岗位职责 1.根据本组酒店经营任务，制定个人销售计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部总监汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历，一年以上同行业工作经验。 2.了解酒店相关销售技巧。 3.具有市场调查和预测能力，及时掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 4.有较强的语言表达能力，具有起草工作计划、总结及业务汇报的能力。

1.Ensure propercoordination with kitchen on daily or monthly specials and promotions:possesses sound knowledge of food & beverage, up selling and availabilityof menu items. 与厨房协调好每天及每月的推荐菜及酒水，熟练掌握本部的菜肴及酒水，贵价菜及菜单上的内容。 2.Performs all dutiesas assigned by management. 及时完成酒店管理层所布置的所有工作。 3.Responsible forstaff scheduling and payroll cost to ensure adequate coverage according toestablished practices and maximize on labor potential; Plans work assignmentsbased on room occupancy forecast, Event orders and VIP list.  Adjust schedules to meet emergencies,coordinates with other managers regarding emergency staffing. 负责员工的工作安排及工资成本，以确保足够的人员完成工作，利用现有的劳动力。根据预测、宴会预定及重要客人的人数来安排工作。如遇到紧急情况，要做好相应地改动，并与其它经理协调好工作。 4.Maintains properrecords of Sales, guest complaints, solutions and all concerns pertaining topersonnel or equipment in appropriate logbooks for reference. 做好销售，客人投诉、解决办法及相关人员、设备的记录。 5.Maintainsestablished par stock for operating supplies to ensure smooth operation. 要保持足够的存货以确保本部的正常运营。 6.Make frequentsuggestions to Management in reference to improvement of general operation,F&B promotions, cost control and profitability. 给领导提出建议，以提高工作效率，促进销售，并达到增源节支的目的。 7.Establishes controlprocedures for reconciliation of Cashiering before and after service. 建立收银调节控制程序，在服务前后，要按此程序来工作。 8.Completes weeklyrestaurant inspection; checks overall restaurant appearance, the repair of itsfixtures, fittings and operating equipment, initiates maintenance request asnecessary. 每周要检查一次餐厅，包括餐厅的外观、灯饰、家具及其它设备。如果需要，填写维修申请单。 9.Participates in theplanning of menus & beverage lists. 参与菜单、酒水单的制定及定价。 10.Responsible forholding daily briefings and monthly communication meetings to discuss variousaspects of food service and preparation with employees. 负责每天的晨会及每月的交流会，在会议中讨论服务及准备工作等方面的问题。 11.Implements andenforces safety regulations and house rules. 加强安全及内部的规章制度。 12.Attends to guestcomplaints, requests or inquiries regarding food and services and immediatelytakes all required corrective measures. 关注客人对饭菜及服务的投诉、要求和需求，并立即采取有效措施。 13.Be familiar withchanges and trends in the competition and the market place. 熟悉市场及竞争的趋向及变化。 14.Promotes the Pullmanbrand philosophy through his or her exemplary attitude, behavior and excellentcommunication skills. 通过他/她所表现的态度,行为和优秀的沟通力来推广铂尔曼品牌的理念。 15.Takes note ofremarks made by guests and finds solutions for any problems that may arise.Ensures a rapid response from the different departments concerned. 牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速。 16.Makes sure that allthe information available in the restaurant is well presented and up-to-date. 确保所有在餐厅的信息传达是最更新的。 17.Observes and recordsemployee performance, hence able to make recommendations regarding employeepromotions. 观察并记录员工的工作表现，关心员工的发展，并激发员工去达到目标。 18.Trains personnelaccording to established procedures; conducts orientation of all new employeesand ongoing training of all staff. 尽快使新员工熟悉酒店，并对员工进行培训酒店的规章制度。 19.Conducts interviewwith prospective employees. 参加面试。 20.Assures theinterface between all hotel departments and service-providers if necessary. 必要时,确保各个部门和提供服务部门保持沟通。 21.Establisheseffective employee relations and maintains the highest level ofprofessionalism, ethic and attitude towards all hotel guests, clients, heads ofdepartment and employees. 建立良好的人事关系，在工作中树立良好的工作形象。

JOB RESPONSIBILITIES 工作职责   Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. 区域销售计划的制定与执行：根据本区域内各目标客户群的需求分析及公司年度销售计划，分解并制定本区域销售人员具体的销售目标；组织下属执行销售政策及策略，指导下属的销售业务技能，检查、监督销售计划的完成情况，出现偏差及时纠正，保证实现本区域的市场占有率和销售目标；   Responsible for prospecting new accounts. 负责寻找潜在客户   Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. 负责所有关键地域市场的分配,，其中可能包括，但不仅限于欧洲市场。   Conduct site inspections. 指导实地考察。   Adhere to the Corporate SOP’s. 遵守公司相关的标准操作规程。   Follow up of tentative bookings in the assigned markets. 跟进指定市场的初步预订   Detailed knowledge of competitor set. 详尽的掌握竞争对手的情况   Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. 详细的了解所有酒店提供的服务和酒店其他相关信息和数据   Responsible for timely contracting from the client base responsible for. 负责及时地与客户群体签订合同。   SMART contracting to ensure optimum yielding during annual rate negotiations. 运用SMART原则，在年利率的协商中确保最佳收益率   Attend trade shows, sales blitz, workshops, etc. in the assigned markets. 参加制定市场的商业展示会、促销大战、研讨会等活动。   Assist  the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. 协助销售总监/市场销售总监对年度销售的计划和执行进行规定。   Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. 协助销售总监/市场销售总监，为年度预算的准备提供重要客户的统计和预测数据。   Execute sales actions within set cost budget structure. 确保销售活动的执行在既定成本预算结构范围内。   Document all sales actions in SFA (S&C). 记录所有在SFA（销售自动化）中的营销活动。   Update OPERA contact database at all times. 更新OPERA系统连接数据库。   Cross sell other Kempinski Hotels 与其它凯宾斯基酒店进行交叉销售。   Understand, and follow the Company Sales Vision. 理解和遵循公司销售目标   Participation in Duty Manager rota. 参与值班经理值班表的制作   Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. 理解和遵循公司销售目标。参与值班经理值班表的制作。理解并严格遵守规员工手册和酒店在消防、卫生、健康和安全等方面的政策和规章制度的。   Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现存的障碍，及时报告和采取纠正措施。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店和业务需要，可随时增加相应的职责和任务。

岗位职责： 1. 为酒店开发和制定营收销售和营销战略，保证营销战略的实施，并达到预期的销售目标。定期联络客户并直接向客户销售酒店客房，会议室和餐饮服务。 2. 拟定并执行销售计划，推动客房入住率明显上升，提高平均房价，提升业务量，增加餐饮和宴会销售。 3. 准备每月报表和销售预测，分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，并监督员工工作绩效，确保业绩超出原先制定的营收计划。 4. 处理员工日常销售事务，计划并分配工作，为团队成员设立工作绩效目标。 5. 同主要客户和外部相关人员建立联系并保持联络，借此增加团队及会议业务量，包括客房销售，餐饮销售和宴会服务等。   任职要求： 1. 大专，市场营销或相关专业学士及以上学历或同等学历优先。 2. 两年以上同等品牌连锁酒店工作经验，有本地政府市场工作经验优先。 3. 能同时使用其他语言者优先。

岗位职责/职位描述 Job Summary: To be responsible for the overall daily and ongoing operation of the Front Office department and units: Reception, Concierge, Business Centre   岗位概述： 负责前厅部及其所属部门的运行工作包括: 前台、 礼宾部、商务中心   Job Knowledge / Skill: -Good supervisory skill, communication skill -Be good at organize and problem solving with emphasis on “people management” -Min.5 years working experience required in Front Office operations in managerial position -Positive attitude under pressure   专业知识技能： -良好的管理,沟通，组织以及解决问题的能力, 强调“人性化管理” -至少五年以上前厅部运行管理工作经验 -良好的心理承受能力，在工作中始终保持积极的态度

1.监督、检查采购员的工作，检查收货物品价格、数量及质量等是否与订单要求一致，严格按照酒店规定收货，日常资料存档工作要及时、完整。 2.执行紧急采购、普通采购、三家报价询价，走签所有采购审批流程（最终总经理批准后方可采购），紧急采 购事项采购单补签跟踪提交要严格按照相关政策执行，确保正确的采购程序的进行，采购部有序地保存定单。 3.审核下级制定的采购定单，拓易云系统采购单定价报价签批流程、部门申请事由合理性检查、物品照片、附件说明、价格比对等。 4.确保采购物品得到最优惠的价格，确保供应商供货的及时性。 5.在财务总监的协助下，和成本控制经理及行政总厨做市场调查。 6.确认本酒店的采购价格与其它酒店相比占有优势。 7.新增供应商要做背景调查，并做供应商资料存档。同时做供应商列表（服务质量配合度记录表）。 8.维护维保协议合同招标准备（按合约到期前3个月准备） 9.完成上级指派的其它任务。

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。 We are currently looking for a Reservation Manager to join our team. 我们目前正在招聘一名预订部经理加入我们的团队。 As a Reservation Manager, we rely on you to: 1.Responsible in managing all activities pertaining to Reservations operations. 2.Guide and supervise reservations agents in the daily tasks to ensure a consistently high quality of work. 3.Establish and maintain good relations with corporate accounts, travel agencies, airline and other booking sources.   We are looking for someone who: 1.At least 3 years working experience in international brand hotel in this position. 2.Good health, able to work under pressure； 3.To foster a high level of morale amongst the Reservations staff.   工作概述： 1.负责管理与预订操作相关的所有活动。 2.指导和监督预订部员工的日常工作，以确保持续高质量的工作。 3.建立并维护与公司客户、旅行社、航空公司和其他预订源的良好关系。   岗位要求： 1.至少有三年该岗位国际品牌酒店工作经验； 2.身体健康，能承受工作压力； 3.培养预订部员工的士气。 If you are the right person, what are you waiting for？ Click the apply button now！

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。   We are currently looking for a  Service Manager - Pastry to join our team.   1. Coordinate the multi-function hall/food production of the restaurant/banquet department and other tasks under his/her charge. 2. Check the setting of tables in the dining room and banquet department.Responsible for the correct timing of service, ensuring the highest quality food is always served to guests. 3. Ensure smooth and effective communication between bakery staff and other department staff. 4. Always pay attention to the freshness, appearance and temperature of food served to guests. 5. Supervise staff worksheets to ensure staff are working on time.   We are looking for someone who:   1. People and customer oriented 2. Motivator and self starter 3. Team builder 4. Displays initiative and creativity 5. Commitment to professional values   工作概述： 1.  具体协调餐厅/宴会部多功能厅/食品生产，以及其它由其主管的各项工作。 2.  检查餐厅和宴会部的摆台情况。负责服务当中的正确时间，确保总是为客人提供质量优质的食品。 3.  确保饼房员工和其他部门员工之间的交流畅通而有效。 4.  经常关注为客人所提供的食品的新鲜度、外观和温度。 5.  监督员工工作表，确保员工按时工作。   岗位要求：   1.  顾客/员工至上 2.  鼓励他人，严于律已 3.  团队合作者 4.  工作积极主动 5.  追求职业价值   If you are the right person, what are you waiting for？ Click the apply button now！

Shangri-La Yiwu 义乌香格里拉 Shangri-La Yiwu is located in the city's landmark building—the Yiwu World Trade Center, at the heart of the financial and business district. It is a multifunctional urban complex integrating residential, commercial, office, retail, and entertainment spaces. The main tower stands at an impressive height of 215 meters, a playful nod to the Chinese homophone "Ai Yiwu" (Love Yiwu). Facing the Yiwu International Trade City (Phase 1) across the street, Shangri-La is also adjacent to the International Expo Center and Meihu Stadium. Floors 9 to 38 of Shangri-La Yiwu feature luxurious guest rooms (with a minimum floor area of 48㎡) and comprehensive serviced apartments (with a minimum floor area of 72㎡). Guests can enjoy panoramic views of the Yiwu River and the International Trade City from their windows. The property boasts multiple outlets, including Brown Sugar, Mix and Zui Xi Hu・Yue Xiu Wok. Whether it's traditional Western à la carte dishes, a fusion feast blending Chinese, Western, and Japanese flavors, or exquisite Jiang-Zhe cuisine crafted by a master Chinese chef, we offers a culinary experience that will delight every palate. 香格里拉位于城市地标建筑-义乌世贸中心，地处金融商务区核心地带，集住宅、商业、办公、购物、娱乐于一体的多功能城市综合体。主楼楼体高达215米，取自谐音“爱义乌”。香格里拉与义乌国际商贸城一区隔街相望；毗邻国际博览中心及梅湖体育馆。 香格里拉9层至38层，由豪华客房（建筑面积不小于48㎡）及综合型服务式公寓（建筑面积不小于72㎡）组成。入住宾客可凭窗可远眺义乌江江景及国际商贸城。 设有红堂、食尚汇、醉西湖・越绣灶等多个餐厅。无论是传统西式零点，还是中西日式融合美食畅飨，亦或是中国烹饪大师主理精致融合江浙菜，香格里拉总有一款美味惊艳您的味蕾。 We are currently looking for a Chef De Cuisine to join our team. 1. To reflect the Shangri-Laphilosophy by providing the highest quality of service to our customers andemployees. By always adopting a positive attitude and   keeping the team spirit at the highest  level. 2. To co-ordinate, in detail on the RestaurantBanquet / food production, and all specific duties to all Sous Chefs andemployees under his supervision 3. Ensures smooth and effective communicationamong the kitchens and with other departments   We are looking for someone who:   1. Good Health 2. Good disposition 3. Good communication 4. Enthusiastic/Energetic  5. At least 1 year experience in asimilar capacity.    工作概述：   1. 为客人和员工通过高质量的服务，反映香格里拉的经营思想。总是以积极乐观的态度，保持整个团队的士气高昂 2. 协调所督导的所有员工之间有关餐厅/宴会部/食品生产部门的具体事宜 3. 确保厨房和其它部门之间的交流畅通而有效   岗位要求：   1. 身体健康 2. 良好的性格 3. 善于沟通 4. 热情/精力充沛 5. 至少1年的相关工作经验   If you are the right person, what are youwaiting for？ Click the apply button now！

The Crowne Meetings Director will manage and provide day-to-day leadership to the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team, respectively. As such, the Crowne Meetings Director is responsible for an effective lead conversion process, including steps such as enquiry handling, preparation of proposals, quotations, checking product information and customer requirements, and for successful event execution, which includes steps such as meeting/event planning, co-ordination with hotel operations and clients before, during and after each meeting/event. 皇冠会务销售总监将管理及引领皇冠会务执行及管理团队，全权负责生意转换的全部过程，包括处理问询，准备建议书，报价，检查酒店产品信息及客户需求，同时就会议/宴会前期，会议/宴会执行过程中及之后的规划，运作部门间的协作全程跟进，确保成功的会议/宴会的执行。 -       Develop deep understanding and knowledge of key sectors targeted by hotel and ensure products and services are ahead of competition to maximise lead conversion rate and guest satisfaction 了解酒店目标客户的需求及相应具备的行业知识，确保酒店的产品及服务优于竞争对手酒店，最大化的提高生意装换率及客户满意度。 -       Provide creative input into Meetings Product Development to maintain a point of differentiation by developing innovative product and revenue opportunities 为会议产品开发提供创新的投入，同时保持一个差异点以开发创新的产品和收入的机会 -       Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion and guest experience 确保生意的及时跟进及同客户建立战略合作的关系，提升并维持生意转换率及客人满意度始终维持高水准。 -       Contribute actively to the compilation of annual business plan and strategic sales & marketing plans 积极参与年度市场营销计划的制定及执行。 -       Conduct and/or assist the sales team with customer negotiations 协助业务拓展团队开展客户谈判 -       Manage contract signing process 管理合约的签署流程 -       Ensure timely delivery of Master Invoice to customers and help with facilitating payment 确保结算环节的顺利及准确 -       Complete forecasts, plans, and productivity reports for management 为酒店管理层提供准确的生意预测，行动计划及相应的产量报告 -       Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products and services while minimising waste to increase revenue 参与年度收益预算的制定，同时监控预算的执行，尽可能控制成本，增加收入 -       Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines 同酒店相关运作部门通力协作及沟通，掌管酒店活动场地，酒店配套服务及食物，酒水的价格制定及控制。   -       Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members 掌管每日酒店的会议活动，工作计划及分配，为团队的每一个成员建立业绩发展目标。 -       Provide effective leadership to fulfilment and events teams, including the ability to direct activities according to the relevant detailed SOPs 有效的领导团队及生意的执行，包括根据具体的工作流程，规划行动方向的能力。 -       Enhance team performance through effective communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Develop and sustain effective relationships with clients, maximizing satisfaction and on-sell opportunities 通过同相关部门的有效沟通及协作，提高团队的业绩表现，同时根据客人的具体流量，确保足够的酒店服务人手。发展及维持良好的客户关系，提高客人满意度及增销的机会。 -       Communicate to his/her superior any issues encountered and other relevant information 就运作中遇到的相关问题，同相应的上级主管保持及时及有效的沟通 -       Ensure the team’s accurate and timely updating of all relevant record in the Sales and Catering System 确保团队的所有成员在宴会管理系统中及时的更新每个活动的情况。 -       Organise training sessions, daily briefings and other meetings as required; ensure staff has the tools, training and equipment to carry out job duties 组织部门培训，按要求开展每日例会及其他的会议，确保团队成员拥有开展工作所需要的工具，培训及相应设备。 -       Conduct periodic formal reviews with the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team on their targets and goals 对皇冠会议执行及管理团队成员就他们的业绩目标进行定期的回顾及检查 -       Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team 为皇冠会议团队的每一位成员，按照洲际集团的标准，制定年度绩效考核目标，个人发展计划及年终绩效评估 -       Recommend and/or initiate salary, disciplinary, or other staffing/human resource-related actions in accordance with hotel or company rules and policies 根据公司的章程及政策，在员工薪资，纪律等人事相关领域提供建议。 -       Act as escalation point for clients and members of the Crowne Meetings Fulfillment Team and Crowne Meetings Events Team and provide resolution to issues 作为承接客户与皇冠会议执行团队之间的重要角色，就出现的问题提供有效的解决方案。 -       Process customer inquiries in accordance to specified service standards 根据具体的服务标准，合理的规划及管理客户生意问询的处理流程 -       Develop and deliver relevant documentation to the customer (e.g. proposal, contract, loyalty programmes, area attractions, restaurants, facility information) 向客户准备及提供相应的文件（例，活动建议书，合约，法律条款，当地特色，餐厅及设施情况） -       Prepare and guide the team on site inspections, entertainment, familiarisations and other events for potential customers (when necessary); ensure all details of meetings and conventions are in compliance with hotel standards, including room set-ups, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services 就客户到酒店实地考察进行充分的准备及协助开展，确保会议及宴会活动的所有环节按照酒店的标准得到妥善安排，包括，房间布置，舞台安装，灯光，印象视频设施，客人流向，菜单，活动装饰，团队用房预留，交通，费用结算，贵宾服务等 -       Assign appropriate designated Event personnel based on the event requirement 根据活动的需要，分派合适及有能力的成员对活动进行有效的管理 -       In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity 在回来计划过程中，同会议主办方充分沟通，考虑活动的流程，餐饮安排，菜单定制，布置需要等因素，确保活动场地的优化使用，提高会议执行的效率。 -       Ensure the team meets with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing 确保在会议过程中同活动主办方就每日活动安排进行沟通及回顾，确认当日消费金额及账单的准确，或对最后活动所产生的费用进行适时的预估。 -       Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience 计划并开展同客户及宴会服务团队的会前协调会，努力提高客人满意度 -       Analyse and action against client satisfaction surveys to improve services and identify further business opportunities 就客户满意度调查报告进行分析及采取相应的行动，提高服务水准及确定以后的生意机会。

岗位职责 1.熟悉对本地区域，根据本组市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1.大专以上学历。有同岗位工作经历。 2.具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 3.有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

岗位职责 1、为市场销售部总监提供专业、有力的支持，以达到战略目标；同市场销售部总监一同制定市场推广战略和促销活动，实施并发展部门和酒店的政策 2、通过发展并实施销售市场推广策略达到收益目标 3、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作 4、走访客户，根据市场变化，并不断改进服务工作 5、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议 6、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标 7、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度 8、根据外部环境可能对销售产生的因素，制定不同的方案 岗位要求 1、能够为客户呈现良好的酒店介绍及描述 2、有效的时间管理，高效的工作 3、专科以上文化程度；有五星级酒店高级销售经理岗位2年以上工作经验，有大型连锁酒店管理公司工作经验优先。 4、形象气质佳，具备较强团队意识。

岗位职责 1.根据酒店营销目标、市场开发计划，制定个人销售活动计划。 2.通过开发新客户，稳定老客户，达成个人、部门、酒店销售目标。 3.向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.处理客户的来电、来函。 6.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7.熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。

全面负责酒店所有产品的宣传与销售工作，包括但不限于宴会婚姻，会议等。 使宴会销售部的每一位员工了解自己的职责，目标，成绩，一年两次对员工进行评估。 亲自管理及维护重要的客户。 确保销售团队可以高效地制作完成报价，合同发送给客户并及时跟进，邀约客户进行酒店参观。 无论何时，以销售额最忧为目标，并对团队及宴会收入进行有效的预测。 负责部门相关部分的预算制定，并积极参与预测及市场计划的制定。 定期分析客户产量及客源市场结构，预判市场发展趋势并提前设计产品及渠道以便抓住商机。 领导销售团队达到部门目标。 组织并主持每周团队及宴会沟通会议，以及大型活动沟通会。 制定销售计划并确保所有团队成员按照计划执行对所负责的地区或行业的客户进行维护及开发，通过电话销售，当面拜访等形式了解客户需求并最终达成销售。 带领团队完成酒店设定的销售目标及相关任务。

岗位职责： 1、在部门经理领导下，做好市场开发和销售，落实销售计划，完成下达的销售指标； 2、根据酒店总体市场目标策略，进行市场开发，参加展销、会议和公关活动； 3、参加商务销售会议，与同事研究市场情况，掌握商务客户的基本情况，并做出应对方案； 4、调查搜集、整理市场信息，向上级提供市场销售报告，并提出建议； 5、参予商务客户谈判工作，根据酒店政策制定合同； 6、及时挖掘市场潜在需求，拜访新客户和跟踪回馈老客户，保持良好的客户关系； 7、及时听取客户意见，处理客人投诉，总结分析客户反馈意见并提出建议； 8、负责领导交办的销售管理工作，定期制定提升计划； 9、协助部门经理做好商务客户的建立及升级管理工作，保持客户档案的完整。 任职要求： 1、大专或以上学历，从事酒店工作三年或以上市场营销工作二年以上； 2、有市场销售理论及法律知识，掌握销售技巧，有适应市场变化的能力； 3、全面掌握酒店产品内容、酒店服务程序与标准； 4、具备较强的沟通协调和组织能力，性格开朗，具有敏锐的市场分析、营销推广能力； 5、具有丰富的客户资源和客户关系，业绩优秀者优先； 6、英语听、说能力者优先。

岗位职责： 在销售总监和区域市场销售总监的指导下对接公司客户、政府客户及住房客户等销售活动，使活动运行在酒店的政策和程序中； 承担酒店每日的销售工作，专门负责指导销售，培训，实施规定的行动计划和营销计划中。 岗位要求： 有至少5年从事酒店销售的工作经历； 具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备； 了解合同法、企业法、旅游法以及有关涉外法规； 具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议； 有较强的语言表达能力。

Mandarin Oriental Pudong, Shanghai is looking for a Sales Manager to join our Sales& Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Sales & Marketing Department. The Sales Manager reports to Director of Sales. As Sales Manager, you will be responsible for the following duties: The incumbent is responsible for the service and management of specific accounts within an assigned area.  They will assist the Director of Sales focusing on and motivating the sales team to achieve the room night goals for their particular market segment as laid out in the Marketing Plan. They will generate rooms business from existing and potential accounts, coordinating customer requirements with other departments in order to achieve maximum guest satisfaction and profitability for the hotel. As Sales Manager, we expect from you: Degree or Diploma in Hospitality Management or relevant education Minimum 3 years working experience in the hotel industry, luxury hotel experience is preferred Able to liaise effectively with designated market segment accounts Knowledge of market segment Fluent in English and local language Mature Takes initiative Presentable Outgoing Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦东文华东方酒店正在寻找 销售经理加入我们的 市场销售团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在 市场销售部，销售经理向 销售总监汇报。 作为 销售经理，您将负责以下职责： 负责所指定市场客户的维护和管理，协助销售总监，按照销售计划，通过激励其他销售人员的方法，完成本市场划分区域的销售目标。 在维护老客户，开发新客户的基础上，达到客房销售目标，本着客户满意度和利润最大化的原则，就客人的要求与其他部门积极沟通协调。 作为 销售经理，我们对您的期望： 酒店管理或相关专业学位或证书 在酒店销售业工作至少3年，具备豪华酒店工作经验最佳 能有效的和所负责市场客户进行沟通 对所负责市场有一定了解 熟练操作计算机 流利的英语和普通话 成熟 主动 体面 友好 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

1.Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives. 部门的目标要与酒店经营目标相一致，通过发展、实现部门目标领导客房部。 2.Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs. 监督客房部运营，例如清洁与维护，确保与客房部规章、程序、标准相一致，满足客人的需要。 3.Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply. 检查所有地方，采取正确措施，在清洁、维修、房间用品方面以达到凯宾斯基的标准。 4.Develop, implement and continually review the policies, procedures, practices and standards. 发展、实施、检查部门的规定、程序、实践以及标准。 5.Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations. 挑选、培训、发展下属，管理下属的表现，保证客房部的有效运营。

【岗位职责】 1、严格按照酒店品牌标准设计。 2、认真完成各部门下达的美工任务。 3、负责会议、餐饮、节庆及大型活动的美术设计和制作。 4、负责酒店的所有服务用品和印刷宣传品的美术设备与监制。 【岗位要求】 1、本科以上学历，有5年同岗位工作经验。 2、了解装潢、工艺美术等方面的专门知识，掌握广告宣传及美术知识，具有较强的主体审美能力。 3、沟通协调能力强，具备良好的团队素质。 4、具有设计制作大型美工制品的能力。

【岗位职责】 1、全面负责大堂吧的日常运营管理工作，包括人员排班、服务标准执行及品质监督 2、制定并实施酒水销售策略，控制成本及库存管理，完成月度营收指标 3、处理宾客投诉及突发事件，维护酒店品牌形象与服务标准 4、培训督导服务团队，定期进行业务技能考核与服务质量评估 5、协调餐饮部与其他部门的工作对接，优化服务流程 【岗位要求】 1、具备高端酒店餐饮管理经验，熟悉酒水知识及服务流程 2、出色的团队管理能力与现场协调能力，能承受高强度工作压力 3、敏锐的市场洞察力，擅长成本控制与营收目标达成 4、普通话流利，英语基础沟通能力优先 5、形象气质佳，具备优秀的客户服务意识与问题解决能力

【岗位职责】 1、全面负责健身中心的日常运营管理，包括设施维护、会员服务、课程安排及员工排班等； 2、制定并执行健身中心的年度运营计划及预算，确保业绩目标的达成； 3、监督健身器材的维护与保养，确保设备安全、清洁及正常运转； 4、策划并组织会员活动、促销方案及健身课程，提升会员满意度和续费率； 5、管理健身中心团队，包括招聘、培训、绩效考核及日常督导； 6、处理会员投诉及突发事件，维护良好的客户关系； 7、定期分析运营数据，提出改进建议并优化服务流程； 8、确保健身中心符合卫生、安全及行业相关法规要求。 【岗位要求】 1、具备健身行业相关工作经验，熟悉健身中心运营流程及管理规范； 2、优秀的团队管理能力，能够有效激励员工并提升团队绩效； 3、良好的沟通与协调能力，能够与会员、同事及上级高效合作； 4、具备较强的服务意识，注重细节，能够妥善处理客户需求与投诉； 5、了解健身器材维护及安全操作规范，具备基础急救知识者优先； 6、具备一定的市场推广及活动策划能力，能够提升会员参与度； 7、身体健康，热爱健身行业，能够适应弹性工作时间安排； 8、持有相关健身教练或管理认证（如ACE、NASM等）者优先。

工作职责： This position is responsible for assisting DOC in achieving revenue goal of department. Accurate administrate and control all DEF bookings, function space occupancy rate, revenue and guests’ satisfaction. Work closely with reactive sales and operation departments to handle events successfully. Offering enhancements to create outstanding events. 协助宴会销售总监达到并超过部门收入预算。准确地管理和经营签约会议团队及宴会预定，提高宴会厅使用率、营业额以及客户满意度。通过与销售及营运部门地紧密合作圆满完成团队、会议、宴会等活动的接待工作。 1.To maintain the corporate image of the company by including presentations on Hilton Reservations / new hotels by Hilton. 维持企业形象，包括希尔顿及新酒店。 2.Ensure a sales attitude prevails at all times, utilizing every opportunity within the scope of your work that will assist with the maximization of revenue. 确保始终保持专业的销售态度，利用每一个工作范围内的机会，发掘签约团队和宴会活动的消费潜力，协助收入最大化。 3.Follow up every call－in/walk in leads by Hilton standard with positive sales attitude. Handle site inspection. 按照规范流程接听客户来电、并确保以积极销售的态度接待所有未预约客户。处理已签约客户在酒店的实地考察。 4.Follow up on contract, agreed deposit and cancellation charges to ensure the hotel policy is followed by all team members. 按流程跟进押金、合同和违约罚款，确保贯彻执行酒店政策。 5.Review and confirm all events details with clients and operation team in advance. Issue accurate BEO/Group Resume/Floor Plan/Change Log/VIP Alerts etc. on time. Handover events to operation departments. 会前与客户及营运部门密切沟通、确认各项活动细节。在规定时间点前出具正确的团队/宴会任务单、场地图、更改单、贵宾通知等文件。确保将团队信息准确地交付营运部门执行并审核。 6.Greeting/Farewell event customers. On call to solve any problem that may occur during the stay of the respective group. Arrange exit interview before group/event departure, develop potential repeat business. 欢迎、欢送团队及宴会客户，随时待命并协助营运部门解决在店团队/宴会活动发生的意外事件。协助宴会销售总监做好每个团队离店前的会后面谈，提高客户回头率。 7.Responsible for Meeting Planner Survey （MPS） program after each event complete. Assist to achieve team goal of uploading, responds & satisfaction. 在每个宴会结束后，负责宴会客户满意度调查项目，协助团队完成上传率、回复率和满意度指标。 8.Ensure event bill be delivered to client in time and update final revenue data into system. Assist accounting able to receive the payment in line with agreement. 在规定时限内确保活动账单并交付客人核账，确保更新录入数据的准确性。配合财务部如约收款。 9.Maintain good relationship with clients, to transmit business information to reactive team and assist DOC in negotiating with prospective clients. 维护客户关系，向宴会销售团队传递潜在回头客信息并协助谈判。 10.Attend weekly, monthly, provisional briefings/meeting, exchange event information, market intelligence, product competitiveness etc. 参加每周、月部门例会及临时会议并交流相关已签约团队及宴会活动要点、潜在客户情报、市场、产品竞争力等信息。 11.Make sure the system key－in accuracy of each event on the reports. Participant team member training on request. 确保系统内数据输入的准确性，各类营业报表的准确性。按要求参加各项团队的系统培训。 12.Adhere to departmental operating expenses as laid out in the budget / forecast. 遵守在预算/预测中列出的部门运营开支。 13.Comply with all systems and procedures as laid down by the Commercial Department. Complete the ad hoc assignment on time. 遵守商务发展部制定的制度及操作程序，按时完成上级布置的临时任务。 14.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 任职资格： 1.Communication skill in Mandarin and English verbal, listening and writing. 具备普通话，英语听说读写沟通能力 2.Minimum 3 years’ experience in hotel. 3年以上的酒店经验。 3.Pleasant personality, polite. 性格开朗，有礼貌。 4.Independent worker and self－motivated. 独立工作和自我激励。 5.Team work. 团队合作。

需要美容美体项目都会，能长期稳定的工作，有责任心，有一定的沟通能力，店铺不需要销售，踏实能干，老板是东北人，人好说话

【岗位职责】 1、制定采购的方针、策略、程序文件，经管理当局批准后保证贯彻执行。 2、审批所有采购申请单、定货单。 3、根据酒店需求与市场供应审定价格合理、货品质量可靠、信誉好、售后服务优的供应厂商，确定供应关系。 4、负责与厂商进行大宗商品定货的主要业务谈判，审查所有合同及其他业务和约的执行和落实。 5、负责组织市场调查研究，及时酒店提供市场信息，指导下属按计划完成酒店的各类采购任务，并在预算内尽量做到降低成本、节省开支。 6、积极开发货源，不断推荐新产品，扩大货品国产化，负责国外定货工作。 7、经常检查本部门执行经济、海关、检疫、卫生等法律法规情况，及时处理发现的问题。 【岗位要求】 1、专科以上学历。 2、具有6年以上国际连号酒店各项物品的筹开采购经验优先。 3、具有较好的英语基础 。 4、对采购程序，采购合同的订立比较精通。 5、具有较强的组织能力和沟通能力及管理能力。 6、有驾驶证优先。