SPECIFIC DUTIES 工作任务 :
1. Executive all the job ,such as typing and file the data.
执行部门所有文秘方面的工作,如打印,将部门数据存盘等。
2. Keep the tool sufficiently in the Housekeeping Office.
保持管家部办公室仓库内物品充足随时使用。
3. Prepare the engineering maintain, check and ensure it delivery to the
Engineering Department Office.
准备工程维修单,并检查保证已送至工程部办公室。
4. Handle the Lost & Found according the Hotel’s policies and Department procedures.
按照饭店制度及规定处理客人遗留物品事宜。
5. Supervise all the requisition of the guest and record it.
处理酒店客人的一切要求并做好客人借用物品记录。
6. Supervise strictly and record all the office keys .Supervise the delivery and return.
严格管理并记录钥匙柜内所有办公室钥匙及客房楼层钥匙的发放与收回。
7. Change the room condition according the Head Floor. Ensure the Housekeeping computer are in good condition.
根据楼层督导的查房报告及时更改房态,并确保管家部办公室计算机系统正
常运作。
Responsible for Receiving/Sorting and Issuing Uniform
负责接收,分类和发放制服
· Records all incoming deliveries and issues of supplies.
登记所有收发物品。
· To keep records up to date, receiving etc.
保留接收和更新的记录。
· Receive, sort, count and store newly laundered uniforms in stock sizes. Check numbers of uniforms received and record number sent to laundry; informs superior of discrepancies.
收集、分类、清点和保管新洗的工装,检查收到的工装号码,登记后送到洗衣房,如有数目不符的情况要上报主管。
· Receives and issues uniforms to and from the hotel restaurants and talents, records transactions in proper logbooks.
接收和发放餐厅和人才的工装,并作详细记录。
· Sends uniforms to laundry.
将脏制服送到洗衣房。
· Assists in the inventory taking of all uniforms.
协助做好所有制服的盘点。
· Assists tailor to repair the damage uniforms and guest items.
协助裁缝修补工装和客衣。
· Follows up uniforms in laundry if necessary.
如果需要,到洗衣房跟踪工装的洗涤情况。
· Checks for defects of all fresh-laundered uniform
检查所有新洗的工装是否有缺陷。
· Separate torn / damaged or stained uniforms; give to tailor or laundry for spotting / mending.
发放过程中分开不能使用的制服以作修改或缝补。
· Responsible for receiving and issuing out of uniforms, shoes, and stockings socks etc.
负责接收和发放制服、鞋、袜等。
· Check soiled uniforms returned by the talent for damage or stains.
检查人才交还的工装是否有破损和染色。
Provide Guestroom Experience that Exceeds Guests’ Expectations
提供超出客人期望的客房体验
· Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.
对待所有客人和同事要彬彬有礼、热情,用眼睛交流并时刻提供帮助。
· Assists tailor to repair the damage uniforms and guest items.
协助缝纫工修补工装和客衣。
· To provide a courteous and professional service at all times.
时刻提供礼貌和专业的服务。
Occupational Health and Safety Responsibilities
职业健康及安全职责
· Demonstrate Awareness of OH&S policies and procedures.
了解职业健康及安全政策及流程。
· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟悉财物安全、急救、火灾及紧急程序,并确保能够安全的使用相关设备。
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
采取行动纠正危险情况,并通知主管潜在危险。
· Know very well hotel's fire, health, and safety procedures.
熟知酒店火灾、健康及安全流程得到实施。
Other Responsibilities
其他职责
· Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要,该部门有权更改或补充该职位描述。