SCOPE 范围
This position is responsible for managing all local computer technology and services in the fotel
which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, ofice automation and email systems, departmental systems for front ofice, back office, sales & catering, personnel, spa, and other network based sofiware supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies. The role will be responsible for management of the IT and potentially AV staff in the hotel. Maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. Supervises, supports and trains staft and team members at IT Dept. The Director ofIT role is only for larger hotels in MEA and China Regions.
这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。
OVERALL OBJECTIVES 总体目标
The job of Director of I'T is executed satisfactorily when:
IT 总监的工作职责
All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive
manner rather than reactive.
所有酒店的I系统平稳运行和T功能被积极主动地使用着
IT is driving effciencies in the use of applications enabling the other departments to
successfully complete their tasks.
IT系统被各个部门有效的使用着，顺利完成他们的日常工作
All Corporate IT related policies and procedures have been implemented and a successful
self audit has been carried out.
所有总部的有关T的政策和流程得到落实，并进行自我审查
The IT department runs to budget.
制定和实施 IT部门的预算
The hotel has an acceptable level ofPCI compliance.
酒店符合PCI的标准(PCI-Payment Card Industry)
All Kempinski standards related to guest facing technology are implemented to an
acceptable level.
实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上
At Kempinski, Talent Development is a management responsibility and consequently an integral
and important part ofour Managers’ daily activities.
在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成
部分
At Kempinski, Talent Development is a management responsibility and consequently an integral
and important part ofour Managers’ daily activities.
在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成
部分
The Director ofIT fulfils their role as a Talent Development Ambassador when:
IT 总监履行其作为人才发展大使角色时:
They actively support and implement Talent Development initiatives as a part oftheir
daily activities.
作为日常工作的一部分要积极支持和实施人才发展
They identify Training talents in their department and throughout the hotels as per below
definition* and actively support their career development.
在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展
They support and initiate transfer, cross exposure and task force assignments for their
team.
支持他们在酒店间的调动，交叉培训和项目援助
They personally conduct TTTTs with their team on a regular basis and take personal
interest for their talents’ development plans.
定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划
They recruit and select potential talent according to the Company's current and fiture
hotel, regional and worldwide needs including conducting interviews for positions in
their department and their region.
根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can
be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
*作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。
MAIN RESPONSIBILITIES 主要责任
First point ofcontact for all computer related issues within the hotel
第一时间了解酒店内的所有于电脑相关问题。
Solves technical or operational problems as reported by the users.
解决所有用户报告的技术或操作问题。
Ensures that equipment is in proper working order and application performance is
optimized.
确保设备处于正常的工作状态和对应用程序的性能进行了优化。
Ensure that all 24/7 systems (i.e. front ofice, point of sale, email and intemet) are
monitored and that technical service is available any time.
确保对所有系统(即前台系统，销售，电子邮件和互联网)进行24小时的监控和
技术支持。
Ensure that backups are performed and checked on a regular basis.
确保数据备份并定期检查。
Ensure that hotel network, systems and data is secured from unwanted intrusion and in line
with stated Kempinski standards and rules and regulations given by law.
确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基
标准和规章制度。
Ensure that IT contingency systems for all key business areas are in proper working order
and that staff are trained in the switching to, and use of, these contingency systems.
确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系
统。
Follow Kempinski policies as they relate to the security and operation of the computer
systems.
遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。
Ensure that the IT organizational requirements for legal, data protection and PCl
compliance are in place.
确保T组织要求的合法，数据保护和PCI合规的到位。
Update all computer systems with the latest security patches to minimize internal and
external access security risks.
所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。
Train and maintain back-up staff for each server-based application.
为每个基于服务器的应用系统培训和保持后备人员。
Ensure first level support backup is in place for all systems and network.
确保第一级支持备份应用到所有的系统和网络。
In cooperation with all other department heads, design and implement new computer based
procedures that will improve profitability, operations and work efficiencies.
与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力，
以及日常操作和工作效率。
Coordinate the installation ofall new applications or upgrades of existing applications.
协调安装新的应用系统或升级现有的应用系统.
Coordinate and reviews all new software development specific to the hotel, in accordance
to Kempinski policies and standards.
按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。
Implement all corporate IT related policies and procedures and carry out an annual self
audit.
实现所有总部 IT 相关的政策和程序，并进行年度自查。
Provide advice to better expedite access and to improve the use ofinformation in the Hotel
提供建议，以更好地加快访问速度，并改善酒店信息的使用。
Take direction from the Corporate IT department as it relates to the technical operation of
computertechnologyhardware and sofware.
按着总部 IT指导的T软硬件技术的发展方向制定计划。
Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT
General Manager and Hotel Management.
与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。
Responsible for communication with computer vendors and Kempinski Corporate IT
Department.
负责与各计算机厂商和凯宾斯基IT总部的沟通。
Responsible for timely preparation and submission of all IT budgets
负责所有的IT 预算及时编制和提交。
Responsible for the management and control ofall IT budgets according to an agreed plan
and budget.
按照商定的计划和预算，负责所有I预算的管理和控制。
Ensure a business continuity plan is established and tested together with the department
heads for all part of the business supported by IT.
确保应急方案的建立，并由支持与各部门负责人一起测试。
Maximize employee productivity and morale within the department and consistently
maintain discipline within hotel guidelines and local regulations.
最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法
规。
Schedule employees in line with varying business levels in order to maximize productivity
and minimize payroll costs.
根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本.
Select and recruit suitable employees for the department using prescribed set of policies
and procedures.
通过规定的政策和流程，为部门招聘合适的员工。
Identify employees with potential for promotion and/or transfer and make appropriate
development plans for them together Director ofPeople Services.
确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。
Work within all pre-set budgetary limits.
将工作控制在所有预先设定预算内。
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.
额外的责任和任务，可以随时根据业务和酒店的需求进行添加。
