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  • 北京-朝阳区 | 10年以上 | 硕士 | 提供吃

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    • 人性化管理
    • 补充医疗保险
    • 员工关怀
    • 入职伙伴
    • 丰厚薪酬福利
    • 全球职业发展
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 06-17
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    SCOPE Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Main responsibilities  Involvement in budget preparations and responsible for profit & loss. Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with potential candidates. Manage all operational tasks including their delegation and follow-up. Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. Manage all operational tasks as well as their respective delegation and follow-up. Carry out disciplinary actions in line with company procedures. Re-evaluate work flows to improve and optimize organization. Implement and evaluate procedures and policies. Ensure clear communication within departments. Verify that all information requested by the local police authorities are adhered to and prepared accurately. Organize regular departmental meetings. Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. Conduct daily walk through to ensure quality standards. Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. Set short term and long term measurable objectives to continually improve service levels. Responsible for maintaining 90% scoring for KEA inspections.  Ensure the GRI result achieves 96.2% and GSS result achieves 5.35. KEES (Kempinski Employee Engagement Survey) results are 4.7 and above. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. Manager on Duty weekdays and weekends. Rooms Division responsibility in their absence. Pre-Opening tasks and responsibilities where applicable.
  • 北京-朝阳区 | 5年以上 | 大专 | 提供吃

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    • 带薪年假
    • 岗位晋升
    • 节假日福利
    • 洲际员工价
    • 五险一金
    • 提供食宿
    • 各类技能培训
    • 员工生日礼物
    • 员工活动
    • 补充医疗保险
    国际高端酒店/5星级 | 100-499人
    发布于 06-07
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    Graduate from university or high school education. 2 years working experience in a similar capacity for multinational. Must speak fluent English. Other languages preferred.  本科或大专以上学历,两年在跨国企业同等职位的工作经验。可熟练地运用英语对话。能同时使用其它语言者优先。 Diploma in Hotel Administration, Hotel Management or equivalent. Or combination of required working experience to wave education requirement. 具有酒店政管理,酒店管理或相关的大专学历。或结合所要求的工作经验适当降低学历要求。 This job requires ability to perform the following  此职务要求有能力完成下列活动: Fair and firm management abilities with high influencing skills  公平和坚定的高技能管理能力。 Strong Administration skill  很强的行政管理能力。 Ideal Leadership skills  理想的领导能力。 Strong knowledge of Food and Beverage (Wine, Spirits)  食物与酒水的知识(葡萄酒、烈酒) Initiative  主动性 Creative and innovative  创造力和革新。 Hands-on approach to all operational aspects  熟悉所有运行状况的操作。 Posses a high personal and work standard  具备高水平的个人和工作标准。 Excellent Verbal & Written Communication Skills  良好的口头及书面的沟通技巧。 Self-motivated  自我激励 Coaching Skills  培训技能 Advanced computer skills  高等的电脑技能 Ability to devise and conduct staff training sessions  制定和进行人员培训的能力 Excellent Interpersonal Skills  良好的人际关系 Strong Marketing Knowledge  丰富的市场营销知识。 Ideal trainer and popular figure among colleagues, superiors and guests.  理想的讲师,在同事、上级和客人之间受欢迎。 Advanced Financial skills and knowledge 高等的财务技能和知识。 Other 其他: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.  与他人交互时需要具备良好的沟通技能,具备与宾客、员工和第三方高水平地交互,及展现酒店、品牌和公司良好精神面貌的能力。 Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.  在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。 Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.  需要频繁用到数学技能,包括基本数学、预算、利润/损失概念、百分比率和差异变通等。 Problem solving, reasoning, motivating, organizational and training abilities are used often.  经常需要运用问题解决、推理、激励、组织和培训等能力。 Ability to travel to attend workshops, specialized training and/or certifications, etc.  愿意出差参加研讨会、专门培训和/或认证等。 May be required to work nights, weekends, and/or holidays.  可能需要在夜间、周末和假日期间上班。
  • 北京-朝阳区 | 8年以上 | 中专 | 提供吃

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    • 五险一金
    • 带薪年假
    • 节日礼物
    • 人性化管理
    • 月休6天
    会所 | 100-499人
    发布于 06-17
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    1. 带领团队筹开地中海料理 2. 团队搭建,团队管理 3. 地中海美食菜单的设计、优化 4. 后厨5s标准的执行 5. 结合市场调研进行菜品的研发
  • 北京 | 3年以上 | 大专 | 提供吃

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    • 五险一金
    • 带薪年假
    • 绩效奖金
    • 培训发展机会
    • 免费工餐
    • 倒班津贴
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 补充医疗报销
    国际高端酒店/5星级 | 500-999人
    发布于 06-07
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    北京四季酒店 概要 我们在寻找首席礼宾司,需要你对工作具有热情,热爱你所从事的职位。 我们聘用勤奋上进的员工作培训,在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业,并给予多方面的回报。我们希望员工能够: 拥有良好的团队合作精神,并畅所欲言的沟通 持续的提高他们的工作技巧和表现 能够意识到自己行为所代表的责任及会导致的后果 充分了解自己行为会对客人、同事以及公司的形象产生的影响 加入我们 四季酒店的金科玉律:待人如己。 对于员工,我们同样是,己所不欲,勿施于人,待人如己。 北京四季酒店向员工提供和客人一样的关怀,四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一 工作职责 1.了解前厅部和礼宾部的操作系统。 2.管理礼宾部的运作和工作流程,使宾客满意度最大化。 3.管理和引导员工并且确保酒店政策和程序的执行。 4.利用和发展沟通交流的工具和途径,为部门进行很好的工作信息和流程的传递。 5.推动喜出望外的宾客忠实感必须在每一次的对客服务接触中成为令宾客喜出望外的模范。 工作要求 1.大专以上学历。 2.良好的中英文口头沟通能力。基本的商务英语写作能力。 3.能适应灵活的工作时间。 4.熟知电脑操作及办公软件应用。 5.能适应前厅部其他岗位的职位轮换。 6.能够讲普通话及具有在中国工作的许可。 7.有国际金钥匙优先。 加入我们你能够享有: 建立一个长期的、全球性的职业发展机会 优秀的行业培训 免费入住四季酒店,餐饮折扣优待 红利分享及优厚的工资 雇员服务奖 年度员工派对/社交和体育活动 想要了解更多,请登录以下网站并关注我们: 四季酒店官网职位空缺:http://jobs.fourseasons.com/ 四季酒店领英网站:https://www.linkedin.com/company/four-seasons-hotels-and-resorts 四季酒店微信号:北京四季HR
  • 餐饮总监

    1.5万-2万
    北京 | 5年以上 | 大专 | 提供吃

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 包吃包住
    全服务中档酒店/4星级 | 100-499人
    发布于 06-14
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    1、负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 2、负责实现部门的营业收入指标和利润指标。 3、与行政总厨一起筹划和设计菜单,开发当地需求的餐饮产品。 4、熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 5、协调与其他部门的工作关系,确保宾客得到满意的餐饮产品和良好的服务。 6、制定餐厅推销策略,督促员工做好食品饮料的推销工作,提高餐饮销售收入。 7、建全物资管理制度,对餐厅的设备、物资、用具等严格管理。 8、完成领导安排的其他工作。
  • 北京 | 5年以上 | 大专 | 提供吃

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    • 带薪年假
    • 岗位晋升
    • 补充医疗保险
    • 工会福利
    • 丰厚年终奖
    • 五险一金
    • 领导好
    • 员工生日礼物
    • 管理规范
    • 节日礼物
    国际高端酒店/5星级 | 500-999人
    发布于 06-17
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    有投必应
    有投必应
    Primary Responsibilities 主要职责 : ·          Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts 依据行政管理层与市场销售部总预算制定年度营收计划 ·          Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved 制定并执行与确保营收目标达成 ·          Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate 分析现在与未来市场趋势,整合销售活动以保持并增加营收 ·          Manages key accounts 管理主要大客户 ·          Oversees the selling and servicing of group business 负责监督销售和服务团队业务 ·          Co-ordinates the development of all promotional material 协调发展各项宣传材料 ·          Provides direction on and conducts market research 提供政策导向,并进行市场调研     Qualification:      招聘要求:        1. University Graduate or Diploma and/or Degree or equivalent in the Hospitality Industry     酒店管理、市场营销或相关专业,大学本科以上学历     2.Minimum 5 years experience in similar capacity with international chain hotels     在星级酒店销售部,拥有丰富的销售经验及客户资源,从事销售行业5年以上者优先录用     3.Ability to work under pressure with team and independent     能够承受压力与团队良好合作     4.Strong at drive and lead team at daily sales work     高效能力带领团队     5.Familiar with Beijing market and complete understanding of Key Account Management     熟悉北京酒店销售市场以及重要客户的管理     6.Good sense of  sales in terms of Corporate and MICE     对公司及会议有很好的销售认知
  • 北京-海淀区 | 8年以上 | 大专 | 提供吃

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 店龄补贴
    • 全勤
    国内高端酒店/5星级 | 1-49 人
    发布于 05-29
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    【岗位职责】 1、制定及执行酒店市场销售计划。拟定考核市场营销部各组业绩的绩效考核制度。 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势,设立市场目标。 4、根据市场供求情况、客户意向及需求,优化组合酒店各服务产品,整体推进酒店营销,多渠道开拓酒店的客源市场。走访客户,根据市场变化,并不断改进服务工作。 5、审核服务活动的策划方案,组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等,对内做好各部门的推销和宣传活动等,管理美工制作,以达到酒店经营的宣传目标。 【岗位要求】 1、本科以上文化程度;5年以上同岗位工作经验。 2、按照公司整体要求,制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等,支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。
  • 前厅部经理

    1.3万-1.8万
    北京 | 3年以上 | 本科 | 提供吃

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    • 五险一金
    • 加班补助
    • 补充医疗
    • 带薪年假
    • 年终表现奖金
    • 全勤奖
    • 技能培训
    • 岗位晋升
    • 节日礼物
    • 福利体检
    国际高端酒店/5星级 | 500-999人
    发布于 06-04
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    【岗位职责】 1、负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。 2、进行有关的市场计划分析制定部门工作计划,完成工作报告。 3、使客房达到最高出租率,获取最佳的客房收入。 4、督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。 5、保持良好的客际关系,能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、XX以上学历,有同岗位工作经验X年以上。 2、熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利,有较强的协调管理能力,具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
  • 西餐吧店长

    1.2万-1.8万
    北京-朝阳区 | 8年以上 | 学历不限 | 提供吃

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 技能培训
    • 精酿啤酒
    • 连锁品牌
    • 员工生日礼物
    • 管理规范
    西式餐饮 | 100-499人
    发布于 06-07
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    工作目的: 1. 确保给每位顾客提供高质量、高标准的产品及服务 2. 确保给团队创造高效、稳定、快乐的工作环境 3. 擅长运用系统管理并实施 4. 完成本店利润销等各项目标 工作职责: - 确保自己及团队做任何事情都要遵循公司文化 - 在运营总监的指导下,制定门店年度/月度营销及销售计划 - 运营工作中严格使用运营各项制度及系统,并完善 - 带领门店团队共同完成销售、利润等各项运营目标 - 经常性开展同级别门店的市场调查,保持门店的竞争实力 - 与市场部协调沟通,配合市场部组织各项市场活动 - 员工日常工作标准的监督与管理,确保团队为顾客提供标准及高质量的服务 - 处理客人投诉,并与客人沟通,建立友好关系,从而了解顾客的需求 - 考勤、人事安排、绩效评估等日常员工管理,确保为员工提供一个稳定、高效,愉快的工作环境 - 员工的日常培训及发展规划 - 店内各项设备的安全使用及日常维保养,确保运营顺利稳定 - 经常与产品相关负责人沟通,确保餐品及酒水的品质标准及速度管理 - 学习了解店内各项啤酒的情况,确保为顾客提供高品质的酒水服务 - 确保门店各项报表的及时性与准确性,及时与运营总监沟通店面经营情况 - 组织召开门店各项例会 - 门店各项成本的管控 - 门店各类突发事件的处理 - 与社区及相关部门维系良好的关系,懂得处理相关部门的各项检查及突发情况 职位要求: - 大专及以上学历 - 诚实守信,责任心强 - 热爱餐饮及啤酒行业,具有5-10年同岗位工作经验 - 具有新店开业及连锁经营管理经验优先 - 有英文沟通者优先 待遇情况: - 薪资面议 - 五险一金 - 绩效奖金 - 带薪年假
  • 北京 | 5年以上 | 大专 | 提供吃

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    • 五险一金
    • 管理规范
    • 带薪年假
    • 帅哥多
    • 美女多
    • 工作日两餐
    • 个人发展计划
    • 晋升靠实力
    • 活力团队精神
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 06-17
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    Main Functions To be responsible for the management of all aspects of the restaurant, room service & lounge functions: operations and administration, in accordance with hotel standards. To ensure guest service levels according to food and beverage brand standards. To direct, implement and maintain a service and leadership philosophy which serves as a guide to respective staff. To maintain the cleanliness and organization of the entire restaurant area including storage area, guest area, entrance area as well as all other front and back of house areas.  maintain complete knowledge of: a)     core and departmental brand standards for room service, Restaurants and lobby lounge b)    dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code c)     all liquor brands, cocktails, beers and non-alcoholic beverages as well as assigned glassware and garnishes d)    particular characteristics and descriptions of every champagne/wine by the glass and major wines on the wine list e)     all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices; daily menu specials and unavailable items f)     operating the Micros POS and all Micros related policies and procedures g)    correct maintenance and use of equipment, to use equipment only as intended h)     all hotel services/features and local attractions/activities to accurately respond to guest inquiries i)      daily arrivals/departures, VIP’s, scheduled in-house group activities, locations and times j)      all departmental and divisional policies and procedures
  • 北京 | 8年以上 | 大专 | 提供吃

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    • 奢华的品牌
    • 业界声誉良好
    • 绅士淑女众多
    • 培训体系完善
    • 晋升机会多
    • 团队凝聚力强
    • 人性化管理
    • 带薪年假
    • 岗位晋升
    • 六险一金
    国际高端酒店/5星级 | 500-999人
    发布于 06-17
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    Managing Recruitment and Hiring Process ·          Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. ·          Establishes and maintains contact with external recruitment sources.  ·          Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. ·          Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. ·          Oversees/monitors candidate identification and selection process. ·          Provides subject matter expertise to property managers regarding selection procedures. ·          Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool. ·          Performs quality control on candidate identification/selection. Administering and Educating Employee Benefits ·          Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. ·          Prepares, audits and distributes unemployment claim activity reports to property management. ·          Attends unemployment hearings and ensures property is properly represented. ·          Ensures that department has the available resources on hand to administer employee. Managing Employee Development ·          Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. ·          Ensures employees are cross-trained to support successful daily operations. ·          Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate. ·          Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. ·          Ensures attendance by all new hires and participation of the leadership team in training programs ·          Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. Maintaining Employee Relations ·          Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). ·          Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. ·          Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner ·          Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. ·          Partners with Loss Prevention to conduct employee accident investigations, as necessary. ·          Communicates performance expectations in accordance with job descriptions for each position. Managing Legal and Compliance Practices ·          Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. ·          Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. ·          Ensures medical records are maintained in a separate, secure and confidential medical file. ·          Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). ·          Communicates property rules and regulations via the employee handbook. ·          Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. ·          Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. ·          Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity. ·          Manages Workers Compensation claims to ensure appropriate employee care and manage costs.  ·          Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
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