most cost efficient way. 保持适度的采购程序，确保所购物品具有高性价比。 12.To approve, update and safe keep all contracts, leases and other legal documents and ensures their safekeeping. 批准、更新并妥善保管所有合同、租约和其他法律文件。 13.To act as authorized signatory, ensuring that allowances, adjustments, purchase requests, checks and other documents are approved accordingly. 担任授权鉴名人，确保折让，调整，请购单，支票和其他文件得到相应批准。 14.To maintain adequate insurance coverage for all entities supervised. 为所管理的所有酒店购买适当保险。 15.To conduct internal audits to ensure the operation compliance with company polices and procedures to improve the accounting controls in hotel. 进行内部审计，以确保运营遵从集团政策与程序，提高酒店的财务管控。 16.To ensure the capital expenditure policies are complied by operations. 确保运营遵从资本支出政策。 17.To maintain adequate the security and backup procedures related to Information System Management for financial system. 为财务制度维持适当的与信息系统管理有关的安全与备份程序。 18.To conduct training, career development, and succession plan for Finance personnel.  开展财务人员培训、职业发展和继任计划。 19.To report and keep the Group Managing Director – Finance updated of all major financial matters. 向集团财务管理总监汇报，并使其随时了解所有重大财务事宜。 20.To ensure that General Manager is fully familiar with all legal and polices contained in the Group’s policies and procedures. 确保总经理充分熟悉集团政策与程序中包含的所有法律和政策。

岗位职责 1.根据公司的发展战略，制定及执行公司的市场销售计划。 2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3.分析市场动向、特点和发展趋势，设立市场目标。 4.走访客户，根据市场变化，并不断改进服务工作。 5.审核服务活动的策划方案，组织员工工作。 6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8.对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 岗位要求 1.大专以上文化程度；3年以上同岗位工作经验。 2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6.英语口语和书写流利。