1.负责酒店 OTA 渠道开拓上线和维护优化,深入了解酒店行业,可以把握最新在线渠道销售信息并可以评估分析渠道数据以达到酒店提升产量的目标。
2.熟悉并能独立分析 OTA 各自渠道优势和特点,组织和策划产品推广,负责后台数据整理、分析、竞品分析等,分析数据了解市场发展状况,定期进行效果评估及后续计划实施,并总结分析报告。同时负责线上评论和平台关系的维护。
3.熟悉酒店产品,能新建线上销售渠道和推广渠道,包括 OTA ,电商平台和新媒体渠道,深入探索行业相关流量资源,挖掘行业相关渠道,熟悉各渠道运营规则,分析各渠道用户画像,针对性建立运营手段。
4.与各合作商家实时保持信息对称,实时监督各合作商家各合作平台的前端和后台数据,并及时优化数据调整库存。
岗位要求:
1.有酒店行业 OTA 销售和渠道工作经验,熟悉 OTA 和线上平台运营模式,3年以上工作经验。
2.视野广阔,逻辑思维清晰,有优秀的数据分析能力、沟通能力、执行力。
3、有国际联号酒店线上销售、高奢酒店线上销售或旅游电商渠道运营经验优先。
Primary Responsibilities 主要责任
1.Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
协调和协助开餐/关餐任务,并确保所有设置在开始运营前按照标准和程序完成。
2.Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
协助管理层监督初级团队成员及其领导下的临时工/部门,并确保在餐厅内分配/要求的所有任务按时按时执行,并符合部门标准。
3.Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
按照部门标准进行餐厅预订/取消记录。每天通过电话或电子邮件重新确认预订。
4. Take food and beverage orders according to guest’s requirements and preferences.
根据客人的要求和喜好接受食品和饮料订单。
5.Deliver food & beverage services in accordance to departmental standards and procedures
按照部门标准和程序提供餐饮服务。
6.Ensure that all food & beverage are served according to service standard.
确保所有食品和饮料 都按照服务标准供应。
7.Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
为了最大限度地增加销售收入,抓住每一次机会促销和推广食品及酒水。当餐厅已满时,交叉销售其他用餐场地。
8.Try to remember individual patron’s names and their preferences to extend a personalized service.
尝试记住个体客人的姓名及其偏好,以扩展个性化服务。
9.Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
酒店食品安全和卫生标准(HACCP)的必要预防措施。
10.Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
收集食品饮料采购申请, 确保所收集的库存都有匹配的申请。
11.Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
巧妙地、高效地处理客人的投诉和意见, 向管理层报告任何投诉、事件或其他违规行为。
12.Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management.
监督和协助分配工作台的工作,在没有管理的情况下监督餐厅的运行。
Job Duties (including but not limited to) 主要工作职责(包括但不限于以下内容):
Be responsible for the implementation of relevant work in the department, includingbut not limited to hostess, services and cashiering, etc. Ensuring thatstandards and service are maintained in strict accordance with managementpolicy. To answer guest requests and resolve guest problems.To work with others associates or outlets to ensure achievement of hotel/outlet strategic.
负责部门相关工作的执行,包括但不限于领位,酒吧服务和收银等。确保标准和和服务与酒店的管理政策严格地保持一致。能够准确的回答并且解决客人的问题。与员工一起合作完成酒店或者部门的目标。
Requirements 任职资格:
Grooming and conduct are expected to conform to the hotel's professionalimage.
仪容仪表以及行为都要符合酒店的专业形象。
Goodinterpersonal & communication skills.
良好的人际交往和沟通能力。
Ability to workindependently and as a team.
能够独立工作和团队合作。
Good reading,writing and oral proficiency in Chinese and English.
优秀的中英文读写能力和口头沟通能力。
Experiences 经验要求:
1-2 years experiences in similar capacity in luxury hotel in restaurant.
1-2年以上豪华酒店餐厅相关工作经验。
Bar background ispreferred.
有酒吧经验为佳。