岗位职责：
Key Accountabilities：
1、全面了解场馆的各项政策、制度以及与商务中心有关的操作程序；
A thorough understanding of the venue's policies, regulations and operational procedures related to the business center;
2、保持商务中心员工的良好的仪表，并且指导员工行为准则与场馆服务标准一致；
Maintain good appearance of business center staff and guide staff code of conduct in line with venue service standards;
3、具备熟练的打字技能及传真机、复印机的具体操作；
Have skilled typing skills and the specific operation of fax machines and copiers;
4、培训并且指导商务中心员工为客人提供积极、友好、有效、符合职业规范的服务；
Train and guide business Center staff to provide positive, friendly, effective and professional service to guests;
5、机智灵敏地处理对客事件，解决客人的投诉；
Deal with guest incidents intelligently and resolve guest complaints;
6、具备牢固的英文基础，熟习商务中心的各种收费标准，能用中、英文向客人沟通；
Have a solid English foundation, familiar with the business center fees, can communicate with customers in both Chinese and English;
7、有良好的服务意识，随时解答客人提出的问题，随时为客人提供服务；
Have a good sense of service, at any time to answer questions raised by guests, at any time to provide service for guests;
8、要有严谨的工作态度，对于无法解决的事情，及时汇报上级领导，共同解决；
To have a rigorous work attitude, for the things that can not be solved, timely report to the superior leadership, and jointly solve;
9、保持服务用品的足够供应，严格控制备品的支出，杜绝浪费现象；
Maintain adequate supply of service supplies, strictly control the expenditure of spare parts, and eliminate waste;
10、与设备供应商保持密切联系，以确保设备正常运转；
Maintain close contact with equipment suppliers to ensure the normal operation of equipment;
11、准备每周排班表；
Prepare weekly schedule;
12、严格执行财会制度，负责监督商务中心每日营业收入；
Strictly implement the financial and accounting system, and supervise the daily business revenue of the business center;
13、核对、制作每月商务中心的营业记录；
Check and make monthly business records of the business center;
14、负责商务中心客户满意度的收集、整理，积极提供合理化建议。
Responsible for the collection and arrangement of customer satisfaction in the business center, and actively provide rationalization suggestions.
任职要求：
General requirements：
1、本科及以上学历；
Bachelor degree or above;
2、有酒店商务中心及行政酒廊管理经验优先；
Experience in hotel business center and executive lounge management is preferred;
3、熟练使用办公软件；
Proficient in office software;
4、具有良好的英语听说读写能力；
Good English listening, speaking, reading and writing skills;
5、具备文案写作、商务礼仪等相关专业知识；
Professional knowledge of copywriting, business etiquette, etc.
6、形象气质俱佳，具有良好的职业形象和职业素养；
Good image and temperament, with a good professional image and professional quality;
7、具有极强的责任感和服务意识、良好的敬业精神和团队协作精神；
Have a strong sense of responsibility and service, good professionalism and team spirit;
8、工作态度端正，能承受较强的工作压力，具有较强的保密意识；
Good working attitude, able to work under pressure, with a strong sense of confidentiality;
9、学习能力强，知识结构较全面，应变能力强，具有较强的执行力，做事有条理，善于沟通协调。
Strong learning ability, a comprehensive knowledge structure, a strong adaptability, a strong executive ability, a well-organized work, good at communication and coordination.
