job overview职位概述
· Assist with managing the foodand beverage operations of the hotel to ensure the achievement of establishedfood and beverage quality and guest service quality standards and departmentalrevenue and profit goals.
· 协助监管酒店餐饮运营的各方面工作,确保已打造的餐饮品质和宾客服务标准,以及部门的收入和利润目标。
· Adhere to local regulationsconcerning health, safety, or other compliance requirements, as well as brandstandards and local policies and procedures.
· 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
At InterContinentalHotels & Resorts® we want our guests to feel special,cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentiveand taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style tocreate moments that make people feel special.
在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。
Duties andResponsibilities工作职责
· Assists in managing theday-to-day operation of the Food and Beverage sections and informs the Directorof Food and Beverage or designate, of any major decision taken which did notrequire his/her action and any other relevant information
· 协助处理餐饮部门的日常事物,通报餐饮总监或其代理不需要其处理的主要决定和其它相关信息。
· Assumes the duties andresponsibilities of the Director of Food and Beverage in his/her absence
· 在餐饮总监缺席时代理其职责。
· Controls and analyzes, on anon-going basis, the following:
· 持续性的控制和分析以下工作:
o Sales
o 销售
o Costs
o 成本
o Quality and presentation offood and beverage products
o 餐饮产品的质量和外观
o Service standard
o 服务标准
o Condition and cleanliness offacilities and equipment
o 设施和设备的状况和卫生
o Quality of entertainment
o 娱乐活动的质量
o Guest satisfaction
o 宾客满意度
o Marketing
o 市场
· Assists Director in developingpopular menus and beverage lists offering guests value for money in accordancewith IHG guidelines.
· 协助总监按照洲际酒店集团的指导纲要制定深受欢迎且物有所值的菜单和酒水单。
· Assists Director in planningand organizing successful Food and Beverage activities in the hotel andoverseas
· 协助总监在酒店和国外策划和组织成功的餐饮活动。
· Conducts daily briefings, Foodand Beverage Meetings and other meetings as needed to obtain optimal results
· 主持每日例会,餐饮部会议以及为获得最好成绩所需的其它会议。
· Attends and participates toother meetings as required by the administrative calendar
· 根据行政管理活动时间表按要求参加所有其它会议。
· Assists Director in keeping anup-dated Hotel Policies and Procedures file and up-dated files on all Food andBeverage matters
· 协助总监更新酒店规章制度的文件及所有与餐饮部相关的文件。
· Assists Director in settingFood and Beverage goals and developing strategies, procedures and policies
· 协助总监制定餐饮目标和发展策略,工作程序和规章制度。
· Assists Director r indetermining the minimum and maximum stocks of all food, beverage, material andequipment
· 协助总监确定所有餐饮,材料和设备的最低和最高存货标准。
· Assists Director in settingsstandards of all food, Beverage and equipment purchases in accordance with IHGguidelines
· 协助总监按照洲际酒店集团的指导纲要制定所有餐饮和设备的采购标准。
· Participates in the preparationof the hotel's revenue plan and marketing programs
· 参与酒店的收入方案和市场计划的编制工作。
· Monitors local competitors andcompare their operation with the hotel Food and Beverage operation
· 监测本地竞争对手的餐饮运营情况,并与酒店进行比较。
· Maintains knowledge of trends,systems, practices and equipment in food and beverage through trade literature,hotel show and site visits
· 通过商业杂志和现场拜访不断的了解酒店和餐厅领域内餐饮准备和服务方面的潮流,系统,操作和设备。
· Performs related duties andspecial projects as assigned
· 执行分配给的相关职责和特殊项目。
· Works with Director on manpowerplanning and management needs
· 和经理一起进行人力规划和管理需求。
· Works with Director in thepreparation and management of the Department’s budget
· 和经理一起编制和管理部门预算。
· Effectively control breakageand loss of operational equipment ≤ 3% of revenue year-over-year.
· 有效控制运营设备的破损和遗失≤3%的收入同比。
aCCOUNTABILITY责任范围
Numberof employees supervised –
管理的员工
Direct Restaurant Manager / Rooms ServiceManager / Banquet Services Manager
直接 餐厅经理,客房送餐经理,宴会服务经理
Indirect NA
间接 无
AnnualOperating Profit/Payroll Budget –
年度经营利润和薪金预算
· Department Budget andHeadcounts
· 部门预算和雇用员工
KeyMetrics –
主要绩效指标
· Departments Budget
· 部门预算
· Food Cost
· 食品成本
· Employee Satisfaction Survey
· 员工满意度调查
Decision MakingResponsibilities (Decision Rights) –
决策职责(决策权)
· Department Budget
· 部门预算
QUALIFICATIONSAND REQUIREMENTS任职要求
Required Skills –
技能要求
· Demonstrated ability tointeract with customers, employees and third parties that reflects highly onthe hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Alcohol awareness certificationand/or food service permit or valid health/food handler card as required bylocal government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Problem solving, reasoning,motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
· Good writing skills
· 具有良好的写作技能
· Leadership Skills
· 具有领导能力
Qualifications–
学历
· Bachelor’s Degree or Diploma inHotel Management, Food & Beverage, or related field.
· 酒店管理,餐饮或相关专业的学士学位或大专学历。
Experience–
经历
· 3 years related experience,including supervisory experience, or an equivalent combination of education andexperience
· 3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。