岗位职责 1、负责通过公关和促销活动实现集团和酒店在本地和国际上的定位目标。 2、协助销售总监开发公关促销计划及制作预算。 3、与媒体、本地社区、客户及酒店总部保持密切联系，代表、宣传酒店形象。 4、保证所有的宣传资料和广告都达到集团的标准，维护酒店的良好形象和定位。 5、开拓并实施公关活动，负责制作促销资料、对媒体宣传资料及安排在媒体对饭店的报道。 6、开发并跟进酒店的各项市场活动。 岗位要求 1、与媒体、各营销渠道及组织机构沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。 2、积极主动组织丰富的市场公关及广告媒体的会议活动。 3、发布酒店重大事件及促销新闻。 4、建立，保持与广告商和公共关系组织的关系。 5、在本地市场内，通过参加各种营销活动，树立饭店的形象。 6、负责各类材料、图片、数据库，资料库和文档等。 7、维护酒店和集团的形象。 8、监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。 9、计划与协调酒店赞助的活动。 10、发现并组织有关赞助活动去提高酒店在市场的形象。 11、参与准备和制定部门/小部门/分部门的目标。 12、开发并执行市场公关/广告媒体计划去完成整个酒店的目标与媒体，并与公关客户保持联系。 13、参与准备战略计划。 14、积极地与主流媒体交流去提高酒店在市场的曝光率或撰写文章。 15、掌握市场营销数据。 16、主动承担发展，执行酒店年度公关计划和广告活动。 17、在销售总监的指导下，组织活动包括邀请媒体，本地重要人物，公司客户，旅行社和其他相关客人。 18、在团队内有效的工作。 19、遵守酒店酒店的行为准则。 20、遵守酒店酒店员工守则。 21、遵守酒店酒店的政策及程序。

岗位职责 1、为商务发展部总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、同商务发展总监和收益经理一同制定市场推广战略和促销活动。 4、通过发展并实施销售市场推广策略达到收益目标。 5、根据外部环境可能对销售产生的因素，制定不同的方案。 6、根据市场变化趋势，寻找竞争优势，提高市场份额。 7、分析市场机会，制定具体目标，发展并有效实施策略和计划。 8、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 9、评估、掌握市场动态和趋势。 10、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 11根据客户的需求，不时向客户更新酒店优惠政策。 12、针对特殊客户群体制定特殊的市场销售方案。 13、有效管理时间。 14、分配销售市场、划分客户类型。简而言之，把时间管理概念有效灌输给销售、宴会的同事。 15、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 16、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 17、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 18、与商务发展总监、总经理、部门经理和客户保持良好的沟通。 19、能够为客户呈现良好的酒店介绍及描述。 岗位要求 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、酒店专业或相关经验的优先

岗位职责 §  Plans and implements hotel’s Marketing Communications policies and procedures. 制定和执行酒店市场传讯政策程序。 §  Directs press relations including preparation of news releases and feature articles, making arrangements for interviews and photo and video shootings between company and press, radio, and television representatives. 主导媒体关系，包括：新闻发布和主要文章的准备、各媒体对酒店采访摄影录像的安排等。 §  Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public. 协助酒店员工在对外讲话、信函和文章方面的准备。 §  Advises on the preparation and presentation of product shows, displays and exhibits. 为酒店产品展览的准备和演示提供建议。 §  Coordinates with marketing and advertising personnel the advertising and sales promotion material with public relations objectives. 与营销和广告相关的员工协调准备一切与公共关系相关的广告和销售推广资料。 §  Advises management on community relations’ projects and activities. 为社会团体项目和活动管理提供相关建议。 岗位要求 §  Ensures high standards of personal presentation & grooming. 确保个人精神面貌的高度标准性。 §  Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. 任何时候都展现有责任的管理和行为，为酒店管理层和凯悦国际建立正面的形象。

1、负责实现酒店的客房和餐饮销售目标。 2、协助市场销售总监制订销售市场计划及预算。 3、代表酒店通过客户关系管理，与本地和国际市场的客户保持密切的联系并推销酒店。 4、确保酒店经营符合旅游行业法规,商业运营法规。 5、管理团队员工表现及工作效率的提高。 岗位要求 1、熟悉长沙本地市场，能够掌握和理解市场和竞争，了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 2、大专以上学历。有一年同岗位工作经验者优先考虑。 3、掌握一定的市场销售知识和技巧，全面了解本酒店的产品和服务。 4、具备领导才能，了解所负责部门对各职位的责任 5、具备优秀的中，英文口头表达及书写能力，英语流利。

岗位职责： 1.负责每天饼房的运作，确保维持饼房食品高品质； 2.承担饼房的工作职责； 3.完成所有与饼房相关的工作； 4.控制、监测并领导整个饼房的运作； 5.确保月度库存盘点正确并做好成本控制； 5.全权负责起饼房的运作； 6.负责饼房员工岗上培训。 岗位要求： 1、具有西饼房相关管理工作经验5年以上。 2、熟悉西式饼房和面包制作，有一定的创新意识。 3、良好的专业英文沟通能力。

岗位职责 1.在经理带领下，负责SPA部的日常经营管理工作，对各项经营管理指标负责 2.审定SPA部的市场营销方案，不断开拓市场 3.提高SPA部的管理水平、服务质量 岗位要求 1.良好的英文书写和表达能力 2.具有良好的协调沟通

【岗位职责】 1.协调销售部门的所预定的各种会议组的所有要求。    2.实现所有宴会和会议销售计划，其中包括宴会市场分类和营销计划。  3.积极参与实现部门目标，有助于市场营销预算。 4.征集并预定从各个渠道获得的宴会业务。  5.处理所有电话及入店客人关于宴会场地的问询。  6.协调销售部门和宴会部门之间的销售业绩以保证适当的空间利用率，产生最大的收益。 7.针对临时宴会，与各个运营部门协调会议细节。  8.负责保证宴会相关信息正确传递给相关部门。  【岗位要求】 1.学士学位/CMP认证者优先。  2.至少2-3年酒店销售经验。   3.具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。  4.具有解决问题，推理，号召，组织和培训能力。 5.精通微软办公软件。  6.良好的中英文写作技能。

岗位职责 1.负责健身中心各项目的经营策划，协助中心总监完成销售任务； 2.根据公司需要对员工进行各种培训以提高工作水平，保护员工热情及动力； 3.周边市场拓展、合作及外销工作； 4.处理重大宾客投诉，维护酒店利益。 岗位要求 1.大专以上学历，有相同岗位工作经验3年以上； 2.有拓展市场，发展业务的能力； 3.掌握酒店基础管理知识，懂得成本管理与核算，熟悉康乐设施管理，了解市场营销学和公关知识。

Major Function 主要功能 : Ensure that all corporation & group businesses are handled professionally and under superior Manager in maximizing the Revenue. Major Responsibilites责任概要: Exploring and following corporation & group account with professional skills by internal strategies.   Profile of Competency 工作能力: Minimum 3-year similar work experience in hotel industry from a sizeable international hotel organization with sales / operation experience. Knowledge of local market and business practise. Ability to comply reports as required using appropriate computer software. Good interpersonal skills. Ability to communicate effectively with various departments.   Language 语言能力:    Proficiency in written & spoken English. Education 教育:  Good general education, preferably University graduates. 

Duties & Responsibilities： 职责义务： Assist to Executive housekeeper in all area of the laundry department. Coordinate very close with engineer to maintain the equipment. 协助行政管家管理洗衣房的所有区域。与工程师密切配合，维护设备。 Responsible for the operation and production of dry-cleaning service & laundry service provided to guest to ensure hotel standard is met and resolve all guests complaints with respect. Oversee and monitor the application of detergent and use of machine to ensure the protection of hotel and guests property. Conduct Interviewing, counselling and training to all staff to ensure quality service is provided to hotel guests and staff are work at their best. 负责为客人提供干洗和洗衣服务的操作和生产，以确保符合酒店标准，并尊重客人的投诉。监督和监督清洁剂的使用和机器的使用，确保酒店和客人的财产安全。对所有员工进行面试、咨询和培训，确保酒店为客人提供高质量的服务，使员工处于最佳状态。 Plans and schedule the day-to-work activities of laundry personnel, ensuring that all hotel and guests requirements are met and taking to consideration the occupancy and business forecast and preventive maintenance schedules. 计划和安排洗衣房员工的日常工作，确保所有酒店和客人的要求得到满足，并考虑到入住率和业务预测以及预防性维护计划。 Evaluate staff half yearly. Reports infraction with proper recommendation for disciplinary action as well as, comments those who has done good performance. 每半年对员工进行评估。报告违规行为并给予适当的纪律处分，并给表现出色的人给予好评。 Manage the cleaning & tidiness of all working areas to ensure hygiene standards is met. 管理所有工作区域的清洁和整洁，确保符合卫生标准。 Plan and organize training for laundry staff in the areas of courtesy, efficiency, grooming and job knowledge (Especially for new staff). 计划并组织洗衣房员工在礼貌、效率、仪容整洁和工作知识方面的培训(特别是对新员工)。 Examine all laundry equipment and schedule maintenance services to ensure all machines are well maintained and functioning properly at all times. 检查所有的洗衣设备并安排维修服务，确保所有的机器都得到良好的维护和正常运行。 Inspects on a daily basis all shift Supervisor checklists to ensure all guest items have been properly processed. 每天检查所有当班主管的检查表，以确保所有客人的物品都得到妥善处理。 Establish bills and record system to ensure a smooth operation is provided for laundry service. 建立账单和记录系统，确保洗衣服务的顺利进行。 Compares the actual performance with the budget periodically and takes necessary corrective action. 定期将实际绩效与预算进行比较，并采取必要的纠正措施。 Submit monthly report to Finance dept. such as revenue, cost, chemical expenses etc. 向财务部提交月度报告，如收入，成本，清洁剂费用等。 Responsible for scheduling, administrating duty rosters and allocation work to staff to ensure sufficient manpower for daily operation. 负责安排、管理排班表并分配工作给员工，以确保有足够的人力进行日常工作。 Complete other duties as assigned. 完成分配的其他任务。 Qualification： 任职资格： Minimum 5 year experience with supervisory position in 4 or 5 star hotel. 至少5年4-5星级酒店管理经验。 Knowledge of control and training: good interpersonal and communication skills. 管理和培训知识:良好的人际关系和沟通技巧。

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Asst. FOM is responsible to assist the FOM or DOR in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Asst. FOM or FO Assistant Manager. Good problem solving, administrative and interpersonal skills are a must.

岗位职责： 1、确保遵循酒店的政策方针和品牌标准。 2、确保所有队员遵守酒店仪容仪表和个人卫生标准。 3、确保正确解释酒店的服务标准和酒店政策给员工并且让员工正确的执行。 4、提供良好的工作氛围和建立和谐的团队，增加团队的士气和工作效率 5、对于认可的员工实施培训课程，进行全体员工的培训和评估他们的能力。 6、和厨师团队建立有效的沟通和友善的工作关系。 7、确保培训和监管新的团队成员，同时需要配合其他的员工。 8、提前意识到缺少服务标准的对客服务并及时制定发展计划，跟踪和执行改变。 9、在中餐厅有活动或者大型宴会时候准备分析报告。 10、运营时候处理所有的客人建议并且记录在部门日志上面。 11、监督和完成营业预算，收入和成本的目标。 12、建议和实施好的创意而形成额外的生意。 13、协助餐饮部负责人积极的完成各类促销和达到销售目标。 岗位要求： 1、良好的英文沟通能力。 2、全面的餐饮部运营知识。 3、五年以上的相关工作经验，良好的管理技能。 4、积极主动和精力充沛。 5、领导才干，和团队有良好的沟通

The Crowne Meetings Director will manage and provide day-to-day leadership to the Crowne Meetings FulfillmentTeam and Crowne Meetings Events Team, respectively. As such, the Crowne Meetings Director is responsible foran effective lead conversion process, including steps such as enquiry handling, preparation of proposals, quotations, checking product information and customer requirements, and for successful event execution, which includes steps such as meeting/event planning, co-ordination with hotel operations and clients before, during and after each meeting/event. 皇冠会议总监将管理及引领皇冠会务执行及管理团队，全权负责生意转换的全部过程，包括处理问询，准备建议书，报价，检查酒店产品信息及客户需求，同时就会议/宴会前期，会议/宴会执行过程中及之后的规划，运作部门间的协作全程跟进，确保成功的会议/宴会的执行。 This role also involves working closely with the Business Development Team to develop expertise in understanding sectorial/customer needs, as well as Revenue Management to maximize lead conversion and to drive guest satisfaction and incremental revenue. 皇冠会议总监同时需要同业务拓展团队紧密合作，培训及发展符合客户需求的专业人才，在收益管理方面做到生意装换率的最大化，提升客户满意度及酒店的总体收益。

岗位职责： 1、负责员工厨房和餐厅的管理工作，制定员工餐厅的菜单 2、坚持酒店关于食品质量、食物准备、食谱和出品的标准 3、管控好员工厨房的成本，避免浪费现象发生，最大程度提高食品品质 4、监督食品加工制作过程中的卫生情况，确保食品安全、健康 5、根据当地文化，以及来自不同国家和地区背景的员工需求来提供适当的健康的营养的食物选择 6、与人力资源总监协调管理所有后勤工作，与员工相关的问题 7、做好食品留样工作 8、确保员工餐厅干净卫生整洁 9、确保所有的器械、家具、设备以及炊具在任何时候都保持在清洁和适当的工作状态 10、负责所管辖范围内员工的排班，假期以及出勤记录 11、做好厨房的安全培训工作 岗位要求： 1、多年厨房工作经验，3年以上厨师长工作经验 2、熟练掌握家常菜的烹饪方法 3、了解当地饮食文化

·        Coordinating all aspects of the Club Intercontinental to ensure the smooth operation and highest level of guest satisfaction at all times. ·        协调洲际俱乐部的各个方面，确保一直平稳运营和具有最高的客户满意度。 ·        Ensuring that all team member shave the necessary resources available to exceed guest expectations. ·        确保所有团队成员具有必要的有效资源超出客户预期。 ·        Provide exceptional Concierge information to our guests about local and area attractions, restaurants,theatres, special events, tickets, confirmations and other available services. ·        为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。 ·        Develop and maintain strong guest relationships to ensure Intercontinental Ambassador loyalty. ·        发展和维持密切的客户关系以确保对洲际大使的忠诚度。 ·        Consistently seeking ideas for enhancing the Club Intercontinental product and services. ·        始终如一的，为提高洲际俱乐部的产品和服务而寻求思路。 ·        Maintaining communication with all departments within the hotel to ensure that Club Intercontinental standards are delivered on a consistent basis. ·        与酒店内部的各个部门保持沟通，以确保在一致的基础上执行洲际俱乐部标准。 ·        Facilitate the Training &development of the Club Intercontinental Team. Participate in the Training& Communication process of all colleagues providing service to Club Intercontinental. ·        促进洲际俱乐部团队的培训和发展。参与为洲际俱乐部提供服务的所有员工的培训和交流过程。 ·        Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded. ·        审查收到的报告和贵宾信息，以确保满足所有特殊请求或超出预期。 ·        Works with the Sous Chef to determine the daily Club Intercontinental menu & food presentation, in line with Club Intercontinental Standards of Procedures & Service. ·        与副厨师长一起决定洲际俱乐部餐厅菜单和食品供应，在流程和服务上与洲际俱乐部标准相一致。 ·        Tracking and forecasting daily,weekly and monthly Club Intercontinental occupancy. ·        跟踪和预测每天，每周和每月洲际俱乐部的入住情况。 ·        Strong and effective communications with all other departments, highlighting Club Intercontinental area to ensure the proper level of service to our guests. ·        与所有其他部门进行密切的，有效的沟通，突出洲际俱乐部区域，确保为我们的客户提供合适水平的服务。 ·        Supervising all contributing staff members who provide services to the Club Intercontinental area to ensure that the appropriate services levels are provided and achieved at all times. ·        监督所有为洲际俱乐部提供服务，作出贡献的员工，确保任何时候都提供适当的完美的服务。 ·        Provides direction and guidance to Club Intercontinental Service in order to maintain service and food quality levels. ·        为了维持服务和食品质量水平，对洲际俱乐部服务提供方针和指导。 ·        Involvement with training,development and performance management of all Club Intercontinental colleagues. ·        参与所有洲际俱乐部员工的培训，发展和业绩管理。 ·        Participating in recruitment and training of new Club Intercontinental colleagues. ·        参与招聘和培训新的洲际俱乐部员工。 ·        Attend Department Communication meetings of other Departments. ·        参加部门领导会议，与其他部门一起的部门交流会议。 ·        Propose and facilitate innovative, cost-effective guest experience enhancements. ·        建议和推进创新，提高经济的顾客体验。 ·        Be accountable for operational costs and expenses - Monthly Profit & Loss Statement/Adherence to budget. ·        负责运营成本和费用，月度损益表/财政预算。 ·        Maintaining and reporting deficiencies in the department and knowledge of all safety and emergency procedures. ·        维护和报告部门中的差异，具有所有安全和紧急应变程序的知识。

About the role  The Guest Services Manager forms part of the Rooms Management team and manages the hotel lobby and arrival/departure experience of the hotel What you will do Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Works harmoniously and professionally with co-workers and supervisors. Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. Stores and retrieves guest luggage and packages. Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Embraces and supports the Training initiatives and philosophies of the company and works closely with the L&D Manager and Departmental Trainers in the training and development of employees. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Proceed all other Essential Functions required to Guest Services employees . Assists with the development of Guest Services employees to work following the operational, financial, administrative philosophies ensuring employees are multi skilled and perform multi tasks. Through hands on management, supervises closely all Guest Services employees in the performance of their duties in accordance with policies & procedures and applicable laws. Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. Monitors employee morale and provides mechanism for performance feedback and development. Conducts annual Performance Appraisals providing honest and appropriate feedback. Effectively communicates guiding principles and core values to all levels of employees. What you bring We are looking for individuals who are strategic, have strong business acumen, good communication, and interpersonal skills. At least 2~3 years of relevant work experience in a similar position and in the International Luxury Hotel. Self-driven and a strategic resourcing professional. Able to work independently and under pressure in a fast pace working environment. Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills. Good command of both written and spoken Chinese and English. Mandarin Speaking and Work authorization in China is a must. What we offer:  Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee service awards Annual employee party/ social and sporting events An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position shifts may vary and are arranged upon operation needs Kindly noted that this is a locally hired position and the relocation benefits will not be provided by the hotel. Work authorization in China is a must.

Director of Learning & Development will be responsible all learning and organizational development activities are aligned to the corporate direction. Furthermore, the Director of Learning & Development is responsible for providing as well as “Promoting a Climate of Enthusiasm” amongst all levels throughout the hotel by creating and ensuring colleague satisfaction through effective learning and development. Duties and Supporting Responsibilities: 1.    Maximize learning by providing a creative, fun and exciting environment in the delivery of such training sessions as: Welcome Orientation, computer trainings, other service trainings, etc. 2.    Assisting to ensure that MOGZH colleagues learning needs are met by assisting and arranging resources to Departmental Trainers for programs to be conducted throughout the hotel, such as the Departmental Learning Program. 3.    Maintain the Training Centre, inclusive of all equipment, books and materials. 4.    Assist in observing and appraising colleague performance during training sessions, providing feedback to Learning and Development Director and concerned management which would facilitate improvements in accordance to MOHG standards with regard to product and performance. 5.    To ensure all individual colleague learning & development records within SHIJI System by tracking, inputting and maintaining. 6.    To monitor and oversee departmental learning programs as stated on the Learning and Development Policies including, New Hire Learning, LQE required training, Language Training, FHLSS & Food Handling and Sanitation, and other related trainings. 7.    Support all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel leading by example and serving as a role model. 8.    Work closely with entire P&C Team regarding promoting an “employer of choice” philosophy. 9.    Ensuring the maintenance of Learning and Development related bulletin boards and updating Daily LQE Pillars. 10.  Assist the P&C Executive in all colleague recognition programs to include parties& celebrations and other time basis events. 11.  Maintenance of attendance records and other documentation related to the Learning and Development efforts. 12.  Ensure security and confidentiality of all information throughout the hotel. 13.  Monitor the departmental development of Learning and Development monthly planners. 14.  Conducting meetings with department Directors and departmental trainers to assess specific learning needs. 15.  Support all internship program both China and Overseas, such as conducting interview, contacting the interns, arrangement prior to the onboard with HR team. 16.  Ensure the grooming standard of colleagues is up to standards of Mandarin Oriental, Guangzhou. 17.  Support the external training program by liaising and arranging with the external personnel, as well as within the hotel. 18.  Assist in the arrangement for all external training and cross exposure outside Guangzhou Job Requirement: 1.    5 years related experience, including management experience, or an equivalent combination of education and experience. 2.    Proficient in the use of Microsoft Office. 3.    Effective communication and presentation skills in both Chinese & English. 4.    Responsible and positive attitude can work under pressure and with team work spirit. 5.    Fluent English speaking and writing skill. 6.    Able to manage, train and motivate the team.

管理直销渠道 实施并监控策略以通过直销渠道为酒店带来流量。 IHG 网站及App。HCM 内容平台的表现审计和内容刷新。定期审阅酒店在HCM 内容平台的介绍、图片、以及视频等信息，以确保最大化自然搜索相关性及预定流内的转化。 IHG 会议微信小程序–确保相关内容始终为最新的。 IHG尚悦会微信小程序–提升尚悦会小程序在酒店相关部门的认知度。确保相关客户及销售人员最大化使用此工具。确保信息的完整和准确。 IHG 微信商城: 产品提交–与收益管理、餐饮等相关部门通力合作设计产品确保竞争力和并符合酒店定价体系。 产品上架与下架。 订单管理、核销管理。 私域流量(酒店粉丝群等)运营 业绩分析与回顾。 遵循IHG支持中心年度的营销日历（包括会员相关、品牌相关、及目的地相关）。 参与‘Ignite’ 数字营销项目，定期与支持中心的商务及营销团队共同优化酒店相关关键词。 根据酒店的需求参与‘boost’数字化营销项目，针对直销渠道进行进一步引流。 与区域营销团队和兄弟酒店通力合作，提升跨酒店线上营销。 管理第三方渠道 实施并监控策略以通过第三方渠道为酒店带来流量。 基于酒店的实际也位于组成，与包括携程、美团、飞猪、 Booking.com 、 Agoda, 、 Expedia 等渠道紧密合作。包括打但不限于以下工作： 与渠道的市场经理进行定期的市场回顾，特别关注酒店在不同渠道的质量评分，并通过对应的行动提升分值。 定期对HCM 或者 OTA 后台内容进行审核，确保内容更新并对受众具有吸引力。 内容评分管理，定期进行跨团队的内容讨论，发现评论中体现的跨不同部门的问题并加以整改提升。 价格一致性。确保支持中心所确认的价格一致性政策得以贯彻。 直连。定期确认酒店的直连准确性，将直连中出现的问题与支持中心相关团队进行沟通与协调。   直播、内容平台抖音及小红书等 及‘ KOX ’合作 对平台、KOX 及供应商准确传递酒店不同品类产品的卖点。 与相关部门，如收益管理、运营等部门协同，负责产品生成。 设计酒店跨渠道的转化漏斗设计，不仅限于一次性收益，同时也注重长期的跨平台的效应。 与KOX 及供应商协调内容生产，包括但不限于文章、直播、短视频等，与上述转化漏斗设计相协同 。 本地生活渠道（如点评）的内容生成、餐饮相关产品的上传。线上评价管理。 商务洞察与数据分析 每月及每季度提供跨渠道的数据分析、下一周期预测以及对关键数据进行生意回顾。 定期的竞品分析以确保在竞争群中保持竞争优势。 引入最佳实践，标准以及创新。识别并利用新机遇。   组建和管理数字化团队 在团队的支持下，组织与渠道定期的生意回顾。 指导并提升团队在项目规划、管理方面的技能。指导团队推动营销日历的落地。建立KPI 来确保工作的达成。 任职要求 在商务或相关主题下的本科学位。酒店行业相关的经验。 至少5年在中国地区的电子商务、旅游行业或酒店行业的从业经验。 至少2年的团队管理经验，国际酒店集团背景者佳。 优异的谈判经验，具备渠道组合管理的能力和经验。 对数字生态有较好的认识和理解。特别是从流量到转化的全过程。 人际相关技能：谈判能力，建立和维护商务关系的能力。 管理渠道和供应商的经验。 整合营销（数字化、社交、公共关系、转化）的经验 跨部门协同及管理的能力和经验。 处理复杂项目的经验和能力，从概念到落地。 快速处理解决问题的能力。能够创造性的思维并适应市场变化。 能供同时处理若干项目的能力 我们真诚地关心宾客，并且通过每天践行对真正的待客之道 (True Hospitality) 的承诺体现这一点。这是让所有IHG 酒店每一位员工心意相通的要素。 每个IHG 酒店品牌均以自己的方式践行真正的待客之道 (True Hospitality)，但是其核心均为这些基本的服务技能。 诚挚态度：是指关怀入微，想要发挥积极作用并与宾客建立真诚的情感联系 真正自信：意味着要掌握工作必须的知识与技能，并让宾客相信，我们可在他们入住期间提供帮助与支持，值得他们的信赖。 用心倾听: 是指重视宾客表达的观点，留意到通常被忽视的身体语言，并了解宾客的愿望与需求。 积极响应: 是指准确机敏、及时周到地满足宾客的需求. 我们能做的远比以上提到的更多，无外乎创造非凡的体验，做对的事和理解他人。

Develops a public relations programme for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets 依照酒店的市场目标开展公关活动，与市场部门联系，确定具体目标市场并通过公关策略打入这些市场。 Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity. 与媒体人士联系，策划新闻发布会以及其它新闻活动。代表酒店与媒体联系，以促进良好的公关形象，抵销一切不良影响。 Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases 开发和组织促销活动，与相关部门协调，邀请嘉宾和媒体参与促销活动，准备并进行新闻发布。 Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments 通过杂志、报纸和个人关系发现销售机会，与宴会及销售部就销售机会进行协调。 Disseminates corporate press releases to appropriate local trade and consumer media 向合适的当地商业和消费者媒体发布公司的新闻。 Establishes a programme for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc. 建立向行业出版物定期发送促销新闻的机制，新闻内容包括特别活动和促销活动等。 Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel 在酒店的客人和员工中及酒店內开展的活动中公布促销信息。 Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests 向其它部门就酒店内外的活动提供信息，这些信息可能会在与客户交往中发挥作用。 Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned 接受客户和媒体的投诉、申请和询问，并协调相关部门进行处理。 Coordinates all activities with the Sales Manager 与销售经理就所有活动进行协调。 Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests 通过向贵宾提供人性化的服务保持良好的公共关系。例如，为贵宾的预订提供后续服务，在贵宾及其随行人员到酒店时协助欢迎活动，向贵宾赠送欢迎信。 Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc. 就贵宾接待、午餐、晚餐等的名单和请柬等进行协调。 Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate 每日浏览媒体并保留与酒店相关的新闻剪辑，并视情将其呈送至总经理、其它部门、其它酒店和公关部门。 Maintains mailing list/contact file 保管邮寄名单和联络档案。 Maintains hotel photo file 保管酒店照片档案。 Liaises with Human Resource Manager on matters affecting corporate image 与人力资源经理就影响公司形象的相关事宜进行联系。 Develop hotel gifts and giveaways 准备酒店礼品和赠品。 Builds profile within local market place through attendance at various events and local market place 通过参与当地市场的各种活动在当地市场上树立良好形象。 Co-ordinates hotel photography when required 如有需要，协调酒店的摄影活动。 Monitors awareness of competitor activities and use information when developing strategies 观察竞争对手的活动并利用此类信息发展战略。 Plans and coordinates sponsorship activities 策划和协调赞助活动。 Works with superior on manpower planning and management needs 和上级领导一起进行人力规划和管理需求 Works with superior in the preparation and management of the Department’s budget 和上级领导一起进行编制和管理部门预算。

SCOPE范围 Is incharge of the day to day operation in his/her respective outlet 负责相关领域的每日日常运营工作 OVERALLOBJECTIVES 总体目标 The job of Pastry/Bakery kitchen SousChef is executedsatisfactorily when: Should be in abidance with the expectations defined in the job responsibilities 应遵守工作职责中所明确的职位预期 Individual productivity, work efficiency 个人生产能力，工作效率 Training of staff and their performance 员工培训及其工作表现 Attendance and Punctuality 出勤并且准时 Man days of training attended 工作日参加培训 Employee Satisfaction Index measured on monthly basis 按月估测员工满意度指数  Achievement of food cost for the kitchen 完成厨房的食品成本目标 Setup and achieve Kempinski DNA commitments 制定并完成凯宾斯基DNA承诺 Specialist in related job field 相关工作领域的佼佼者 Is directly responsible for the efficient performance of the following: 对以下经营业绩负直接责任 RESPONSIBILITIES主要职责 Financial: 财务工作: ·     Helps to direct, control andco-ordinate the activities of all chefs and kitchen attendants, engaged inpreparing and cooking food, to ensure an efficient, profitable and smooth foodserve at all times 协助管理，控制和协调厨房内所有厨师和员工的各项活动。从事食品的准备和烹饪时，要始终保证有效，有利及流畅的食品供应 ·     Daily makes sure that there is nowastage in storeroom, refrigerators and freezers 每日对库房，冰箱和冻库进行检查，确保没有浪费 ·     Checks the quality and quantity offood received from the markets and stores 检查直购和库房提货的质量和数量 ·     Is always looking for cost savingand environment ideas 不断寻求关于节省成本和环境保护的想法 ·     Assists in operating his outlet atan acceptable food and staff cost 协助所在厨房运营合理的食品和员工成本 ·     Maximizes his productivity, in orderto minimize payroll cost 将员工生产力达到最大化，薪资成本最小化 ·     Assists the Executive Sous Chef tocontrol cost by minimizing spoilage, utilizing food surpluses and portioncontrol 协助行政副厨师长进行成本控制，将食品腐败降至最小化，对食物的盈余加以利用以及对份数的控制 ·      Monitors all kitchen operating costsand takes corrective action when necessary to reduce expenses 监控厨房内的运营成本，在有必要时采取纠正性的方式减少开支 ·      Keepgrooming match with standard.      据饭店及品牌标准保持个人仪容仪表。 ·      Conducthealth regulation, safety policy.      执行健康及安全法规、政策及程序。 ·     Settle danger situation and inform potentialdanger.      采取行动排除危险情况，并及时通知危险隐患。 ·      Carry out all the process of safetyemergency.      执行酒店安全紧急情况政策及程序。 ·     Keepanalysis, evaluate, improve self-behaviour.      不断分析、评估、改进个人工作表现。 ·     Complywith code of conduct.      遵守道德行为规范。 ·     Complywith Staff Handbook and related policies.      遵守《员工手册》的相关规定。 ·     Completethe temporary job assigned by the reporting leader.      完成上级安排的临时性工作。 Operational: 运营工作: ·     Entirelyin charge of Pastry kitchen's operating work in circumstance of ExecutivePastry Chef and Executive Pastry Sous Chef is absent 在没有饼房行政总厨/副总厨的情况下，全面负责饼房的运营工作 ·     Ensures that all food is preparedand served according to the standard set by Executive Chef 确保食品根据行政总厨所制定的标准进行准备和操作 ·     Produces and checks cooking andpresentation of food 负责对烹饪的生产和检查以及食品的摆盘工作 ·     Makes sure standard recipes areused, and food is presented according to pictorials 要根据标准制程和图解制作和摆放食品 ·     Makes sure that all machines, equipmentand utensils are clean and in working condition at all times. Checks all areasassigned to him in regards to sanitation and hygiene to prevent contaminationof any kind 要确保所有机器,始终保持干净和良好的工作状态。要保证所负责区域的环境卫生，预防任何形式的感染 ·     Ensure the Kitchen complies withhealth and safety standards as to prevent accidents 确保厨房始终处于健康安全的状态，预防事故的发生 ·     Maintains interdepartmentalcommunication to avoid frictions of any kind 维护与各部门之间的沟通避免摩擦的发生 ·     Ensures the quality levels ofkitchen production and presentation is maintained at its highest level at alltimes. 任何时候确保厨房制品的质量等级和外观都达到最高标准 ·     Creates new products 开发新产品 ·     Ensures that all mise- en place iscorrectly prepared prior to commencing service. 提供服务之前，确保所有食材准备都已就绪 ·     Ensures all food requests within thetime parameters, set by the resort and always displays attributes of genuinehospitality. 确保所有食品都在酒店所设置的时间参数内完成，并体现出真诚好客的品质 ·     Demonstrates excellent productknowledge of all food and special functions held at the resort. 对所有食品和酒店内举办的特殊宴会活动展示出良好的产品知识 ·     Ensures expire dates are labelled onproducts that are required. Maintains highest levels of personal hygiene andgrooming at all times, as per standard. 确保带有有效期的标签必须置于产品上。根据标准，任何时候都要保持个人卫生及仪容仪表的最高标准 ·     Ensures that a safe, hygienicallyfit working environment is maintained at all times and reports any concerns orfaults immediately. 任何时候都要确保维护安全卫生的良好工作环境，有任何问题或故障都要及时上报 ·     Ensures that equipment is cleaned,when necessary or according to their schedules. 确保机器在必要时或根据时间表对设备进行清洁 ·     Maintains and creates a workingenvironment that reflects a sense of place. 维护并创造一个可以反映出空间感的工作环境 ·     Attends the daily kitchen briefings. 参加厨房每日例会 ·     Handles any guest’s complaint in aprofessional manner, as per Policy & Procedure. 根据政策和程序，以专业的方式处理客人投诉 ·     Exhibits outstanding knowledge ofthe hotel 体现杰出的酒店知识 ·     Knows and applies resort’s Policies& Procedures, including those for the emergency situations. 知晓并运用酒店的政策和程序，包括处理紧急情况的部分 Marketing: 市场工作: ·     Represents the Culinary team in anabsolute correct manner when in public areas 代表厨房部出现在公共场合时，要展示出绝对正确的方式和行为 Employee Handling: 人员工作: ·     Maximizes his and the team member’sproductivity moral and consistently maintain discipline following hotelguidelines and local legislation 将自己和团队的道德生产力最大化，始终贯彻执行酒店的规章制度和当地的法律法规 ·     Motivates all staff to perform theirduties by demonstrating professionalism, organisational skills and team spirit 通过展示专业精神,组织能力和团队合作激励全体员工履行自己的职责 ·     Ensures all staff adhere to groomingand presentation standards 确保所有员工达到仪容仪表的标准 ·     Reports all accidents, health andsafety hazards to the Pastry Exec. Sous Chef or higher positionstaffs 向饼房行政副总厨或更高级别员工及时汇报所有事故，健康及安全风险等问题 Administration: 行政工作: ·     Maintains all hotel records andforms as prescribed by local hotel management and policies 正确填写酒店管理层及相关政策所制定的所有记录和表格 ·     Instigates maintenance requests ifnecessary, and check on completion 必要时提出维修需求，并检查完成情况 General: 总述: ·     In summary, it is not the intentionto list all the responsibilities pertaining to this position, but to highlightthe most important aspects 综上所述，对于此职位的所有相关职责并没有全部列出，但是所列明的部分为最重要的方面 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 附加工作职责和任务可随时根据经营和酒店需求进行添加

Establish good communication and good will with informal leaders and relevant members of local community 同酒店所在社区的非官方领导和相关人士进行全面沟通，建立酒店的良好声誉 Coordinate and organize the day to day operations of the department including planning and controlling 协调和组织本部门的日常运营工作，包括计划和控制 Manage the develop and implementation of departmental standards 承担制定和执行部门工作标准的管理工作 Ensure all patrolling, inspection and escort duties are performed to a high standard 确保按照高水准执行所有的巡视和检查工作 Monitor and maintain all product and performance standards and ensure action is taken when standards are not met 密切关注并保持既定行为准则目标，如未达标，应采取相应措施 Ensure firearms and other weapons are not carried by staff when on duty 值勤时确定员工不携带武器及其它凶器。 Supervise emergency drills 监督指导紧急情况演习 Oversee the security department including layout of security personnel and their detailed and regular training 监督保安部日常工作，包括保安人员的部岗及日常训练 Perform leadership training for all senior security personnel 对所有高级保安人员进行领导能力方面的培训 Check and analyze all incoming reports to formalize action plan 分析检查所有报案记录并制定行动计划 Maintain the loyalty and discipline of all security personnel 保持所有保安人员的纪律性和忠诚度 Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures 确保所有保安人员及酒店所有员工遵守各项安全法规 Establish good cooperation with hotel’s senior staff with other hotels 与其他酒店的高层员工建立良好的合作关系 Coordinate with the local investigator in crimes & accident handling and investigating 协助地方当局调查处理犯罪及事故案件 Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.) 为特殊活动制定保安工作计划（如研讨会、大型会议、政府要客、婚庆等） Works with Human Resources on manpower planning and management needs 和人力资源部一起进行人力规划和管理需求。 Works with Director of Finance in the preparation and management of the Hotel’s budget. 与财务总监一起编制和管理酒店的预算。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉有关财产安全、紧急救助、消防和其他危机事件的处理方案，并能够安全谨慎地使用设备。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 制定处理危机情况的工作方案，并提示上级领导存在潜在的隐患。 Log security incidents and accidents in accordance with hotel requirements 按照酒店要求有效记录安全事故事件。

【岗位职责】 1、提供最杰出的服务。恭候客人的光临，带给客人最友善的问候。确保向宴会经理转 达客人哪怕是看上去很小的建议及要求。 2、核实并确保没有设备、设施被随意用于非正当目的。 3、详细并准确的告知员工每个活动的细节，并确保全面的贯彻执行。 4、落实经宴会经理告知的活动临时变更信息。 5、确保所有活动后账单的准确性并交由客人签字。 6、对新入职员工和老员工进行培训。 7、协助宴会经理在活动开始之前及时发现和弥补服务标准上的不足加以弥补并在之后予以贯彻和执行。 8、按照活动要求有计划的安排员工工作以确保足够的餐前准备时间。 9、礼貌、准时、高效的工作，和员工一起始终呈现给客人令人愉快和乐于助人的态 度。 10、对有可能举行的活动随时保持关注。 11、通过财务系统所提供的信息做出相关决定。 12、控制成本并向本部门员工传达重要财务信息。 13、协助宴会经理按照酒店及部门要求合理制定本部门员工年假计划并执行。 14、按宴会经理的阐述和要求为每个活动摆台并注意所有细节。 15、确保所有宴会摆台工作在活动开始前一小时按要求完成，各岗位员工准备就绪。 16、控制所有宴会厅房的分布格局及摆设。 17、负责所有宴会厅房及库房的整洁及卫生。 18、密切配合宴会经理落实上级领导交给的工作。 19、坚持在例会上和同事从各个层面对服务及投诉进行跟进和讨论。 20、查看每周活动预订情况预先对人员安排和设备设施进行准备。 21、按照宴会订单制作台型图和人员安排。 22、落实所有其他工作。 23、为宴会员工制定培训计划。 【岗位要求】 1、形象良好。 2、不低于5年的工作经验。 3、能够用英语进行沟通。 4、有西餐宴会的工作知识及奢华品牌客户的服务意识。

SCOPE岗位概述 Underthe guidance of the Manager of Front Office assess, evaluate and ensure thatlong-term and short-term of the department are met.  Support and assist Front Office and allDepartments in the hotel to ensure a smooth during the nighttime, prompt and effective service to all guests. Assist the Assistant FrontOffice Manager to direct and manage Front Office in absence of the Manager ofFront Office. 遵循前厅部经理的指示，支持并帮助前厅部和酒店其它所有部门夜间的流畅运转及高效服务。前厅部经理不在岗期间协助前厅部助理经理对前厅部进行管理。 OVERALLOBJECTIVES 总体目标 Thejob of Night Manager is executedsatisfactorily when: 夜班经理要确保以下工作的圆满完成度。 l  Guest complaints are handled and followed up to meet thesatisfaction of all stakeholders. 客人投诉得到妥善的处理和交接以使利益相关方满意。 l  Responsible for maintaining 90% scoring for KEA inspections. 负责部门在KEA检查中获得90%分以上的成绩 l  Ensure the GRI result achieves 96.5% and GSS result achieves 5.55. 负责GRI的结果达到96.5%且GSS的结果达到5.55 l  KEES (Kempinski Employee Engagement Survey) results are 4.65 andabove. KEES(员工敬业度调查)分数不低于4.65 MAIN RESPONSIBILITIES 主要职责 l  Ensures that as per Kempinski Health & Safety Policy the FireExits are free of obstacles. 保证所有紧急出口使用功能正常。 l  Ensure the smooth operation in Front Office department duringthe daytime and night time. 前厅部日夜间的日常运营得以顺利地进行。 l  Patiently listen to guest complaints, actively provide solutions, andhandover to ensure customer satisfaction. 耐心倾听客人投诉，积极提供解决方案，做好交接工作，以保证客人满意。 l  Communicate with finance and insurance companies on insurance issuesthat need to be followed up, and give feedback to guests or relevantdepartments in time. 将需要跟进的保险事宜与财务和保险公司进行沟通，并及时反馈给客人或相关部门。 l  Ensures that all guests receive prompt, cordial attention andpersonal recognition and resolves related problems. 保证每位客人都能够得到热情且高效的服务。 l  Inform and co-ordinate with other operating departments e.g.Housekeeping, Engineering, Sales and Butlers of Front Office matters which mayconcern them during night time. 负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系。 l  Update Daily Look & Talk,take the record of the key emphasis in work and guest complaint, foundedproblems, result of handling. 编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交上级领导阅示。 l  Check all correspondence of the day’s arrivals to familiarize witharrived and arriving guests and their needs, follows up as required. 熟悉到店客人以及预抵客人和其相关需求，并相应作出跟进。 l  Control room availability for walk-ins and establish accountabilityfor guests departure dates and times. 根据客人退房日期及时间协调房间状态。 l  Follow up with Housekeeping any unresolved room discrepancies. 协同客房部解决差异房。 l  Check all arrivals folios, follows up on credit standing of walk-inguests and validity of account to company instructions. 检查预抵客人付账情况，包括信用卡和挂账情况。 l  Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues. 检查客人付账情况，押金及消费情况并作相应跟进。 l  Maintain appropriate standards of conduct, dress, uniforms, hygiene,appearance and posture for all departmental employees. 监督并维持酒店员工制服的整洁。 l  Ensure that all departmental information is kept accurately and upto date. 确保所有部门信息的准确和及时性。 l  Promote in house sales and facilities to maximize hotel revenues. 为酒店做促销以争取利益最大化。 l  Understand and carries out duties in line with Hotel EmergencyProcedures. 遵守酒店紧急安全政策。 l  Inspect Front and Back of house for cleanliness, Health & Safetyand reports any faults to concerned departments 保证酒店的整体运营环境，特别是在清洁，健康与卫生及安全方面，如有问题及时向相关部门汇报。 l  Inspect VIP guestrooms on a daily basis. 每天检查客房。 l  Co-ordinates/Assists security personnel in all related matters. 协助保安部处理相关事宜。 l  Responds promptly to any operational requests from Front Office andother hotel departments. 积极响应前厅部和酒店其他部门的业务需求。 l  Attends to referred and unsolved problematic situations. 积极解决问题。 l  Co-ordinates and assists with accommodation and transportation ofguests in overbooked    situations. 在超预订情况下，积极解决客人的住宿及交通问题。 l  Completes VIP, delegations and group leaders welcome and farewell asappropriate during night time. 高质量完成夜班期间贵宾，代表团和团队领导的接送服务。 l  Conduct efficient hand-over shift. 有效交接班。 l  Keepgrooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 l  Conducthealth regulation, safety policy. 执行健康及安全法规、政策及程序。 l  Settle dangersituation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 l  Carry out all the process of safetyemergency. 执行酒店安全紧急情况政策及程序。 l  Ensure the back area is as clean,safe and hygiene as the front area. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 l Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 l Complywith code of conduct. 遵守道德行为规范。 l Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 根据酒店及业务需要，可随时增加额外工作职责和任务。

【岗位职责】 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 1、有同岗位工作经验X年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。