岗位职责 1、在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2、熟悉各种原材料的名称、产地、特点、价格、起成率、淡旺季，协助厨师长检查购进货源的鲜活、质量、数量必须符合要求，发现问题，及时向领班、主管汇报。 3、按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务 岗位要求 1、熟悉西/韩日/东南亚饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 2、了解食品卫生法。 3、能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 4、一定的文字语言表达能力。 5、重庆范围内，能现场面试者优先考虑。

1、能制作各种网红生日蛋糕 2、能吃苦耐劳，有责任心 3、目前在重庆，能来现场面试的优先考虑

-Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business -根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 -Services existing business through management of account bases -通过客户管理，向现有的客户提供服务。 -Sell all facets of the hotel -销售酒店的所有设施。 -Develop and maintain a regular pattern of sales calls, meeting with principals of target market -设立和保持定期的销售拜访模式，与目标市场的主要人物会面。

·Conducts shift briefings to ensure hotel activities and operational requirements are known   进行交接班说明，确保了解酒店的活动和运营要求。 ·Prepares a selection of rolls and breads  制作各式面包。 ·Prepares a selection of specialty items  制作各种特色食品。 ·Prepares a selection of bread art  制作各种面点。 ·Requisition supply items as needed from storerooms; assist in receiving items and taking inventory.  向库房申请所需的用品；协助接收物品和盘存的工作。 ·Set up work station as required to include mis en place, tools, equipment and supplies.  必要时整理布置工作台，包括摆设，工具，设备和用品。 ·Maintain sanitation, cleanliness, safety and health standards. Inspect the sanitation, operation and cleanliness of all tools, equipment and supplies, including ovens.  Alert management of potentially serious issues.    保持卫生，清洁，安全和健康标准。检查所有工具，设备和包括烤箱在内的用品的卫生，运行和清洁情况。就有可能发生的严重问题提醒管理层。 ·Clean and/or break down work station and complete closing duties including transporting dirty pots to the pot wash station, sterilizing and cleaning cutting boards and work tables, and preparing station for the next day’s activities.     清洁和拆卸工作台并完成收尾工作，包括将脏的器具送到清洗站，消毒和清洁案板和工作台，为第二天的工作做好准备。 ·Maintains personal hygiene   保持个人卫生。

职位描述: 1. 用英语为宾客提供优质的酒水服务。 2. 出品酒水并进行收费酒水的销售。 3. 吧台的日常和月盘点，填写销售盘点表。 4. 吧台日常酒水的申领，补充和保管。 5. 吧台设备、用品的保养使其正常运转。 6.协助副经理进行部分管理 任职条件: 1.能使用英语进行日常沟通。 2.两年以上酒水出品经验，一定的管理经验 3.良好的酒水知识，热爱本职工作，有责任心，能吃苦耐劳。 4.身体健康，仪表端庄。 5.该岗位需每周工作6天             福利： 1. 双人住宿 2.一日三餐国际自助餐厅 3. 吧台饮料畅饮 4. 度假村内所有娱乐活动及场地设施免费使用 5. 机场接送服务 6. 工作满一年往返度假村和住址机票 7. 完善的工作意外伤害保险及社会保险 8. 国际化G.O团队 9. 拥有登台演出的机会 10. 每年轮换海外及大中华区度假村工作机会 11. Club Med海外度假村免费房间 12. 快速晋升通道

岗位职责 - 拟定和执行所有线上渠道的销售计划，包括但不限于OTA，微信，以及其他相关线上渠道。 - 开发新的产品或改进产品，提高竞争力和利润最大化，提升营销意识，明确的传达营销目标，有效支持实现销售计划和目标。 - 将对市场相关信息的变化，竞争对手的趋势和对市场的大致观点提供给销售总监，与所有客户保持良好的合作关系。 岗位要求 - 大专及以上学历。 - 两年以上五星级酒店销售工作经验。 - 具备优秀的沟通能力和谈判技巧。

岗位职责 - 负责酒店MICE渠道开发，所有团队的挖掘、跟进和接洽，活动部署，合同签订和拟定相关通知给到相关部门 - 负责酒店会议设施和各种内外活动的安排和使用 - 协调解决客户问题以便达到客户的最大满意度 岗位要求 - 优秀的谈判和沟通技巧 - 精通相关紧急事务的处理程序 - 相似酒店工作背景

1.负责实现自己的市场部分的客房和餐饮的目标。 2.代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 3.协助会议销售总监开发并制作销售计划，并准备预算。 4.各部门之间协调，确保为客人提供高水准服务,达到其预计希望。

FINANCIAL RETURNS财务回报 ·Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures   根据洲际酒店集团的业务发展标准操作流程，验证所分配客户的潜力，并制定客户计划 ·Develop the assigned account portfolio to meet set goals and maximise profitability  开发指定的客户组合，以满足设定的目标和最大化的利润 ·Gather information on current and prospective clients / contacts to generate incremental business  收集当前和潜在客户/联系人的信息，以产生增量业务 ·Maintain effective control of sales expenses  保持对销售费用的有效控制 PEOPLE 团队 ·Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures  使用客户互动和公开可用的工具来监控竞争对手的活动，因为它涉及到酒店和客户组合，并根据酒店流程与关键利益相关者共享相关信息 ·Provide feedback to management on changing market conditions, including competition and market trends  向管理层提供市场情况的反馈，包括竞争和市场趋势 ·Involve Director of Sales where appropriate on sales calls and sales meetings  适当时让销售总监参与销售电话和销售会议 ·Communicate to his/her superior any issues encountered and other relevant information  与他/她的上级沟通遇到的任何问题和其他相关信息 ·Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required  根据需要参加或参与培训、每日简报和其他会议 ·Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities  在适当的情况下，监督、管理和培训业务开发主管和业务开发协调员，使其履行职责 GUEST EXPERIENCE 宾客体验 ·Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff  在自己的客户组合中建立关系网，与关键决策者和其他相关人员建立关系 ·Conduct client meetings as well as planning and coordinating site introduction tours and inspections  组织客户会议，规划和协调现场介绍和检查 ·Handle and manage clients’ queries or issues   处理和管理客户的查询或问题 ·Be proactive and responsible for the follow up of new sales leads to enhance guest experience  积极主动地跟进新的销售线索，提高客户体验 ·Develop and maintain contact with business generators (MICE Planners; travel agents; etc.)  开发和维护与业务生成器的联系(MICE Planners; travel agents; etc.) RESPONSIBLE BUSINESS 企业责任 ·Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes  确保所提供的销售系统中所有相关活动的准确记录(i.e. Delphi; Opera; etc.) 以供日后参考及管制之用 ·Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action  更新账户和联系人资料，附加账户计划，确保行动的“实时”信息 ·Develop awareness and reputation of the hotel and the brand in the local community.  提高酒店和品牌在当地社区的知名度和声誉 ·Perform other duties as assigned.  完成分配的其他任务

岗位职责: 1、准备提案和合同，最大限度地提高利润，满足客户的需要。 2、发展数据和建议方案，以满足客户的需求。 3、征求文件及时确认业务。  4、采用外部电话销售，探索，酒店旅游和托管客户招揽新的生意。 5、回顾个人和团队每周目标；建议并采取适当的行动来实现目标的关键结果领域。 6、确保所有材料和品牌标准。 7、将客户要求有效及时地传达给各部门。 8、跟进团队预定的进程确保每天基础上的最大入住率。 9、协助完成每月的订单报告，准备必要的报告提高管理决策和工作活动的批判性评价。 岗位要求： 1、至少三年以上酒店销售经验。 2、熟悉本地市场知识者优先。 3、品牌标准的管理经验。 4、确保团队能够与其他酒店员工和管理者有效协作。 5、知晓合同法。 6、熟练的计算机技能，包括微软办公套件。 7、较强的口头和书面表达能力。 8、较强的谈判技巧。

岗位职责 ： 1、协助酒店管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。 2、对前台和礼宾部的要求提供支持，负责客人满意度以及团体的入住手续办理。 3、负责处理宾客的问题和投诉及重要宾客的迎领工作。 4、随时了解酒店的产品知识，活动，宴会，功能和大事件，鼓励客人运用酒店的服务与设备。 5、有效的按照公司既定的政策和程序及时的执行所有的职责和责任，以完成这个职位的总体目标。 6、与酒店其他部门员工保持良好的工作关系，以推动和促进和谐的工作环境。 7、在任何时候都要向公众展示酒店良好的形象。 岗位要求 ： 1、大专以上学历，至少两年以上前厅部主管工作经验，同岗位工作经验2年以上，国际酒店工作经验优先。 2、掌握前厅部工作知识并且十分熟悉前厅部日常运行。 3、熟练运用前台电脑系统，掌握各项功能。 4、熟悉财务知识，熟悉相关信用政策，的英语能力。 5、优秀的管理技能及沟通技巧。 6、优秀的组织以及解决问题的能力。

1.身高165cm及以上，形象气质佳，有亲和力。 2.熟悉接待流程及事项，有相关VIP宾客接待及服务的经验尤佳。 3.具备相应服务对客技巧。 4.能基础英语会话。 5.善于沟通，灵活应变。 6.有责任心，善于团队合作。 7.有执行力。

岗位职责 1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有国际五星级酒店同岗位工作经验2年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

‍ 负责所分配的客房和服务区域的整洁。 当客房处于”请勿打扰”状态时,尊重客人的隐私。 尽可能地为客人提供帮助,响应客人的要求。 按照程序和标准打扫和补给客房用品。 随时保证楼层万能钥匙的安全。 保持手推车的整洁和充分的补给备货。 维持所有的装备处于良好的工作状态。 保持布草房/服务间的整洁和井井有条。 向楼层主管汇报任何布草,家具,固定资产或设备的丢失或损害。 向客房楼层主管报告养护的不足。 按时穿戴正确的制服和名牌。 随时提供有礼貌的和专业的服务。 与本部门和其它部门的同事保持良好的工作关系。 需要时提供开夜床服务。

岗位职责 1.协助保持大堂区域清洁和整齐。 2.向客人提供优良及有效率的服务。 3.保持行李储藏室整洁。 4.协助前厅完成其他服务工作。 岗位要求 1.具备吃苦耐劳、爱岗敬业品德，责任心强，善于与客人沟通交流。 2.有酒店工作经验者优先。

 岗位概述： 1.负责实现自己的市场部分的客房和餐饮的目标。 2.代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 3.管理下属保证所有每日工作任务按时完成。

·In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known   在经理缺席时进行交接班说明，确保了解酒店的活动和运营要求。 ·Prepares, cooks, serves and stores  进行菜肴的制作、烹饪、上餐和存储工作。 ·Communicates politely and display courtesy to guests and internal customers  与客人和内部客户礼貌、友好的交流 。 ·Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards  指导厨房帮手，包括厨师、厨房服务员和管事的工作。 ·Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information   与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。 ·Establishes and maintains effective employee working relationships  与员工建立并保持良好的工作关系 。 ·Attends and participates in daily briefings and other meetings as scheduled  按计划参加并参与每日例会及其它会议。 ·Attends and participates in training sessions as scheduled  按计划参加培训活动 。 ·Prepares in advance food, beverage, material and equipment needed for the service  事先准备服务所需的食品、饮料、材料和设备。 ·Cleans and re-sets his/her working area  清洁并整理工作区域。 ·Implements the hotel and department regulations, policies and procedures including but not limited to:  实施酒店和部门的规定、政策和工作程序，包括但不限于：    House Rules and Regulation  酒店的规则和规定  Health and Safety  健康和安全  Grooming  仪表仪容  Quality  质量  Hygiene and Cleanliness   卫生和清洁 ·Works with Supervisor in manpower planning and management needs  和上级领导一起进行人力规划和管理需求。 ·Works with Supervisor in the preparation and management of the Department’s budget  和上级领导一起编制和管理部门预算。

·Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department  完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 ·Keys revenue journal and distributes to Outlet Mangers and management  编制收入报告，然后分发给餐厅经理和管理层。 ·Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly   管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 ·Controls all food and beverage sales by:  通过以下手段控制餐饮销售： ·Correct recording of guest checks on a timely basis  及时正確记录客人的支票  ·Performs spot checks on outlet checks used  对餐厅的支票应进行定点抽查 ·Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager  所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 ·Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded  监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 ·Ensure banquet controls are being adhered to  确保执行有效的宴会管理 ·Reconciles total outlet sales to total charges  核对餐厅总销售额与总收入是否相符 ·Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.  All rebate credits must be in accordance with Finance Policy.  The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily  确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 ·Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place  对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 ·Audits daily collection of the General Cashiers Summary against the bank in slip  审核每日总出纳的汇总表与存款单是否一致。 ·Audits and reconciles advance payments and ensures payments have been applied  审查核对预付款项，确保付款到位。 ·Works with General Cashier to check all float totals regularly and keeps control on registers in outlets  与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 ·Reconciles revenues on a daily basis via back up page   核对每日收入是否与备份相符。 ·Performs various special projects as requested and assigned by management  按管理层要求和安排执行各种特殊项目。

·Analyses F&B reports  分析餐饮报告。 ·Calculates F&B costs  核算餐饮成本。 ·Compares invoices, requisitions, sales & prepare  reports showing cost  vs  sales.  对比发票、采购申请、销售并编制成本与销售报告。     ·Spot checks on purchasing, receiving, storing, issuing functions and bar inventories.  抽查采购、收货、库存、发货工作的执行情况，及酒吧库存量。 ·Conducts monthly food & butcher tests to determine yields.  每月对食品及粗加工进行测试来测定产出量。 ·Assist to work with the executive chef to prepare standard recipe cost detail.  协助与行政总厨共同制定标准食谱成本细节。 ·Pre-cost all restaurant and banquet menus of all purchases and prepared items. Develop information to pre-cost all food items purchased.  计算所有餐厅及宴会菜单所需采购成本，建立所有食品采购成本的信息。 ·Compares menus vs food cost vs sales price.  比较菜单的食品成本与售价。 ·Controls portion and minimizes- wastages and pilferages.  合理控制出品分量，将浪费和失窃情况降至最低。 ·Security in storage of goods.    确保物品的存储安全。                                                                                                                                                                                                                                                                                                                                                                                                                             ·Checks invoices against goods ordered and received.  核对货品定单及收货与发票是否一致。   ·Checks unit costs.    核对单位成本。                                                    ·Calculates potential food & beverage costs.  计算标准食品和酒水的成本。 ·Produces monthly F&B costs by outlet.  编制各餐厅每月餐饮成本报告。 ·Supervises inventories.  监管存货情况。 ·Checks stores requisitions and receipts against stock records.  检查出库申请和库房收货，以查证库房记录是否正确。 ·Maintains par stock level and reviews regularly.  保持标准库存量并定期审核。 ·Conducts monthly stock checks of F&B 、stationery & general stores.  每月进行食品、文具及总仓的库存盘点。 ·Compiles reports.  编制报表。 ·Investigates and reports any irregularities or excessive costs.  监督并汇报一切不正常或超标准成本。 ·Prepares Monthly F&B Cost Control reports and analyses variances.  准备每月餐饮成本控制报告并对差异进行分析。 ·Makes recommendations on cost reductions.  针对如何降低成本提出合理化建议。 ·Highlights slow-moving stock items.  关注损耗慢的存货项目。 ·Conducts purchase price comparisons.  进行采购价格比较。 ·Conducts periodical purchase price comparisons of food & beverage items as well as operating supplies with other hotels.  定期将食品及物品采购价格与其他酒店作比较。 ·Ensures Daily Receiving Records as prepared.  确保根据要求完成每日收货记录。 ·Goods and services received are in line with quantities, qualities and prices ordered and agreed.  确保验收货品和服务的价格、质量及数量符合已审批的采购申请单要求。 ·Periodically, review and confirm the procedures for receiving merchandise.  定期地对收货程序进行检查及评估。 ·Profitability and popularity analyses of menus and beverage lists.  分析餐单及酒水单的利润率及受欢迎程度。 ·Comparative food & beverage sales and costs summary among other hotels.  与其他酒店比较餐饮销售及成本。 ·Complies with internal control standard and Controller’s Checklist.  执行内部标准控制制度和总监检查清单。 ·Ensures all internal control measures are strictly adhered to at all times.  确保各项内部控制衡量措施的严格执行。 ·Conducts random observation of banquet  随意抽查宴会情况。 ·Observes the operation of cash bars functions.  监控现金酒水吧的运营情况。

·Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware  监督和管理酒店的所有计算机硬件设施的运行，确保所有系统的正确安装和使用，是酒店电脑硬件设施的主要联系人。 ·Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required  确保所有系统均具备维修保养合同，并按照要求进行日常的预防性维护工作。 · Continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to  应不断了解洲际酒店集团批准认可的那些能夠提高酒店的运营效率的信息系统及技术， 包括但不限于： ·Computer Hardware systems and devices including PC LAN technology.   计算机硬件系统及设施，包括计算机局域网技术 ·Software operating and utility systems.  计算机软件应用系统 ·Front Office and Accounts Receivable Property Management Systems.  前厅部和应收账款酒店管理系统 ·Interfaces to and from Front Office Property Management Systems and other Systems.  与前厅部管理系统和其他系统的接口技术 ·Back Office Accounting Systems.  办公区的财务管理系统 ·PC and LAN based Office Automation products.   与计算机和局域网技术有关的的办公自动化产品 ·Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.  内外部电子邮件、传真、扫描软件及其它通讯工具 ·Holidex Plus / Priority Club / Six Continents Club / Frequent Flyer Corporate databases.  Holidex Puls 预订系统，优悦会奖励计划，六洲俱乐部和常飞计划的公司数据库 ·Point Of Sale Systems.  售货点销售系统 ·Guest and Administration Voicemail.  客人和行政管理的语音留言系统 ·Call Accounting.  电话计费系统 ·PABX systems.  内部电话机交换系统 ·Cabling.  布线技术 ·Hub / Switch Management Systems.  集线器和交换机管理系统 ·Electronic Door Locking Computer System.  电子门禁系统 ·Computer Virus protection.  计算机病毒防护 ·Hotel IT Security and Firewalls  酒店信息技术的安全和防火墙技术 ·Maintain an up-to-date list of all computer hardware  保持最新的计算机硬件产品清单 ·Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency  管理计算机系统配置报告、程序控制语言、程序文件及数据文件，确保系统最高效地运行 ·Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions  监督软件的运行状态，通过系统测评技术，记录系统故障及错误，形成系统运行报告，并解决相应问题 ·Installs and tests corporate approved program changes to the hotel computer system(s)  将公司批准的软件安装到酒店计算机系统上并予以测试 ·Investigates and reports software problems to the vendor, or to the Regional, Area or Corporate Office  调查并向供应商，集团区域或地区办公室汇报所有的计算机软件的问题 ·Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable  协助制定、测试并传播酒店计算机系统瘫痪状态下的应急补救措施。 ·Ensures that all computer media saves and back-ups are completed, documented and stored per IHG specifications  确保按照洲际酒店集团的要求记录、保管、备份所有系统信息 ·Maintains uncompromising data and physical security standards  坚决执行信息数据的安全标准 ·Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system  按照洲际酒店集团的安全标准，控制机房钥匙，机房温度，确保电力供应并作好消防安全工作 ·Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries  管理所有的用户名、密码和保证敏感系统和机要信息资源的安全 ·Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion  整齐有续且安全的保管技术及用户资料文件、系统报告、新闻简报及通知 ·Completes and distributes activity reports, program trouble reports, and enhancement list  完成并分发系统工作报告、错误程序报告及系统升级列表 ·Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Director/Manager of Finance and Business Support  完成管理层指派的其它特殊工作，包括但不限于在财务及业务支持经理缺勤时履行财务报告的职能 ·Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Regional Manager of IT.  按照酒店的财务系统安全管理手册要求对系统、安全性及应急措施进行自我审查 ·Follows-up on all outstanding points from the latest EDP audit of his/her hotel  根据最新酒店审计检查报告，跟进所有未尽事宜 ·Serves as the primary associate with all computer-related outside vendors  负责与系统外部供应商接洽 ·Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.  告知相关部门主管领导最新的计算机相关事宜，如信息发布、信息管理系统发展趋势、计算机病毒等 ·Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office  在系统应用程序不能满足酒店现行标准的情况下，协调采购应用程序软件或对其进行升级以满足酒店运营需求 Supervisor （JB7） 主管级（7级）

Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最 大的客人满意度 Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到 特别关照 Inspects all VIP rooms prior to arrival 在贵宾到达前对贵宾房进行检查 Greet VIP guests personally 亲自迎接贵宾 Liaise with other departments and necessary outside contracts to ensure excellent service delivery 与其它部门和必要的外部承包商联系，以确保提供高质量的服务 Oversee maintenance of efficient repeat guest history system 对高效的常客客史档案系统维护实施监管 Promote Inter-Hotel sales and in-house facilities 促进店际销售及完善内部设施 Perform such functions as to include but not be limited to: 行使下列功能，包括但不仅限于: Priority Club and regular guest welcome letters 向优悦会会员和常客致欢迎信 Solicitation of Priority Club applications 发展优悦会会员 Attending to special requests by guests 回应客人提出的特别要求 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 组织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行 Supervise cashiering activities during shift including: 在当班期间监督收银活动，包括: Cash handling and banking procedure 现金处理和银行业务程序 Dealing with irregular payments 处理非法支付情况 Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导 Instructing staff in cash security procedures 就现金安全程序对员工进行指导 Assist Guest Service Manager to handle guest complaint 协助宾客服务经理处理客诉 Develop and implement guest telephone contact systems 开发和应用客人电话联系系统 Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 Compile, analyze and control guest relations’ costs 对客户关系部的成本情况进行编写、分析和控制 Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 Prepare requisitions for amenities on a timely basis 及时准备设备使用申请 Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations 织和召开客户关系部全体人员参加的会议，以加强交流和保证业务的顺利进行

·Daily banking involving the collection of banking envelopes from safe, and the opening, counting and balancing as a whole  每日的银行业务，包括从保险箱中收取现金信封，开启，核数，并进行总体结算。 ·Process petty cash as required and reconcile weekly  按要求处理零用现金，每周进行对账 ·Prepare over and under, balance monthly and present to Business Manager of designate  准备月度账目的出入和结算，然后呈交给相关的业务经理    。 ·Issue and return house bank contracts as required and prepare house bank accounts summary on a monthly basis  按要求签发和回收银行合同，并按月准备酒店银行账目总表。 ·Process due backs daily  每日进行补足出纳备用金的工作 ·Liaise with Department Heads about cashiering problems  与各部门领导就现金使用的问题进行协调 ·Liaise with income auditor  与收入审计员协调工作 ·Monitor hotel exchange rats and adjust as necessary in accordance with Finance Policy  监控酒店的外汇兑换汇率，并依照集团的财务制度进行必要的调整

Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作： Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 Ensure restaurant operating equipment is clean and in working order 确保餐厅运营设备的清洁并正常工作。 Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy 按照酒店的规定保持工服和个人仪表的高标准。 Welcoming guests to the Restaurant, by using the Restaurant name 迎客人光临餐厅，使用餐厅的名称。 Inquiring if they have a reservation and noting it in the reservation book if they do 询问客人是否有预订，如有预定在预订册上做记录。 Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 Being attentive to guest requests 周到的满足客人要求。 Escort guests to their preferred table or reserved table and seat guests according to restaurant standards 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。 Take telephone bookings and document in the Reservation book according to restaurant standards 接听电话订位并按餐厅的规范在预订冊上记录。 Train wait staff and bus staff in hostess standards 按领位员的标准培训员工。 Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。 Maintain responsibility of cleanliness of hostess stations  保持迎宾台的清洁。 Maintain responsibility of cleanliness of all menus and drink menus 保持所有菜单和饮料单的清洁。 Assist with beverage service 协助饮料服务。 Assist with food service 协助食品服务。 Maintain detailed knowledge of menu, including daily specials 对菜单有具体的了解，包括每日特价。 Ensure tables are cleared quietly and efficiently 确保迅速且高效的清理餐桌。 Carry food and beverage trays in a safe manner to minimize breakages 安全的举餐盘使破损将到最低。 Complete dockets accurately and clearly 准确和清楚的填写收据。 Maintain current information on all general activities of the hotel 了解当前酒店所有的活动。

Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲际酒店及度假村前厅部工作手册中规定的工作程序，确保所有客人进行交接班说明工 作，确定了解酒店活动和运营要求和抵店和离店时均有服务人员为其提送行李，甚至为其储 存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况， 重点留意贵宾、优悦会会员和团组的活动。 To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly与宾客关系主任密切合作，以确保贵宾和优悦会会员的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours在高峰期对门僮进行协助，并监督对车道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前 所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整 洁的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)负责(通过发现培训需要)对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and itssurrounding areas确保所有员工了解并熟知酒店设施及周边区域的情况。Ensure that the surrounding areas at the lobby level and main entrance are clean确保大厅和正门周边区域的清洁。Supervise the Parking Valets in handling guests’ vehicles properly监督停车场服务员对客人车辆合适处理。Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery负责报纸预订工作，并与报纸供应商协调早晨送报事宜。监督应接服务员送报情况。Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly确保所有设备(手推车等)保养良好并得到准确记录。Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures熟知紧急情况疏散和防火工作程序，并确保所有穿著酒店工服装的员工了解这些程序。Familiar with relevant works of epidemic prevention and control. 熟悉疫情防控相关工作。Assist Front Desk to check in & check out for guests.协助前台为客人办理入住以及退房。