· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁 · Replenishes guest supplies 补充客用品 · Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求 · Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况 · Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮 · Maintains a section room report 完成区域客房报告 · Maintains a daily room checklist 完成每日客房检查工作单 · Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务 · Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品 · Report guest complaints to superior immediately 及时向上级汇报客人的投诉 · Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动 · Records room status in allocated section accurately 准确记录在划定的区域内的房间情况 · Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策 · Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准 · Attends meetings and training sessions as required 按要求参加会议和培训活动 · Carry out valet services when required including delivery of linen or processing laundry orders 如有需求则完成管家服务，包括派送布草或处理洗衣预订等。   Required Skills – 技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 · Able to speak, read and write English 具有说，读和写英语的能力   Qualifications – 学历 · Primary Education or equivalent 小学或相当程度   Experience – 经历 · Some housekeeping experience. 拥有一些客房工作经验