Graduate from university or high school education. 2 years working experience in a similar capacity for multinational. Must speak fluent English. Other languages preferred.  本科或大专以上学历，两年在跨国企业同等职位的工作经验。可熟练地运用英语对话。能同时使用其它语言者优先。 Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement. 具有酒店政管理，酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。 This job requires ability to perform the following  此职务要求有能力完成下列活动: Fair and firm management abilities with high influencing skills  公平和坚定的高技能管理能力。 Strong Administration skill  很强的行政管理能力。 Ideal Leadership skills  理想的领导能力。 Strong knowledge of Food and Beverage (Wine, Spirits)  食物与酒水的知识（葡萄酒、烈酒） Initiative  主动性 Creative and innovative  创造力和革新。 Hands-on approach to all operational aspects  熟悉所有运行状况的操作。 Posses a high personal and work standard  具备高水平的个人和工作标准。 Excellent Verbal & Written Communication Skills  良好的口头及书面的沟通技巧。 Self-motivated  自我激励 Coaching Skills  培训技能 Advanced computer skills  高等的电脑技能 Ability to devise and conduct staff training sessions  制定和进行人员培训的能力 Excellent Interpersonal Skills  良好的人际关系 Strong Marketing Knowledge  丰富的市场营销知识。 Ideal trainer and popular figure among colleagues, superiors and guests.  理想的讲师，在同事、上级和客人之间受欢迎。 Advanced Financial skills and knowledge 高等的财务技能和知识。 Other 其他: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.  与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。 Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.  在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。 Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.  需要频繁用到数学技能，包括基本数学、预算、利润/损失概念、百分比率和差异变通等。 Problem solving, reasoning, motivating, organizational and training abilities are used often.  经常需要运用问题解决、推理、激励、组织和培训等能力。 Ability to travel to attend workshops, specialized training and/or certifications, etc.  愿意出差参加研讨会、专门培训和/或认证等。 May be required to work nights, weekends, and/or holidays.  可能需要在夜间、周末和假日期间上班。

·       Conducts regular inspection of front and back of F&B operations to check on set-up/service/food quality / general maintenance/cleanliness ·       Conduct market surveys as required and plan /implement appropriate measures to increase market share ·       To brainstorm/keep updated on new technology to improve work efficiency ·       Coordinate with the Executive Chef / Executive Sous Chef / Outlet Manager on the set-up, implementation, and sales of all outlet promotions and menu planning ·       In conjunction with the Division Head, Executive / Head Chef, to establish standard recipes/specifications sheet and theoretical sales prices for food and beverage services in sections appointed ·       Participate in effective staff management (staff hiring / termination/transfers/overtime) ·       Ensure that the quality of food/beverage/service provided is consistently maintained ·       Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage ·       Notes any shortcomings in hardware and software and take appropriate actions ·       To ensure consistency of quality, taste, presentation, temperature of beverage served in all restaurants and bars(according to Marriott standard) ·       Conduct daily briefing ·       Obtains all information available for upcoming year(occupancy, forecast, trends, reservations, festive periods, etc.) ·       Maintains proper and adequate controls are in places specifically over purchase orders and requisitions ·       To ensure that purchasing, receiving and all storage are efficiently handled and that the goods purchased conform to the company’s specification ·       Establishes an annual promotion and menu plan with the Executive Chef ·       Approves all staff additions or replacement, manages annual leaves, Public Holidays / Statutory Holidays ·       Monitors productivity performance as shown in monthly productivity reports and reviews with appropriate department heads Conducts performance evaluations of essential management staff

岗位职责： 1. 负责餐厅员工考勤及培训工作； 2. 负责餐厅各个地方的卫生检查工作，确保餐饮卫生与服务质量； 3. 根据指标协助餐厅经理完成餐厅经营及销售活动； 4. 协助餐厅经理及厨房制定菜品菜单及定价。 岗位要求： 1. 两年以上餐厅副经理相关工作经验，熟悉餐厅经营运作； 2. 熟练英文，会广东话优先考虑； 3. 优秀的沟通能力与管理能力。

JOB SUMMARY  Position responsible for all the food and beverage operations, whichincludes all restaurant, beverage and room service operations.Oversees guest and employee satisfaction, maintaining standards and meeting orexceeding financial goals. Demonstrates knowledge and proficiency of allapplicable food and beverage laws and regulations. Develops and implementsbusiness plan for food and beverage.   Education andExperience • High school diploma or GED; 4 years experience in the food and beverage or related professional area. OR • 2-year degree from an accredited university in Food Service Management,Hotel and Restaurant Management, Hospitality, Business Administration, orrelated major; 2 years experience in the food and beverage orrelated professional area.   CORE WORKACTIVITIES   Developing andMaintaining Budgets • Develops and manages all financial, employee engagement and guestsatisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index for kitchen and restaurantoperations. • Utilizes budgets to understand financial objectives.   Leading Foodand Beverage Team • Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees. Manages all day-to-day operations.Understands employee positions well enough to perform duties in employees'absence. • Utilizes interpersonal and communication skills to lead, influence, andencourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example. • Oversees all restaurant, beverage and room service operations. • Creates and nurtures a property environment that emphasizes motivation,empowerment, teamwork, continuous improvement and a passion for providingservice. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Provides a learning atmosphere with a focus on continuous improvement. • Provides proactive coaching and counseling to team members. • Encourages and builds mutual trust, respect, and cooperation among teammembers. • Monitors and maintains the productivity level of employees. • Develops specific goals and plans to prioritize, organize, and accomplishwork. • Provides the leadership, vision and direction to bring together andprioritize the departmental goals in a way that will be efficient andeffective. • Sets clear expectations with the employees and team leaders and verifiesthat appropriate rewards are given if expectations are exceeded.   EnsuringExceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Drives alignment of all employees, team leaders and managers to thebrand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or ithas been addressed by the appropriate manager or employee. • Verifies all banquet functions are up to standard and exceed guest'sexpectations. • Provides services that are above and beyond for customer satisfaction andretention. • Improves service by communicating and assisting individuals to understandguest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, drives quality, and verifies standards aremeeting the expectations of the customers on a daily basis.   Managing andConducting Human Resource Activities • Provides guidance and direction to subordinates, including settingperformance standards and monitoring performance. • Conducts performance reviews in a timely manner. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Identifies the developmental needs of others and coaches, mentors, orotherwise helps others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal educational ortraining programs or classes, and teaches or instructs others. • Develops an action plan to attack need areas and expand on strengths basedon employee engagement and guest satisfaction results.   AdditionalResponsibilities • Complies with all corporate accounting procedures. • Provides information to supervisors, co-workers, and subordinates bytelephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution andsolve problems. • Drives effective departmental communication and information systemsthrough logs, department meetings and property meetings.

岗位职责： 1. 负责餐厅员工考勤及培训工作； 2. 负责餐厅各个地方的卫生检查工作，确保餐饮卫生与服务质量； 3. 根据指标协助餐厅经理完成餐厅经营及销售活动； 4. 协助餐厅经理及厨房制定菜品菜单及定价。 岗位要求： 1. 两年以上餐厅副经理相关工作经验，熟悉餐厅经营运作； 2. 熟练英文，会广东话优先考虑； 3. 优秀的沟通能力与管理能力。

协助餐饮部副总监，行政总厨和销售部制定销售计划，和大型会议的实施 有效的协助餐饮部副总监达到部门预算目标 协调并且保持餐厅的卫生和设备维护 与行政总厨合作确保达到高标准的食品质量和正确的销售价格 检查确保餐厅内设备的正常使用，例如菜单，布草，瓷器，玻璃器皿，电器等所有可销售的系统 协助制定酒水单，确保所有餐厅有一致良好价格的酒水单 有效地发现人才，并能确保所有的员工都能在正确的职位上有所发挥 协助参加正常的员工会议并且能够达到上传下效 确保工作区域内的安全

1.和酒店运营计划一致的情况下，提出并制定各项标准，回顾及规划 Development of all budgets, forecasts and schedules in line with the hotel business plan 2.整理各个餐饮部门出现的问题，并制作问题解决方案 Anage performance issues that arise within the respective operating departments，and solving those issues with effective action plan 3.保客人和员工满意度的同时，确保市场竞争力和最大化的收益 Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance 4.激励员工并达到奢华酒店应有的标准。运用积极的方式与团队成员互动来确保奢华的顾客体验 Be an inspiration to all hotel staff to achieve luxury levels of performance. Nteract in a positive way with all team members to ensure a luxury guest experience 5.识别和处理可能导致跨文化冲突或误解的问题 Identify and deal with issues which may cause cross cultural conflict or misunderstanding 6.支持营运并且协助完成团队成员和顾客满意的目标 Support operations and assist in achieving team member and guest satisfaction goals 7.随时执行上级分配的其他相关任务或特殊项目  Perform other related duties & special projects as assigned by the supervisor 知识和经验 Knowledge and Experience •必须有5年以上酒店餐饮部门管理层经验，奢华酒店尤佳。 Minimum of 5 years food and beverage management experience, preferably in the luxury setting. •充分了解餐饮部门管理运作、目标、市场运作和销售。 strong understanding of operational controls, budgeting, sales, and marketing. •优秀的英文听说读写能力。 Strong oral and written communication skills. •积极主动并具有团队精神。 Ability to train and develop team members. •为部门员工提供培训和发展计划。 Ability to work effectively in a team environment and take initiative. •优秀的组织技能。 Excellent organizational skills.

SCOPE 范围 To lead, guide and operate on a daily basis the F&B Operation, Driving through KPI’s the goals for the F&B department in relation to the 5 areas clearly laid out as part of LHG operating system. This is order to specifically maximize: revenue, control cost in operating % and not $ value, guest satisfaction, colleague welfare, and profit margins. 管理所有餐厅每天的运营, 关注客人，提升顾客满意度,保障同事福利,尽可能在控制成本的基础上实现利润最大化。   PRINCIPAL RESPONSIBILITIES 主要职责 1.            Directly responsible for day to day operation, in line with LHG brand standard as well as The Hotels of the World stretch goals as well as the colleague handbook. 直接全面负责管理餐厅的运营，按照朗廷品牌标准，国际领先酒店的目标和员工手册条例保证其营运顺畅，实现利润最大化。 2.            Work very close with Director of Food & Beverage to report and brief of daily operation and take a sign of for any change of direction. 协助餐饮总监，汇报及传达每日运营情况并对任何情况做出及时有效的回应。 3.            To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店规章制度，提升客户满意度 4.            To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 领导前线同事按照损耗程序，并与管事部，厨房及相关部门一起，以将损耗率降至最低。 5.            To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 确保严格按照财务部，人力资源部及其他营运部门制定的程序 6.            Responsible for carry out or directly monitor any project agreed prior. 负责执行或直接监测事先商定的任何项目 7.            Be responsible for control of security related issues like floor master keys, cashier procedures and others. 负责控制并确保相关的安全问题，例如万能钥匙，收银程序等。 8.            Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。 9.            Perform any duties assigned by the Management deemed necessary. 执行任何管理层委托的工作。   OPERATIONS   1.            To ensure OE (Operation Equipment) used in each department is adequate and in perfect conditions. 确保各部门营运设备的合理使用及维护，使其保持理想状态 2.            Be aware of special cashiering procedures, executive checks, etc. and ensure they are properly accounted for. 熟知收银相关程序，包括内部转账程序，账单程序以及确保其正确入账。 3.            Be aware of all Langham’s guest programmes, discounts, etc. 知晓所有朗廷的对客程序，相关折扣等。 4.            Know the LHI brands, snap shot, F&B concept briefs and any other operating information’s by heart and make sure it is driven down the line through senior managers and all colleagues on the floor 了解朗廷品牌，传达并确保经理主管和所有同事理解酒店餐饮理念和任何营运信息。 5.            Be aware and be present for any special events or requests. 知晓并参与特殊的宴会或任何有需求的场合 6.            Be part and drive F&B promotions along side with F&B Sales Manager from organization to delivery of the same 同餐饮销售经理一起自始至终参与餐饮推广 7.            Be aware of guest complaints and personally get involved if necessary. 了解客人的投诉，如有必要能亲自解决 8.            During operating hours be on the floor to improve service level as well attend and solve on the spot guest complains as well as review procedures. 营运时间需在前线提高服务水平，解决客人投诉，检查服务流程 9.            Above all, lead by example through a “hands-on” approach to motivate colleagues to excel. 综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。 HUMAN RESOURCES 1.            Monitor and make sure colleagues are well dressed and groomed according to standards at all time. Guest contact servers or attendants must maintain a sharp look—proper uniform clean, pressed; shoes shined; hair at correct length and clean; hands well-manicured. 监督同事仪容仪表。无论对客或非对客同事都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐 2.            Train senior managers and key colleagues to the latest detail in order to provide the highest level of service to our customers. 为给客人提供最高水平的服务，培训经理主管及领班最新的业务知识。 3.            Enforce colleague discipline, coach and counsel, as necessary. Participate with management in all salary & manning reviews. 在必要时，严格执行同事处罚和口头及书面警告处分。参预管理同事薪酬复查调整。 4.            To conduct a daily Manager meeting using the “show time （briefing）” module, also make        sure each department carries out a monthly meeting and be present to share key points. 参考每日培训模式，建立每日经理会议制度，确保各部门建立每月部门会议并参与和分享重要信息。 5.            Be responsible to the performance review of all F&B colleagues. 负责餐饮部所有同事的工作表现评估。 ADMINISTRATIVE 1.            Create an electronic daily log book by department to key in important information such as: daily revenue, covers divided by in house, walk-in, beverage sales, etc and any important information to be shared. 建立各部门每日交接簿，记录并分享重要信息诸如：每日营业额，包括驻店客人，来店散客，酒水销售等 2.            Make sure that SOP (Standards Operating Procedures) are written to the last detail and used on a daily basis to train managers and colleagues. 确保时时更新SOP（标准操作流程）用以每天培训经理及同事 3.            Be involved in the F&B budget and strategic departmental decision 参与决定餐饮预算及部门营业策略 4.            Communicate daily with management the operational and personnel problems, complaints and comments and develop solutions to such. 每日与上级进行交流沟通，汇报所有营运和人事相关问题，客人的意见和投诉，发展完善解决方针。 5.            Attend the following meetings, if & when necessary: Sales strategy, BEO, colleagues gathering and F & B related. 必要时参加下列会议：销售策略会议，宴会会议，同事会议和餐饮部相关会议。 6.            Supervise inventory counts, as required. 监督库存计数。 7.            Honour all reasonable requests made by a manager, which is may be outside your normal job activities to achieve complete guest satisfaction and service throughout the hotel. 为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。 8.            Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists colleagues based on their individual strengths, development needs, career aspirations and abilities. 执行表现评估的步骤。发展业务目标，并制定适当的发展计划。根据同事的长处，帮助其进行发展职业抱负和能力。     MARKETING 1.            Assist in the development and execution of marketing plans for the outlet. 协助所有餐厅制订的市场推广计划的发展及实施。 2.            Be a sales person through, be a Langham ambassador at all times 始终将自己定位于销售人员及朗廷大使 REQUIREMENTS 职位要求 1.         Education 教育学历 Minimum vocational school. 至少为专业学校毕业。 2.         Experience 经验 Minimum 10 years operations experience, at least 3 years management experience. 10年以上相关经验，具备至少3年以上管理经验 3.         Job Skill / Knowledge 工作技能 / 知识 Demonstrated leadership qualities. 能体现领导者的素质。 Demonstrated good technical knowledge of restaurant operations. 具备优秀的专业的餐厅运营知识。 Demonstrated strong hospitality and communication skills. 能体现良好的服务精神和沟通技巧。 Demonstrated strong work ethic. 具备和实现优秀的职业道德。 Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服务待客技巧预知客人的需求。 Demonstrated a good understanding of food production. 对食物产品知识的充分了解。 4.         Computer Knowledge 电脑知识 Knowledge of MS office software, worked with Micros, Opera, MC, and major operating systems 会使用微软办公软件，Micros, Opera, MC及主要营运系统 5.         Language Proficiency 语言能力 Demonstrated excellent communication skills in English and Mandarin. 具备优秀的英语和普通话表达能力。

岗位职责： 1.负责对餐厅各项工作有计划的安排，检查，督导，协调，考核，确保完成各项经营指标，使各项工作规范性，程序化，标准化，制度化。 2.确保餐厅服务标准和条款准确传达到员工，并监督起实施；确保餐厅服务的平稳有序。 3.根据市场情况和季节变化，了解宾客需求及时将信息反馈给厨师长，并配合厨房拟定菜品培训计划。 4.负责要求和监督岗位，执行各项规章制度，餐厅范围的卫生，餐厅环境，消防安全和质量管理工作等。 5.注重现场管理，安排大型团体宴会并接待好VIP客人，妥善处理客人的投诉。 6.建立良好的公共关系，加强沟通，做好跨部门间的沟通和配合。 7.审阅业务报表，掌握当日客情预定，了解当日的重要客情，以及宾客的有关情况和特殊要求，认真组织安排和各项当前准备工作。 8.做好思想政治工作，宣传企业文化，关心员工生活，增加企业凝聚力，奖罚分明，激发员工工作的积极性，更好的开展工作。 9.有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。 10.对竞争对手进行分析 11.管理顾客数据库并有效的加以使用 12.和上级领导一起进行人力规划和管理需求，和上级领导一起编制和管理部门预算 职位要求： 1、有fine dinging和星级餐厅管理工作经验至少3年 2、有较强的事业心和责任感，工作认真踏实，为人处事公正严明 3、熟练掌握餐饮管理与服务的专业知识和技能 4、具有较强的组织管理能力，能制定各种餐饮服务，生产的规范和程序，并组织员工认真贯彻执行 5、具有妥善处理客人投诉以及突发事件的能力 6、身体健康，精力充沛，主动积极，有创新能力

【岗位职责】 1、协助运营总监确保餐饮部政策和程序与品牌标准相符并得到贯彻和执行 2、指导下属的工作以确保相关政策和程序的执行 3、保持并提升与下属员工的良好工作氛围和恰当的工作关系 4、保持并不断拓展与客人的良好关系，抓取客评 5、追求餐饮部门业绩最大化 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

1、负责厅面人员管理协调，推动服务流程标准落地，日常各项制度的执行 2、直接对店总负责

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements • Bachelor’s degree in hospitality or another related field is desirable • Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment • Reading, writing and oral proficiency in the English language. • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. • Must be a self-motivator and motivator of others. • Must work in a safe, prudent and organized manner. • Must be able to relate to all levels of Guests and management. • Must have the ability to handle multiple tasks at one time. • Must be able to consistently delight and satisfy our Guest • Must have very good communication skills • Must have excellent attention to details, and extensive service knowledge

【岗位职责】 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 1、高中以上文化程度；5年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

岗位职责 1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、高中以上文化程度；3年以上同岗位工作经验（限女性）。 2、精通本部门的业务知识，熟练掌握中餐、西餐、宴席的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

岗位职责： 1、根据北京各区域门店近期和远期的经营目标，综合市场情况，负责提出并参与制定对客销售的计划； 2、负责北京区域所有合作酒店和酒楼的店面管理，各店服务标准及各店面客户满意度； 3、定期组织区域经理及店长会议，推进年度和月度工作，并做总结； 4、选择并培训不同年龄和不同层次的团队人员，指导团队人员不断学习、更新专业知识，提高销售技巧，按照计划培养人才。 任职资格：1、五星级酒店或高端酒楼行业运营管理经验；2、良好的服务意识，良好的沟通能力，喜欢茶及服务行业。

1、负责餐饮部长短期工作计划和经营预算的落实，确保为宾客提供优质高效的餐饮服务。 2、负责年度工作计划的实施，在市场营销部、公关部的协助下，按时间节点完成本年度的餐饮活动推广计划。 3、不断尝试餐饮销售不同渠道和市场的推广，随时关注集团推出的餐饮产品建议，并确保落地。 4、根据餐饮部经营计划和预算，对各部门经营状况评估，并向餐饮总监汇报。 5、时刻关注对客服务，客人反馈，网络评分等，为打造优秀服务口碑营造良好氛围。 6、负责餐饮部的各项规章制度及服务程序与标准的督导与实施，监督餐厅服务规范及各项规章制度的执行情况，发现问题及时采取措施，协助餐饮总监完成各项接待任务。 7、定期同厨师长研究新菜品、推出新菜单并有针对性地进行各项促销活动。 8、组织和实施餐饮部员工的服务技能、技术培训工作，提高员工素质，为公司树立良好的形象和声誉。 9、抓好员工队伍的基本建设，熟悉和掌握员工的思想状况、工作表现和业务水平，开展经常性的礼貌教育和职业道德教育，注意培养选拔人材，通过组织员工活动，激发员工积极性。 任职要求 1、大学专科以上学历，酒店管理、烹饪等餐饮相关专业学历优先考虑。 2、至少2年以上同岗位五星级酒店工作经验。 3、具备酒店餐饮部经营管理和其他行业的知识。 4、 具有良好的沟通、协调能力。 5、具有英语会话能力，能够用英语同客人沟通。 6、 具有强烈的事业心和责任感，高尚的职业道德，良好的纪律和敬业乐业的精神。

（此岗位为销售岗位，以上工资区间为：底薪+提成） 岗位职责： 1、监督竞争对手的活动并协助监察市场动态； 2、在酒店集团的范围内将销售线索提供给适合人员； 3、根据销售策略中的既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大利润； 4、通过客户管理向现有客户提供服务； 5、销售酒店的产品； 6、管理客户档案、筛选有价值的潜在客户、适时进行宴请； 7、设立和保持定期的销售拜访模式，与目标单位的主要人物会面； 8、定期进行市场调研和分析，制定销售计划； 9、 具备优秀的沟通技巧，掌控客户用餐动向； 10、按照餐饮总监的指示执行相关工作。 任职资格： 1、精通微软办公软件、良好的写作技能； 2、有较强的对外沟通及销售的能力； 3、拥有在相似规模酒店2年以上同等职位相关工作及管理经验，包括管理经验。 酒店地址：成都市青羊区西玉龙街168号 联系人：王女士 联系方式：028-83328666-8506/18180877490 邮    箱：recruiting.chengdu@dorsetthotels.com 有意向可于工作日10:00-17:00至酒店人力资源部参加面试

岗位职责/职位描述 岗位职责： 1.负责餐厅，落实各个时期的工作任务。 2.制定餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部总监制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 岗位要求： 1.5年以上同岗位工作经验。 2.精通餐饮的业务知识，熟练掌握餐饮的技能技巧； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动各级管理人员的积极性；

SCOPE 范围 To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The Assistant Director of Food & Beverage must grow into the position of Food & Beverage Head of Department. 协助并支持凯宾斯基愿景，使之成为无可争议的酒店行业领导者，打造一个非比寻常的凯宾斯基餐饮品牌。餐饮部副总监应成长为餐饮部总监的职位。 OVERALL OBJECTIVES 总体目标 The job of Assistant Food & Beverage Manager is executed satisfactorily when: 餐饮部副经理的工作范畴应确保完成以下职责： All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 The sales are driven to full potential in specific outlets as appointed by Food & Beverage Head of Department. 在特定的部门由餐饮部主管人员指派，创造销售潜力最大化。 All costs are in line with sales without compromising quality. 始终保持销售成本与服务质量成正比，确保服务质量。 The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times. 发扬部门或指定分部门主人翁意识的工作表现，寻找机会，创造企业业务生产最大化。Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office. 与企业其他酒店共享创新和新理念的培养。 The employee is ready to assume the position of Food & Beverage Head of Department in Kempinski Hotel Beijing Yansha Center or in other Kempinski properties. 员工已经准备好担任北京燕莎中心凯宾斯基饭店或其它凯宾斯基饭店餐饮管理负责人。 At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities. 在凯宾斯基，人才发展是管理层的责任，同时也是日常工作中不可或缺的重要组成部分。 The Assistant Food & Beverage Manager is responsible of the following Talent Development tasks for their department: 餐饮部副经理负责开展本部门的人才发展计划 Support and implement new Talent Development initiatives. 支持并实施新的人才发展计划。 Identify internal and external talents* that match Kempinski’s DNA values. 发掘部门内部和外部符合凯宾斯基DNA价值的人才。 Support in growing talent in order to present candidates in quarterly Talent Transfer Calls. 支持人才发展，用于每季度人才发展电话会议中的人才推荐。 Take the time to meet all new Food & Beverage employees. 安排时间与餐饮部所有新员工进行交流活动。 Support Food & Beverage Head of Department in conducting yearly performance appraisal TTTT and give employees regular feedback on their job performance. 协助餐饮部管理人员，对部门员工进行年度绩效评估和一对一面对面评估，对他们的工作绩效表现提出反馈意见。 *A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent。 饭店人才是指一名员工，在酒店的工作表现中，业绩与能力突出，并可以提升到一个新的水平。职业流动性是指，产生此人员成为凯宾斯基流动人才的原因。 MAIN RESPONSIBILITIES 主要职责 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 遵守饭店仪容仪表标准，守时，穿着职业装，维护个人形象和卫生高标准，在任何时刻，为员工树立榜样。 Provide a professional and courteous service at all times and ensure that all employees follow the example. 运营期间为客人提供专业，礼貌的服务，确保所有员工根据标准服务。 Be knowledgeable of all services and products offered by the hotel. 了解酒店所提供的产品及所有服务标准。 Have a thorough knowledge and understanding of all food and beverage products and services. 掌握并了解所有食品和饮品服务标准。 Oversee the operations of the outlets appointed by the Food & Beverage Head of Department. 负责监督管理餐饮部负责人所制定的分部门。 Assist in preparing/consolidating the yearly budget for the department. 协助部门为部门年度预算做好准备。 Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management. 协助各分部门准备月收入利润报告，并同各餐厅经理共同参加月度表现分析会议。 Manage the consolidated inventory of Food & Beverage department’s OS&E together with the stewarding department. 与管事部门共同管理食品和饮料OS＆E的综合库存。 Attend and actively contribute to all relevant staff meetings and hotel trainings. 出席员相关员工会议和饭店培训，并积极做出贡献。 Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department. 在餐饮部总监缺席期间，与厨师长共同召开每日运营会议。 Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings. 出席或者召开（在餐饮部总监缺席期间）每日或每周餐饮部会议。 Review and update all departmental operations manuals annually. 每年回顾并更新餐饮部运营手册。 Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally. 发掘资源，不断致力于提高产品质量，针对产品做好餐饮部内部以及外部门的沟通工作。Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel. 与供应商建立良好的合作伙伴关系，加强工作联系，积极邀请他们到酒店参与活动计划安排。Monitor and constantly improve quality and guest satisfaction with the given tools (KEA, Customer Satisfaction Survey). 使用现有设备设施（KEA服务质量检查，客户满意度调查），监控并不断提高服务质量和客户满意度。 Assist handling of guest complaints. 协助处理客人投诉。 Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar). 每周至少一次监督餐厅服务情况（早餐，午餐，晚餐，大堂，宴会，送餐服务和酒吧）。 Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis. 与市场销售部门共同制定制定分部门的年度市场营销计划和竞争对手分析报告。 Follow the local and global food & beverage trends. 按照当地和全球的食品和饮料的发展趋势开展工作。 Ensure that all managers plan and implement effective training programmes in the appointed outlets. 确保在指定的分部门中，每个餐厅经理准备并有效实施本部门培训计划。 Be actively involved in the operations of the appointed outlets to ensure regular guest contact. 积极参与制定分部门的运营工作，以确保与客人保持联系与交流。 Respond to any changes within the Food & Beverage department as dictated by the hotel management. 响应饭店管理层针对餐饮部发展做出的变化。 Act as the secondary point of contact to the Corporate Food & Beverage Team. 作为企业餐饮团队的第二决策人。 Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. 协助履行并实施公司政策，程序，准则，传统和倡议。 Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department. 在餐饮部总监缺席期间，参加所有公司电话会议，区域和全球餐饮活动。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 附加责任与任务，根据饭店运营业务需求随时进行添加。

岗位职责 1、全面负责酒店餐饮管理及餐饮销售。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 7、建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 岗位要求 1、中专以上文化程度；五年以上同岗位工作经验。 2、精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 3、熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 4、具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 5、具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮部各级管理人员的积极性。

1. 执行酒店总经理的经营管理指令，向总经理负责并报告工作。 2. 主要负责餐饮及品质提升。 3. 及时更新调整因客观因素影响的酒店收益预算。 4. 关注竞争对手的市场动向、经营管理和服务项目及设施等方面最新情况，结合本酒店的特点，提出有效改进措施，供总经理决策和参考。 5.负责餐饮部行政管理工作,制定并实施餐饮经营管理计划。 6.负责实现酒店运营的营业收入指标和利润指标。 7.与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品；确保宾客得到满意的餐饮产品和良好的服务。 8.制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 9.建全物资管理制度，对餐厅的设备、物资、用具等严格管理。

Ability to ensure hotel’s standards, policies and procedures with food & beverage management and staff.  确保每个餐饮部的员工都认真按照酒店的标准，政策和程序工作。 Ability to prioritize and organize work assignments, delegate work.能够很好的安排分派，合理安排工作并懂得区分事情的优先次序。 Ability to direct performance of food & beverage management and staff, and follow up with corrections where needed. 能够指挥餐饮部领导层和员工在正确的方向下工作 Ability to motivate food & beverage management and staffs and maintains a cohesive team.  能够鼓舞餐饮部领导层和员工的积极性并能创造一个凝聚力强的工作环境。 Ability to ascertain food and beverage training needs and provide such training.  能够知道餐饮部培训需要并提供相关的培训。 Ability to be a clear thinker,analyzes and resolves problems exercising good judgment.  能够思维清晰的分析和解决问题，锻炼出色的判断能力。 Ability to focus attention on details.  能够关注细节。 Ability to suggestively sell food and beverage venues, menu items, beverages and wines.  能够积极的对餐饮场地，菜单项目，饮料和酒水进行推销。 Ability to input and access information into MICROS system.  能够提取和输入资料到电脑系统中。 Ability to endure abundant physical movements in carrying out job duties. 有承受工作压力的能力。 Ability to ensure security and confidentiality of guest and hotel information. 确保对于客人，同事和酒店的机密信息保密。 Ability to work without directs supervision.  能够在直接上司不在的时候独立的思考，工作和行动。

To ensure that all Food and Beverage forms and reports to be forwarded to the Area Food and Beverage Department are submitted properly. 确保所有转交给餐饮部门的餐饮的表格和报告都按时递交了。 To maintain all hotel records and forms as prescribed by Sofitel hotel management and policies. 按照索菲特酒店管理规定和政策，维护所有酒店记录和文件。 To be able to plan ahead (is pro-active instead of reactive) 能够提前做好计划（积极主动，而不是被动做事）。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 对于销售和成本方面，随时更新与财务业绩(预算与实际)， 并确保销售额和利润最大化。 To control expenses wisely 明智地控制花费。 To ensure that deadlines on all projects are met. 确保所有项目在截止日期做完。 To ensure that he schedules himself to be available and on duty during peak periods. 确保他安排好自己的时间，在酒店繁忙期值班。 To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisions. 暂时离开岗位也有自信运作平稳，因为有自己带领出来的有能力的，会做决定的大使。 To ensure that meetings are well planned and results-orientated. 确保安排好以结果为导向的会议。 To conduct frequent and thorough inspections of Restaurant department (at least once a week) 对餐厅部门经常地进行的彻底检查(至少一周一次)。 To feel comfortable with using all F&B Hotel software as well as general administration programs 灵活地使用所有餐饮酒店软件以及行政程序。

1. Determines   operational policies and standards on all Food & Beverage matters of   hotel level. 制定与餐饮相关的制度和标准。 2. Establishes   standards of food & beverage sales, trends and inventories. 建立标准的餐饮销售，趋势和目录。 3. Recommends   changes or innovations in policies, procedures and equipment. 不断的改进制度，程序和设备。 4. Confers   with management on reports, forecast budgets, policies and future planning. 在报告，预算，政策和未来计划上与管理层协商。 5. Reviews   price, sources of supply, food & beverage sales, trends and inventories. 查看价格，供货来源，餐饮销售，趋势和清单。 6. Ensures   top quality food and service to have complete guests’ satisfaction. 确保优质食品和服务使客人满意。 7. Informs   management on sales submits monthly financial statements and comments on the   operation. 在月底每个管理人员提交财务报表和提出意见。 8. Ensures   that goals are achieved as outlined in the profit budget. 确保可以达到预算目标。 9. Ensures   that the maximum departmental profit achieved. 确保可以最大限度提高部门利润。 10. Ensures   that all licenses for the entire department is approved and available. 确保所有执照已经申领完成。 11.Prevents   description of the department by overseeing all supplies and service. 对供给和服务做出提前监督。 薪资面议