岗位职责 1、 全面负责酒店的经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系，树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科及以上学历，相关管理专业。 2、 从事五星级及以上酒店工作经验10年以上，同岗位5年以上。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

岗位职责： 1.有0-1线上运营平台（天猫、京东、微商城等等）实施与管理运营经验； 2.主要负责线上平台（天猫、京东、微信商城等等）直通车、钻展的推广，日常维护和数据汇报，熟练使用推广工具，规划产品日常及活动期间的推广； 3.根据需要制定季度、月度推广计划并严格执行，配合运营达成销售目标； 4.提高产品UV、PV、点击率、ROI、监控数据，总结并优化投放方式； 5.推广数据的整理报告，数据研究统计，进行优化和利用，定期提交总结报告； 6.定期收集同行业竞品信息，做分析整理，提出合理性的建议。 任职要求： 1.本科及以上学历，至少 5 年以上传统电商运营工作经验，其中3年以上电商运营管理经验，熟悉主流电商平台(淘宝、京东、天猫、微商等等)的运营规则和玩法，有成功打造高销量店铺的案例； 2.商务能力优秀，具备丰富的商务谈判经验； 3.具备优秀的数据分析能力，逻辑思维清晰； 4.抗压能力强，会以结果为导向，为店铺最终的经营情况负责，必须具备茶、酒及食品类线上运营、实施、管理经验。 您可将个人简历和求职意向发送至hht@dfwsgroup.com，如有合适职位，我们会及时与您联系~

Job Summary： Develop and implement adynamic hotel sales strategy that remains adaptable and strategically sound.Foster strong communication channels with the global sales center, local marketsales teams, and customer service partners. Lead the sales team in proactively attractingnew clients through diverse channels, including newspapers, magazines, onlineplatforms, and social media. Ensure that each sales team member engages in adesignated number of impactful sales activities daily through effectivesupervision and guidance. Additionally, oversee the operations of the MarketingCommunication department to guarantee that daily workflows are managedefficiently and effectively. Experience: a)   Minimum 8 years of sales and/or customer service experience at aninternational/Luxury hotel; 3 years related position experience b)   Be able to set business strategy and adjust timely according to marketchanges c)   Be able to handle different market conditions and solve problems timelyand effectively under the conditions set by the hotel d)   Proficient in English and Chinese,Good education background, bachelor degree preferred e)    Good marketing skills f)    Good communication skills g)    Sharp observation h)    Strong team work spirit i)     Result oriented, strain capacity,Optimistic attitude

Primary Responsibilities  Regional Financial Strategy & Performance Oversight • Translate Accor’s global and Greater China finance strategy into actionable financial goals for the hotels. • Monitor and analyze hotel financial KPIs such as cost ratios, GOP, and DT etc. • Support hotel teams in identifying opportunities to improve profitability and optimize financial performance. Guidance & Empowerment of Hotel Finance Leaders • Oversee the performance, development, and compliance of Directors of Finance within the region. • Review and advise on major hotel finance decisions such as budgeting, forecast revisions, significant procurement, and cash flow. • Facilitate regional finance conference, workshops, and best practice / fraud case sharing sessions. Financial Reporting & Compliance Oversight • Ensure full compliance with Accor Finance Manual, local regulatory requirements, and internal control standards. • Coordinate internal audits, and compliance reviews to prevent significant control failures. • Guide DOFs on ensuring the quality of financial reporting including month-end closing, P&L reviews, and other reporting. Budgeting, Capex, and Owner Relations • Support hotels in budget, and rolling forecasts • Evaluate capital investment plans  • Represent Accor in financial discussions with owners, ensuring transparency and mutual understanding of business performance Others • Review of hotel accounting system set up, hotel profit and Loss balance sheet to ensure accuracy and standardization • To support hotels on finance technical aspect, follow through of policies and procedures • To support hotels pre-opening by providing guidance to the Director of Finance to follow the preopening process and critical path • Conduct interview of the Director of Finance candidates by screening their technical skill and good fit for the hotel • Conduct orientation for newly joined Director of Finance  • Hotel monthly P&L and Drop through review  • Yearly hotel budget reviews • Interact with owner on various finance operation issues • Conduct finance annual task list survey to ensure requirements are met • Handle any other projects as assigned from time to time Knowledge and Experience • Bachelor’s degree in finance & accounting • Minimum of 10-to-12-year hotel finance experience and minimum of 5 to 6 years in Director of Finance position. Experience in the area Director of Finance is an added advantage and proven record of stability in the position held  • Familiar with hotel policies and procedures, internal control requirement, hotel Chart of Account, skillful for Sun system; MC; Check EAM Micros and Opera system. Familiar with tax law and accounting principle • Strong ability in financial management and analysis • Have good experience on hotel operation and pre-opening • Hand-on in Finance operation and good analytical skills • Knowledge in fraud prevention • Able to travel per job requirement • Good communication skills • Accounting Technical capacity • Leadership capacity • Good Excel skills • Mature mindset to handle internal and external people

职位描述： 1.推荐酒店资源，牵头与酒店建立合作关系； 2.协助与酒店的沟通,谈判达成合同签订； 3.协调合作期间的问题。 任职要求： 1.具备酒店行业资源 2.具备良好的沟通协调能力。

Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

The China Hotel Finance Manager is a pivotal role responsible for overseeing the entire lifecycle of product development, from concept ideation to successful implementation and post - launch optimization. This individual will lead cross - functional teams, collaborate with various stakeholders, and ensure that products meet market needs, business goals, and high - quality standards. This role ensures seamless delivery of services such as P2P, T&E, AR Recon and GL etc. across multiple hotel units. The individual will drive process improvements, manage teams, and collaborate with stakeholders to enhance overall operational efficiency and service quality.   Your day to day Product Implementation and Deployment • Ensure smooth product implementation at customer sites or within the organization. Work with implementation teams to address any issues. • Develop and execute training programs for end - users, both internal and external, to ensure proper product adoption. • Monitor post - implementation performance, gather user feedback, and drive continuous improvement initiatives. Process Management • Conduct market research and customer interviews to gather insights for product innovation. Translate these insights into actionable product requirements. • Review, analyze, and re-design shared service processes to eliminate inefficiencies • Develop and implement standard operating procedures (SOPs) for all shared service functions, ensuring consistency in service delivery. • Set performance metrics and KPIs for shared service processes and regularly monitor and report on their achievement. Team Leadership • Lead and manage teams within the shared service center, including recruitment, training, performance evaluation, and career development. • Foster a positive and collaborative team culture, promoting knowledge sharing and continuous learning. • Allocate resources effectively to meet service demands, ensuring that teams are appropriately staffed during peak periods. Stakeholder Collaboration • Act as the main point of contact for business units regarding shared service matters. Build and maintain strong relationships with key stakeholders across the organization. • Understand the specific needs of each business unit and translate them into service enhancements or customized solutions. Service Quality and Customer Satisfaction • Ensure high - quality service delivery by implementing quality control measures. Conduct regular customer satisfaction surveys and use feedback to drive service improvements. • Resolve escalated service issues in a timely and effective manner, ensuring that customer concerns are addressed to their satisfaction.   What we need from you • A minimum of 3-5 years of experience in a shared service environment, with at least 3 years in a managerial position, and with at least 3 years in a project management role. • Proven experience in leading large - scale process improvement projects. • Strong leadership and people management skills, with the ability to motivate and develop teams. • Excellent analytical and problem - solving skills, with the ability to identify and resolve complex operational issues. • Exceptional communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels. • Fluency in Mandarine and English • Proficiency in relevant software applications, such as enterprise resource planning (ERP) systems, project management tools, and data analysis software.  Knowledge of industry best practices in shared service management.

Your day to day End-to-End Recruitment for critical roles across various properties, ensuring a seamless candidate experience.  Stakeholder Management: Build strong relationships with internal and external stakeholders, including Operations leaders, Hotel General Managers, HR leaders, and also property owners.  Implement the channel strategy to attract top talent from the hospitality industry.  Maintain a strong Talent Pipeline for now and future openings.  Collaborate across functions to ensure alignment with company culture, and organizational goals.  Analyze recruitment metrics and provide insights to continuously Improve the recruitment process.  Drive self-development, complete other recruitment-related tasks assigned by Head of GC Talent Acquisition.    What we need from you 5+ years of hospitality experience in HR or hotel operations function leader roles, preferably within the hospitality industry.  Bachelor’s degree in HR, Business, Hospitality, or a related field (preferred).  Experience working in a multi-national, fast-paced environment.  Familiarity with ATS and CRM and relevant recruitment tools, also been equipped with the necessary recruitment knowledge  Strong stakeholder management skills, with the ability to influence and partner with diverse groups.  In-depth knowledge of the hotel business model and property operations.  Excellent sourcing skills, including experience with professional networks and talent platforms.  Experience in Behavioural Interviewing and interpreting psychometric evaluations  Problem Solving: Quick thinking and adaptability to dynamic business needs. Understanding of and alignment with the company’s values and culture.

招聘养生市场总监 岗位要求： 1、人品形象好，执行力落地强。 2、有相关美业从事品牌经理，总监岗位经验3年以上。 3、能协同养生专家，或则独立可完成客户咨询调理并有成交成单良跟床销售成交能力。 4、对市场业绩负责，对接门店服务好合作门店售前中后。 5、有基本中医筋膜筋骨艾灸产康私密调理手法灸法，和理论。 6、工作稳定长远，接受出差

岗位职责： 1.根据公司品牌管理的定位，制定、调整和优化的运营管理标准，循环改进并针对现有问题作出解决方案，为酒店日常运营提供良好的支撑； 2.制定相应的政策及规定，监督检查，确保各项政策及标准的落实。持续更新客房产品与服务标准，确保品牌形象； 3.通过定期视察、线上或线下会议等多种形式，与旗下成员酒店团队沟通，了解、监督、指导酒店的日常运营工作，并与运营总裁分享最新信息； 4.定期对成员酒店进行运营审计，并推进整改落实，确保酒店产品及服务质量不断提升； 5.定期完成重要运营数据和客户体验反馈积累，联合旗下酒店识别分享最佳运营实践，并提供分享机会； 6.监管旗下酒店直销采购率，品牌标准物资采买率； 7.与协同公司各职能部门，通过经营分析会等多种形式，与酒店管理团队共同回顾重要经营指标，敦促、指导酒店实现各项目标，确保酒店盈利最大化； 8.通过定期拜访或电话沟通，确保业主了解品牌标准、公司政策及促销活动，获得业主对公司各类经营活动的支持； 9.协同市场营销部，指导并改进酒店经营计划及策略，以快速适应市场环境的变化，定期为酒店管理团队提供培训、指导和支持，帮助其实现营收指标； 10.协同财务部、人力资源部，督管酒店控制经营费用、人工、能源等主要成本； 11.督促酒店落地会员权益； 12.确保各酒店遵守法律法规和行业标准。识别并应对运营中的潜在风险，协助制定应急预案。 任职要求： 1.至少10年酒店管理及运营经验，其中包括5年的国内知名品牌酒店运营经历。有过同时负责多家酒店运营经历者优先； 2.拥有酒店筹备开业经验，包括准备筹备开业预算、管理制度及程序的建立； 3.能够用中英双语有效交流者优先； 4.具备良好的沟通能力和人际交往能力； 5.精通计算机操作，并适应出差者优先。 您可将个人简历和求职意向发送至hht@dfwsgroup.com，如有合适职位，我们会第一时间与您联系~

•Responsible for the entire galley operation onboard •Ensuring professional production and distribution of all meals for guest and crew in accordance with company standards, menu cycle and recipes •Organisationand execution of F&B related ship functions and special events (e.g. Welcome / Farewell) •Ensuring food safety, highest level of cleanliness in the galley and production areas at all times in accordance with Viking River Cruise standards & HACCP •Ordering of all food supplies according to production planning and in cooperation with the Hotel Manager •Conduction of menu briefings with waiter staff prior to service and instruction of waiters to explain dishes •Preparation of opening and closing ships at start and end of season •Supervision, motivation and training of the multi-national galley crew •Participation in loadings and conduction of quality control •Responsible for cost control and adherence to set budgets •Conduction of stock takes; inventory according to company procedure •Active participation in ship functions, socializing with guests during meal times

•Responsible for the entire hotel operation onboard •Ensuring that all hotel departments are managed according to their standards •Management and motivation of the crew, with emphasis on Department Heads •Operation of service procedures according to company standards •Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.) •Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules •Final inspection and receipt of all supplies and deliveries for the hotel department •Supervision and organization of opening and closing ships at start /end of season •Active liaison with guests and successful handling of complaints •Active participation in all onboard events and special functions •Presence in the galley and restaurant during meal times •Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel •Ensuring departmental training according to requirement profile •Responsible for cost control and adherence to all set budgets •Daily analysis of debtors in accordance with Receptionist / Night Auditor •Conduction of stock takes; inventory according to company procedures •Active participation in loadings

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard 直接全面负责管理整个餐饮部的行政，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。 ·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction. 协助酒店经理，汇报及传达每日运营情况并对任何情况做出及时有效的回应。 ·To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店规章制度，提升客户满意度 ·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。 ·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 确保严格按照财务部，人力资源部及其他营运部门制定的程序 ·Responsible for carry out or directly monitor any project agreed prior. 负责执行或直接监测事先商定的任何项目 ·Be responsible for control of security related issues like floor master keys, cashier procedures and others. 负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。 ·Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。 ·Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

岗位职责 1、负责团队个人销售业绩指标100%达成； 2、负责开发区域属地大客户资源，制定属地化销售策略，开发指标100%达成； 3、维护重点客户关系，深度挖掘客户需求，提升企业客户复购率； 4、负责协同锦江丽笙集团资源，整合存量及市场资源分配，提升酒店整体销售业绩占比； 5、负责酒店营销及生态联动，提升品牌在行业内的影响力。 岗位要求 1、至少3年及以上品牌酒店销售管理经验； 2、具备良好的企业大客户资源（如500强、国有事业单位等）； 3、具备TMC商旅销售优先； 4、具备良好的数据思维能力； 5、具备较好的协调能力，具备良好的责任心 6、具备团队协作及团队管理能力

岗位职责： 1.全面负责公司旗下餐饮品牌的加盟招商推广工作； 2.负责每日每周每月等定期对招商客户资源情况进行总结分析，并对重点意向加盟商进行重点跟进； 3.负责推进加盟招募活动，负责与潜在加盟商进行联系、跟踪、谈判、签约等工作； 4.负责组织市场调查，预测市场发展趋势，并针对市场的变化和竞争的需要提出应对策略； 5.负责对各项业务的洽谈、签约工作进行管理、协调、指导、监督、审核合同等。 任职要求： 1.具有较丰富的餐饮多品牌招商工作经验； 2.具有餐饮行业推广招商能力； 3.具有全国餐饮连锁企业加盟招商经验优先； 4.有一定的人脉资源，具有较强的责任心，能吃苦耐劳； 5.性格开朗，语言表达能力强。 您可将个人简历和求职意向发送至hht@dfwsgroup.com，如有合适职位，我们会第一时间与您联系~

岗位职责 1.通晓大型连锁企业的选址开发模式； 2.根据公司要求对市场进行预估，制定市场拓展计划，进行市场调研，门店选址等事宜； 3.拟定出店面选址备选对象，进行研究分析，进行市场调查报告； 4.负责店面相关商业谈判，主导推动从立项到开店各项拓展工作。 任职要求： 1.连锁餐饮开发拓展经验； 2.具备快速学习、解决复杂问题的能力，具备高度的责任心及细节关注力； 3.能承受高强度工作压力，具备很强的执行及协调能力，全面推动、监督、跟踪人力资源管理各项制度的落实和效果； 4.具备较强的实操能力，熟悉人力资源相关法律法规，精通各人力资源管理模型的设计与运作。 您可将个人简历和求职意向发送至hht@dfwsgroup.com，如有合适职位，我们会第一时间与您联系~

岗位概述： 负责房务部短期和长期的规划以及日常运作的管理。作为酒店的执行委员会成员之一参与酒店的运营管理。 岗位要求： 1. 至少5年在奢华品牌酒店房务部管理岗任职经验 2. 至少1年以上房务部总监任职经验 2. 流利的中英文沟通能力 3. 有大型酒店运营经验优先 4. 优秀的团队合作和管理能力

Job Description - To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. - Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. - Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. - Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. - Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. - Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. - Proficient in English listening, speaking, reading and writing. - At least 2 years of experience in the same position in a luxury brand hotel.

岗位职责 会计及财报相关 · 统筹管理事业部各企业/公司的财务核算、会计记账及各类财报的编制工作，确保财务数据准确可靠，会计记录真实完整，财报的编制符合法规及监管要求； · 对接集团总部财务，根据集团要求的格式和类型定期提供各类财报数据以便集团编制合并财务报表； · 统筹管理事业部各项应收、应付账款和对账等工作； 税务及票据管理 · 统筹管理事业部各企业/公司的税务核算及季度、年度的税务申报工作，在合法合规的范围内进行合理、有效的税务筹划； · 及时掌握政府颁布、更新的各类与企业经营或酒店行业相关的财税政策并加以贯彻执行； · 根据财税管理政策和制度管理及使用各类票据，包括支票、汇票、各类有价证券等； 系统支持及管理 · 主导财务系统在各企业/公司的上线及使用，根据业务需求协助IT完成财务系统与TMS、PMS、OA等各第三方系统对接的测试及实施； · 协助IT及第三方系统公司上线实施TMS系统； 资金及银行管理 · 通过资金管理系统对事业部各企业/公司的整体资金进行动态管理，包括资金需求预测及使用规划，监控资金余额，防止欺诈或挪用资金等； · 协调银行关系，根据资金计划合理规划和管理各项银行资金、贷款等，提升资金使用效率，避免贷款逾期还款（如有）； · 协助管理各项财务专用章、银行印鉴及U盾等的保管和使用； 预算及预测 · 协助部门负责人制定年度预算，定期更新经营预测； · 监控关键财务指标，监督预算的执行情况并加以必要的分析和管控，协同FP&A对事业部经营业绩定期进行分析和评估，并向管理层提供评估和分析报告； · 根据事业部、集团要求汇总、编制并提供各类数据统计、分析报表； 内控及外部审计 · 根据集团管理政策以及事业部业务需求，协助建立并健全事业部各项财务管理政策和制度，督导各职能的执行；识别并纠正任何潜在违规倾向，对于违规事实需及时向直属部门主管和事业部管理层进行汇报并跟进后续整改工作； · 对接集团审计及外部审计，与第三方审计师联络、协调、沟通说明，解决审计师提出的任何与财务相关的审计问题，对于审计报告中提出的审计意见或建议进行后续整改或实施； · 对接并应对政府相关部门对于事业部下属各企业的定期或突击财税审计、稽核及现场工作检查等，确保各企业/公司的合法、合规经营； 资产管理、共享及其他 · 建立和健全事业部固定资产管理政策，搭建事业部固定资产管理体系，对所属固定资产进行动态管理，确保账实相符； · 协助构建事业部财务共享中心，建立共享财务的运营和管理模式； 其他由部门主管根据业务需要而分配的各项工作。 任职要求 工作经验 · 10年以上连锁酒店集团或大型商业、地产类集团财务工作经验，3年以上集团总部财务管理岗位经验； 教育背景 · 全日制大学本科或以上财务管理、会计专业， 中级以上会计职称； 专业技能 · 熟练掌握用友，金蝶等常用财务软件的设置和使用，熟练掌握GC GAAP及IFRS财报标准，CPA或ACCA优先； 其他技能 · 具备较强的抗压能力和执行力，能独立完成管理层交付的各项任务； · 具备较强的跨部门协作和团队管理能力，能有效地与各业务部门及集团职能之间进行协作并推进相关工作的达成； 具备商务英语书写和交流能力，大学英语六级或雅思，托福等对应等级。

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、大专以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

Main Duties Administration §  Ensures that the Foodand Beverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate. §  Oversees thepreparation and update of individual Departmental Operations Manuals. §  Conducts regulardivisional communications meetings and ensures that departmental briefings andmeetings are effective and conducted as necessary. CustomerService §  Ensures that all associatesdeliver the brand promise and provide exceptional guest service at all times. §  Ensures that associatesalso provide excellent service to internal customers in other departments asappropriate. §  Spends time in publicareas observing associate-guest interaction and talking with guests, workingthrough Heads of Department to coach associates in guest service skills asnecessary. §  Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. §  Maintains positiveguest and colleague interactions with good working relationships. Financial §  Maximises associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. §  Ensures that eachprofit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximisingprofit while delivering on the brand promise. §  Ensures that each costcentre (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest. §  Coordinates thepreparation of the Annual Business Plan for Food and Beverage. §  Analyses businessperformance strategically to facilitate accurate and meaningful forecasting,involving the respective Heads of Department as appropriate. §  Manages costsproactively based on key performance indicators, working through the respectiveHeads of Department as appropriate. §  Ensures that allhotel, company and local rules, policies and regulations relating to financialrecord keeping, money handling and licensing are adhered to, including thetimely and accurate reporting of financial information §  Assists in theinventory management and ongoing maintenance of hotel operating equipment andother assets. §  Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximise yield and overall profits in Outlets andBanquets. Marketing §  Prepares, utilises andupdates an Annual Marketing Plan, broken down as necessary by department. §  Evaluates local,national and international market trends, vendors and other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remaincompetitive and cutting edge. §  Encourages Heads ofDepartment to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business. Operational §  Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate. §  Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. §  Ensures that allTouches of Hyatt and the Food and Beverage Top 20 are implemented. §  Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented. Operational (continued) §  Works closely withother Leadership Committee members in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests. §  Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. §  Ensures that all associatesare up to date with the availability of seasonal and new products on themarket. §  Tastes and monitorsthe food and beverage products served throughout the operation, providingfeedback where appropriate. Personnel §  Oversees and assistsin the recruitment and selection of all Food and Beverage associates.   Ensures that Heads of Department followhotel guidelines when recruiting and use a competency-based approach toselecting their associates. §  Oversees thepunctuality and appearance of all Food and Beverage associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards. §  Maximises theeffectiveness of Heads of Department by developing each of their skills andabilities through the appropriate training, coaching, and/or mentoring. §  Conducts annualPerformance Development Discussions with Heads of Department and supports themin their professional development goals. Ensures that they in turn conduct annual Performance DevelopmentDiscussions with their associates. §  Ensures that each Headof Department plans and implements effective training programmes for their associatesin coordination with the Training Manager and their Departmental Trainers. §  Encourages associatesto be creative and innovative, challenging and recognising them for theircontribution to the success of the operation. §  Supports theimplementation of The People Philosophy, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics. §  Ensures that all associateshave a complete understanding of and adhere to associate rules and regulations. §  Ensures that associatesfollow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security. §  Feedback the resultsof the Associate Opinion Survey and ensures that the relevant changes areimplemented. Other Duties §  Is knowledgeable instatutory legislation in associate and industrial relations. §  Understands andstrictly adheres to Rules and Regulations established in the Associate Handbookand the Hotel’s policies concerning fire, hygiene and health and safety. §  Ensures high standardsof personal presentation and grooming. §  Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organisations. §  Responds to changes inthe Food and Beverage function as dictated by the industry, company and hotel. §  Attends trainingsessions and meetings as and when required. §  Carries out any otherreasonable duties and responsibilities as assigned.

SUMMARY: 概述： 公寓经理应对项目运营做有计划的管理，在完成或超出运营目标的同时来提高客户、团队成员、业主的满意度。 公寓经理应对项目日常运营负责，包括项目的预算、运营计划、完成所需执行的各项计划或目标。并负责整个运营团队和团队员工的日常管理。 公寓经理应对项目租赁收入负责，定期开展市场调研，掌握市场讯息，负责相关报告编制；有效完成或超额完成租赁目标，以达到最大收益。 公寓经理需对整体运营的满意度、项目目标的完成度和租赁收入负责。 DUTIES & RESPONSIBILITIES: 职责： 1.       维护和提高项目的价值。 2.       公寓所属相关政府机构、外部供应商及合作方、业主、租户关系的建立与维护。 3.       根据业主公司要求，负责完成相关Memo申请报告，跟进批复意见的执行。 4.       负责所辖公寓年度运营计划、预算等编制或审核，对项目运营计划、预算执行和日常管理负责。 5.       确保项目客户满意度，以及管理标准的建立、完善并执行到位。 6.       确保完成或超额完成年度运营目标和租赁目标。 7.       组织建立与完善公寓各板块运营和服务标准，督导各板块日常对团队的培训及管理，维护/提高项目的运营和服务标准。 8.       建立及完善项目内部有效的绩效管理机制，管理及激励员工改善工作绩效，出色表现，达到高标准的管理和服务品质，使客户有良好的居住/服务体验。 9.       负责项目人力资源管理，包括人员需求规划、招聘、培训、员工激励、员工管理、员工关系、员工发展等方面。 10.   与团队成员保持及时有效沟通，使他们树立信心，鼓励员工敬业爱岗并有服务与奉献精神。 11.   定期组织召开针对项目内运营管理类会议，并监督会议纪要的执行情况。 12.   针对客户的需求，提出有效的运营计划及举措并组织实施。 13.   确保客户和团队成员的满意度，维持项目在市场上的竞争力。 14.   与客户保持积极沟通，利用切实有效地管理措施或增值服务来提升客户的满意度。 15.   关注项目日常运营安全，监督项目各板块与安全相关的工作执行及落实到位，确保项目运营符合当地的安全管理条例。 16.   关注自身及团队在礼貌礼仪、个人形象、沟通技巧上的言行举止，采取有效举措，使团队整体形象、质素符合管理公司和业主公司的品牌形象。 17.   根据管理要求，按时向管理层提交相关报告，听取意见并组织实施。 18.   组织建立与完善项目各板块相关规章、工作流程、工作/ 服务标准、部门及岗位职责等，督促执行，按规定分析和处理日常各类问题。 19.   对于项目相关的运营管理信息严格保密。 20.   根据团队各部门/员工的职责，有效合理的分配工作，监督各部门工作执行情况。 21.    根据各方面不同的需求适时改变来实现项目的良好声誉，不断寻求增加工作价值的机会。 22.   有责任与人力资源及行政部共同处理有违反公寓规章制度或者违法行为的员工。 23.    确保遵守公寓的规章制度及工作标准/流程，并遵守员工手册中的各项规定。 24.   随时听从及完成上级管理层提出的其他指示或工作任务。 QUALIFICATION 任职资格: 1.       具备大学本科或以上学历，酒店管理或相关专业； 2.       拥有8年或以上服务式公寓或酒店管理相关运营管理经验，且至少3年项目整体运营管理经验； 3.       有丰富的酒店运营管理经验，包括：预算及测算能力、团队管理经验、客服管理经验等； 4.       有较强的学习、分析和执行能力，项目管理领域的市场分析能力，解决和处理问题的能力，培训和发展团队成员的能力； 5.       有较强的组织协调沟通能力，环境适应能力，有能力与任何人沟通交流。 6.       具有良好的中、英文口头和书面表达能力； 7.       能熟练运用Word，Excel，PowerPoint等办公软件； 乐于助人，诚实守信，处事公正，具有良好的服务意识和团队协作精神。

MAJOR RESPONSIBILITIES 責任概要 : Functionsas the Strategic Business Leader ofthe hotel’s Food and Beverage operation including restaurants, bars andlounges, room service, banquets and catering, where applicable. Positionoversees the development and implementation of departmental strategies andensures implementation of the brand service strategy and brandinitiatives.  The position ensures theFood and Beverage operation meets the brand’s target customer needs, ensuresassociate satisfaction, focuses on growing revenues and maximizes the financialperformance of the department.  As amember of the executive committee develops and implements hotel-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and property associates and provide a return oninvestment to the owner and Marriott International.