Mandarin Oriental Pudong, Shanghai is looking for a Director of People & Culture to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the Banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
About the job
Based at the Mandarin Oriental Pudong, Shanghai within the People & Culture Department, The Director of People & Culture reports to the General Manager.
As Director of People & Culture you will be responsible for the following duties:
The Director of People & Culture is responsible for the overall daily P&C operation including People & Culture and Learning & Development of the Hotel.
Research, identify and propose appropriate Human Resources strategies to ensure the effectiveness of the Hotel.
Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends.
Advice and co-ordinate with management to ensure Hotel’s productivity and service standards are met in its highest level.
Identify and design appropriate training and development initiatives to ensure a learning culture is developed within the Hotel.
Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices.
Ensure proper administration of the Performance Management System in all departments and achieve a performance driven team.
Define, establish and maintain proper communication channels so that an open, transparent organization can be created.
Maintain harmonious employee relations and an environment conductive to top performance.
Develop man power budget and ensure manpower is under control within the manning established.
Responsible for recruitment of all level of positions.
Recommend, propose and implement strategies to ensure retention of high performers.
Provide reports on recruitment advertisements cost effectiveness.
Ensure all recruitment costs are within budget.
Select recruitment agencies / head hunters and makes recommendations to management.
Ensure all learning& development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability.
Conduct Performance Management system training to new executives and department heads.
Ensure the selection and training of trainees is monitored and effective.
Ensure the career development plans and succession planning of subordinates within HR Department.
Personally coach executives and department heads in personnel management and training skills.
Oversee training conducted by Learning & Development Department and departmental trainers are effective.
Analyze training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs.
Ensure all new colleagues are equipped with hotel and product knowledge.
Ensure career development policies and implements career paths for colleagues.
Conduct exit interviews for Department Head level.
Attend to any labor related legal cases.
Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends.
Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above.
Perform related duties and special projects as assigned by the Management.
As Director of People & Culture, we expect from you:
Bachelor and above in Hotel Management / Human Resources Management / Psychology
Certificate in law is desirable
Certified trainer in management programs
At least 8-10 years in Human Resources in service industry, preferably in international 5-star hotel
Experience in handling labor union
Thorough knowledge of modern Human Resources tools and techniques
Excellent communication
Ability to manage and motivate a large diverse group of colleagues
Ability to act as change agent, result driven
Strong analytical skills and negotiation skills
Well verse in PRC labor laws
Computer literate in basic MS office software
Fluent in English and Mandarin
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
Delicious work buffet meals & various team building activities.
Support the internal talent transfer plan of the group worldwide.
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