job overview职位概述
·
Responsible for the operational
efficiency of all front office areas during shift and the service delivery of
those areas. Provide timely and
professional check-in/check-out services in accordance with established scripting
and standards.
·
负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Duties and
Responsibilities工作职责
·
Conducts shift briefings to
ensure hotel activities and operational requirements are known
·
进行有效的交接班简报工作，以明确酒店活动和运营要求
·
Supervise front office
operations during assigned shift including:
·
在当班期间监督前厅部运营情况，包括：
o
Maintenance of guest information
o
维护客户信息
o
Maintenance of information
about local events
o
维护当地活动的信息
o
Compile occupancy statistics
o
统计入住情况
o
Supervise the use of he public
address system
o
监督公共广播系统的使用
o
Supervise group bookings
o
监督团组预订情况
o
Assisting with serious
complaints
o
协助解决严重投诉问题
·
Supervise cashiering activities
during shift including:
·
在当班期间监督收银活动，包括：
o
Cash handling and banking
procedure
o
现金处理和银行业务程序
o
Dealing with irregular payments
o
处理非法支付情况
o
Instructing staff in credit
policies and facilities
o
就信用政策和设备对员工进行指导
o
Instructing staff in cash security
procedures
o
就现金安全程序对员工进行指导
o
Carry out debtor control
o
实施应收帐款控制
o
Prepare reports
o
准备财务报告
o
Supervise the cashiering system
o
对收银系统实施监管
·
Communication skills are
utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.
·
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·
Proficient in the use of
Microsoft Office and Front Office System
·
熟练使用微软办公软件和前台系统
·
Problem solving and
organizational abilities
·
具有解决问题和组织能力
Qualifications –
学历
·
Diploma or Vocational
Certificate in Hotel Administration, Hotel Management or equivalent
·
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
