Primary Responsibilities主要职责
• The Director of Events is required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation.
• Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives.
• Approves all contracts of the Catering Team considering the number of people, average banquet cheque and total revenue objectives of the hotel.
• Completes the monthly forecast of banquet revenues to submit to the Director of Food & Beverage.
• Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations.
• Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings.
• Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program.
• Participates in the DART Referral Program with goal for referring business to sister hotels/brands.
• Maintains positive relationships with all guests and vendors.
• Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards.
• Ensures delivery of expected guest service through follow up and coordination with other hotel departments.
• Prepares weekly, monthly, quarterly, and annual reports as required.
• Assists in compilation of market intelligence.
• Assists in setting and administering the Catering Incentive Plan.
• Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections.
• Oversees administrative colleague’s workload.
• Actively participates in prescribed sales training.
• Assists with development and/implementation of annual budget and marketing plan.
• Attendance at rate strategy meetings and regularly scheduled Conference Services Departmental meetings and group business meetings.
• Reviews sales shop calls with individual managers
• Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and LEAD performance management programs.
• Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs.
• Actively participates in prescribed training.
• Other duties, as assigned
• 宴会会议总监要求一直树立一个强有力的领导榜样，遵守酒店和公司的政策和程序，以及部门间的合作。
• 遵守酒店和公司政策和程序包括推广和参与员工满意度调查（CES），健康与安全，和宾客满意度调查。
• 根据考虑宴会活动的人数，平均宴会支票和酒店整体收入，批准宴会销售团队的所有合同。
• 完成月度宴会收入预测报表给餐饮总监。
• 监督任何贵宾团队和活动以确保我们超越客户的期望。
• 执行政策和程序，以确保通过团单和宴会活动订单（BEO）负责人成功转达团队的要求，以及相关部门预先会议和内部运营会议。
• 与期望和回头客进行现场检查和食物品尝，确保我们了解客户的需求并超越他们的期望。
• 参与D.A.R.T的目标推荐计划,为我们的姐妹酒店/品牌介绍业务。
• 所有的客人和供应商保持积极的关系。
• 根据费尔蒙标准，在Opera S&C 中维护帐户，合同，活动和业务的具体信息。
• 通过跟进和与酒店其它部门的协调来达到预期的客户服务。
• 准备每周，月度，季度和年度报告。
• 协助编制市场情报。
• 协助设置和管理宴会销售奖励计划。
• 通过审查所有的合同，提供持续的销售方向来指引报表；指导他们如何进行侦察，销售拜访和现场视察。
• 监督行政同事的工作量。
• 积极参与规定的培训。
• 协助发展和执行年度预算和市场销售计划。
• 出席战略性会议和定期参加销售和餐饮部门会议及小组业务会议。
• 与销售经理回顾销售拜访。
• 通过已批准的销售奖励&认可计划和领导绩效管理方案，来发展，激励和领导一个有动机，有能力和有凝聚力的团队。
• 时常专注识别有高潜力的员工，继任 计划内的 机会和需要
• 积极参与规定的培训。
• 其他分配的任务。
Knowledge and Experience知识和经验
• Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point
• Minimum 18 months as an Assistant Director of Events or a Director’s position within the hotel industry.
• Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.
• Excellent written and verbal communication skills.
• High guest service skills.
• English as a second language.
• 熟知Opera S&M, Opera PM , Outlook , Word, Excel. Powerpoint
• 至少有18个月的宴会会议副总监 或任何酒店业的同等级别（总监）经验
• 能够适应弹性的工作时间，休息日，工作分配和额外任务的导向能力。
• 必需能够在一个快节奏和坏境不断变化的高压力下工作。
• 具有良好的书面，口头表达能力和沟通技巧。
• 高度的客户服务技巧。
• 英语作为第二语言。
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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