To ensurethat guests clothing, talent uniforms, hotel linen washingIroning quality.
保证客衣、人才制服、酒店布草的洗涤、熨烫质量。
Primary Responsibilities 主要职责
Manage the Daily Laundry Operations: GuestLaundry, Uniform, and Linen
管理洗衣房的日常营运，包括客衣、制服和布草
· To plan, organize and supervise the Laundry activities on a daily basis，Enforces policies andprocedures in relation to the Laundry, trains and directs all talent within thesection.
计划、组织、管理洗衣房日常工作执行洗衣房的各项规章制度, 培训和领导部门内人才。
· Supervises and coordinates the activities of all laundry and valetpersonnel engaged in the processing of guest items, house laundry/dry cleaningand pressing items.
管理和监督洗衣房活动，亲身参与洗衣、熨烫工作。
· Assists the Manager Laundry in supervising and coordinating allactivities within the section.
协助洗衣房经理有效地完成工作。
· Ensure that guest items and talent uniforms are operation.
保证客衣和人才制服正常运作。
· Properly cleaned and according to the corresponding laundry list.
根据洗衣单正确清洗衣物。
· Examine tears, stains and missing accessories due to processing and thatthese be remedied and replaced.
检查破损，染色和丢失附件的衣物并将其缝补和替代。
· Promptly and efficient collection and delivery.
迅速和有效地收发衣物。
· Maintains quality in cleaning and finishing and sees to it that systemsand procedures are being followed.
保证洗衣质量和洗衣时间，检查操作是否合符规范。
· Ensures that all equipment is used and being cleaned properly, refer tothe Laundry Manager any unusual sound or defects of the equipment.
确保所有机器的清洁，如听见机器运转有杂声、机器停顿、运转不良或损坏，马上通知洗衣房经理以上情况。
· Maintains daily production report and sees to it that all equipment usedat its maximum output not necessarily over loading the same.
制定每日生产报告，确保设备的满负荷运转。
· Helps in marking, sorting, spotting, etc. whenever necessary.
如果需要，帮助打码、分类等工作。
· Ensures that the incoming shift is aware of the status of allassignments before the commencement of work.
确保当班的人才对工作情况有足够的了解。
· Checks and controls the quality of output from the Laundry as a whole.
检查和控制洗衣房洗衣质量。
· Ensures that the hotel linen and uniforms are properly processed at alltimes and that the section as a whole is profitable.
保证酒店布草和工装的正常供应，以确保部门利润。
· Ensures that at all times laundry equipment is kept in a clean state.
保证所有工作时间内洗衣房机器保持干净整洁的状态。
· Ensures that at all times the Laundry, as a whole is clean andorganized.
保证所有工作时间内洗衣房整洁有序。
· Ensures that adequate supplies of cleaning chemicals and supplies arekept at all times.
保证充足的洗涤剂和供应品。
· Supervises and coordinates all activities of al laundry and valetpersonnel engage in processing guest items, house laundry/dry cleaning anddressing.
监督和协助客衣、布草的湿洗、干洗和熨烫工作。
· Assumes the responsibility of Laundry Manager in the absence of thelatter.
如洗衣房经理不在顶替承担其责任。
· Reports such house linen and uniform discrepancies and defects toHousekeeper.
在客房布草和工装点数上或发现较大问题，应及时报告洗衣房经理和行政管家。
Provide Guestroom Experience that exceeds Guests’ Expectations
提供超出客人期望的客房体验
· In Informs guest of discrepancies in count, defects orstains in their items prior to laundry and dry cleaning.
在湿洗和干洗前如发现清点污渍和数目的不一致，应及时通知客人。
· Reinforce quality control on standard procedures for all laundryoperations activities to ensure a consistent high and quality service.
规范所有操作标准以保证一致较高的服务质量。
Management and Leadership of Laundry Team
管理和领导洗衣房团队
· Responsible directly for the training and close supervision of all talents.
直接负责培训和领导部门内人才。
· Ensure cleanliness, proper handling and maintenance of work area andequipment.
保证工作区域和机器的整洁，并正确使用机器。
· Responsible for resolving all operational problems that occurs withinthe section.
负责解决部门内部的所有操作问题。
· Make certain that all assignments are completed by the end of all talentshifts.
确保所有人才在下班前完成所有工作。
· Train new laundry talent in all operation and activities.
培训新人才如何操作机器。
· Counsels, motivates and disciplines talent.，Delegates work to alllaundry personnel.
指导、激励和训练人才，与部门内人才交流工作。
· Have a good Relationship with all colleagues.
与同事保持良好关系。
· Works with laundry manager in the preparation and management of thedepartment’s budget and is aware of financial targets.
协助洗衣房经理准备并管理分部预算，并了解财务目标。
· Recycles where-ever possible and enforces cost saving measures to talent.
在任何可能的情况下进行资源循环利用，增强人才的成本控制意识。
Involvement as a Member of Housekeeping Leadership Team
作为客房部团队的成员
· Ensure thatsafe working practices are followed including emergency procedures.
确保在紧急程序下进行安全操作。
· Participatein departmental leadership activities as a member of the team.
作为团队的一员参加部门领导的活动。
· Maintainlevels of confidentiality and discretion for guests.
对客人保持保密和谨慎性。
· Develop ownknowledge and skills as a contributing member of the Housekeeping team.
发展自己的知识和技能以成长为对客房团队有贡献的一员。
Occupational Health and Safety Responsibilities
职业健康及安全职责
· DemonstrateAwareness of OH&S policies and procedures and ensure all procedures areconducted safely and within OH&S guidelines and ensure your direct reportsdo the same.
了解职业健康及安全政策及流程，并在其指导下确保安全贯彻实施，确保直属下属的执行。
· Be aware ofduty of care and adhere to occupational, health and safety legislation,policies and procedures.
理解关怀职责，使其符合职业健康及安全法规、政策及流程。
· Be familiarwith property safety, first aid and fire and emergency procedures and operateequipment safely and sensibly.
熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。
· Logsecurity incidents and accidents in accordance with hotel requirements.
根据酒店要求，记录安全事故。
· To ensurehotel's fire, health, and safety procedures are implemented.
确保酒店火灾、健康及安全流程得到实施。
Other Responsibilities
其他职责
· Performother related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
· The management reserves the right to change / extend this job descriptionif necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· The qualityof guest laundry.
客衣洗涤质量。
· Linens uniform’ washing quality.
布草及制服的洗涤质量。
· Laundry’s incomeand expense.
洗衣房的收入和开支。
· In controlof laundry’s facility.
洗衣房设备管理。
· Response toguest needs/guest complaints.
对客人的需求和投诉作出及时的反应。
