岗位职责: 1、 Responsible for the management and achievement of profit for all food and beverage operations in the hotel including restaurants, bars, kitchen operations, catering and banquet operations. 2、 Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals. 3、 Establish systems which monitor the achievement of department goals. 4、 Work with sales to manage the development of new products and services. 5、 Develop and monitor the implementation of purchasing procedures with Purchasing Manager. 6、 Access and use Food and Beverage computer programs . 7、 Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labour costs, and maximize profitability within all areas of the food and beverage department.  Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.  8、 Works with Director of Finance in the preparation and management of the Department’s budget. 9、 Manage staff within the hotel's organization structure and human resource and hotel policies. 10、 Communicate regularly with food and beverage staff and conduct effective staff briefings 11、 Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. 12、 Works with Human Resources on manpower planning and management needs 13、 Oversee the management of restaurants, bars and outlets 14、 Oversee the management of the kitchen operations 15、 Oversee the management of catering operations 16、 Oversee the management of banquet operations 17、 Develop quality management systems 18、 Manage the delivery of high quality service to guests 19、 Ensure compliance with business operations and hospitality laws 20、 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   1、负责管理酒店内餐饮各方面的运营和盈利，包括餐厅，酒吧，厨房和宴会管理。 2、在实现战略目标的工作中为总经理提供专业性的建议和行政支持服务。 3、设立监督实现部门目标的系统。 4、同销售人员一起管理和开发新产品和新服务。 5、与采购部经理一起制定和监督采购程序的执行。 6、进入并使用餐饮部计算机程序。 7、完成预算收入，编制月度预算，监督和管理餐饮和人工费用，使餐饮部门整体的利润最大化。参加部门年度运营预算和财务计划的编制工作，以支持酒店的总体目标。 8、和财务总监一起编制和管理部门预算。 9、在酒店的组织结构内，在人力资源和酒店的规章范围内管理员工。 10、定期与餐饮员工进行沟通，有效的主持员工会议。 11、确保所有员工接受正规的服务标准培训，并配有高效完成其工作的工具和设备。 12、和人力资源部一起进行人力规划和管理需求。 13、监督餐厅，酒吧和营业场所的管理工作 14、监督厨房的经营管理工作 15、监督餐饮的经营管理工作 16、监督宴会的经营管理工作 17、建立质量管理体系。 18、为客人提供高质服务的管理工作。 19、确保运营符合商业法规和服务业法规。 20、遵守当地的卫生和安全法规，或其它适用的规定，以及品牌标准和当地的规章制度。   岗位要求: 1、Bachelor’s degree in Hotel Management, culinary arts, or related field. 2、5 years related experience, including management experience, or an equivalent combination of education and experience. 3、Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 4、Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 5、Problem solving, reasoning, motivating, organizational and training abilities. 6、Good Communication and writing skills. 1、酒店管理，餐饮艺术或相关专业的学士学位。 2、5年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。 3、完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 4、持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 5、具有解决问题，推理，号召，组织和培训能力。 6、具有良好的沟通和写作技能。 联系我们: 酒店地址：天津市空港经济区中心大道55号 乘车路线：地铁2号线空港经济区站下车，A出口乘坐691公交车至国际温泉高尔夫下车即到 咨询电话：022-58678888—2158 联系人：陈先生 邮件地址：recruitment@crowneplazatianjin.com 面试时请携带身份证正反面复印件一张，一寸彩色照片一张。

公司即将搬迁至闵行区 BASIC FUNCTION基本职责 The Recruitment Manager is accountable for the delivery of candidates to meet the recruiting demand based on the company’s recruiting plan. 根据公司的招聘计划，负责寻找合适的候选人以来满足公司用人需求。 DUTIES AND RESPONSIBILITIES 职责和义务 1. Work with immediate supervisor to develop regional recruitment strategy and service delivery; direct talent sourcing and staffing processes; 与直接上级合作发展区域招聘策略和提供服务，执行人才招聘和相关事宜。 2. Manage talent resources, develop recruitment channels and set up GCH Employer Brand; 管理人才资源和发展招聘渠道，及GCH雇主品牌建设工作。 3. Maintain the exiting resume database updated of our property managers of Grade B and above; 维护现有的简历库，更新旗下酒店经理级以上B级别的职位。 4. Ensure that an organized, up-to-date filing system is maintained for resumes of all potential candidates; 确保有组织的，最新的存档系统，及时更新所有潜在候选者的简历。 5. Work closely with operations to define their needs and execute hiring plans; 与运营部门紧密合作，确定他们的需求并执行招聘计划。 6. Seek potential candidates of managers and above with international branded hotels experience; 寻找潜在的经理级以上的有国际酒店品牌经验候选人。 7. Direct development of recruitment materials including advertising campaigns, interview/selection tools, website content, contract drafting, etc.; 执行开展招聘中的各种方式，包括广告征选，面试的选择方式，网站内容，草拟合同等。 8. Provide competitive analysis, benchmarking and survey data; 提供具有竞争力的分析，市场衡量和调查数据。 9. GCH official WeChat account development; 负责微信公众号GCH人才与发展的推进。 10. Perform tasks and duties of a similar nature and scope as required for assignment; 执行指派范围内的任务和职责 11. Team management. 招聘团队管理。 JOB SPECIFICATION工作要求 1. Must have a bachelor's degree or equivalent experience with 10 years’ experience in recruitment, preferably in hotel industry; 必须有学士学位或以上，在招聘方面有10年以上的工作经验，酒店行业优先。 2. Responsible self-starter, strong recruitment background with specific knowledge of Recruitment Processes, Recruitment Technology, Labor Market Trends and familiar with some key recruitment channels; 有责任心的，自我激励者，在招聘流程、招聘技巧、劳动力市场趋势方面有较强的背景和特殊的了解。并熟悉一些重要的招聘渠道。 3. Strong experience in recruitment management, interview and selection; 强大的招聘管理、面试、筛选经验。 4. Must conduct business at all times with the high standard of personal, professional and ethical conduct; 在任何时候都必须具有高标准的个人、专业、道德的行为准则。 5. Fluent English and Mandarin – written and spoken. 流利的中英文书面和口语表达。

BASIC FUNCTION基本职责 The Director of Sales & Marketing is responsible for planning and managing the overall sales and marketing of the hotel to achieve optimal occupancy, maximizing revenue, and meeting/exceeding hotel profit objectives. The Director of Sales & Marketing is responsible for total revenue including group and transient rooms, group food and beverage, meeting room rental, local catering, and other revenues, as well as assisting and actively participating in yield management strategies. Strategies include market mix, pricing, status, direct sales, and marketing. Serves as an advisor to the General Manager on business intelligence. Responsible for achieving sales targets for rooms and MICE and banqueting.市场销售总监负责制定和管理整个酒店的市场销售。以实现最高入住率，最大化收入及实现/超出酒店的盈利目标。负责整个酒店的收入，包括团队和散客住房，团队的餐饮，会议使用，宴会餐饮和其他的收入，协助和参与酒店收益管理战略，包括市场产品组合，价格制定，形势分析，销售提升和市场开拓。为总经理提供商业策略。实现客房，会议及宴会的销售目标。   DUTIES AND RESPONSIBILITIES职责和义务 Key Responsibilities: 1.      Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.指导和管理团队客户，散客，宴会销售活动，以实现酒店收入最大化。 2.      Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required.准备，落实和汇编战略销售计划，月度报告，年度目标，营销预算，预测和其他要求的报告。 3.      Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.运用自己的专业技能，调查，审核和分析竞争对手，市场趋势，客户需求和意见，以便能够及时的进行调整。 4.      Develops and submits to General Manager new sales plans and programs and determine the effectiveness of current plans and programs.制定并向总经理提交新的销售计划方案，确保当前计划方案的有效实施。 5.      Manage/direct all Marketing activities, such as advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments.管理和指导所有的公关活动，包括广告宣传，公共关系和推广活动。 6.      Actively participates in sales presentations, property tours and customer meetings.积极参与销售宣传，客户参观及客户会议。 7.      Manages performance issues that arise within the Sales and Marketing teams.管理市场销售团队中的业绩问题。 8.      Ensures appropriate hiring, training, motivating, coaching, counseling and developing of department’s team members.确保团队成员的招聘，培训，激励，指导，辅导和发展。 9.      Effectively communicates with other departments.与其他部门保持高效的沟通。 10.   Conducts a daily briefing with department on current key activities.组织每日的例会，分享重要的接待活动。 11.   Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.评估客户需求、客户组合和竞争组合的变化，并根据需要提供适当的产品/服务和运营变化。 12.   Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.确保客人和员工的满意度，同时保持市场的竞争力和出色的业绩。 13.   Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.预测并解决客人的问题，建立有效的流程以提高客人的满意度。 14.   Participate in community and professional organizations to maintain high visibility and promote a positive image.参与社区和专业组织，以保持高知名度，树立正面形象。 15.   Be an inspiration to all hotel staff to achieve luxury levels of performance.激励所有的员工以实现出色的业绩。 16.   Interacts in a positive way with all team members to ensure a luxury guest experience.以积极的方式与其他部门进行沟通，以确保客人的体验。 17.   Must be an example of the Wyndham Grand Values, brand standards, and a champion of grooming and appearance guidelines.确保成为温德姆品牌价值观，品牌标准及仪容仪表的典范。 18.   Responsible for ensuring the hotel sales targets for rooms and MICE and banqueting is achieved, and for implementing and managing the sales performance of each sales team member.确保实现客房，会议和宴会销售目标的实现，执行和管理每个销售团队成员的销售业绩。 19.   Ensures compliance with all operating policies and procedures for sales and contracting.确保所有销售和合同符合我们的政策和流程。 20.   Ensures that hotel General Manager is constantly informed daily and weekly, concerning market trends and competitor sales activities and rates, and develops and submits action plans to the General Manager to develop and increase the sales performance for rooms and MICE and banqueting. 确保酒店总经理了解每日每周的市场动态和竞争对手的销售活动及价格，并向总经理制定和提交行动计划，以发展和提高客房、会议和宴会的销售业绩。 21.   Communicates closely with the Revenue Manager regarding the retail segment result, and submits regular proposals how to increase the retail sales segment. 与收益经理沟通了解各销售的业绩，并定期提出如何增加销售业绩的建议。 22.   Ensure that customer segmentation and pricing strategy are correctly positioned.确保正确的客户市场的划分及价格政策。 23.   Implement individual development plans for all Sales members.贯彻每个销售人员的发展计划。 24.   Review of the implementation of the S&M plan strategies and activities.回顾市场销售计划的策略及活动的执行。 25.   Implement incentive program and measurable goals and targets by hotel level.贯彻执行奖励机制目标的可执行性及目标性。 26.   Establish an tracking system for all segments based on month end reports.建立每月月底所有市场表现的跟踪系统。 27. Complete other tasks assigned by the leader 完成领导安排的其他工作任务 JOB SPECIFICATION工作要求 Education教育背景 Bachelor degree preferred or equivalent experience.本科以上学历及相关经验。 Experience经验 A minimum of 5 years experience in the international luxury hotel.至少5年酒店相关管理经验。 Competencies, Skills& Personality Traits Required能力，技能及个性要求 1.      A strong understanding of overall hotel business.对酒店整体业务有较强的了解。 2.      Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.学习、分析和了解复杂的活动或信息，以改进新的实践或发展新的方法。 3.      Must have the ability to understand global markets that affect the business of the hotel.了解全球市场对酒店业务的影响。 4.      Must have strong decision making skills.较强的决策能力。 5.      Strong oral and written communication skills.较强的口头和书面表达能力。 6.      Ability to communicate at all levels.较强的沟通能力。 7.      Ability to train and develop team members.能够培训和发展员工。 8.      Ability to work effectively in a team environment and take initiative.在团队中能有效的工作并积极主动。 9.      Excellent organizational skills.出色的组织能力。 10.   Analytical skills.较强的分析能力。 11.   Be proactive in achieving Rooms Revenue goals.积极主动的完成客房收入目标。 12.   Ability to analyze financial statements and market data.具备分析财务报表及市场数据的能力。 13.   Ability to develop and deliver effective presentations.具备制作及有效讲授演示文档的能力。 14.   Fluent in English, and another foreign language .流利运用英语，同时具备其他语言更佳。 15.   Must possess strong computer skills, including Microsoft Office, PMS .能熟练操作电脑系统包括微软办公软件及酒店管理软件。

SUMMARY OF POSITION 职位概括 To assist the Director of Finance in the smooth and efficient. 协助财务总监保持财务部的运作的顺畅和有效性。 Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate. 确保部门的行为与酒店公司的财务政策一致，酒店的决定已经被执行在适当的地方。 Ensures that the hotel is adhering to all Company/Hotel Finance Policies and Procedures. 确保酒店的运作严格的跟随公司或酒店的政策和程序。 Ensures that government-stipulated employee and tax legislations are strictly followed and implemented. 确保政府对员工的规定和税务法规的跟进和执行。 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees. 协助准备年的财务生意计划，确保部门的目标和酒店的目标和员工的需求是一致的。 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled. 协助准备和定期更新财务部的预算，同财务总监紧密的合作，确保酒店的目标被完成和成本被有效的控制。 Reviews and ensures that all reconciliation such as, Unclaimed Wages etc., are performed on time. 审核和确保所有的有关的项目顺利，例如：及时发放工资，管理无人领取的工资等。 Assists the Director of Finance in all monthly financial reporting and analysis. 协助财务总监在所有的财务报告的准备和分析方面。 Assists the Director of Finance in compiling budgets and forecasts and assists Department Heads by providing historical data or support details. 协助财务总监编辑预算和预测，为各部门的主管提供历史的数据和详细的支持在财务的信息方面。 Assists with the preparation of special statistical reports which local management or the Area Office may require. 协助准备一些特别的统计的报告来满足当地的管理者或区域办公室的需求。 Assists to conduct annual Performance Development Discussions with Director of Finance and supports employees in their professional development goals. 协助财务总监进行雇员的年度评估和发展的讨论工作，支持员工的职业发展目标。 Plans and implements effective training programs for employees in coordination with the Training Manager and Departmental Trainers. 配合培训部经理和部门培训者，计划和有效地完成雇员的培训计划等。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Being calm and patient and be of service passion. 冷静耐心，具备服务热情。 Good oral communication skill in Chinese & English. 良好的中英文口头沟通能力。 Basic English business writing skill 基本的商务英语写作能力。 Require a working technical knowledge of generally accepted accounting principles, and Four Seasons Internal Controls, Policies and Procedures as it relates to Accounts Payable. 需具备通用会计原则、四季公司内部控制、应付账款政策和程序方面的专业知识。 University degree or equivalence 大学本科或同等学历。 Minimum 2 years’ experience in related position with Four Seasons or other organization 不少于两年在四季酒店或国际五星级酒店同等职位工作经验。