§
Attends andcontributes to all meetings as required.
按要求出席所有的会议并对会议作出贡献。
§
Ensures servicesprovided by the department are always available and are always carried out todefine Standard with the utmost efficiency, consistency and courtesy asdetailed in the Department Operation Manual.
确保随时提供所需的服务,并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
§
Ensures providecourteous and professional service at all times.
始终提供礼貌且专业的服务。
§
Maintain anup-to-date awareness of hotel product knowledge, current promotion, policychanges and appropriate internal communication.
保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。
§
Attend the trainingon time to improve skill and knowledge.
按时参加酒店及部门的培训,以提高技能和知识。
§
Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems if no immediate solution can be found.
熟悉并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
§
Ensures highstandards of personal presentation & grooming.
保持高标准的个人形象和仪容仪表。
§
Maintains positiveguest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
§
Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the hotel, industry and company.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。